Lobby

Reviews of Econo Lodge

2 out of 5
Econo Lodge
1360 Virginia Ave., Atlanta, GA

Reviews

4.2
Rating 10 - Excellent. 52 out of 676 reviews" "
Rating 8 - Good. 65 out of 676 reviews" "
Rating 6 - Okay. 103 out of 676 reviews" "
Rating 4 - Poor. 128 out of 676 reviews" "
Rating 2 - Terrible. 328 out of 676 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad. Stinky, dirty, unprofessional, not well maintained.
Stayed 1 night in May 2024

2/10 Terrible

Alainnah

Traveled with group
Disliked: Cleanliness, property conditions & facilities
There were holes burnt in sheets. There were bugs flying around they could have been let in by us but I didn’t appreciate them either way. I believe they were fruit flies. The quality of the hotel was subpar. Paint dried on the floor the place where the fridge sat was disgusting. The water ran brown for about 10 seconds before it was clear. The lamps flickered and the tv volume wouldn’t turn up. I booked 23rd-25th and didn’t even stay the second night. Overall save your time and save your money.
Stayed 2 nights in May 2024
Response from Manager on May 26, 2024
Hello Alainnah,We are sorry to hear about the issues you encountered during your stay. Your feedback is important to us and has been shared with our team for further review. We strive to provide a comfortable experience for all our guests and regret that we fell short in this instance. We encourage you to reach out to management directly to address any concerns or feedback you may have.

2/10 Terrible

Dewitt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out 2 days ago and I’m still waiting on my $100 deposit. The picture of the rooms on the advertisement was nothing like the nasty room I was in.
Stayed 3 nights in May 2024
Response from Manager on May 13, 2024
Hello Dewitt, We apologize for any inconvenience faced during your stay. Deposit refunds may take a few business days to process, please contact our management for a status update. We aim to meet expectations portrayed in our advertisements, and feedback like yours helps us improve our services.

4/10 Poor

Kaisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting the staff is rude
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Kaisha,We regret to hear about your experience and apologize for any inconvenience caused. We value all feedback and will address this matter internally to ensure our guests receive the best service. Thank you for bringing this to our attention.

2/10 Terrible

Ernest

Disliked: Cleanliness, property conditions & facilities
I didn’t check in just from the people hanging in front of the property and the pure condition of the property detour me away.
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Ernest,We are sorry to hear about your experience. We appreciate your feedback and will share your comments with our team for future improvements. Should you have any other concerns, please feel free to reach out to management directly.

2/10 Terrible

Zachary

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Zachary,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any details so we may address any concerns.

2/10 Terrible

Michel, MIAMI

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty rooms, broken AC
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Michel, We appreciate your feedback and apologize for any inconvenience during your stay. We strive to ensure all amenities are in working order and will address this matter with our team to prevent any future occurrences. Your comments aid us in maintaining the high standards we set for our guests' comfort and satisfaction.

2/10 Terrible

Derrick

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property needs a WHOLE RENOVATION!!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Derrick, We appreciate your feedback and will certainly take your comments into consideration for future improvements. Our priority is to ensure all guests have a comfortable stay at our hotel. Please feel free to reach out to our management team with any further concerns.

2/10 Terrible

Robbi

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe, noisy / shouting all night - awful; phone didn’t work to contact front desk; 1 washcloth. AWFUL.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Robbi,We are sorry to hear about your experience and appreciate you bringing these concerns to our attention for future improvements. Your feedback is valuable to us as we strive to provide a positive stay for all our guests. We advise guests to report any disturbances directly to our team for prompt assistance.

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Something cheap and simple
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Erica, Thank you for sharing your feedback with us. We appreciate your insights and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Niah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Niah, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Tipwell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stood outside an hour and a half to check in
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Tipwell,We regret any inconvenience you experienced during check-in. Your feedback helps us improve our service for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to welcome you back in the future.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy roach crawling on the wall, do not recommend but it is very close to the airport with free shuttle which was easy to take when we needed and staff fast and friendly with check in.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Ashley, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Erica

Stayed 3 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Erica, We appreciate you choosing our hotel for your stay! If you have any specific feedback you'd like to share, please don't hesitate to contact us so we can ensure a better experience for your next visit.

4/10 Poor

Alexander, Hartington

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is very very old and not maintained at all. The reception at checkin was great but after that the facilities were very poor and very very poorly maintained. Bathroom was barely bearable, the floors were dirty, you could hear the next door all night playing music and shouting. Nothing pleasant about the experience at all.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Alexander,We appreciate your feedback and apologize for any inconvenience you encountered during your stay. We value all guest comments and will share this with the management team for their review. Your feedback helps us improve our services for future guests.

2/10 Terrible

Hillary

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Hillary, We're sorry to hear your recent stay didn't meet expectations. Please contact us directly to discuss any concerns so we can improve your experience.

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. No smoke detector just wires sticking out of a hole in the wire. Room just over all dirty. Breakfast was juice and beagles. Furniture broken. No trash can. No chairs in the room.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Billy, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted and will be shared with our team for future improvements. If you have any further concerns, please do not hesitate to reach out to our management directly.

6/10 Okay

Emmanuel

Business traveler
Disliked: Amenities
The place was okay, lots of banging noises , the elevator didn’t work and the next door guest was shouting . For a low budget stay, recommended, I checked out that night
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Emmanuel, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience caused by the noises and elevator issue. Rest assured, we regularly maintain our facilities to minimize disruptions. We appreciate your recommendation for budget-conscious travelers. Feedback like yours helps us improve.

2/10 Terrible

Kirk

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Kirk,We're sorry to hear that you didn't fully enjoy your stay with us. We encourage you to reach out to the hotel directly to provide any specific feedback so that we can address the issues and improve our services. We hope to have another opportunity to provide you with a better experience in the future.

4/10 Poor

Brenda

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Brenda,We are sorry to hear that your experience with us did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any concerns you may have had.

8/10 Good

Leviticus

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The tv remote didn’t work one lamp missing a bulb also didn’t work no ashtray for my smoking room AC unit was broken
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Leviticus,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the TV remote, lamp, ashtray, and AC unit. We appreciate you bringing these issues to our attention so that we can address them promptly. Please know that we have taken note of your comments and will work towards improving these aspects.

2/10 Terrible

Reginald

Disliked: Cleanliness, amenities, property conditions & facilities
Overall cleanliness was not good. Room smelled like marijuana and mold.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Reginald, We apologize for any inconvenience caused during your stay. We take cleanliness very seriously and appreciate your feedback. Our team will address the issues you mentioned to ensure a pleasant experience for our future guests.

10/10 Excellent

Aza

Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Aza,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience during your time with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.

2/10 Terrible

Hope

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Far away from here
Staff security was unprofessional and confrontational. There was roaches and spiders all throughout the room, but don’t you dare complain. Do that and the staff takes great defense to it and will choose to bayou for it. Delusional staff members and ghetto scenery. Save a little extra and spend your night at the holiday inn next door. Your life will be much at ease and peace. The doors had holes in them, leaving no form of security or privacy for the customers.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Hope, Thank you for bringing your concerns to our attention. We apologize for any perceived unprofessionalism or confrontation you experienced. We take cleanliness very seriously and have processes in place to address any pest issues promptly. We encourage guests to notify us immediately so we can take appropriate action. We continually work to improve our accommodations and appreciate your feedback. Please don't hesitate to contact our management team directly to discuss your concerns further.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Charles, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could kindly reach out to us directly with any specific feedback or concerns so that we can address them appropriately. We value each and every guest's experience and strive to continuously improve.

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk employee was very nice and very informative on what you need. The bad part is that the room was half way clean. Only clean part was the bed, and tub. It had spider webs everywhere and dust all over. The TV barely worked and the heater was extremely loud while not even getting the room hot enough to keep warm.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello George, Thank you for sharing your feedback regarding our front desk service. We apologize for any cleanliness issues you encountered in the room. We appreciate you bringing this to our attention and will address it with our housekeeping team. We apologize for the inconvenience caused by the TV and heater. We value your input and will use it to improve the guest experience in the future.

4/10 Poor

Averlyn

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Averlyn,We're sorry to hear that your recent stay with us was not up to your expectations. We'd love to hear more about your experience so we can make improvements. Please reach out to our hotel directly with any feedback you may have. We appreciate your time and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Star

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Star,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had an excellent experience with us. Should you have any additional comments or suggestions, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Jalissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
Went to check in. The security was rude and disrespectful so I felt uncomfortable and asked for a refund. They took my money. Worst hotel ever
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Jalissa,Thank you for bringing this to our attention. We regret to hear about your unpleasant experience during check-in. We strive to provide excellent service and it is disheartening to learn this was not reflected in your encounter. We encourage you to contact our management team directly to discuss your concerns further.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition!!!
Horrible!! Horrible! Not as advertised!
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Dear Guest, We're sorry to hear that your experience was not what you expected. Our team strives to deliver the best possible stay for our guests. If you have any specific concerns you would like to discuss, please reach out to our management directly.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug infested hotel
This hotel was horrible. The room was not clean. I walked into the hotel room and walked right out the moment I saw roaches crawling on the floor. I notified the front desk and they would not give me a refund or even cared that the room was infested.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Veronica

Traveled with family
Liked: Staff & service
Disliked: Room comfort
You get what you pay for
Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Veronica,We appreciate you choosing our hotel for your stay. It would be great if you could reach out to us with your specific feedback, so that we may address any concerns and improve our services. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

YenDis

Stayed 4 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello YenDis,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a pleasant experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
The hotel is a fixer upper however the staff were friendly and helpful
Stayed 3 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Henry,Thank you for your feedback regarding our friendly and helpful staff. We appreciate your kind words and are glad that they made your stay enjoyable. Should you have any further questions or comments, please feel free to reach out to our management team.

10/10 Excellent

Aza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Aza,We appreciate you choosing our hotel for your stay and are thrilled to hear that you had a wonderful experience! Should you have any further comments or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Eddie

Stayed 3 nights in Nov 2023
Response from Manager on Dec 15, 2023
Hello Eddie, We're sorry to hear that your experience at our hotel fell short of expectations. We encourage you to reach out to our hotel directly, so we can learn more about the specific issues you encountered and address them accordingly. We value your feedback and would like the opportunity to make it right.

10/10 Excellent

Aza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Aza,Thank you for taking the time to share your high praise for our hotel! We truly appreciate your exceptional rating and positive feedback. It was our pleasure to exceed your expectations, and we hope to welcome you back soon for another outstanding stay.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gang of bed bugs , disrespectful security and poor hustling , scandalous customer service... A waste of time and money and my peace is gone now, it's gonna take 2 weeks to restore it...lol
Stayed 2 nights in Nov 2023
Response from Manager on Nov 5, 2023
Hello Kevin,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take these concerns seriously and appreciate you bringing them to our attention. We encourage you to contact our management team directly so they can look into your concerns further. We appreciate your understanding.

10/10 Excellent

Aza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Aza,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and your high rating. It's great to know that your experience with us exceeded your expectations. If you have any future travel plans, we would love to welcome you back to our hotel.

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greatest neighborhood. Property and rooms are in disrepair and dirty. Didn't feel safe staying there.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Matthew,Thank you for sharing your feedback with us. We apologize if the neighborhood did not meet your expectations. Please know that the safety and well-being of our guests is a top priority for us. We appreciate your comments regarding the property and rooms, and we will take them into consideration to improve our facilities. We hope you will give us another chance to provide you with a better experience in the future.

2/10 Terrible

shadi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting hotel! Everything from the outside to the inside is horrendous! Killed several cockroaches & the toilet seat was not cleaned when I checked-in & had dry feces. The microwave was filthy & had mold. STAY AWAY
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello shadi, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We strive to provide clean and comfortable accommodations for all our guests. Please note that we have strict cleaning protocols in place, and we will investigate and address the issues you've mentioned. We appreciate your feedback in helping us improve our services.

4/10 Poor

Nahum

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Just had a lot of roaches
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Nahum,We sincerely apologize for any inconvenience you may have experienced during your stay. Please contact our hotel directly and ask to speak with our management team so that we can address your concerns in a timely and appropriate manner. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Thank you.

2/10 Terrible

Lester

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Lester,Thank you for choosing our hotel for your stay. We appreciate your feedback and we apologize if your experience did not meet your expectations. We would like to understand more about the issues you encountered, so please contact our management directly to discuss your concerns further.

4/10 Poor

Aritha

Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Aritha,Thank you for your review! We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Tammie, Gulfport

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Tammie,We apologize for any inconvenience you may have experienced during your stay. If you could provide specific details about your concerns, we would be more than happy to address them accordingly. Thank you for your feedback.

10/10 Excellent

Aza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Aza,Thank you for your exceptional rating! We are delighted to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

4/10 Poor

Alexsandro

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled stink of cigarettes half jar of vacilene on ac unit cup of coffee in microwave
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Alexsandro, We apologize for the inconvenience caused. Please let us know the room number so that we can address this issue immediately. Thank you for bringing it to our attention.

4/10 Poor

Elby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has not been kept-up. A lot of things are damaged and in a state of disrepair. The floors are peeling off and the ACs have layers of dark crud on them. The first room I had was a non-smoking room but smelled thoroughly of smoke. I asked to be placed in a another room and the second room looked like it had not been swept well. Then, there was a dead roach in the . I left when I saw that. I was looking for a cheap hotel so I was not going to complain about the state of disrepair. But, the cleanliness was terrible, which is finally why I decided to leave. For the same rate, I was able to find other bookings that were not super convenient but were at least clean.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Elby ,Hello Elby, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Poor

Maximo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Manager on Sep 26, 2023
Hello Maximo, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Derrick

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Derrick,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.