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Reviews of Hilton Garden Inn Athens Downtown

3 out of 5
Hilton Garden Inn Athens Downtown
390 E Washington Street, Athens, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 811 reviews" "
Rating 8 - Good. 223 out of 811 reviews" "
Rating 6 - Okay. 67 out of 811 reviews" "
Rating 4 - Poor. 34 out of 811 reviews" "
Rating 2 - Terrible. 12 out of 811 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stevin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I enjoyed our stay there. It's a very good hotel and it's proximity to the Center Theater is great for seeing shows. The breakfast buffet is really good and the food is of good quality. One minor thing that was annoying was that if you want ketchup for your eggs or hash browns, you are given ketchup packets. Really? Ketchup packets at a higher end hotel. We paid $360 for a king size room and got ketchup packets. Come on Hilton! Other than that, it was a good experience.
Stayed 1 night in May 2024

10/10 Excellent

James S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk service excellent. Hotel clean and busy. Rooms nicely appointed. Easy walk over to the concert center.
Stayed 1 night in May 2024

10/10 Excellent

Marlou

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Apr 2024

8/10 Good

Sara

Business traveler
Liked: Cleanliness, staff & service
Staff was very friendly except the lady working at the breakfast buffet. Kept talking about customers to other customers.
Stayed 2 nights in Apr 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Athens, easy walk to all the dining, bars, shopping, etc that Athens has to offer. Hotel has some age on it, but is clean and maintained well. Only negative I will note is that the elevators arent the best- they are very slow and somewhat cramped. Other than that, its a solid place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jonnie

Stayed 2 nights in Mar 2024

8/10 Good

Kyung Jo

Stayed 2 nights in Feb 2024

8/10 Good

Lyn, Loganville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Betsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Feb 2024

8/10 Good

Paula

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
man sleeping near the door when we returned from dinner at 7 pm
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was fine. The in room keurig did not work but otherwise the room was good.
Stayed 2 nights in Feb 2024

4/10 Poor

Esther

Stayed 1 night in Feb 2024

10/10 Excellent

Chanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient.
Stayed 1 night in Feb 2024

4/10 Poor

Raymond

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself was very clean and the front desk staff/maintenance/custodial staff were all very welcoming, but the restaurant staff were not welcoming. I even heard them talking negatively about the conference members while I was staying there.
Stayed 3 nights in Jan 2024

10/10 Excellent

John, Sarasota

Stayed 1 night in Jan 2024

8/10 Good

Claudia

Stayed 2 nights in Jan 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nathaniel, Brookhaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very convenient and clean
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Had issue with the toilet and they came right away and fixed it. Great response
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Room just smelled musty
Stayed 1 night in Dec 2023

8/10 Good

Alexandros

Traveled with family
Liked: Cleanliness, room comfort
Not working elevator
The elevator was not working. We were ok since we didn’t have much baggage but I noticed several people struggling with getting luggage up stairs and managing there small kids at the same time Staff should have stepped in and helped . Other
Stayed 1 night in Dec 2023

10/10 Excellent

Currie

Stayed 1 night in Nov 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect!! We could walk to restaurants, shopping, and the campus in seconds/minutes. The front desk staff was very friendly and helpful. I overheard housekeeping complaining about late checkouts, which I was one of those. The bathroom was very small and shower was outdated. The bed was probably the hardest I’ve ever slept on.
Stayed 2 nights in Nov 2023

6/10 Okay

Jun

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Nov 2023

4/10 Poor

Eric

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were gross
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had easy access to down town.
Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and pleasant. Room was clean. Great location in downtown Athens.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very very dog friendly with an awesome dog area/garden with bags, trash and nice benches. Thank you!
Stayed 1 night in Sep 2023

8/10 Good

Robert, Martinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Athens. Hotel was clean and staff friendly. $12 parking per day.
Stayed 1 night in Sep 2023

8/10 Good

Scott

Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Rhonda J.

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Why would they only put 3 bath towels and 3 wash rags in a room with 4 adult guest ? And WHY should you have to park at a motel/hotel that you are a paying guest at ?
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We are always happy to stay here. Staff is wonderful. Bed is super comfortable. Close to all downtown has to offer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christy

Stayed 1 night in Aug 2023

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
Elevator out of order, ice machine was out of order. Hotel was dated and run down.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
decent hotel, but...
a comfortable, reasonably run mid-range hotel all around, w/decent amenities. but one of two elevators was broken for the entirety of or four-day stay, and apparently had been having problems for several weeks, and the single remaining elevator was insufficient for all the guests. we walked down 8 flights of stairs several times to avoid the wait. also, i don't appreciate that they sharply jack up their rates for the one weekend in august when u of georgia students move in. most of the hotels in athens do the same thing, but that doesn't make it any more right.
Stayed 3 nights in Aug 2023