Hot springs

Reviews of Kamenoi Hotel Aso

3 out of 5
Kamenoi Hotel Aso
5936 Ichinomiyamachi Miyaji, Aso, Kumamoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 136 reviews" "
Rating 8 - Good. 46 out of 136 reviews" "
Rating 6 - Okay. 13 out of 136 reviews" "
Rating 4 - Poor. 6 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what hotels should be. Clean, fun, and affordable. It’s perfect for the value. Best hotel in Kumamoto Prefecture
Stayed 1 night in Jan 2024
Response from Kamenoi Hotel Aso on Feb 7, 2024
Thank you very much for your visit and contribution to Kamenoi Hotel Aso.We are very happy to hear that you were satisfied with the results.All of us at Kame-no-i Hotel Aso will continue to make every effort to make the entire region a better place to stay.We look forward to serving you again.

10/10 Excellent

KENG SIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kamenoi Hotel Aso Manager on Oct 30, 2023
Thank you for using Kamenoi Hotel Aso and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Aso Manager

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location & spacious room for 3. Nice public bath area.
Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 20, 2023
Thank you for using our hotel and for posting your review.I'm glad that you were able to fully enjoy the great nature of Aso.In the upcoming season, the grass in the garden will turn green and ripe, making it a perfect place to relax.The view of Aso's Five Mountains changes with the seasons, and it keeps us entertained.All of our staff will continue to work hard so that you can visit us again anytime.Kamenoi Hotel Aso Manager

6/10 Okay

Theodore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty area in the mountains; quite a walk from the train station, but there's a shuttle with a very good, kind, and informative driver. Unfortunately there aren't many trains at the station, and the shuttle starts after the first train leaves (the next leaves several hours later). Breakfast was good, dinner was good but the same every night and very very expensive (8000 Y per person for a buffet). Not much in the way of directions to local attractions like the volcano hikes etc. although they do have a book telling you about local attractions (in Japanese; the staff also don't speak English, which isn't an issue really but it would be nice to have written guides in English). A car would be very helpful if you're staying here.
Stayed 2 nights in May 2023
Response from Manager of Kamenoi Hotel Aso on Jun 5, 2023
Thank you for staying at our hotel this time.Thank you for appreciating our hotel staff. We will also inform those who responded on the day, and we will encourage you to maintain and improve our daily service.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.However, I think that there are still many things that are inadequate in terms of how the town as a whole handles foreigners.We will work on this as a future issue.When you come here again, please use our hotel.Manager of Kamenoi Hotel Aso

8/10 Good

YukHarMendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Onsen and free ramen provided
Stayed 1 night in May 2023
Response from Manager of Kamenoi Hotel Aso on May 24, 2023
Thank you very much for using our hotel.Thank you for enjoying the dandan noodles for the late-night snack.Aso from our hotel, you can enjoy the scenery with different expressions in each season. If you have a chance, please come to our hotel. All the staff are waiting for you.Manager of Kamenoi Hotel Aso

10/10 Excellent

Elizabeth

Stayed 1 night in May 2023
Response from Kamenoi Hotel Aso Manager on May 14, 2023
Thank you for using Kamenoi Hotel Aso.We will continue to work on creating an inn that will please everyone, so we are looking forward to your use again.Manager of Kamenoi Hotel Aso

10/10 Excellent

Jia Yeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Negatives: no gym and the onsen is a bit old. Positives: plenty of free parking places. The included breakfast and dinner is fantastic. Beautiful view from the hotel room. Can see Mt Aso from the room.
Stayed 3 nights in Apr 2023
Response from Manager of Kamenoi Hotel Aso on Apr 24, 2023
Thank you for using Kamenoi Hotel Aso this time.We are very happy that you were satisfied with the results.From now on, I would like to work hard with all the staff and make the whole area lively.We look forward to seeing you again.Manager of Kamenoi Hotel Aso

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, buffet was great
Stayed 2 nights in Mar 2023
Response from Kamenoi Hotel Aso Manager on Mar 16, 2023
Thank you very much for using Kamenoi Hotel Aso this time, and for your contribution and high evaluation.All the staff are very happy that you seemed to be satisfied this time.In particular, thank you for praising our hotel's proud buffet.It is a buffet that incorporates the taste of Aso and crab, but every day, the staff is also devising ways to pursue the joy of our customers.All the staff will push forward so that we can create a store that makes you want to come again.We look forward to seeing you again.Kamenoi Hotel Aso Manager

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! It’s nice to see a hotel that still offers karaoke, space to relax, and massage chairs. It was peaceful and affordable!
Response from Manager of Kamenoi Hotel Aso on Feb 6, 2023
Thank you for using our hotel.All the staff are very happy that you seemed to be satisfied.From now on, we will create better products than ever and look forward to your visit.We look forward to seeing you again.Manager of Kamenoi Hotel Aso

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Mountain View but too expensive.
Rooms were spacious and clean but pillows were too soft. Buffet breakfast supposed to end at 9am, was very disappointed there was no more salmon when I went down at around 8.15am and the staff did not replenish food items that ran out. Overall, both breakfast and dinner buffet spread were mediocre considering the high price. Staff were not extremely warm and hospitable for Japanese standard.
Stayed 2 nights in Dec 2022
Response from Manager of Kamenoi Hotel Aso on Feb 6, 2023
Thank you for using this time.We will continue to improve our menu to make our customers happy.We will deliver various joys.We look forward to seeing you again.Thank you for using this time.We will continue to improve our menu to make our customers happy.We will deliver various joys.We look forward to seeing you again.Manager of Kamenoi Hotel Aso

2/10 Terrible

victor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast and dinner buffets exactly the same three days in a row. Exactly, from the main courses to the vegetables and desserts. Dining room thrown together like a public school cafeteria. Management seems to be run by an accountant from Tokyo, someone who has never spent a night there, and certainly never stayed for breakfast or dinner.
Response from Manager of Kamenoi Hotel Aso on Feb 6, 2023
Thank you for using this time.We will continue to improve our menu to make our customers happy.We look forward to seeing you again.Manager of Kamenoi Hotel Aso

10/10 Excellent

Hideo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 亀の井ホテル阿蘇 フロント on May 4, 2024
この度はご利用いただきありがとうございました。好評価をいただき誠にありがとうございます。たくさんのお客様に喜んでいただき、また来たいと思っていただけるようなお店づくりをしていきたいと思います。またのご利用お待ちしております。亀の井ホテル阿蘇フロント

10/10 Excellent

kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 亀の井ホテル阿蘇 フロント on Apr 29, 2024
この度はご利用いただきありがとうございました。好評価をいただき誠にありがとうございます。たくさんのお客様に喜んでいただき、また来たいと思っていただけるようなお店づくりをしていきたいと思います。またのご利用お待ちしております。亀の井ホテル阿蘇 フロント

8/10 Good

Aiko

Traveled with family and small children, Traveled with family
Liked: Amenities
たまたま行った時にやっていたゴーカートが思いの外おもしろすぎたので、その後も芝生の広場で目一杯体を動かして楽しめました。
Stayed 1 night in Apr 2024
Response from 亀の井ホテル阿蘇 フロント on Apr 14, 2024
この度はご利用いただきましてありがとうございました。今回ご利用していただきゴーカートの体験もして頂きありがとうございました。これからもここでしか体験することのできないアクティビティをたくさん行っていきます。少しでも旅のお手伝いできたことを光栄に思います。またのご利用をお待ちしております。亀の井ホテル阿蘇フロント

8/10 Good

chiaki

Stayed 1 night in Mar 2024
Response from 亀の井ホテル阿蘇 フロント on Apr 5, 2024
この度はご利用いただきありがとうございました。好評価をいただき誠にありがとうございます。たくさんのお客様に喜んでいただき、また来たいと思っていただけるようなお店づくりをしていきたいと思います。またのご利用お待ちしております。亀の井ホテル阿蘇フロント

10/10 Excellent

Yasuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変良かった部屋中の隅をもう少しきれいにしたらもっと良くなります。
Stayed 1 night in Feb 2024
Response from 亀の井ホテル阿蘇 フロント on Feb 21, 2024
この度は、亀の井ホテル阿蘇をご利用いただき、また高評価、ご投稿いただきまして、ありがとうございました。ご満足いただけましたこと嬉しく思っております。これからもお客さまに快適にご滞在を楽しんでいただくよう、サービス向上に努めてまいります。またのご利用をお待ちしております。亀の井ホテル阿蘇 フロント

10/10 Excellent

Kai Sing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and very tidy Very quiet environment in nearby. A large lawn in the hotel which children enjoy to play in there. Tasty breakfast and dinner (breakfast time only until 9:00am which is a bit early) Hot springs are good. A environment friendly hotel which I noticed that cleaning staff sorts out the trash from rooms into different categories.
Stayed 1 night in Feb 2024
Response from Manager of Kamenoi Hotel Aso on Feb 20, 2024
Thank you very much for choosing our hotel.We would also like to thank you again for your many words of praise.The view of Mt. Aso from our hotel is different from season to season.We hope you will have the opportunity to visit our hotel again.All of our staff look forward to serving you.Kamenoi Hotel Aso Front Desk

8/10 Good

典子

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 亀の井ホテル阿蘇 on Feb 20, 2024
この度は、亀の井ホテル阿蘇をご利用いただきありがとうございました。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。

6/10 Okay

Siu Fung Jojo

Stayed 2 nights in Feb 2024
Response from Kamenoi Hotel Aso on Feb 17, 2024
Thank you for your interest in our services.Thank you very much for your contribution.We hope that many of our customers will be pleased with our services and want to come back again.We look forward to serving you again.Kamenoi Hotel Aso Front Desk

8/10 Good

Chiahua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kamenoi Hotel Aso on Feb 17, 2024
Thank you for your interest in our services.Thank you very much for your contribution.We hope that many of our customers will be pleased with our services and want to come back again.We look forward to serving you again.Kamenoi Hotel Aso Front Desk

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
시간 여행 가능한 호텔
너무 춥게 잤습니다. 찬바람이 창틀과 바닥에서 들어오는데 일본스타일의 방이라 얼어죽다 살아났습니다. 석식과 조식은 무난한데 분위기가 약간 요양원에서 식사하는 느낌입니다.
Stayed 1 night in Feb 2024

10/10 Excellent

SHIH PANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kamenoi Hotel Aso on Feb 9, 2024
Thank you very much for visiting Kamenoi Hotel Aso and for your high evaluation.We will continue to make our hotel a place you will want to come back to.We look forward to serving you again.Kamenoi Hotel Aso Front Desk

10/10 Excellent

Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Kamenoi Hotel Aso on Feb 7, 2024
Thank you very much for your visit and contribution to Kamenoi Hotel Aso.We are very happy to hear that you were satisfied with the results.All of us at Kame-no-i Hotel Aso will continue to make every effort to make the entire region a better place to stay.We look forward to serving you again.

6/10 Okay

MING FENG

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Kamenoi Hotel Aso on Feb 7, 2024
Thank you very much for your visit and contribution to Kamenoi Hotel Aso.We are very happy to hear that you were satisfied with the results.All of us at Kame-no-i Hotel Aso will continue to make every effort to make the entire region a better place to stay.We look forward to serving you again.

10/10 Excellent

Hueiching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kamenoi Hotel Aso on Feb 7, 2024
Thank you very much for your visit and contribution to Kamenoi Hotel Aso.We are very happy to hear that you were satisfied with the results.All of us at Kame-no-i Hotel Aso will continue to make every effort to make the entire region a better place to stay.We look forward to serving you again.

10/10 Excellent

??

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kamenoi Hotel Aso on Feb 7, 2024
Thank you very much for your stay at Kamenoi Hotel Aso and for your high evaluation.Thank you very much for your stay at Kame-no-i Hotel Aso and your high evaluation.We will continue to make our hotel a place you will want to come back to.We look forward to welcoming you again.

10/10 Excellent

じゅんこ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝夕の料理も豊富だったし、美味しかったです。会員になって12時まで滞在できるのも良かったし、LINEの登録でプレゼントも貰えて嬉しかったです。コップを割ってしまい申し訳ございませんでした。
Stayed 1 night in Dec 2023

8/10 Good

po wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推介入住的溫泉酒店
酒店地方大 房間大 整齊清潔 一拍兩食 晚餐非常豐富 長腳蟹任食 甜品精美 晚上有免費拉麵宵夜 停車場大方便泊車 工作人員態度好 有室外露天風呂泡溫泉舒適
Stayed 1 night in Dec 2023

10/10 Excellent

SZE TING

Stayed 1 night in Nov 2023
Response from Kamenoi Hotel Aso Manager on Dec 5, 2023
Thank you for staying with us the other day. We are very glad to hear that you gave us a high evaluation of our hotel. We are very pleased.We will continue to strive to be the hotel of choice for many guests in the future.We look forward to welcoming you again.

8/10 Good

きみこ

Traveled with group
Liked: Staff & service
宿泊部屋の窓から見える阿蘇五岳が美しかったです、
Stayed 1 night in Nov 2023
Response from 亀の井ホテル阿蘇 支配人 on Nov 16, 2023
この度はご利用いただきまた、ご投稿、高評価頂きましてありがとうございました。たくさんのお客様がお越しいただきお喜びいただけるようにこれからも店づくりをしていきます。まだまだ改善しないといけない部分もあるとは思いますがスタッフ一同邁進していきます。またのお越しをぜひお待ちしております。

8/10 Good

Katsunori

Traveled with family
Liked: Staff & service
静かな山間に位置しており、ゆっくり過ごせる。朝食に生卵が欲しかった。お風呂の鏡が、汚れており、清潔さに欠けると感じた。食事は美味しかった。
Stayed 1 night in Nov 2023
Response from 亀の井ホテル阿蘇 支配人 on Nov 9, 2023
この度はご利用いただきましてまた、ご投稿いただきましてありがとうございました。当ホテルの客室すべてから阿蘇五岳を一望することができます。また冬になると雪化粧をほどこしとてもきれいでございます。今回、お客様にご指摘いただきました浴室の鏡の件に関しましては早急に取替をいたします。ご不便をおかけいたしまして大変申し訳ございませんでした。これからもスタッフ一同邁進していきます。またのご利用をお待ちしております。亀の井ホテル阿蘇

8/10 Good

Rita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
部分員工服務態度不佳
Stayed 1 night in Oct 2023
Response from Manager of Kamenoi Hotel Aso on Oct 30, 2023
感谢您使用我们的服务。非常感谢您的评价。我们希望创建一家让许多顾客满意并想再次光顾的商店。对于反应不佳,我深表歉意。我们期待再次见到您。龟之井阿苏酒店经理

8/10 Good

清志郎

Stayed 1 night in Oct 2023
Response from 亀の井ホテル阿蘇 支配人 on Nov 11, 2023
この度は、亀の井ホテル阿蘇をご利用いただきありがとうございました。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。亀の井ホテル阿蘇 支配人

10/10 Excellent

シュンイチ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
阿蘇 五岳を見渡せる ディナーにカニ食べ放題があり、 コスパも良く、姑さんを連れて行くのに最適でした。 また行きたい。 卓球を楽しみました。
Stayed 1 night in Oct 2023
Response from 亀の井ホテル阿蘇 支配人 on Oct 19, 2023
この度はご利用いただきまた、ご投稿、高評価をいただきましてありがとうございました。今回、数ある阿蘇のホテルの中で亀の井ホテル阿蘇をお選び大変光栄でございます。全体的ご満足していただいたようでうれしい限りです。自慢の客室と料理に関してはこれからの時代に合わせて改善していかないといけない部分もあると思います。また来たい、また利用したいと思ってもらえるようなホテル作りをこれからもしていきます。またのご利用をお待ちしております。

6/10 Okay

サチエ

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from 亀の井ホテル阿蘇 支配人 on Oct 10, 2023
この度は、亀の井ホテル阿蘇をご利用いただきありがとうございました。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。亀の井ホテル阿蘇 支配人

4/10 Poor

ゆうこ

Traveled with family
Disliked: Amenities
ご飯は美味しく頂きましたが。バリアフリールームなのに浴室の手すりの位置が悪く使いにくて、シャワーカーテンはカビがついてるし、蛇口は水垢が酷く衛生面で問題ありました。2泊したので宿泊費から考えて納得いきませんでした。せっかくの家族旅行だったのに残念でした。
Stayed 2 nights in Oct 2023
Response from 亀の井ホテル阿蘇 支配人 on Oct 9, 2023
この度はご利用いただきましてまた、ご投稿いただきましてありがとうございました。今回せっかくご利用したにもかかわらず不快な思いをさせてしまいまして大変申し訳ございませんでした。近騎亜、お客様から頂いたご意見をもう一度精査し改善に努めて参ります。

10/10 Excellent

Dae Jun

Stayed 1 night in Sep 2023
Response from Kamenoi Hotel Aso Manager on Oct 4, 2023
Thank you for using our service.Thank you very much for your positive evaluation.We would like to create a store where many customers are happy and want to come back again.We look forward to seeing you again.Kamenoi Hotel Aso Manager

10/10 Excellent

Shui Yun Suanne

Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 29, 2023
Thank you for choosing Kamenoi Hotel Aso.We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Aso Manager

10/10 Excellent

Yeong-Tsuen

Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 28, 2023
Thank you for choosing Kamenoi Hotel Aso.We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Aso Manager

10/10 Excellent

Mei yuk

Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 26, 2023
Thank you very much for choosing our hotel.We will continue to create stores that people want to come back to.We look forward to seeing you again.Kamenoi Hotel Aso Manager

10/10 Excellent

Kwok Wai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 26, 2023
Thank you for using Kamenoi Hotel Aso and for your high evaluation.We will continue to create hotels that will make you want to come back again.We look forward to seeing you again.Kamenoi Hotel Aso Manager

6/10 Okay

KUNIHIKO

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 26, 2023
この度は、亀の井ホテル阿蘇をご利用いただき、また高評価をいただきまして、ありがとうございました。当ホテルからの阿蘇五岳を望む眺望は季節により変化していきます。次回お越しいた際は、また今回とは違う顔を見ることができます。またのご利用をお待ちしております。亀の井ホテル阿蘇 支配人

10/10 Excellent

Wai Hong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kamenoi Hotel Aso Manager on Sep 24, 2023
Thank you for choosing Kamenoi Hotel Aso.We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Aso Manager

8/10 Good

ヨウイチ

Traveled with family
Liked: Cleanliness, staff & service, amenities
施設自体は綺麗で、料理はとても美味しかったです。特に夕食バイキングでの焼き立ての赤牛ステーキはとても美味しかったです。ただ、隣のテーブルで食べてた老夫婦にスタッフの方が何かしら謝って「これはサービスです」と何か提供していたのを見たら気の毒に感じました。お風呂に関しては、広くて良かったのですが、サウナがあれば良かったなぁと感じたのと、和風の方の露天風呂がとても低温だったので残念でした。元々の設定が低温だったのであれば、その説明が欲しかったと思います。トータルで言えば良かったと思いました。ありがとうございました。
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 20, 2023
この度はご利用いただきまた、ご投稿、高評価頂きましてありがとうございました。たくさんのお客様がお越しいただきお喜びいただけるようにこれからも店づくりをしていきます。お客様がおっしゃる通り、まだまだ改善しないといけない部分もあるとは思いますがスタッフ一同邁進していきます。またのお越しをぜひお待ちしております。亀の井ホテル阿蘇 支配人

6/10 Okay

シズヨ

Traveled with family
Disliked: Property conditions & facilities
自販機各階に置いて欲しい
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 17, 2023
この度はご利用いただきましてまた、ご投稿いただきましてありがとうございました。お客様から頂きました貴重なご意見は改善できるように検討したいと思います。またのご利用をお待ちしております。

10/10 Excellent

M asako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 18, 2023
この度はご利用いただきありがとうございました。高評価をいただきましてスタッフ一同大変嬉しく思っております。また来たいと思ってもらえるような、おもてなしをこれからもしていきます。またもご利用をぜひお待ちしております。亀の井ホテル阿蘇 支配人

6/10 Okay

ひろこ

Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 17, 2023
この度は、亀の井ホテル阿蘇をご利用いただきありがとうございました。今後も皆さまに喜ばれる宿づくりに取り組んでまいりますので、またのご利用をスタッフ一同心よりお待ち申し上げております。亀の井ホテル阿蘇 支配人

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager of Kamenoi Hotel Aso on Sep 16, 2023
Thank you for choosing Kamenoi Hotel Aso.We will continue to work hard to create accommodations that will please everyone, and all of our staff members look forward to your next stay.Kamenoi Hotel Aso Manager

8/10 Good

まさこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Oct 30, 2023
この度は、亀の井ホテル阿蘇をご利用いただき、またご投稿いただきまして、ありがとうございました。ご満足いただけましたこと嬉しく思っております。これからもお客さまに快適にご滞在を楽しんでいただくよう、サービス向上に努めてまいります。亀の井ホテル阿蘇 支配人

10/10 Excellent

アケミ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も景色が良く静かで 朝食の種類も豊富で美味しかったです。
Stayed 1 night in Sep 2023
Response from 亀の井ホテル阿蘇 支配人 on Sep 9, 2023
この度はご利用いただきましてまた、ご投稿、高評価をいただきましてありがとうございました。今回数あるホテルの中から亀の井ホテル阿蘇をお選びいただきまして大変嬉しく思っております。今回、ご利用していただきご満足していただいたようで大変嬉しく思います。自慢の朝食と景観を楽しんでいただきありがとうございました。自慢の客室からの眺望は1年中楽しむことができこれからの季節は阿蘇ではススキがきれい咲き黄金の絨毯を作ってくれます。またお越しいただいた際もご満足していただけるようスタッフ一同邁進していきますまたのご利用をお待ちしております。