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Reviews of Warren Conference Center and Inn

3.5 out of 5
Warren Conference Center and Inn
529 Chestnut Street, Ashland, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 65 reviews" "
Rating 8 - Good. 19 out of 65 reviews" "
Rating 6 - Okay. 5 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. The continental breakfast was extrememly good. Would definitely stay here again.
Stayed 1 night in Dec 2019

10/10 Excellent

George, Ashland, ma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! ..... no microwave!............ .. .
Stayed 1 night in Nov 2019
Response from Amy St. Clair ~ Hotel Manager on Dec 4, 2019
Thank you for the great review! We do have microwaves available upon request, along with one in the Lobby. We look forward to hosting you again!

10/10 Excellent

,

Liked: Cleanliness, staff & service
Beautiful property on a lake. Tucked away in the woods. Quiet and peaceful
Stayed 1 night in Nov 2019
Response from Amy St. Clair ~ Hotel Manager on Dec 4, 2019
So glad to hear you enjoyed our peaceful property! We look forward to hosting you in the future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they need better lighting in bathroom and room
Stayed 3 nights in Nov 2019
Response from Amy St. Clair ~ Hotel Manager on Dec 4, 2019
Thank you for the feedback. We are looking to address our lighting in the near future. We do hope you enjoyed your stay with us!

10/10 Excellent

Warren H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Amy St. Clair ~ Hotel Manager on Aug 3, 2019
Thank you for your 10 out of 10 review! Much appreciated!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience in a beautiful area
Stayed 1 night in Jul 2019
Response from Amy St. Clair ~ Hotel Manager on Aug 3, 2019
Thank you for your 10 out of 10 review! Much appreciated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in the vicinity of Ashland, this is the place to be. The breakfast is bare bones (but included!) and the staff, rooms, and ground are wonderful!
Stayed 3 nights in Jul 2019
Response from Amy St. Clair ~ Hotel Manager on Jul 31, 2019
We are happy to hear that you enjoyed your stay with us! Our breakfast offerings are simple - we do include the essentials of quality coffee and tea, fresh assorted bagels, greek yogurt and fresh fruit. We hope to see you again in the near future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the unique country prints that were used for artwork throughout the inn. We also liked the furniture, nice pieces not cheap chain hotel pieces. Very comfortable and absolutely spotless! Would definitely go back & recommend to friends and family.
Stayed 1 night in Jul 2019
Response from Amy St. Clair ~ Hotel Manager on Jul 29, 2019
Thank you so much for your kind words! We're happy you enjoyed your stay with us, and we look forward to hosting you in the future!

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Amy St. Clair ~ Hotel Manager on Jul 2, 2019
Thanks for letting us know how we did! Would love to hear some feedback on anything that we can improve upon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poor pillows
Stayed 2 nights in May 2019
Response from Amy St. Clair ~ Hotel Manager on Jun 20, 2019
Thank you for review. I am sorry to hear that you were not satisfied with our pillows. This has been communicated to our Management Team.

10/10 Excellent

Gaston, Amherst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lodge-like property is on a beautiful reservoir and features a continental breakfast with the chance to sit outside and enjoy nature. Our check-in experience was not great, but the manager Amy stepped up to address our concerns and turned around the experience. Strongly recommend as an alternative to generic hotels.
Stayed 1 night in May 2019
Response from Amy St. Clair ~ Director of Rooms on Jun 5, 2019
We appreciate you taking the time to provide us with detailed feedback about your stay. I am glad to hear your overall experience was positive. Looking forward to seeing you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Amy - Hotel Manager on May 28, 2019
Thank you!

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Warren Center is beautiful, spacious, restful, and well equipped. The hotel rooms are spacious, clean, and bright. The meeting rooms are well equipped. The dining rooms space is bright, cheerful, and the food service was excellent.
Stayed 1 night in May 2019
Response from Amy ~ Hotel Manager on May 14, 2019
Thank you so much for your kind words. Glad you enjoyed your stay with us, and we look forward to hosting you in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Amy on Apr 18, 2019
Thank you! We're happy you enjoyed your stay with us!

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Amy St. Clair ~ Director of Rooms on Mar 7, 2019
Thank you, we do hope you enjoyed your stay with us!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Inn on a Lake
Very quiet, tucked away spot. The inn is perhaps a bit dated but lovely and comfortable and would be even nicer in the summer, vs February! It’s right on a lake and very wooded. Service was excellent, decent complimentary continental breakfast. Recommended.
Stayed 1 night in Feb 2019
Response from Amy St. Clair - Hotel Manager on Feb 7, 2019
Thank you so much for your kind words! We look forward to hosting you again in the warmer months!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location along a reservoir with woods/trails. Lovely cozy fireplace and lobby area. Fresh fruit for breakfast and cordial/helpful staff. Spacious room and bathroom. Mini fridge and microwave in the room I would come here again. Grounds must be even more stunning in spring, summer or winter.
Stayed 1 night in Dec 2018
Response from Amy ~ Hotel Manager on Dec 6, 2018
Glad to hear you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding weekend
Attending a wedding there and stayed at the Inn. The staff was extremely accommodating to our needs.
Stayed 1 night in Nov 2018
Response from Amy St. Clair ~ Director of Rooms on Nov 13, 2018
Thank you so much for your kind words! We look forward to seeing you again soon!

4/10 Poor

richard, north carollina

Disliked: Cleanliness
There is no beach or a beach present. All wooded area, terrible landscape work also. location is in isolated area, back woods and hard to find. No signs to direct to motel, and had to call for someone to follow us to motel area. Price of this place was not worth the visit. very poor breakfast, price of room not worth the stay. Only area looking nice was lobby as shown, of the center itself for previous conventions, etc. Motel was complete opposite...................
Stayed 1 night in Oct 2018
Response from Amy St. Clair ~ Rooms Division Manager on Nov 8, 2018
Good Afternoon Richard, I am sorry to hear that your stay at the hotel was not up to your expectations. We appreciate you taking the time to provide us with such candid feedback. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss personally.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended hotel
It is a very nice and quiet hotel, and the staff is very friendly. It is a little distance from any restaurant; however, it is worth it.
Stayed 4 nights in Aug 2018
Response from Amy St. Clair ~ Rooms Division Manager on Aug 20, 2018
Thank you so much for your kind words! We look forward to hosting you again!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilites were amazing.
Stayed 3 nights in Jul 2018
Response from Amy St. Clair ~ Rooms Division Manager on Aug 10, 2018
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Amy St. Clair ~ Rooms Division Manager on Aug 8, 2018
Thank you!

4/10 Poor

Gregg

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Beware of the alarm going off!
The primary thing you're paying for in a hotel is a good night's sleep. After getting in late, I was awakened by the alarm at 6 AM. Housekeeping should have turned off the alarm when they cleaned room. But they didn't get that right either; soap had already been unwrapped and towel was used (not on rack). Finally, the hotel has only one luggage cart, which for a place of this size is ridiculous. When I asked the manager where I could find one, she was disinterested in helping and didn't feign much concern when I mentioned the alarm either.
Stayed 1 night in Jul 2018
Response from Amy St. Clair ~ Rooms Division Manager on Aug 8, 2018
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad customer service. We will ensure your feedback will be given to all. I apologize the the inconveniences that you experienced during your stay and please do not hesitate to contact me to share more information and I will try my best to rectify the situation.

10/10 Excellent

Prem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Amy ~ Hotel Manager on Aug 1, 2018
Thank you!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience- enjoyed our stay.
Stayed 1 night in Jul 2018
Response from Amy ~ Hotel Manager on Jul 31, 2018
Glad you enjoyed your stay! Thank you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place to stay
Stayed 2 nights in Jul 2018
Response from Amy ~ Hotel Manager on Jul 31, 2018
Thank you so much!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility and staff. Only complaint is signage at night to find the main desk/lodge was inadequate on a very dark campus.
Stayed 1 night in Jul 2018
Response from Amy ~ Hotel Manager on Jul 31, 2018
I will pass along your feedback to our team. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Amy St. Clair - Rooms Division Manager on Jul 28, 2018
Thank you!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
This was a cute location. It wasn’t very fancy but the service was accommodating and enjoyable.
Stayed 1 night in Jul 2018
Response from Amy ~ Hotel Manager on Jul 27, 2018
Happy to hear you enjoyed your stay!

10/10 Excellent

Arizona, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem. We stayed here while visiting our son who lives in Boston, but works near this area. We were visiting from AZ. We enjoyed a hike by the lake on our first day there. The next day we went to a lake near by and rented some kayaks. It was wonderful to be in the water. The hotel is quiet, clean, the staff was very attentive to our needs, gave us excellent recommendations, and the breakfast was quite decent. Fresh fruits, yogurt, granola bars, cereal, bagels, and fresh coffee! We were very happy with our stay.
Stayed 4 nights in Jul 2018
Response from Amy ~ Hotel Manager on Jul 27, 2018
Thank you so much for your kind words! We look forward to hosting you in the future!

8/10 Good

Nancy

Liked: Cleanliness
Pretty location. Room was clean and comfortable.
Stayed 2 nights in Jun 2018
Response from Amy St. Clair - Rooms Division Manager on Jun 20, 2018
Thank you for king review! We look forward to hosting you soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Getaway Minutes From Downtown
The hotel is located on lovely grounds. There is complimentary breakfast and the staff is very accommodating. The common area of the hotel is spacious and comfortable with a pretty outdoor deck. The Warren Farm is across the road where trails are available to hike. The Warren Hotel is a nice alternative when staying in the Ashland area.
Stayed 2 nights in Jun 2018
Response from Amy St. Clair - Rooms Division Manager on Jun 16, 2018
Thank you for your kind review! We look forward to hosting you in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place and Licatipn
In town for soccer tournament. Great stay !
Stayed 1 night in May 2018
Response from Amy St. Clair - Rooms Division Manager on Jun 2, 2018
Glad you enjoyed your stay! We look forward to hosting you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Courteous
The young lady at the front desk recommended a fun place in Rhode Island that made our trip very memorable. I wish I could remember her name. She was extremely courteous and helpful. All the staff was wonderful.
Stayed 3 nights in May 2018
Response from Amy St. Clair - Rooms Division Manager on Jun 2, 2018
Hi Peter! I'm glad we could assist you with some local recommendations! We hope you see you in the near future!

6/10 Okay

Ellen

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Beautiful setting needs new mattresses
The conference center is beautiful, wooded, lake-front. The lobby is gorgeous. Continental breakfast is just enough to satisfy. Loved the ceiling height doors. One bed was awful. I clung to side as my husband sank into crater. My college student son is used to bad beds.
Response from Amy St. Clair - Rooms Division Manager on May 2, 2018
Hello! Thank you for your feedback about the mattresses, It has been shared with our Management Team for future improvements. Glad to hear that you enjoyed our outdoor setting and Lobby area!

6/10 Okay

Verified traveler

Disliked: Room comfort
For the amount of money the hotel was not worth it. The bed was rock solid which made it difficult for us to sleep. We also woke up sore. The room was clean but nothing special. Most of the staff was ok but not overly friendly. Too pricey. A little challenging to get to the hotel from the highway.
Response from ~ Amy St. Clair on Apr 11, 2018
We appreciate you taking the time to provide us with such candid feedback about your stay. I am very sorry to hear that your stay did not meet expectations. We will ensure your feedback will be given to all. Please let me know if you wish to discuss this further.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value, beautiful area.
Response from ~ Amy St. Clair on Apr 4, 2018
Hi John! Thank you for your kind words! We look forward to hosting you again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Nice getaway
Power outage at home and needed to get away with kids. Great service, clean room and free breakfast.
Stayed 1 night in Mar 2018
Response from Amy St. Clair on Mar 6, 2018
Hi Anthony, I'm very happy that we were able to accommodate your family after our recent Nor'easter!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a strange area
Мery, very nice and clean hotel. Very quiet, cozy. Comfortable beds. The area is very quiet. The hotel is in the wood on a reservoir - which is nice but not very easy to find. The road is a little dark, and hotel is all the way in the back in the woods down what looks like a service road. The only food option around seemed to be pizza. We were told breakfast was available from 7 am, but there actually was food at 6: bagels, cereals, fruit. Overall good experience.
Stayed 1 night in Feb 2018
Response from Amy St. Clair on Mar 2, 2018
Thank you for your kind words! We look forward to hosting you in the future!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Amy St. Clair on Feb 26, 2018
Thank you for your 5-star review!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accomodations!
Great Place! A bit dated but clean comfortable and the setting is beautiful. We were treated great. Breakfast was continental but fun to sit and have coffee with the cousins. I would stay again and the price was affordable.
Stayed 1 night in Feb 2018
Response from ~ Amy on Feb 22, 2018
Hi Corey, Thank you for your kind words. We look forward to hosting you again in the future!

8/10 Good

Diana, New York, N.Y.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, location in wooded area
Lovely inn, nice cozy room, clean, cordial staff, comolimentary breakfast. Overall a good stay
Stayed 1 night in Jan 2018
Response from Amy St. Clair on Jan 18, 2018
Hi Diana! Thank you for your kind review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Carol, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like I was at a ski lodge !
Plenty of cold drinks , coffee , fruit everyday and anytime....always stocked. Love the fireplace and large TV and comfortable furniture in the bobby. Will stay there again ! Nice staff...I would have like to stay longer but we had to travel back to CT because of a storm,,,,,,,,,
Stayed 2 nights in Dec 2017
Response from Amy St. Clair on Dec 26, 2017
Hi Carol, Thank you so much for your kind words! Glad you got to enjoy many of our amenities while you were here. We look forward to hosting you again in the future!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Very nice room.
Beautiful location!! On a wooded trail to the reservoir. Room was great! Very clean. Breakfast area was gorgeous and breakfast was very nice. Wish bed were firmer, otherwise perfect.
Stayed 1 night in Dec 2017
Thank you so much for your kind words! Very glad that you enjoyed your stay with us, and we look forward to hosting you again! ~Amy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel deep in the woods
I selected this hotel for a business trip around Boston. I was just there for one night. It is "far outside" and typical not a hotel for just an overnight for a business trip. But I loved the large room, the nice fitness facility and the peace around. Service was exceptional friendly and personal. Someone you typical don't have in a chain hotel.
Stayed 1 night in Dec 2017
Response from ~ Amy St. Clair on Dec 25, 2017
Dear Guest, Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of MetroWest with convenient access to the Greater Boston Suburbs. We hope you choose us again for a longer stay in the Boston area!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
A nice hideaway for a great price
Overall the warren center and inn is set in a beautiful natural area in Ashland ma with the reservoir right behind the inn. It is a beautiful area to go for a nice walk. The rooms and main are for an included breakfast are all very clean and nice. The manager is very attentive to the guests. However, one of her check in staff members is not very nice. She should not be in the customer service industry because was very abrupt to us after driving over 20 hours to get here for the birth of our granddaughter and she would not allow us to get into a room an hour early to freshen up before we went to the hospital to see our new granddaughter. We sent notes in advance to the inn to see if it would be possible and the inn had said yes. The manager was very apologic about how nasty her staff member was too us and provided us with a note and chocolate which was a nice touch, but we would have preferred to have been able to get into the room to freshen up to meet our new granddaughter. Her staff member was totally inflexible and told us to sit in their waiting area until the official check in time which made my husband I very upset. No manager was on duty at the time, so we left and went to the hospital. It was the manner in which she talked to us and our unique situation that made us so upset. We would consider staying there again but there are other places for the same price that might treat you better.
Stayed 2 nights in Nov 2017
Hi Laura, Thank you for taking the time to write such a detailed review. All of your comments are essential to educating our staff about good and bad service. We will ensure that your feedback will be given to all. I am pleased to hear that you found our location and hotel to your liking. I do apologize for this bad experience, but we hope you give us another chance to make it up to you. We look forward to welcoming you back. Thank you, Amy St. Clair

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Warren Inn and Conference Center
I was pleasantly surprised with the Inn. The lady at the service desk was efficient and friendly. She provided me names of taxi services as I wanted to hire one. My room was very nice and had a small fridge and a coffee maker with the fixings. Juice and breakfast was provided-self serve. The surrounding area was country and historic! The only thing I would change is that maybe they could provide a small lounge or alcohol service to your room. You could bring your own but a room service bar would have been nice or a lounge where you could meet other people. I would go there again!
Stayed 1 night in Nov 2017
Hi Susan, I am happy to hear that our staff was able to help you with your requests, and that you enjoyed your room and the amenities we have to offer. All of our guests are more than welcome to relax in our Lobby - our Guest Services Staff is more than happy to serve beer and wine while you unwind in front of our fireplace. We look forward to hosting you again! ~ Amy St. Clair

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and view
We were there for a wedding. Nice room. Perfect for getting ready for the wedding. Very nice and everyone was very accommodating.
Stayed 1 night in Oct 2017
Hi Ann, Thank you very much for your kind words. We look forward to hosting you the next time you are in the area! ~ Amy St. Clair

10/10 Excellent

Pete, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town on business ...
Very pleased with overall experience. The gym and the grounds were welcomed diversions. Staff very friendly and helpful. All of the necessary business services were on site and available.
Stayed 2 nights in Sep 2017