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Reviews of Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area

2.5 out of 5
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area
12 Rocky Ridge Road, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 2 nights in May 2024

8/10 Good

Paul, Nantucket

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but very clean, convenient and a fair value
Stayed 2 nights in May 2024

10/10 Excellent

Sharon, Surgoinsville

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dog friendly but our room did smell like dog. Easy to get to airport and restaurants/grocery store within 2 minutes
Stayed 1 night in May 2024

10/10 Excellent

Millard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean, rooms are well appointed and comfortable
Stayed 1 night in May 2024

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly, good location to main attractions and shopping. Pool area was under renovation.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, especially Zach!
Stayed 4 nights in Apr 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dependable experience across various chains of Holiday In Express Hotels
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Amenities
Hotel is located near highway in a safe and convenient area.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thanks for the great review and recognizing our convenient location!

8/10 Good

debra

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Added day two had to do it thru Expedia again. Shut my keys off for incidental charge let me walk in go upstairs without saying g anything. Brought keys down than had to go back for cc! Exhausted hot, hands full and had dog! Not nice. Than she had attitude. If I was t so tired would of left
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned and strive to improve our service. We hope to welcome you back for a better experience in the future.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for rating your recent stay with us, we hope to make the next visit a 5/5!

10/10 Excellent

Dallin Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was spacious, clean and enjoyable.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
We are so pleased to hear you enjoyed your room, and our team is always ready to welcome you with a smile!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thanks for your review, we hope to make it a 5/5 for your next visit!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thanks for your review, we hope we can make your next visit a 5/5!

10/10 Excellent

Emily

Stayed 1 night in Mar 2024
Response from General Manager on Apr 23, 2024
Thanks for the 5 star rating!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and great with last minute booking
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
So glad to have you stay with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thanks for being our guest Richard!

8/10 Good

Theresa

It was ok
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review Theresa. We aim to deliver a fantastic experience for our guests, so we are a little disappointed to hear it was only ok for you. Feel free to reach out to us directly if there is anything we can do to make your next stay a 5/5!

8/10 Good

min

The ac makes a loud noise and the door needs new paint!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
We appreciate the candid feedback min. With your note, we have investigated and resolved this a/c noise issue, and our doors are slated for a refresh as well. We hope to welcome you back in the future to show off our improvements!

6/10 Okay

Sharon, Minneapolis

Liked: Cleanliness
Hotel was clean with new furnishings. Hallways, elevator, etc were older. Complimentary breakfast was better than expected.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for being our guest! We appreciate the recognition of some of our newly renovated spaces as well as our delicious hot breakfast. We hope to welcome you back again soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean. Strongly recommend it.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for the notes on our cleanliness and convenient location! We enjoyed having you as our guest and look forward to welcoming you back!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
We are happy to see that overall you enjoyed your stay, but hope to make your next visit a perfect score! Thank you for being our guest.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thanks for the 5 star review! We are so pleased you enjoyed your stay!

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Booked this hotel because of the indoor hot tub, and it was out of order when we arrived. Noisy all through the night.
Stayed 2 nights in Mar 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for your stay with us and thank you for your feedback. I'm sorry to hear out hot tub was down during your stay. Mechanical problems will happen but I am sure it will not be an issue on a return trip

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always this facilities are spotless and have my best review since I’ve been using the Holiday Inn Express 10/10 stars
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to the Hope Woman's Oncology center. The staff is always so friendly and the rooms are spacious and clean.
Stayed 1 night in Mar 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you very much for choosing us for your return trips to Asheville and for the great feedback. We look forward to seeing you next time.

10/10 Excellent

Marc

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for staying wit us and thank you for your feedback

6/10 Okay

Yvonne

Traveled with pets, Traveled with family
Liked: Staff & service
Very friendly to pet! Like there is trail around hotel property. The room itself, may need some deep cleaning, bottom of the furnitures have lots of dust.
Stayed 1 night in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for your great feedback and thank you so much for choosing our hotel. I'm glad you enjoyed our pet friendly nature and facilities. I am sorry about the furniture in your room, I am sure you will not see something like that again

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a well maintained hotel Quiet and comfortable
Stayed 1 night in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for choosing our hotel for our stay in Asheville and thank you for your great feedback. Please visit us again soon

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for your stay and leaving us feedback

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Close to shopping and restaurants. I would stay there again
Stayed 2 nights in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for choosing our hotel for your stay and for your kind words of feedback. We have a great staff to keep everything in tip top shape an I love our location in town. Thanks again

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was very reasonable and the location was great for all the shopping. The hotel was clean.
Stayed 2 nights in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you so much for your kind words and for choosing to stay with us. Our staff tries to make this the cleanest and most comfortable hotel around and I am glad it shows

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from McKinsey Young, Assistant General Manager on Mar 13, 2024
Thank you for choosing us and thank you for your feedback

10/10 Excellent

Lissa

Stayed 4 nights in Dec 2023

6/10 Okay

Casey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

KATHY

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in: there was a woman at the front door harrasing everyone for money with a story about her car and needing money to get home. I told the desk clerk and she just looked at me like she just didn't care, nor did she respond. Following morning: breakfast lady was texting and never noticed all the people in there. One guy had to tell her there was no juice. 2nd guy told her the waffle machine wasn't working. There was no creamer for coffee (only hazelnut and vanilla) no cold refrigerator items at all such as the usual yogurt and cold items. Needless to say, this being the second stay at this hotel in a month, I will not return.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pam or Harold

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Denise

Stayed 2 nights in Dec 2023

10/10 Excellent

Oran

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great.
Stayed 2 nights in Dec 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility that has been renovated in recent years. Did not love the busy area, but it was pretty quiet through the night. Clean, good breakfast, friendly staff. What more could you ask.
Stayed 1 night in Nov 2023

10/10 Excellent

Emily H

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Biltmore and Grove Park Inn.
Stayed 2 nights in Nov 2023

4/10 Poor

ASHLEY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air unit in our room I think needed to be maintenanced. It was incredibly and sounded like a jet engine warming up. It was so loud my husband turned it off because we couldn’t sleep but then it got so hot we also couldn’t sleep because of that. Did not get a restful sleep.
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and all the staff was very friendly and helpful. Would stay here again and recommend staying here.
Stayed 4 nights in Nov 2023
Response from McKinsey Young, Assistant General Manager on Nov 25, 2023
Thank you for choosing our hotel and thank you for leaving us feedback. The whole staff works hard to make this everyone's home away from home. Please visit us again soon.

10/10 Excellent

Ravi

Traveled with family and small children
Liked: Amenities, property conditions & facilities
It is definitely. 4 star property
Stayed 1 night in Nov 2023
Response from McKinsey Young, Assistant General Manager on Nov 25, 2023
Thank you vey much for choosing our hotel for your stay and for your very kind review. Please visit us again soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from McKinsey Young, Assistant General Manager on Nov 22, 2023
Thank you for your stay with us and thank you for leaving feedback.

10/10 Excellent

Jan

Stayed 2 nights in Nov 2023

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 2 nights in Nov 2023
Response from McKinsey Young, Assistant General Manager on Nov 18, 2023
Thank you for leaving feedback and thank you very much for your stay. Glad you had a nice trip with us.

10/10 Excellent

Ralph

Stayed 1 night in Nov 2023