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Reviews of Quality Inn Andrews

2.5 out of 5
Quality Inn Andrews
138 Country Hearth Inn Dr, Andrews, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 189 out of 444 reviews" "
Rating 8 - Good. 151 out of 444 reviews" "
Rating 6 - Okay. 65 out of 444 reviews" "
Rating 4 - Poor. 25 out of 444 reviews" "
Rating 2 - Terrible. 14 out of 444 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Shaun K

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Very dated and tired.
Stayed 1 night in May 2024

4/10 Poor

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady is absolutely the worst desk clerk I have ever met in my life! How rude!!! If you don't like it here go back to wherever you are from!!!
Stayed 1 night in Apr 2024
Response from AP on Apr 27, 2024
We apologize for your experience, however our check in time is at 3pm, if room reserved is not available they will try to finish your room first but we do charge for early check in before 1pm. They still finished your room to let you check in 30min after request without fee.America is mix with all nationality, so lets just enjoy human race!

10/10 Excellent

Miguel

Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Amenities
They are the best!
Stayed 1 night in Apr 2024
Response from AP on Apr 17, 2024
Thank you Bryan for your feedback, 5/5 motivates our entire staffing team knowing we did our part for you to enjoy your stay.

8/10 Good

Franklin

Nice location. Hotel could use a few cosmetic touches.
Stayed 1 night in Mar 2024
Response from AP on Apr 6, 2024
Thank you for your feedback, we are refreshing the inside of our rooms this year so hopefully you get to notice few new touches as you come stay with us.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Feb 2024
Response from AP on Feb 21, 2024
Thank you Bryan for your amazing feedback. 5/5 means everything to us and helps us motivate our staff to keep providing excellent service in all department. Thank you for motivation.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AP on Feb 21, 2024
Thank you Ronnie for rating us 5/5. Your feedback is greatly appreciated and will motivate us to continue providing excellent service.

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AP on Jan 29, 2024
Thank you for your feedback

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget motel.
The stay was absolutely uneventful. That’s about the best you can hope for at a hotel. It was quiet, comfortable, and the staff were wonderful. There was a good breakfast selection as well. It was my second stay at this particular hotel and both stays were great. Is it a Cambria or Westin, no. But for a comfortable quiet place with great staff and low rates, I’ll always choose this one.
Stayed 1 night in Dec 2023
Response from AP on Dec 31, 2023
Thank you Jon for great feedback. 10/10 always motivates our staff to keep providing great service in all departments.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same as alway ., what more can I say!
Response from AP on Dec 21, 2023
Thank you always for enjoying your stay and giving us the credit for your pleasant stays. Its always pleasure having you stay with us.

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from AP on Dec 21, 2023
Thank you for your feedback

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, no one should be having a complaint about this motel.
Stayed 2 nights in Dec 2023
Response from AP on Dec 10, 2023
Thank you for taking the time to rate us 5/5. This helps our entire staffing team to keep providing the excellent service. It is always great seeing you over the weekends.We appreciate your feedback.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt arrive until 10:30pm but person on duty was very friendly and recommended restaurant that was still open
Stayed 1 night in Nov 2023
Response from AP on Dec 10, 2023
Thank you for your feedback. Rating us 5/5 helps motive our staffs and letting us know we are doing our job correctly. We hope to see you again in future.

10/10 Excellent

Julian

Stayed 1 night in Nov 2023
Response from AP on Dec 10, 2023
Thank you for taking the time to rate us 5/5. This motivates our entire staffing team to keep providing excellent services in all departments. We hope to see you again soon!

6/10 Okay

sharon

Liked: Cleanliness
Disliked: Amenities
This is in a small community that is struggling economically. Staff were friendly and welcoming. Felt as a two star property, it was average. Rooms clean and comfortable. Quiet. Breakfast was lacking in choices.
Stayed 2 nights in Oct 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Good rest.
Room was clean but you can tell it was a well worn motel.
Stayed 1 night in Oct 2023
Response from AP on Dec 21, 2023
Thank you for your feedback. We are in updating process to bring this worn motel into something special with views and great place to stay.

2/10 Terrible

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay if you’re on a motorcycl
Clean with great access to most motorcycle routes in the area, other tourist hotels are generally more expensive
Stayed 1 night in Oct 2023
Response from AP on Dec 21, 2023
Thank you so much for your feedback. we hope to see you again.

4/10 Poor

Benjiman

Ok
Stayed 1 night in Oct 2023

6/10 Okay

Janice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked two rooms. One smelled like perfume had been poured on the carpet or some strong smelling something had been used to disguise smells (room 107) the safety latch on my door - room 103, had been broken off. A metal piece was attached to the wall above the bet in 103 that maybe held a decoration at one time???
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all of motorcycling roads.
Stayed 1 night in Oct 2023

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean nice location just need better coffee in room

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tony

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good location. No medical facilities tho
Stayed 2 nights in Sep 2023

6/10 Okay

Sherri

Traveled with family
Liked: Cleanliness, staff & service
The room was very clean, had a musty smell and the people in the rooms upstairs were having a party or something till really late so i didnt get much sleep at all
Stayed 1 night in Sep 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
One of the few "economy" hotels with a really nice pool out back on a sweeping lawn. Rooms are clean, laundry room is also clean. I've stayed here on multiple trips
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew, Columbus

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from AP on Sep 20, 2023
Thank you for taking the time for rating us 5/5. It motivates all department to keep providing excellent service.

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
A night in Andrews
Bathroom light was out. No plug in bathroom sink to shave. Very old building that had a few upgrades. Nowhere near being worth the money or what it is rated. Beautiful area nonetheless. Bed was terribly uncomfortable.
Stayed 1 night in Sep 2023
Response from AP on Sep 20, 2023
Thank you for your feedback, we do have outlets near the sink area where the hairdryer is located, The bathroom light could have been fixed if mentioned to front desk, however we do expect our housekeeping staffs to check this issue before exiting. We are also updating our mattresses so hopefully the next visit is more pleasant.

8/10 Good

luke

Stayed 1 night in Sep 2023
Response from AP on Sep 20, 2023
Thank you for your feedback

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Room is outdated but overall property is decent.
Stayed 1 night in Aug 2023
Response from AP on Sep 20, 2023
Thank you for your feedback, we are trying to renovate small projects at a time to bright the outdated property back to more pleasant.

10/10 Excellent

Tonya

Traveled with family
Disliked: Amenities
Great time
Stayed 1 night in Aug 2023
Response from AP on Sep 20, 2023
Thank you for your feedback, and rating us 5/5 always motivates us to keep going beyond to keep our guest happy.

10/10 Excellent

Lori

Liked: Staff & service
Staff so very friendly and hotel located to close to many places to eat.
Stayed 2 nights in Aug 2023
Response from AP on Sep 20, 2023
Thank you for taking time to rate us 5/5.

10/10 Excellent

Jin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Aug 2023
Response from AP on Sep 20, 2023
Thank you for rating us 5/5, it motivates us to keep providing excellent service.

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Overnight stay near the Nantahala
Just stayed for a quick over-night after a day of white-water rafting. It is an older hotel and shows some age. Breakfast is very basic. But with that being said, beds were clean and comfortable. The minimal service I needed was pleasant and effective. The location is very convenient if you are in the area for running white-water on the Nantahala river. Price at the time I feel was high for the hotel. But it was convenient and there aren't a ton of options in the area.
Stayed 1 night in Aug 2023
Response from AP on Sep 20, 2023
Thank you for your feedback.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from AP on Aug 4, 2023
Thank you for your amazing feedback. It always motivates us getting 10/10 to keep providing excellent service.

2/10 Terrible

Samuel

Business traveler
Disliked: Amenities
The property is in need of updating, the rooms smell stale, I will not stay there again and would not recommend it.
Stayed 1 night in Jul 2023
Response from AP on Jul 30, 2023
Thank you for your feedback

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool - outdoor area is also pretty with a gazebo to eat under and a picnic table. Breakfast is just OK but the rooms are clean and nice. It may be only eight or 9 miles as the crow flies from Robbinsville but it’s a pretty long drive along twisty roads. they are beautiful, but it takes a while to get here.
Stayed 1 night in Jul 2023
Response from AP on Jul 30, 2023
Thank you for taking time to rate us 10/10.We are always trying to find new items to add to menu for breakfast as it changes during seasons. We look to improve our menu and hope to see you soon.

4/10 Poor

John

Traveled with family
Worst coffee I’ve ever had.
Stayed 5 nights in Jul 2023
Response from AP on Jul 25, 2023
We apologize for the taste of our coffee, the inroom coffee is required by choice brand and the lobby coffee is vendors choice. We also offer coffee which we brew just for guest with flavor preference. We hope to fix the taste of our coffee in future.

6/10 Okay

Sharon

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the location of the property (it was easy to find) and the friendliness of the staff. Check in was quick and easy. My complaints involve the condition of our room and the lack of adequate supplies for breakfast when we went in at 8:00 a.m. Our room smelled of mildew or mold from the time we entered until we left. We put the a/c fan on high thinking that would alleviate the problem, but it did not. There was some mold around the base of the tub and there were dirty areas on the inside of the entry door and on the walls in several places. The base of the tub did not look clean. I usually take a bath, but opted for a shower instead, as I did not want to have contact with the bottom of the tub. For breakfast there was no waffle batter left, no orange juice, no protein foods, no spoons when we arrived at 8:00 a.m. I went to the front desk and asked about getting some replenishments, and the desk person did come in to replace spoons. She also arranged for a staff member to go out and purchase frozen pancakes as there apparently was no more waffle batter. That was good customer service on her part, but I think better customer service would have been to have sufficient supplies ahead of time so the people wanting breakfast would not have had to wait for so long to get the promised breakfast supplies.
Stayed 1 night in Jul 2023
Response from AP on Jul 25, 2023
We apologize for your experience with us Sharon, we are always trying to remodel to upkeep the maintenance. we also have been waiting of our shippment for waffle mix and juices, due to storm our shippment delayed a week but we still had back up items to not run out completely. Again we apologize for your experience with breakfast needs.

10/10 Excellent

Dawn

Stayed 2 nights in Jul 2023
Response from AP on Jul 25, 2023
Thank you Dawn for taking the time to rate us 10/10. It motivates our entire team to keep providing excellent service in all departments. We hope to see you again

6/10 Okay

Nicole

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from AP on Jul 22, 2023
Thank you Nicole for your feedback, we will use this information to create a better experience for the next guest. we hope to see you in future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Convenient to major roads
Stayed 3 nights in Jul 2023
Response from AP on Jul 7, 2023
Thank you John, for taking time for great feedback. 5/5 always motivates our entire team to keep providing excellent service in all department. We hope to see you again soon.

10/10 Excellent

Nick

Stayed 1 night in Jun 2023
Response from AP on Jul 4, 2023
Thank you for your feedback and we appreciate getting rated 10/10. it motivates us to keep providing excellent service. We hope to see you again in future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AP on Jul 4, 2023
Thank you for taking the time to rate us 5/5.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok! This hotel is absolutely awesome. The room was very clean and neat. The hotel Manager and staff were very kind and friendly! I stayed 2 nights and it was awesome! I will be going back!
Stayed 2 nights in Jun 2023
Response from AP on Jun 9, 2023
Thank you for taking the time to rate us 5/5. It motivates our entire staff to keep providing excellent service in all departments. We thank you and hope to see you again soon.

8/10 Good

Sharon L, Yakima

Traveled with partner
Liked: Cleanliness, staff & service
Very convenient location to stay after riding the tail of the dragon
Stayed 1 night in Jun 2023
Response from AP on Jun 9, 2023
Thank you for the feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Although I chose a smoking room, the man on the front desk allowed me to switch to a non-smoking room.
Stayed 1 night in May 2023
Response from AP on Jun 3, 2023
Thank you for your feedback, we are glad we could be helpful and make your stay enjoyable.

10/10 Excellent

Robert

Stayed 3 nights in May 2023
Response from AP on Jul 4, 2023
Thank you for taking the time to rate us 5/5.

8/10 Good

Rickey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, quiet, not very good breakfast.
Nice area, clean, quiet, no a very good breakfast
Stayed 1 night in May 2023
Response from AP on May 31, 2023
Thank you for your feedback, we are always adding new items to our breakfast menu, so hopefully we can offer something of your interest.

6/10 Okay

Wendy

Liked: Staff & service, room comfort
Check-in was great and so was the staff The room was kind of old and ragged. One of the hand towels hanging for used look like it had been used to soak up urine and the bathroom smells as if someone had Peed all in the floor and left it
Stayed 1 night in May 2023
Response from AP on May 25, 2023
Thank you for your feedback, we apologize for the cleanliness of our bathroom. We have new housekeepers, which we will properly train to not miss or pay attention to small details. We hope you choose us again for your next stay and let us improve your experience with us.