Hiking
Check availability

Reviews of Gaia Hotel & Spa Redding, Ascend Hotel Collection

3 out of 5
Gaia Hotel & Spa Redding, Ascend Hotel Collection
4125 Riverside Place, Anderson, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1010 reviews" "
Rating 8 - Good. 291 out of 1010 reviews" "
Rating 6 - Okay. 156 out of 1010 reviews" "
Rating 4 - Poor. 92 out of 1010 reviews" "
Rating 2 - Terrible. 48 out of 1010 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ruomei

Traveled with family
Liked: Staff & service, amenities
I like the fountain, the bridge, the pool, and the spa. The property need a fresh paint... maybe consider painting the japanese bridge to japanese red (instead of orange_, and matching the room doors( now are in orange). The towel in the room are broken, could be replaced, dust out the dust on ceiling fan, paint a fresh paint to cover the molded black stain in the bathroom ceiling, and clean the window/ door/ ice machine. Overall, this hotel is a germ, just needs a good upkeep.
Stayed 1 night in May 2024

8/10 Good

Crystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cute property. Excellent spa onsite. Spacious rooms.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place that I could use to get away from life! Nice to have a good restaurant near by to.
Stayed 1 night in May 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Very private
Stayed 1 night in May 2024
Response from Bryclynn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bryclynn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bryclynn on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us

4/10 Poor

Ron

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant on site was closed for the hole day. Would have been nice to know that.
Stayed 2 nights in May 2024
Response from Bryclynn on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Joseph, McCleary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Bryclynn on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Irina

Traveled with partner
Liked: Staff & service, property conditions & facilities
Check-in and out were easy. Breakfast was perfect.
Stayed 1 night in May 2024
Response from Bryclynn on May 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are so happy to hear you enjoyed Breakfast, it is my favorite time of the day. We hope to see you again soon!

6/10 Okay

Razia

Stayed 5 nights in Apr 2024

10/10 Excellent

Joseph, McCleary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bryclynn on May 6, 2024
Thank you for taking the time to fill out our online survey with such positive feedback!

2/10 Terrible

Alejandrina

Waiting while many phone calls were being taken, waiting and waiting, not good
Stayed 1 night in May 2024
Response from Bryclynn on May 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Maria, Sunnyside

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was not what I expected and it was not clean
Stayed 1 night in Apr 2024
Response from Bryclynn on May 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Kurt

Liked: Amenities, property conditions & facilities
Easy to check in. My upstairs level room was super quiet. I didn't hear anyone the whole night.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

thomas

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bryclynn on May 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Marco, Gabriola

Traveled with partner
Liked: Staff & service, amenities
I did say limited dining. However the local Wood fire grill has fabulous food and excellent host staff.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Aryana, Vancouver

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bryclynn on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from Bryclynn on Apr 25, 2024
Thank you for taking the time to review. Your feedback is very important to us

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable good place to stay
Stayed 2 nights in Jan 2024
Response from Gaia on Apr 25, 2024
Thank you for taking the time to review.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
By the river
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Josefa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rachel

Stayed 2 nights in Apr 2024
Response from Bryclynn on Apr 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

8/10 Good

Jason

Liked: Staff & service
I’ve stayed here over the years many times and this years things seemed poorly maintained. The bathroom smelled dirty and there were spiders in the corner by the fan. The shower had terrible water pressure. It just seemed not as nice. I will say that the property feels safe and I’ve never had any security concerns here.
Stayed 1 night in Mar 2024
Response from Bryclynn on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This was a welcomed stay after many hours of travel. The property is beautiful and I really enjoyed the hot tub and the pool. Everyone was friendly, and the rooms were clean and quiet. They have Koi fish in their lagoon, fire pits with areas to sit, and a restaurant right on the property. I loved it here and will definitely be back.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 8, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Bryclynn on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We hope to see you again soon!

6/10 Okay

Sheri

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 Okay

brittany

Disliked: Amenities
There was mold and cobwebs in the bathroom. The screen door was broken
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the getaway
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, amenities
I have attended business conferences there and thought that it would be a nice place to stay. So I had the opportunity to take my grandsons there for a weekend. The room we stayed in looked like a rock band partied in it and had stripped it bare, and the hotel didn’t have time or possibly money to repair the room. The king size bed was broken (or I suspect it actually was two twin mattresses slapped on a king box spring with a mattress pad thrown on top. I mentioned it to the clerk and she stated she would have maintenance come look at it and of course no one showed up for the entire weekend… made me sad, I would have loved to have a place to stay so close to the kids.
Stayed 2 nights in Jan 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, affordable price, dining on site was great! Their pool and spa was out of order when we went which was a bummer. But overall it was a good experience, we will be back!
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience from there bungalow to the normal hotel type setting was really happy with the over all feel and how quiet it was.
Stayed 3 nights in Mar 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Christine, Couer dalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the freeway, nice grounds. Nothing special, but nothing outstandingly bad.
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Gaia Hotel
I would like to start out saying that I really like the staff that works at Gaia. Starting with check in through the cleaning gentleman who helped me out. My room was spacious, queen bed was nice, and great shower pressure. Obviously, I am guessing since covid this hotel shows a lot of wear and tear both inside and out especially in the bathroom. I do like the concept though. Other than that, it was a good stay visiting my family.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.

4/10 Poor

Alexander

Business traveler
Disliked: Amenities
The pool and hot tub didn’t work. I had no idea till I checked in. Didn’t tell me that housekeeping doesn’t clean your room unless you request. Housekeeping doesn’t come in early in the morning so I couldn’t get towels or coffee. The body wash was actually lotion and The conditioner was just watered down shampoo.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Donald

Business traveler
Liked: Staff & service
Unique grounds and ponds.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 Okay

Jeanne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unheated pool and broken jacuzzi. No room service during my stay. When I stepped in the shower, the tub was slippery and I slipped and fell backwards hitting the edge of the tub and toilet as I fell to the floor. The tub should have been treated with a non-skid coating. I am experiencing severe pain now.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Feb 15, 2024
Thank you for taking the time to complete our online survey

10/10 Excellent

alejandrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kathyrn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
This is a very nice hotel. Beds are comfortable and room is very clean. The night staff was extremely helpful. I’ll come back again!
Stayed 1 night in Feb 2024
Response from Bryclynn on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Bryclynn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Crapy
This is not some "spa" hotel. Don't be fooled by the photos. I had to move rooms 3 times due to pet pee smell & mold in 2 of the bathrooms. The property is dated. Stains on carpet and furniture. Scuffed & dirty walls. Average bedding. It gets to job done, but it's nothing pretty.
Stayed 1 night in Jan 2024
Response from Bryclynn on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A nice weekend getaway
The room was clean and comfortable.The whole place is quiet, safe and clean.I liked the hardwood flooring. All ofthe staff were helpful. The spa was great ,we really enjoyed our massages. Biggest disappointment was the hot tub was a luke warm temperature so we didn't use it, we were really looking forward to a hot tub in the cold weather. The room was lacking a few little things like a hook to hang the hand towel. Also our room didn't come with a don't disturb sign witch we didn't think of till the morning when housekeeping was pounding at our door.
Stayed 2 nights in Jan 2024
Response from Bryclynn on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

4/10 Poor

kyle

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms need a good cleaning and maintenance, shower almost came out of the wall, bed was old spring mattress, but location was great and super quiet
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection.

8/10 Good

James

Liked: Cleanliness, staff & service
Chair/couch was missing from room.
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and quiet, comfortable bed
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 Excellent

Lindell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.