Full-size fridge, microwave, stovetop, coffee/tea maker
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Reviews of My Place Hotel - Anchorage, AK

2.5 out of 5
My Place Hotel - Anchorage, AK
729 E 40th Ave, Anchorage, AK

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 985 reviews" "
Rating 8 - Good. 293 out of 985 reviews" "
Rating 6 - Okay. 84 out of 985 reviews" "
Rating 4 - Poor. 38 out of 985 reviews" "
Rating 2 - Terrible. 44 out of 985 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Danita

The beds were uncomfortable but the location was nice.
Stayed 1 night in May 2024

2/10 Terrible

Elizabeth

Business traveler
Disliked: Amenities, property conditions & facilities
Room close to reception area loud with residents acting a bit like they were high and visiting with receptionist. For female alone did not feel safe. Noisy until midnight.
Stayed 1 night in May 2024
Response from Tim Marschall, General Manager on May 27, 2024
We are sorry to hear that noise was an issue during your stay. We are glad to hear that you enjoyed the cleanliness of the rooms. Thank you for your feedback and for staying with us.

4/10 Poor

Kyle

Business traveler
The property is poor and run down. Checked out one day early. They would not give me a refund for the day because they said you booked through Expedia. Reach out to them.
Stayed 6 nights in May 2024
Response from Tim Marschall, General Manager on May 21, 2024
Thank you for taking the time to provide us with your feedback. Would you please elaborate on what part of the property is run down? We are currently undergoing renovations and I would like to be sure we address all issues at this time. Thank you for your time.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations going on now, so there a small mess but nothing in the way of guest. Everything in our room was brand new. The staff was very helpful and nice.
Stayed 2 nights in May 2024
Response from Tim Marschall, General Manager on May 21, 2024
Thank you for taking the time to leave us a review. Thank you for your patience during our renovation. We are delighted that you enjoyed your stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2024
Response from Tim Marschall, General Manager on May 8, 2024
Thank you for taking the time to leave us such a great review. We look forward to seeing you again.

8/10 Good

Ardis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean. They were remodeling the second floor. I stayed on the third. My only complaint was that there were no kitchen utensils, dishes or pots. I assumed they would be available, since there was a kitchenette available. I only stayed one night and did not call the front desk. But they should disclose this before booking. Also no shower gel in container. But I loved the room and staff.
Stayed 1 night in Apr 2024
Response from Tim Marschall, General Manager on May 2, 2024
Thank you for taking the time to leave us a review. We apologize for the inconvenience of not having utensils in the rooms due to health concerns. We do have disposable utensils available at the front desk for any future needs. We are delighted that you notice the hard work our team puts in to keep our hotel extremely clean. We look forward to having you stay with us again.

8/10 Good

Cole

Traveled with family and small children
Decent for a nights stay . The fridge and stove were nice especially with kids .
Stayed 1 night in Apr 2024
Response from Tim Marschall, General Manager on Apr 29, 2024
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

George

Stayed 1 night in Apr 2024
Response from Tim Marschall, General Manager on May 12, 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My Place feels like home away from home. Great place to stay.
Stayed 3 nights in Mar 2024
Response from Tim Marschall, General Manager on Apr 8, 2024
Thank you for taking the time to leave us a review. The team here is delighted to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights during cataract surgery appointments. The staff were friendly and helpful. The room was clean and quiet. Taxi service was very quick. There were restaurants and a market within walking distance. All in all a decent place, reasonable rate.
Stayed 2 nights in Mar 2024
Response from Tim Marschall, General Manager on Apr 1, 2024
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and we look forward to having you back.

10/10 Excellent

Stella

Traveled with family
I love how quiet it was, only no trash was picked up in the 5 days I was there, constantly had to ask for towels every day, my key had to constantly be fixed after going up to 3rd floor. But overall stay was good.
Stayed 5 nights in Mar 2024
Response from Tim Marschall, General Manager on Mar 21, 2024
Thank you for taking the time to give us this feedback. I will share this with the appropriate department heads so that we can continue to improve. Thank you for staying with us.

6/10 Okay

Joseph

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff is not freindly, nor welcoming. The unpersonalized breakfast service, and charging extra for it is a no go for me. Clean yes, odd business practices than most hotels. Would not stay again. If you want blah people, and hands off service, this might be your place.
Stayed 1 night in Mar 2024
Response from Tim Marschall, General Manager on Mar 12, 2024
Joseph, I am very sorry to hear that we did not live up to your expectations. I am glad though that you found our hotel very clean. If there is anything further you woud like to share with us, please feel free to reach out to me.

4/10 Poor

John, Bethel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very noisy hotel. Not the guests necessarily, but the building is constructed in a way where it's just noisy. I wasn't near the stairs, but the noise from upstairs and the stairs was really annoying. I would have preferred single serve coffee with decaf options, but only a full pot was available. The bed was really comfortable. The first night was really windy and the windows made a lot of noise. The worst thing wasn't the hotel's fault. After seeing the condition of the property, I decided to move, but since I had prepaid with Expedia, I was stuck there all weekend. I'll never book with Expedia again due to this. There were no options, so the beware is that if you come upon a property that doesn't meet your needs, then you are stuck with it if you book at Expedia. I dealt with it, but I won't again.
Stayed 3 nights in Mar 2024
Response from Tim Marschall, General Manager on Mar 6, 2024
John, We are so sorry that we did not live up to your expectations. We strive to maintain our property well and keep it clean for our guests. I will certainly bring your comments to the attention of all departments to improve our offerings for the future. Thank you for the feedback.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Jennifer, General Manager on Feb 23, 2024
Thank you for taking the time to complete this survey. Your feedback is greatly appreciated. We look forward to serving you again in the future.

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in process. Nice room and very comfortable bed.
Stayed 1 night in Feb 2024
Response from Cara Rose on Feb 18, 2024
Thank you for your kind review. We appreciate your Feeback and look forward to serving you again in the future!

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from Cara Rose on Feb 16, 2024
Thank you for your kind review. We appreciate your feedback and look forward to serving you again in the future!

6/10 Okay

Opel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for your review. Please let us know what we can do better for you to have a great experience with My Place, we would love to hear your feedback.

8/10 Good

Leon Ranel Kemonel

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and parking was available.
Stayed 1 night in Jan 2024
Response from KS on Jan 31, 2024
Thank you for taking the time to review our hotel. We look forward to welcoming you back soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from KS on Jan 31, 2024
Thank you for the great rating, we are pleased to know that your stay was above satisfactory- just as weintended. We appreciate your recommendation! Take care and see you soon.

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Clean room.
Stayed 1 night in Jan 2024
Response from KS on Jan 31, 2024
What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to know that our staff and service exceeded your needs and expectations. We look forward to welcoming you back to our hotel soon.

8/10 Good

laurie

Business traveler, Traveled with family
Liked: Cleanliness
Not inviting, front desk was not friendly and almost rude
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
I am sorry to hear this. I will follow up with the staff and make sure they are following our policies and procedures. We hope to see you again soon! Please feel free to call the hotel directly if you have any questions.

10/10 Excellent

Vivian

Traveled with family
Liked: Amenities
Friendly, courteous very helpful people. Love this place. It’s comfortable, quiet. Stayed here a few times and will definitely come back. Thank you!
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for your feedback. We appreciate your continued business!

10/10 Excellent

Nitnoy

Great stay! Kind staffs. Highly recommended
Stayed 1 night in Dec 2023
Response from Jen on Dec 28, 2023
Hello there!Thank you for completing our survey. We hope to see you again in the near future!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would dtay again
The hotel was super clean and quiet with a great location.
Stayed 2 nights in Dec 2023
Response from Jen on Dec 26, 2023
Thank you for taking the time to complete our survey. We appreciate your positive feed back and we look forward to seeing you again.

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service can be slow but not too slow. Lobby is lame but who cares?!
Stayed 1 night in Dec 2023
Response from Jen on Dec 26, 2023
Hello there,Thank you for taking the time to complete our survey. We hope to be able to host you again in the near future.

10/10 Excellent

Leela D

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Jen on Dec 19, 2023
Hello!Thank you for completing our survey and we appreciate the high score that you've given us. We look forward to seeing you again in the near future.

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jen on Dec 19, 2023
Hello there,Thank you for completing our survey! We hope to see you again in the near future.

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not a really walkable area.
Stayed 3 nights in Dec 2023
Response from JEn on Dec 19, 2023
Hello there,Thank you for completing our survey. We hope that you will visit us once again in the near future!

6/10 Okay

Byron

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Decent place, needs some minor maintenance, the heater/cooling fan was very noisy, the tub faucet was very loose (nearly non-functional). Good bed and nice recliner. Kitchen area has no dishes or utensils.
Stayed 2 nights in Dec 2023
Response from Jen on Dec 8, 2023
Hello there.We apologize that we did not meet your expectations. We hope that you would give us another chance to ensure that your stay with us is exceptional. Thank you.

8/10 Good

Stacy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel
Stayed 1 night in Dec 2023
Response from Jen on Dec 8, 2023
Hi there,Thank you for taking the time to complete our questionnaire. We hope to see you again in the near future!

8/10 Good

Mark

Liked: Cleanliness, staff & service
It was convenient for work
Stayed 2 nights in Nov 2023
Response from Jen on Nov 28, 2023
Hello there,we appreciate you providing your feedback to us and we hope to see you again in the near future.My Place Hotels, Anchorage

8/10 Good

Sandra

Stayed 2 nights in Nov 2023
Response from Jen on Dec 19, 2023
Greetings from My Place Hotel,We appreciate you completing our survey and we hope that you will return in the near future and give us a chance to meet your expectations during your stay!

8/10 Good

Mark

Stayed 4 nights in Nov 2023
Response from Management Team on Nov 24, 2023
Thank you for the rating and we look forward to seeing you again.

2/10 Terrible

Brandon

Stayed 1 night in Nov 2023
Response from Jen on Dec 8, 2023
Hi there,We apologize that we may have not met your expectations. If you would like to call us and discuss your concerns, we would appreciate it. We hope to host you again in the near future. Thank you.

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management Team on Nov 24, 2023
Thank you for the rating and we look forward to seeing you again.

6/10 Okay

April

Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on Nov 3, 2023
Thank you for taking the time to respond. We hope to see you again.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
in facility food options were lacking
Stayed 2 nights in Oct 2023
Response from Jen on Oct 28, 2023
Hi There,Thank you for staying with us at My Place Hotels in Anchorage. We appreciate your feedback and we look forward to your future stay with us.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Oct 2023
Response from Jen on Oct 19, 2023
Hello!Thank you very much for the positive rating that you have given us at My Place Hotels in Anchorage! I will certainly share your review with my staff.We look forward to your return visit!JenMy Place Hotels, Anchorage

6/10 Okay

curtis

Business traveler
Stayed 1 night in Oct 2023
Response from KS on Oct 19, 2023
Thank you for taking the time to rate our hotel.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from KS on Oct 19, 2023
Thank you for taking the time to review our hotel. I am glad to hear that we are your top choice when you come back for a visit. We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on Oct 10, 2023
Thank you for taking the time to review our hotel. I am glad to hear that we are your top choice when you come back for a visit!We look forward to welcoming you back soon!

8/10 Good

Ted

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on Oct 10, 2023
Hello there! Thank you for the great rating, we are pleased to know that your stay was above satisfactory- just as we intended. Take care and see you soon.

10/10 Excellent

sean

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The service. Was stellar, the room was spacious and clean. I will definitely stay there again, and I would definitely recommend this place to anyone staying in Anchorage, Alaska.
Stayed 1 night in Sep 2023
Response from JSA on Oct 3, 2023
Hello there! Thank you for the great rating, we are pleased to know that your stay was above satisfactory- just as we intended. We appreciate your recommendation! Take care and see you soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room,bed and bedding was really nice. Kitchen was nice, not sure if you can request kitchen ware or supposed to be byo. We will stay there again.
Stayed 1 night in Sep 2023
Response from KS on Sep 30, 2023
Thank you for taking the time to review our hotel. I am glad to hear that we are your top choice when you come back for a visit. We look forward to welcoming you back soon!

10/10 Excellent

Marcia, Anchor Point

Stayed 1 night in Sep 2023
Response from KS on Oct 19, 2023
Thank you for the great rating, we are pleased to know that your stay was above satisfactory- just as weintended. We appreciate your recommendation! Take care and see you soon.

10/10 Excellent

Shaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very clean and new. Friendly staff and excellent central location
Stayed 1 night in Sep 2023
Response from Cara Rose on Sep 19, 2023
Thank you for your kind review! We appreciate the feedback and look forward to serving you again!

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location for our trip. Always very clean, beds comfortable, heating/cooling system works great and it has self cooking kitchens available. In a quiet area, in walking distance to shopping, theather, and a few resturants.
Stayed 1 night in Sep 2023
Response from Cara Rose on Sep 19, 2023
Thank you for your review and we are happy you enjoyed yourself during your trip to My Place Anchorage.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
I have stayed with the My Place Hotel before and had no problems but friendly workers there, and all the staff is helpful and courteous. Hoping to stay for more days in the future.
Stayed 3 nights in Sep 2023
Response from Cara Rose on Sep 19, 2023
Thank you for your great review. We are happy your enjoyed your stay and look forward to having the opportunity to serve you again in the future.

2/10 Terrible

Joella

Stayed 1 night in Sep 2023
Response from JSA on Oct 3, 2023
Thank you for the review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Enjoyed stay with friendly staff, i liked the location of middle town of anchorage. So close to stores either direction, towards downtown or towards the south anchorage area.
Stayed 2 nights in Sep 2023
Response from KS on Sep 15, 2023
I appreciate your positive feedback regarding our My Place hotel. Taking great pride in cleanliness and catering to the individual needs of our guests, we are pleased to know of your experience. Thank you again for choosing My Place, we are looking forward to your next stay!