Indoor pool, open 10:00 AM to 8:00 PM, sun loungers
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Reviews of Quality Inn West Medical Center

2.5 out of 5
Quality Inn West Medical Center
1610 S. Coulter St., Amarillo, TX

Reviews

6.2
Rating 10 - Excellent. 197 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 152 out of 1001 reviews" "
Rating 2 - Terrible. 207 out of 1001 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

karen

Business traveler, Traveled with family
The room was very big, however it was dusty and dirty
Stayed 3 nights in May 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty
Stayed 1 night in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital we are going to tomorrow
Stayed 1 night in May 2024

6/10 Okay

Woon

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Phillip

Traveled with family and small children, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the outside looked clean but the room looked nothing like the photo. The ceiling had water damage done to it, the bathtub had black stuff in it, the toilet didn’t look like it had been cleaned prior to us arriving and the room smelled like mildew. We didn’t stay our full night only a few hours but upon checking out we did show the front desk lady photos of the room and her face showed it all that not even she new how nasty the rooms were. Do not recommend especially if you have small children
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
quiet area by hospitals. good bkfast
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Ok
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Staff & service
A 2am, a guest was screaming down the hallway, "wheres my fn money!"
Stayed 1 night in Apr 2024

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a boarded up window in the front. While checking in, someone was calling 911 from their room. Police showed up when I was checking in. I cancelled my room and they never refunded me. The GM of the property (Michelle) said I stayed there. I never went into a room. DO NOT STAY HERE. Very unsafe.
Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a non smoking room, and we’re pretty sure it’s a smoking room, or someone has been smoking in here. The room wasn’t vacuumed and the bathtub was questionable. We booked here because it said there was a pool and it’s been permanently closed for awhile.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherrie

Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Stayed 1 night in Mar 2024

4/10 Poor

yuji

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed smell was bad even though cleaning completed. Could not sleep well.
Stayed 1 night in Mar 2024

2/10 Terrible

Selene

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Josh

Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024

6/10 Okay

Joanna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Shana

Traveled with family and small children, Traveled with family
I ended up changing our reservation, there was no way I was staying more than one night there. This is an unsafe area. The hotel is dirty, and don’t ask the staff for anything they can’t be bothered. Most disgusting place to stay. Do not stay at this unsafe location.
Stayed 2 nights in Mar 2024

6/10 Okay

John

Stayed 1 night in Mar 2024

8/10 Good

Carrey

Stayed 1 night in Mar 2024

2/10 Terrible

Sean

Stayed 1 night in Jan 2024

6/10 Okay

Caleb

Stayed 1 night in Feb 2024

2/10 Terrible

Cancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The sheets were dingy if not dirty.The big vanity mirror was broken with pieces missing. The bathtub was beyond filthy. The ceiling had a hole; looked like from possible water damage. The walls must be paper thin, so much noise inside & outside. A horrible night.
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing stay. Needed a place to stay close to the hospital as my grandson was in the nicu. Great prices, excellent customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The key didn’t work very well, and I wasn’t given shampoo, but Jennifer at the desk went out of her way to overcome these difficulties.
Stayed 1 night in Jan 2024

6/10 Okay

Mike

Business traveler
Ok remodel going on I think
Stayed 2 nights in Jan 2024

6/10 Okay

Jacob

Kicked out
Stayed 1 night in Jan 2024

4/10 Poor

Doris

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room, no heat. Kinda dirty. 2nd room, dirty. Asked for a wake up call to be at hospital on time. No wake up call.
Stayed 1 night in Jan 2024

6/10 Okay

pavel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ac/heater is horribly noisy. Blankets too thin
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon, Amarillo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman working at the front desk at night was outstanding. I came in from a long drive drive freezing and he already had me ready to go. Less than 5 minutes, I was in my room warming up watching football. Because of his professionalism, I will gladly stay at this Quality Inn. The morning staff and from desk were absolute professionals as a well. Quickly pointed me into the right direction for some hot coffee and I was out. Don't mind the appearance of the outside though, they can't help with all the construction going on around them. 4 out of 5 for sure. Would have been perfect if the blanket on the bed wasn't as thin as a sheet.
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Stayed 4 nights in Jan 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very comfortable and clean, also very convenient to the VA Hospital and other medical centers, as well as access to essential shopping. During our stay a family member needed extra attention due to a health problem. We are grateful to the excellent and caring staff who assisted in every way possible. We highly recommend the Quality Inn West Medical Center.
Stayed 7 nights in Dec 2023

6/10 Okay

Dave

Stayed 1 night in Dec 2023

2/10 Terrible

pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Angela, Amarillo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't come and fix our toilet the whole time we was there
Stayed 1 night in Dec 2023

4/10 Poor

Andy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
bad door
doors were bad, could barely shut entrance door, bathroom door wouldn't latch
Stayed 1 night in Dec 2023

2/10 Terrible

carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sourabh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Bianca

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff is amazing and welcoming. The room was very dirty. One of the beds had dirty sheets, trash on the floor, restroom had hair on the floor, bathtub was stained almost black with dirt and grime, trash was not taken out so there were gnats in the room and the sink was still dirty from the last guests. We weren't upset, more just laughed it off. The bed was comfy and pillows were too
Stayed 1 night in Dec 2023

8/10 Good

HUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
compare with the price. the property is at the top rank
Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany, Denver

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't find our reservation even though I paid 4 months in advance so we ended up having to pay again more than 3 times the amount our room is so dirty it had stains on the bed and the floor the door in the bathroom is falling apart as well i don't think i will ever come back to this hotel
Stayed 1 night in Dec 2023

2/10 Terrible

Jerry

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The trash was still there from whoever was there last. There were no towels, the bed had a sharp rod sticking out that cut my shin, the sink had toothpaste in it and they have cockroaches and it was very noisy.
Stayed 1 night in Dec 2023

6/10 Okay

Arthur

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Angela, Amarillo

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No sauna hot tub the water didn't stay hot , holes in walls , no coffee pot missing light bulbs, refused towels and didn't unstop toilets for us, evan
Stayed 1 night in Dec 2023

4/10 Poor

Angela, Amarillo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Janie

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Never again
Front desk was not helpful at all first room had no heat second room was nice and clean
Stayed 4 nights in Dec 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, room comfort
Not a 10, but much better than average
Last minute stay as part of lengthy road trip. Property was decent, no significant negative things to say. Front desk was kind and responsive. I'd say it was a reasonable value.
Stayed 1 night in Nov 2023