Suite, Multiple Beds | Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Fairfield Inn & Suites Amarillo Airport

2.5 out of 5
Fairfield Inn & Suites Amarillo Airport
1740 Airport Blvd, Amarillo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 769 reviews" "
Rating 8 - Good. 195 out of 769 reviews" "
Rating 6 - Okay. 72 out of 769 reviews" "
Rating 4 - Poor. 41 out of 769 reviews" "
Rating 2 - Terrible. 25 out of 769 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Vanessa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front desk clerk was very helpful in helping control noise from room next door to us.
Stayed 1 night in May 2024
Response from Hunter Thames on May 23, 2024
Thank you for sharing your experience, I am glad that we were able to assist. We hope to continue to improve and see you again in the future.

8/10 Good

Viridiana

Liked: Cleanliness, amenities, property conditions & facilities
It was good overall, the guy at the front wasnt the friendliest but its fine
Stayed 1 night in May 2024
Response from Hunter Thames on May 23, 2024
Thank you for sharing, we hope to see you again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hunter Thames on May 13, 2024
Thank you Tina, We appreciate your business and hope to have the chance to take care of you again soon.

8/10 Good

Jon

Traveled with family and small children
Liked: Cleanliness, staff & service
Great travel stop. Great staff
Stayed 1 night in Apr 2024
Response from Hunter Thames on May 13, 2024
Thank you Jon, We appreciate your feedback and business. Hopefully we will get the chance to take care of you again soon.

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next door to mack dealership, waling distance
Stayed 1 night in May 2024
Response from Hunter Thames on May 8, 2024
Thank you Lance, We hope to see you again soon, though not due to a broken truck this time. Have a great trip!

6/10 Okay

Lisa

Stayed 3 nights in Apr 2024
Response from Hunter Thames on May 13, 2024
Thank you Lisa, We appreciate you taking the time to share your experience. We are very sorry for any inconveniences caused and hope that we get to see you again in the future.

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Pool was closed for repairs both times we stayed at beginning and end of our vacation week.
Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 17, 2024
Thank you Carolyn, We understand the frustration with the pool, we are working hard to get it back up and running as soon as possible.

10/10 Excellent

Nicolle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay. The beds were comfortable and the shower had amazing water pressure.
Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 9, 2024
Thank you for taking the time to share. We hope to see you again soon.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 30, 2024
Thank you Susan, We appreciate your feedback and business. Hopefully we will be able to see you again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was up to all my standards - clean, easy to find amenities. The staff were extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 9, 2024
Thank you Mark, We appreciate your feedback and hope to see you again soon.

8/10 Good

Eric

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Michael was incredibly helpful during check in. Not only was he quick to get us checked in but he was helpful in getting us settled quickly. We arrived late with an infant and before we even got to our room he was bringing in a crib. The amenities were generally fine although quite a few, like the elevator, were in disrepair.
Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 9, 2024
Thank you Eric, We appreciate your comments about Michael and would like you to know that our elevator #2 should be back and running soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hunter Thames on Apr 9, 2024
Thank you Richard, We appreciate your feedback and hope to see you again soon.

8/10 Good

Cortez

Traveled with family
It was just okay
Stayed 1 night in Mar 2024
Response from Hunter Thames on Mar 22, 2024
Thank you Cortez, We appreciate your feedback and hope to see you again soon.

10/10 Excellent

PAOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a buffalo wild wings. Friendly staff. Rooms clean but need updates. Fast check in
Stayed 1 night in Mar 2024
Response from Hunter Thames on Mar 18, 2024
Thank you Paola, We appreciate your feedback and look forward to seeing you again soon.

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hunter Thames on Mar 15, 2024
Thank you Ann, We are sorry you did not enjoy your stay, is there anything in particular that we could have done better? We will continue to improve and hope that you give us another chance in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
The highway is busy and loud. Breakfast wasn’t great. But hotel is clean and comfy
Stayed 1 night in Mar 2024
Response from Hunter Thames on Mar 15, 2024
Thank you Melinda, We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and wild wings
Stayed 1 night in Feb 2024
Response from Hunter Thames on Feb 17, 2024
Thank you Debra, Your business and feedback is very important to us. We appreciate your sharing and hope to see you again soon.

10/10 Excellent

Jimmy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hunter Thames on Feb 17, 2024
Thank you Jimmy, We appreciate your feedback and hope that you come see us again soon. If there is anything that you need before then, please do not hesitate to ask.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay on our way to Chicago.
Stayed 1 night in Feb 2024
Response from Hunter Thames on Feb 17, 2024
Thank you Yvonne! We hope that you choose to trust us with another stay soon, thank you for your business.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Hunter Thames on Feb 7, 2024
Thank you Mathew! We very much appreciate your business and feedback. Hopefully we will get to see you again in the future. If there is anything you need before then, do not hesitate to ask.

6/10 Okay

kamberly

Liked: Cleanliness, staff & service
The room was a single king bed. There were no plug ins usable to charge the cell phone on either nightstand.
Stayed 1 night in Jan 2024
Response from Hunter Thames on Feb 6, 2024
Thank you Kamberly, We appreciate your feedback and will make sure that this gets resolved right away. Thank you for letting us know. If you are kind enough to stay with us in the future, please let us know about any maintenance issues as soon as they arise. We want to do everything in our power to make things right for you. Thank you again for your communication

10/10 Excellent

Rebecca, Enosburg Falls

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating. Definitely recommend
Stayed 1 night in Jan 2024
Response from Hunter Thames on Jan 29, 2024
Thank you Rebecca, we hope to have the chance to see you again soon.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Hunter Thames on Jan 15, 2024
Thank you David Your feedback is very appreciated and we hope to have the chance to see you again soon.

2/10 Terrible

Jimmy

Stayed 1 night in Jan 2024
Response from Hunter Thames on Jan 15, 2024
Jimmy, We are very sorry and concerned by this score and would like to discuss with you further what happened to make sure to remedy this in the future. We appreciate your communication

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location from the airport and the Flying J s
Great stay
Stayed 1 night in Jan 2024
Response from Hunter Thames on Jan 10, 2024
Thank you Manuel! We appreciate your business and feedback very much. Hopefully we will be able to take care of you again soon.

6/10 Okay

Verified traveler

Just not up to typical Marriott standards. TV failed, towels were minimal. It was adequate, just not what I expected.
Stayed 1 night in Jan 2024
Response from Hunter Thames on Jan 9, 2024
Thank you for taking the time to share your experience. This is certainly not what we normally provide and I apologize for failing to meet your expectations. We will be meeting with Maintenance and housekeeping to ensure this is mitigated in the future. Thank you again for your communication.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
Terrible
Terrible - pillows were dirty (stain blood)
Stayed 1 night in Dec 2023
Response from Hunter Thames on Jan 2, 2024
Anonymous, We are very concerned about this as it is not at all our normal standard. We appreciate your communication and hope to learn from this to improve in the future. We do hope that you give us another chance in the future.

4/10 Poor

Grady

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Find another hotel
I will not be staying at this hotel again. Bottom line the hotel needs a remodel, its in bad shape. In the room: wallpaper coming off the walls, light fixture in bathroom rusted (other rust spots), bad lighting in the room, pump soap not connected to wall - just sitting in the shower, room not fully furnished - ran out of TP and Kleenex, no soaps, lotion or other items in bathroom, walls seems very thin, you can hear everything in the halls and other rooms. Overall, just a cheap place to stay.
Stayed 1 night in Dec 2023
Response from Hunter Thames on Dec 28, 2023
Grady, We are very concerned about this experience and appreciate you bringing this to our attention. This is well below our standard and will be addressed immediately. In the future, please let us know right away when things are not going well for you so we can make them better in the moment. Our goal is your satisfaction.

10/10 Excellent

Ingrid

Stayed 1 night in Dec 2023
Response from Hunter Thames on Jan 2, 2024
Thank you Ingrid, We appreciate your feedback and hope to see you again soon.

4/10 Poor

Cindy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very wear out. Couldn’t sleep all night due to loud music coming from somewhere until 5am
Stayed 1 night in Dec 2023
Response from Hunter Thames on Dec 28, 2023
Thank you Cindy, We appreciate you taking the time to share your experience. We are very sorry to hear about the disturbance you had during your stay. We try very hard to make sure that everyone is respectful of others and we fell short in this situation. Hopefully we will get the chance to show you who we truly are in the future.

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Hunter Thames on Jan 15, 2024
Thank you Brittany, We truly appreciate your business and feedback. We hope to see you again soon.

8/10 Good

Katrina

Liked: Cleanliness, room comfort
They put us in a room on the 4th floor knowing the elevator was broken and would only go to the 3rd floor. I'm older, with bad knees, stairs are not easy for me. Otherwise, the room was nice.
Stayed 1 night in Dec 2023
Response from Hunter Thames on Dec 11, 2023
Dear Katrina, We deeply apologize for this inconvenience. I do understand that the elevator was fixed the same day, but it affecting your experience is very regrettable. We do hope that you give us another chance in the future so you can see the experience we normally provide.

10/10 Excellent

Leah

Stayed 2 nights in Dec 2023
Response from Hunter Thames on Dec 11, 2023
Dear Leah, Thank you for taking the time to share your experience with everyone. We hope that you choose to stay with us again soon, and if there is anything you need before then, do not hesitate to ask.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for taking the time to leave a review about our hotel, Beth. We're happy to hear that you enjoyed your stay and the hotel. We hope to see you whenever your travels bring you back through the area!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hunter Thames on Dec 8, 2023
Thank you Kathryn, We appreciate your feedback and business. Hopefully, we will get the opportunity to take care of you again soon. If there is anything you need before then, please do not hesitate to ask.

10/10 Excellent

Nesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hunter Thames on Dec 8, 2023
Thank you Nessa, We appreciate your business and feedback. Hopefully we will have the chance to take care of you again soon.

2/10 Terrible

Susan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We were surrounded by multiple rooms of loud adult partiers playing loud music, slamming doors,and talking loudly in hallways all night. At 4:30 AM the noise stopped.
Response from Hunter Thames on Nov 29, 2023
Susan, Thank you for bringing this to our attention, we certainly do not want this to happen in the future. The first time you hear noise, please contact the front desk so that we can help handle things. If you did this, then I apologize and we will be going over training regardless. I do hope that you choose to stay with us in the future and if I can do anything for you, please let me know.

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness, staff & service
Convenient, clean, and very nice staff. The room we had more than a few issues. A light didn't work, there was a short in the bathroom light, the toilet was running constantly and the shower leaked all over the floor no matter how hard you tried to keep it contained. Really just a sign of poor maintenance. At least it was clean and affordable.
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 29, 2023
Mike, Thank you for communicating this and for sharing your experience. You are correct that this is a maintenance issue and we will get these resolved immediately. Through communication I hope that we can earn your business in the future. If there is anything I can do for you, please let me know.

4/10 Poor

abbas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hunter Thames on Dec 18, 2023
Thank you for your communication Abbas. We truly appreciate your feedback and will use this information to better serve our guest in the future. We hope hat you choose to give us another chance in the future.

6/10 Okay

MARIA

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It’s ok for one stay
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 29, 2023
Maria, thank you for sharing your experience with us. We would love to hear any additional feedback on areas we can improve. Our goal is to make every stay an enjoyable one. Whether it is for 1 day or many, we hope to see you again.

10/10 Excellent

John M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hunter Thames on Dec 18, 2023
Thank you for taking the time to share your experience John. Your business and feedback are very much appreciated, we hope to see you again soon.

10/10 Excellent

John, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 21, 2023
Thank you John! We appreciate your business and feedback. We hope to see you again when you are in the area.

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
Wallpaper was peeling off bathroom wall, TV in the room did not work. Located near next to the airport, but no shuttle provided.
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 14, 2023
Micheal, Thank you for your feedback and communication. I am very sorry to hear about the wall paper and television, that is certainly below our standards and we will fix those right away. If you need a shuttle in the future we only ask 48 hours notice to try and accommodate the request. Thank you again for you communication.

2/10 Terrible

George

Traveled with group
They had no rooms available when we arrived.
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 14, 2023
George, Thank you for your communication, we are very concerned to hear about this situation. This will be investigated and resolved quickly to prevent this from happening in the future. We do hope to see you again in the future so that we can make this experience up to you.

8/10 Good

Sherri, Roaring Spring

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The main issue was asking for a late checkout after getting in very late, approved for 1:00 pm and placing the appropriate sign on the door-Housekeeping knocking over and over while I was on an important business call at 11:00 am. Communication lacking. Check in staff was friendly.
Stayed 1 night in Nov 2023
Response from Hunter Thames on Nov 9, 2023
Sherri, thank you for sharing your experience and for bringing this to our attention. We will get with housekeeping on procedures to make sure this does not occur in the future. Thank you again for your communication.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hunter Thames on Nov 9, 2023
Thank you Shelley, Sharing your experience with everyone is very much appreciated. We hope that you choose to stay with us again soon.

2/10 Terrible

Jonathan, Northlake

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our tv do not work and the room was disgusting
Stayed 1 night in Oct 2023
Response from Hunter.Thames on Oct 25, 2023
Thank you for your communication. We are very sorry for this experience and it certainly is not what we strive to provide. We hope that you give us another chance in the future and see what we truly stand for. If you should choose to do so, please let us know how we can help you.

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Hunter Thames on Nov 9, 2023
Thank you David! We appreciate your feedback and hope to see you again soon.

8/10 Good

Nancy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
AC panel broken on the room unit. dirty washrag in the shower. Soap dispensers broken off the wall and laying on the shower floor.
Stayed 1 night in Sep 2023
Response from Hunter Thames on Oct 2, 2023
Thank you Nancy! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Abdullah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hunter Thames on Sep 25, 2023
Thank you Abdullah! Your business is very important to us and we appreciate you sharing your experience. We hope to see you again soon.