Studio, Pool View | Balcony view
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Reviews of Ondamar Hotel

4 out of 5
Ondamar Hotel
Urbanização Areias de S. João, Lote 20, Albufeira

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 149 reviews" "
Rating 8 - Good. 65 out of 149 reviews" "
Rating 6 - Okay. 20 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Susan

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Ventura on Oct 3, 2023
Thank you for your visit and your assessment .We hope to be able to receive you again soon.Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Portugal 2023
We have stuck with Ondamar for out last few visits the rooms spacious, the location is between the strip and old town gorgeous beach short walk away (taxi back) lovely grounds
Stayed 7 nights in Sep 2023
Response from Ventura on Sep 15, 2023
Thank you for your visit and assessment.We hope to welcome you back soon.Best regards

4/10 Poor

Francis

Stayed 1 night in Sep 2023
Response from Ventura on Sep 8, 2023
Thank you for your visit and assessment.We hope to welcome you back in a near future.Best regards

10/10 Excellent

Miss

Stayed 1 night in Aug 2023
Response from Ventura on Sep 6, 2023
Thank you for your assessment and visit to Ondamar HotelHope to welcome you back soon.Best regards

8/10 Good

Louise

Stayed 3 nights in Jul 2023
Response from Ventura on Jul 26, 2023
Thank you for your visit and your evaluation.We hope to be able to receive you again soon.Best regards

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, room comfort
Great stay for 3 nights rooms were big and clean and good value for money compared to other options in the area. Only real complaint was that the bar staff beside the pool were quite slow!
Stayed 3 nights in Jun 2023
Response from Ventura on Jun 19, 2023
Thank you for your visit, evaluation and your comments.We hope to be able to receive you again soon.Best regards

2/10 Terrible

Jordan

Disliked: Cleanliness, room comfort
Do not go to this hotel
Do not stay in this hotel under any circumstances. We’d booked a room of 4 with 4 single beds around 6 months before our trip. We turned up and checked into the room and there were 2 singles and the other two “beds” were a leather sofa that didn’t even pull out as a bed and also a mattress on the floor. When I went down to reception to complain, I was told there was nothing they could do. I even opened hotels.com and found other rooms on there and requested they put two of us in there and they said they couldn’t. Completely un acceptable and ruined our holiday
Stayed 2 nights in Jun 2023
Response from Ventura on Jul 26, 2023
Thank you for your visit and comments.We regret that you were disappointed, we have forwarded your comment to the hotel management in order to improve our services.Best regards

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Ventura on Jun 19, 2023
Thank you for visit and evaluation.We hope to be able to receive you again soon.Best regards

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ventura on May 15, 2023
Thank you for your visit and your evaluation.We hope to be able to receive you again soon.Best regards

2/10 Terrible

ray

Traveled with family
Disliked: Property conditions & facilities
Firstly the beds are really uncomfortable and sleeping was tough enough but add stags parties into the mix having parties on their balconies until 7 am sleep became an added bonus. The complex overall needs some TLC as lots of minor things need fixing, door handles, lights switches and toilets to name but a few. The pool area is nice and clean the gardener does a great job of clearing loose leaves at 8 am every day with his exceptionally loud leaf blower but thats ok because he might wake up the stags party which finished an hour previous. The only dining option open at the time was the poolside bar all other indoor options were closed even though it is May, ordering a drink here became a challenge as they ran out of draft beer and when offered the option of a bottled beer this was taken however, this beer is usually served with lemon or lime inserted but regrettable neither fruit was available. The staff seem to be disinterested in the guests and rarely engage in a meaningful way when approached at the desk. Overall Ondamar although a nice building it needs some care and attention.
Stayed 4 nights in May 2023
Response from Cabrita on May 9, 2023
Dear Mr. Ray,I would like to start by thanking you for your comments about our hotel. All of the feedback that we receive about our hotels is important to us and will help us improve our service.I would particularly like to thank you for your comment about the need for updating/improvements in relation to the situations you mentioned. I am pleased to inform you that we will be looking carefully at this matter with a view to improving the quality of the services and facilities that we offer our guests. We will look into the matter and will take appropriate steps.Our aim is always to offer our guests the best possible service and ensure high levels of satisfaction. I hope that you will consider staying with us again in the future so that we can offer you an experience that exceeds your expectations. It will be our pleasure to welcome you back!Kind regards,Ivo CabritaOndamar Hotel

10/10 Excellent

Faye

Traveled with group
Liked: Cleanliness, room comfort
Great, comfortable stay
A group of us stayed for 3 nights and all of us were very happy with the hotel, the service we received and the excellent location. The beds and umbrellas around the pool area seem to be recently updated, the entire hotel was spotlessly clean, reception staff were friendly and helpful. The beds were very comfortable (We stayed in the pool studios). We did have some noise from other guests, and we could hear noise from other rooms, but it is to be expected due to the location, it is close to the strip. Whilst it is close to the Strip it is also far enough away that you can relax and feel remove from it. Would highly recommend to anyone looking to stay in Albufeira!
Stayed 3 nights in Apr 2023
Response from Ventura on May 3, 2023
Thank you for your visit and your comments..We hope to be able to receive you again soon.Best regards

8/10 Good

Margaret

Stayed 5 nights in Apr 2023
Response from Ventura on May 3, 2023
Thank you for your visit and assessment.We hope to be able to receive you again soon.Best regards

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
We came close to the end of October. The indoor pool heater was broken which made even that pool not very enjoyable. And the outside temperature has not been great for swimming outdoors. The 2 bedroom apartment was clean and spacious for a family of 5. The beds were very uncomfortable and the noise was very loud from restaurants and bar near hotel till 2am. Which made it hard to sleep. The staff were very friendly and welcoming. It’s in a nice location.
Stayed 1 night in Oct 2022
Response from Ventura on Nov 3, 2022
Thank you for your visit and your comments.We regret that you were disappointed, regarding the noise from neighbors bars and restaurant, we ask always guests to alert reception, so that we can call the police to stop the noise, unfortunately information did not reach reception.Works are scheduled in order to improve our services.We hope to be able to welcome you again soon.Best regards

8/10 Good

Niamh

Traveled with family
Liked: Cleanliness, room comfort
Fab hotel
Very clean and brilliant location
Stayed 4 nights in Oct 2022
Response from Ventura on Nov 3, 2022
Thank you for your visit and your comments.We hope to be able to receive you again soon.Best regards

8/10 Good

Billy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walking distance to most places. Good size pool with plenty of beds available. Restaurant closed unfortunately and pool snack bar is expensive.
Stayed 7 nights in Aug 2022
Response from Ventura on Sep 13, 2022
Thank you for your stay and evaluation.The Restaurant "A lota" and Mirage Bar are closed due to the contingency of lack of employees that is affecting the Algarve region and throughout Europe with a special focus on employees linked to the turism industry. Prices applied are in line with prices applied in 4-star hotels.We hope to be able to receive you again soon.Best regards

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022
Response from Ventura on Aug 24, 2022
Thank you for your evaluation.Hope to welcome you back soon.Best regards

10/10 Excellent

Iain

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Ventura on Aug 23, 2022
Thank you for your evaluation.We hope to be able to receive you again soon.Best regards

10/10 Excellent

Olwyn

Stayed 1 night in Aug 2022
Response from Ventura on Aug 23, 2022
Thank you for your evaluation.We hope to be able to receive you again soon.Best regards

8/10 Good

Marguerite

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Ventura on Aug 23, 2022
Thank you for your evaluation.We hope to be able to receive you again soon.Best regards

10/10 Excellent

Amy

Stayed 5 nights in Jul 2022
Response from Ventura on Aug 23, 2022
Thank you for your evaluation.We hope to be able to receive you again soon.Best regards

10/10 Excellent

Brianna

Stayed 3 nights in Jul 2022

2/10 Terrible

Amanda

Traveled with family and small children
We had a very negative experience at this hotel. All through the night people are out on their balconies drinking and being loud. People come back to the hotel late and are very loud in the hallways. We also had housekeeping come into our room twice with the do not disturb sign hanging. One time I was changing in the middle of the living room. No knock on the door. The other time we were gone and came in to the room being cleaned, which we didn’t want. We also had a broken hair dryer and were told they couldn’t replace it, it had to be repaired. We had to have a bedside lamp switched out three times because we kept getting broken ones. When we went for breakfast our final day, one person stayed behind to go later. When she went she was told that because the other people in the room went to breakfast already her food was already provided and she couldn’t have anything. Not even a cup of coffee! No one told us anything at breakfast. We said three people at the time! We asked to leave after the first night and be refunded so we could stay somewhere else. The manager refused. I would only recommend this place if you stay up late and are okay with noise. I would never recommend it otherwise.
Stayed 2 nights in Jun 2022
Response from Ventura on Jun 26, 2022
Thank you for your comments. We regret that you were disappointed, we have forwarded your comment to the hotel management in order to improve our services. We will bring together the heads of departments to investigate the different occurrences reported. We hope to have the change to provide you a better experience in our resort in a near future. Best regards

8/10 Good

Mathew

Traveled with group
Liked: Cleanliness, room comfort
Great hotel, good location, very clean!
Hotel was very good, staff in reception were polite. Rooms were very clean. My only comment would be that the security around the pool over the weekend stopping people playing with a light weight ball in the pool was a bit much! Overall we had a great stay and i would return.
Stayed 4 nights in Jun 2022
Response from Ventura on Jun 26, 2022
Thank you for your comments. We have forwarded your comment to the hotel management in order to improve our services. We hope to be able to receive you again soon. Best regards

8/10 Good

Kelly

Liked: Amenities, property conditions & facilities
Staff was extremely nice
Stayed 1 night in May 2022
Response from Ventura on May 24, 2022
Good morning dear guest, Thank you very much for your evaluation. Best regards

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Apr 2022

10/10 Excellent

Gary, Commerce

Liked: Cleanliness
Very clean and nice interior
Stayed 7 nights in Nov 2021
Response from Ventura on Nov 14, 2021
Thanks you for your comments. We hope to be able to receive you again soon. Best regards

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, room comfort
Hotel good, Staff friendly and rooms big. Not really modern but beds comfortable and clean. Very quite but off season during covid so to be expected and good value.
Stayed 3 nights in Oct 2021
Response from Ventura on Oct 11, 2021
Thanks you for your comments. We have forwarded your comment to the hotel management in order to improve our services. We hope to be able to receive you again soon. Best regards

10/10 Excellent

Ernesta

Traveled with family
Liked: Amenities, property conditions & facilities
Atendimento impecável, hotel super acolhedor, confortável, limpo. Muito bem localizado. Destaco maior atenção para a receção todos impecáveis, principalmente o sr. Carlos muito atencioso.
Stayed 5 nights in Sep 2021
Response from Ventura on Sep 12, 2021
Agradecemos o seu comentário. Esperamos poder voltar a recebe-los em breve. Os melhores cumprimentos

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 3 nights in Aug 2021
Response from Ventura on Aug 24, 2021
Thanks you for your evaluation. We hope to be able to receive you again soon. Best regards

6/10 Okay

Lee

Liked: Cleanliness, room comfort
Good Location
The hotel was fairly basic but clean and well maintained. Not many of the facilities were open but that may be to do with the current Covid situation. The normal hotel I stay at in this area wasn’t open due to Covid but prefer the one I normally use. This hotel has a good location and staff are helpful.
Stayed 2 nights in Aug 2020
Response from Délio Ventura on Sep 1, 2020
Thank you for your comments. Unfortunatly some facilities were closed due to the Covid19. We are looking forward to welcome you soon. Best regards

8/10 Good

Verified traveler

Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were good size, clean, well furnished and comfortable. The kitchen had everything cooker, microwave, fridge kettle and utensils. Bathroom clean and well maintained. Reception clean well staffed. Indoor pool and jacuzzi were nice. Gym area could be improved and some machines not working or old. Other machines new. Outdoor pool and decking area excellent clean welcoming with mini golf to the rear and a cafe area
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartment studio with a very comfy double bed. Apartment very clean and modern. Indoor pool was lovely and warm. Brilliant location. Will definitely stay in the Ondamar again.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and great hotel if you’re just using it as a base. No double beds which was a shame and the lighting was terrible in the bedroom very small too. The air con didn’t work very well you were either freezing or roasting. Staff were grand, didn’t break their backs to help us but weren’t awful either. Hotel was fine really
Stayed 8 nights in Nov 2019

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Keith

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff friendly and welcoming. Just perfect
Stayed 7 nights in Oct 2019

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice touch
Was here for family occasion 80th Birthday and a lovely touch by hotel ,champagne and cake in apartment on arrival. Rooms were comfortable and clean.
Stayed 5 nights in Oct 2019

6/10 Okay

Mike

Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 swimming pools and the mini golf ,the view from our balcony facing the pool
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were good and hotel was really clean - Only issue was the bar closing early most nights about 10pm
Stayed 7 nights in Jul 2019

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very very good. Lovely hotel and pool
Stayed 7 nights in Jun 2019

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & clean hotel
Friendly staff and lovely hotel. Decor is slightly dated but cleanliness was brilliant. Can hire a pool towel for €10 that can be handed back for a new 1 after every day if needing to. Get money back once towel is handed in at end of stay. Large pool area and grass area for sunbathing. Location is ideal between both old town & new town. 15 minute walk at most but only €5 in taxi, reception can call taxi to collect at hotel entrance. They offer a free shuttle bus at various times throughout the day to old town. We will definitely be returning to this hotel in future.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay with kids and very clean through out hotel
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was immaculate, friendly staff, spotless rooms, amazing indoor and outdoor pools plus jacuzzi. Overall a fantastic experience at a great price.
Stayed 3 nights in Mar 2019

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Short Break
Great value for money. Staff very helpful. Good Breakfast, would definitely go again
Stayed 3 nights in Nov 2018

6/10 Okay

Wilai

Liked: Cleanliness, staff & service, room comfort
We like the location. It is very convenient to shops and grocery. The is big and has everything we want. The service is excellent.
Stayed 2 nights in Oct 2018

10/10 Excellent

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
You have to pay a deposit to get the TV Remote. lol
Stayed 1 night in Oct 2018

8/10 Good

SINEAD

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Oct 2018