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Reviews of Holiday Inn Agra MG Road, an IHG Hotel

5 out of 5
Holiday Inn Agra MG Road, an IHG Hotel
16/2/8, Commercial Complex, Sanjay Place, M.G. Road, Agra, Uttar Pradesh

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 22 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 6 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Diamond Bar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was inviting. The buffets were pretty good, but the staff could be a bit more attentive/trained. Drinks for meals at the buffet often didn't arrive before the end of the meal. Water took a long time to get as well as coffee of any other drinks. Other than that, the coffee shop staff were always friendly and professional. The room had zero storage space for clothes except for a small closet to hand 3 or 4 items. No drawers at all, and very little space for luggage. The bathroom was modern, clean and had ample room for everything. I would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Mukta Khanna on Apr 1, 2024
Dear Guest, Greetings from Holiday Inn Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure.It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we acknowledge that we were unable to provide such an experience for which I sincerely apologize. Hoping that you'll give us another chance to win you over! Regards,Mukta KhannaGeneral Manager

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the team. Room was clean and comfortable. Overall a great stay. Food was good, not great. About what we expected.
Stayed 1 night in Feb 2024
Response from Mukta Khanna on Feb 22, 2024
Dear Guest, Greetings from Holiday Inn Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure.It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we acknowledge that we were unable to provide such an experience for which I sincerely apologize. Hoping that you'll give us another chance to win you over! Regards,Mukta KhannaGeneral Manager

10/10 Excellent

Trang, Garden Grove

Traveled with partner
Liked: Cleanliness, staff & service
Very quiet inside of room (room was on the 4th floor). Ideal for light sleepers -just make sure the bed-side clock alarm is off. Clean and orderly. Staff was very attentive and congenial
Stayed 1 night in Feb 2024
Response from Mukta Khanna on Feb 6, 2024
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

8/10 Good

SIRISH N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,clean and comfortable
Stayed 1 night in Jan 2024
Response from Mukta Khanna on Feb 3, 2024
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

10/10 Excellent

Manisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Stayed 1 night in Jan 2024
Response from Mukta Khanna on Jan 11, 2024
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

4/10 Poor

Sachin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and outdated property. Room was dirty and didn’t enjoy breakfast too.
Stayed 3 nights in Dec 2023
Response from Mukta Khanna on Dec 30, 2023
Dear Guest, Greetings from Holiday Inn Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure.It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we acknowledge that we were unable to provide such an experience for which I sincerely apologize. Hoping that you'll give us another chance to win you over! Regards,Mukta KhannaGeneral Manager

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Front Office, esp. Sonal & Restaurant, esp Katendra and Sumi, all three outstandingly welcoming and capable. An excellent mark of a hotel is to assist their guests who have special and sudden requirements. I became sick for about 36 hours and how Sonal immediately ensured I receive the proper medical attention was reassuring. Not to my earlier shopping requests for assistance! My second visit to this Holiday Inn IHG and won’t be my last. Thank you, Ignacio Duenas
Stayed 5 nights in Dec 2023
Response from Mukta Khanna on Dec 30, 2023
Dear Guest,Greetings from Holiday Inn, Agra!Thank you for choosing to stay at Holiday Inn Agra and posting your kind feedback!We are indeed very pleased with the way you described your experience at the hotel. We determine to ensure all our guests leave with happy memories. Your kind and generous comments are much appreciated and are a great source of motivation for our team.I have noted your appreciation for Sonal, Katendra and Sumi, the same has been communicated to them in the right forum. It is such positive comments from our valuable guests that encourage the team to strive and excel to create everlasting memories for our guests.The entire team at Holiday Inn Agra joins me in thanking you for your kind appreciation, do return soon and allow us to inspire you with similarly enriching experiences.Sincerely,Mukta KhannaGeneral Manager

6/10 Okay

Rudra

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Not a five star experience
Stayed 1 night in Nov 2023
Response from Mukta Khanna on Nov 30, 2023
Dear Guest, Greetings from Holiday Inn Agra!!Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback post departure.It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we acknowledge that we were unable to provide such an experience for which I sincerely apologize. Hoping that you'll give us another chance to win you over! Regards,Mukta KhannaGeneral Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base to explore from
Was a lovely evening and perfect for exploring agra Freindly staff Good hotel, get what you expect - clean and comfortable
Stayed 1 night in Nov 2023
Response from Mukta Khanna on Nov 21, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

10/10 Excellent

Jyoti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mukta Khanna on Oct 25, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

8/10 Good

Payal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good property, good food. Location is fine too. Pool is very small for the number of rooms.
Stayed 1 night in Aug 2023
Response from Mukta Khanna on Aug 18, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mukta Khanna on Jul 19, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for your excellent rating and we certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

4/10 Poor

Indranath

Stayed 1 night in Mar 2023

10/10 Excellent

Anurag

Stayed 2 nights in Mar 2023
Response from Mukta on Mar 16, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for choosing to stay with us at Holiday Inn, Agra. We certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

2/10 Terrible

Abdul Gafur

Stayed 1 night in Mar 2023

4/10 Poor

Tammie, Sioux Falls

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this hotel so my children could swim in the pool, but it was "closed for maintenance". The main restaurant was dirty. Our stay was singlehandedly salvaged by the excellent bartender.
Stayed 1 night in Feb 2023

10/10 Excellent

MRINAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night duty manager who checked us in was very quick. Thanks for a smooth check in.
Stayed 1 night in Feb 2023
Response from Mukta on Mar 16, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for choosing to stay with us at Holiday Inn, Agra. We certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Mukta on Mar 16, 2023
Dear Guest, Greetings from Holiday Inn, Agra! Thank you for choosing to stay with us at Holiday Inn, Agra. We certainly look forward to the pleasure of welcoming you back soon. Sincerely, Mukta Khanna General Manager

10/10 Excellent

ANSHUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Agra
We had good pleasant stay. I will advice to choose breakfast it was very sumptuous breakfast. We love our whole stay.
Stayed 1 night in Jan 2023
Response from Mukta Khanna on Jan 16, 2023
Dear ANSHUL,Greetings from Holiday Inn, Agra!Thank you for choosing to stay with us at Holiday Inn, Agra. We are truly thrilled to know that you had a pleasant stay. Your acknowledgment about the extensive breakfast spread and hospitality extended by the team delights us. Your wonderful review has been shared with the entire team and they are thrilled and motivated. We certainly look forward to the pleasure of welcoming you back soon in not too distant future.Sincerely,Mukta KhannaGeneral Manager

10/10 Excellent

Babita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Agra
What a great place! Definitely enjoyed the place and service! My family is from Agra and when we come to visit we usual stay with them. This time we wanted a smoother transistion in entering India from the US and have the amenties of home! I would recommend all my family to stay here when we come visit again.
Stayed 2 nights in Nov 2022
Response from Mukta Khanna on Dec 2, 2022
Dear Babita,Greetings From Holiday Inn Agra!Greetings from Holiday Inn Agra!At the outset we would like to thank you for your feedback. We are delighted to know that you had a great experience during your visit and we very proud to be your extended family in Agra :).We are overwhelmed with utmost humility to read about the great experience you have had during your visit, something that we strive to achieve for all our guests. Wonderful comments like yours, serve as motivation for our colleagues to strive to exceed the expectations for all our guests. We certainly look forward to welcoming you back soon. Sincerely,Mukta KhannaGeneral ManagerHoliday Inn Agra

6/10 Okay

Nitesh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall is okay, not that impressive.
Response from Mukta Khanna on Dec 2, 2022
Dear Nitesh,Greetings From Holiday Inn Agra!Thank you for choosing to stay with us. It concerns us immensely that you left our shores with not so positive impression. We would like to obtain more details to understand the areas of improvement. Hoping that you'll give us another chance to win you over! Sincerely,Mukta KhannaGeneral ManagerHoliday Inn Agra

10/10 Excellent

Parvinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Mukta Khanna on Dec 2, 2022
Dear Parvinder,Greetings From Holiday Inn Agra!Thank you for taking out time to us a score of 10/10. We certainly look forward to welcoming you in near future.Sincerely,Mukta KhannaGeneral ManagerHoliday Inn Agra

10/10 Excellent

abhishek

Stayed 1 night in Oct 2022

10/10 Excellent

Manmohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful. Surrounding area was a little rough.
Stayed 1 night in Aug 2022

2/10 Terrible

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was terrible, they could not identify the reservation
Stayed 1 night in Jul 2022
Response from Ria Oli on Jul 7, 2022
Dear Mr Suresh, Greetings from Holiday Inn Agra..!!! We are delighted to have been your chosen hotel during your recent visit to Holiday Inn Agra. Kindly accept our sincere apologies for the inconvenience caused with regards to the room check in & management. Kindly consider this as an aberration from our usual standards and look forward to welcome you soon again. We hope you choose to create more memories with us whenever your travels bring you back to Agra – The City of Love. Warm Regards, Ria Oli Asst MarCom Manager

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s really nice and the staff is helpful.
Stayed 1 night in Jun 2022
Response from Ria Oli on Jul 7, 2022
Dear Mr Samantha, Greetings from Holiday Inn Agra..!!! We are delighted to have been your chosen hotel during your recent visit to Holiday Inn Agra. It was truly a pleasure to serve you! It is such feedback given by you that keeps the team motivated and encourages them to continue to deliver exceptional guest experiences. We hope you choose to create more memories with us in future. Warm Regards, Ria Oli Asst MarCom Manager

8/10 Good

Vikash V

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Ria Oli on Jun 13, 2022
Dear Mr Vikash, Greetings from Holiday Inn Agra..!!! We are delighted to have been your chosen hotel during your recent visit to Holiday Inn Agra. It was truly a pleasure to serve you! Thank you for recognizing the hospitality extended by our team. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope you choose to create more memories with us whenever your travels bring you back to Agra – The City of Love. Warm Regards, Ria Oli Asst MarCom Manager

10/10 Excellent

Anurag

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Ria Oli on Jun 13, 2022
Dear Mr Anurag, Greetings from Holiday Inn Agra..!!! We are delighted to have been your chosen hotel during your recent visit to Holiday Inn Agra. It was truly a pleasure to serve you! Thank you for recognizing the hospitality extended by our team. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We hope you choose to create more memories with us whenever your travels bring you back to Agra – The City of Love. Warm Regards, Ria Oli Asst MarCom Manager

8/10 Good

Sindhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

DEVINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Agra in connection with my Dental Implants at a Clinic in close proximity of this Hotel where I stayed for 12 days beginning Jan 09,'22. I'm highly thankful & appreciative of the hotel staff especially from the Restaurant who so fondly made me special meals keeping in mind my Dental Conditions. Though by the last day i.e. 20th Jan, I was completely transformed after successful Implants whereafter I tested & tried my new teeth on everything from 'Daal Makhni' to Chicken & Mutton. Housekeeping staff was also attentive & particular about minute details of cleanliness.
Stayed 2 nights in Jan 2022
Response from Ria Oli on Jan 28, 2022
Dear Mr Devinder, Greetings from Holiday Inn Agra..!!! We are delighted to have been your chosen hotel during your recent visit to Holiday Inn Agra. It was truly a pleasure to serve you! Thank you for recognizing the hospitality extended by our team. It is such feedback given by you that keeps the team motivated and encourages them to continue to deliver exceptional guest experiences. We hope you choose to create more memories with us whenever your travels bring you back to Agra – The City of Love. Warm Regards, Ria Oli Asst MarCom Manager

10/10 Excellent

nitin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

MohanLal

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
No window in the room made the room so much suffocating.
Stayed 1 night in Oct 2021
Response from Ria Oli on Dec 1, 2021
Dear Mr Lal, Greetings from Holiday Inn Agra..!!! Thank you so much for your feedback on your stay. Kindly accept our sincere apologies for not been able to meet up to your justified expectation with regards to our rooms. We completely understand the issue and have taken this up with the concerned departments. We are sure you would see a marked change on your next visit to Holiday Inn Agra. Thank you once again for your feedback and we look forward to welcome you back. Warm Regards, Ria Oli Asst MarCom Manager

10/10 Excellent

V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ria Oli on Dec 1, 2021
Dear Valued Guest, Greetings from Holiday Inn Agra..!!! Thank you for sharing a perfect rating. it was truly a pleasure to serve you! We look forward to welcoming you back soon. Warm Regards, Ria Oli Asst MarCom Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and clean and food is costly and but taste is good
Stayed 1 night in Jan 2021
Response from Gaurav Sharma on Feb 5, 2021
Dear Guest, Greetings from Holiday Inn Agra !!! The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us and posting your kind feedback.. I am truly delighted to have read your appreciative comments about the Hotel Cleanliness, and food quality. It is our constant endeavor to make each of our guests feel at home and not just “looked after”. I am delighted that our team went out of the way to craft a memorable experience for you. Self will again like to thank you for drawing our attention toward your feedback. which allows us to serve you and other customers better. I look forward to having the pleasure of welcoming you back again. Please feel free to reach me out if I can be of any assistance. Warm Regards Gaurav Sharma Room Division Manager

10/10 Excellent

RshbRai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent infra and nice hospitality. Rooms are good with king sized beds.
Stayed 1 night in Mar 2020

10/10 Excellent

RINKU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Best Marriage Occasion Hotel
The Hotel should be termed as Excellent as Marriage hall and Marriage Hotel. We have stayed with your Holiday Express Inn Yeshwantpur and it was excellent. Seeing that hotel, we preferred to stay with Holiday Inn at Agra but it was not at all to expectation. Services were slow, Daily marriage occasions which cause disturbances to Guest. Main Entrance were at times full due to marriage party. On 27th night, at 3.10AM, the door bell rang and when on opening, the house keeping staff with bed sheet was standing and were asking, whether have we requested for the same. This is the condition. Only CAFE G was really good and excellent staff as well as Excellent food. We are members of Raddison Blu Hotel and we generally stay with hotels like Hyaat, Courtyard, Leela every hotel has separate entrance and Premises for taking care of Marriage Party, Marriages and other parties.
Stayed 5 nights in Feb 2020
Response from Hotel Management on Mar 3, 2020
Dear Guest, Greetings from Holiday Inn, Agra MG Road !!Thank you for taking the time to share your experience!! We are pleased to know that you were impressed with our staff services and food at Cafe G. It is with regret that we note your disappointment with numerous aspects of our service. At IHG, we always try to cater to our guest’s individual needs, to ensure that the quality of service and products are delivered as expected from us. we are deeply concerned to know the shortcomings highlighted by you and please accept our sincere apologies as we understand how frustrating it can be when expectations are not met. We have studied your feedback in detail and have discussed the same with our concerned teams to ensure that corrective measures are taken immediately and effectively. we assure you that greater care will be exercised in the future to ensure that your stays with us are enjoyable. Regards, Holiday Inn Agra MG Road.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hotel Management on Feb 18, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us. We are truly delighted to know that you were impressed with the location, staff, services you received during your stay and hospitality extended exceeded your expectations.We at Holiday Inn Agra, take great pride in our service and happy guests are the greatest source of motivation for all of us here.We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been charged extra fees from expedia which I have not approved. Can you please email me
Stayed 1 night in Jan 2020
Response from Hotel Management on Feb 12, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra extends you their gratitude for choosing to stay with us. We are deeply concerned to know the inconvenience faced by you. we request you to share your personal and stay details at Holiday Inn Agra MG Road, in our inbox so that we can take up the issue with Expedia team. Regards,Holiday Inn, Agra MG Road

10/10 Excellent

shailesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located
amazing hotel, right in the centre
Stayed 1 night in Jan 2020
Response from Hotel Management on Feb 3, 2020
Dear Mr. Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us. We are truly delighted to know that you were impressed with the location, staff, services you received during your stay and hospitality extended exceeded your expectations.We at Holiday Inn Agra, take great pride in our service and happy guests are the greatest source of motivation for all of us here.We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The hotel staff is very courteous and took extra effort to help us celebrate our son's birthday.
Stayed 2 nights in Jan 2020
Response from Hotel Management on Jan 27, 2020
Dear Guest ,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us. We are truly delighted to know that you were impressed with the staff, services you received during your stay and hospitality extended exceeded your expectations. The entire team wishes your son belated happy birthday to your. We at Holiday Inn Agra, take great pride in our service and happy guests are the greatest source of motivation for all of us here.We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

8/10 Good

Sajal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 27, 2020
Dear Guest ,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us. We are truly delighted to know that you were impressed with the staff, services you received during your stay and hospitality extended exceeded your expectations.We at Holiday Inn Agra, take great pride in our service and happy guests are the greatest source of motivation for all of us here.We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

10/10 Excellent

Abhishek

Liked: Staff & service, property conditions & facilities, room comfort
good and comfortable
good and comfortable hariparvat crossing on walkable distance
Stayed 3 nights in Jan 2020
Response from Hotel Management on Jan 25, 2020
Dear Guest, Greetings from Holiday Inn Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for for choosing to stay with us and sharing your review. We take great pride when we learn of our guests leaving on such positive notes!!Holiday Inn Agra has reopened its doors after being closed for 4 years undergoing a full renovation. It gives me immense pleasure to know that my team was able to exceed your expectations and were able to create memories for a lifetime for you. We greatly value your patronage and hope to welcome you back yet again for many more amazing stays with us.Regards, Holiday Inn Agra MG Road.

6/10 Okay

Ada

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We loved that we were able to checkin early but after that the service went downhill. They couldn’t make change, they couldn’t provide great advice on transportation and seemed to laugh amongst themselves at our expense when we asked questions, they said due to technically issues they couldn’t give us two keys and the safe in the room was locked and we had to request them to come to the room two times to fix it, the first they never showed and the second took forever. It was very bad customer service. Also some of the staff stared at us like we were like animals in a zoo - it was very uncomfortable. We’d previously stayed at the Holiday Inn Jaipur Center City and the experience was so amazing we chose to stay at another holiday inn in India. This one was very disappointing.
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 25, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra extends you their gratitude for choosing to stay with us. Holiday Inn, Agra has reopened its doors after being closed for 4 years undergoing a full renovation. We are deeply concerned to know the shortcomings highlighted. Rest assured the concerns shared will be taken up with utmost seriousness so that a greater care is exercised in future. We assure of a better and memorable experience in future. We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LARGE ROOM WITH CLEANLINESS AND EVERY REQUIRED THINGS PRESENT IN ROOM WHICH A TOURIST REQUIRED
Stayed 2 nights in Jan 2020
Response from Hotel Management on Jan 23, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !! Thank you for taking the time to share your experience at Holiday Inn, Agra MG Road. It is a pleasure to have such a pleasant review. We are truly delighted to know that you were impressed with our rooms. It has always been our endeavor to anticipate guest needs and create personalized experiences for our guests.Thank you for staying with us. We hope to welcome you back for many more memorable experiences with us.Regards,Holiday Inn, Agra MG Road

10/10 Excellent

shailesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very good and comfortable hotel/ centre of the city
Stayed 2 nights in Jan 2020
Response from Hotel Management on Jan 23, 2020
Dear Guest ,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for choosing to stay with us. I am truly delighted to know that you were impressed with the location, staff, services you received during your stay and hospitality extended exceeded your expectations.We at Holiday Inn Agra, take great pride in our service and happy guests are the greatest source of motivation for all of us here.We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

8/10 Good

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and recommend anyone for a peaceful 5 star experience
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 21, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra extends you their gratitude for choosing to stay with us. We are truly delighted to know that you were impressed with the service extended by our staff members. We are deeply concerned to know the shortcomings highlighted. We assure of a better and memorable experience in future. We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very couteous and helpful. Amenitieswise the Batroom is in sorry state with chipped slab,bathshower drain seemed choked .
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 7, 2020
Dear Guest,Greetings from Holiday Inn, Agra MG Road !!!The entire team at Holiday Inn, Agra extends you their gratitude for choosing to stay with us. Holiday Inn, Agra has reopened its doors after being closed for 4 years undergoing a full renovation. We are truly delighted to know that you were impressed with the service extended by our staff members. We are deeply concerned to know the shortcomings highlighted. We assure of a better and memorable experience in future. We greatly value your patronage and look forward to the pleasure of welcoming you back. Regards,Holiday Inn, Agra MG Road

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Short STay
Very clean and comfortable hotel. The breakfast was really good. Excellent price, couldn;t have asked for more.
Stayed 1 night in Dec 2019
Response from Hotel Management on Jan 2, 2020
Dear Guest, Greetings from Holiday Inn Agra MG Road !!!The entire team at Holiday Inn, Agra joins me to thank you for for choosing to stay with us and sharing your review. We take great pride when we learn of our guests leaving on such positive notes!!Holiday Inn Agra has reopened its doors after being closed for 4 years undergoing a full renovation. It gives me immense pleasure to know that my team was able to exceed your expectations and were able to create memories for a lifetime for you. We greatly value your patronage and hope to welcome you back yet again for many more amazing stays with us.Regards, Holiday Inn Agra MG Road.

8/10 Good

Gurinder

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management on Dec 30, 2019
Dear Gurinder, Greetings from Holiday Inn, Agra MG Road !!! The entire team at Holiday Inn Agra joins me to thank you for choosing to stay with us and posting your kind rating. Thank you for appreciating for hotel staff, services and hospitality extended. Your wonderful rating has been shared with the staff members who are thrilled to know that their efforts have been recognized. Thank you for staying at Holiday Inn Agra. We look forward to the opportunity of welcoming you back soon. Regards, Holiday Inn Agra MG Road