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Reviews of Prestige Suites

3 out of 5
Prestige Suites
Lokko Road off the Oxford street, Osu opposite Christinansborg, Accra

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kofi, Accra

Stayed 2 nights in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. I was worried about the a/c but I ended up needing to wear pajamas to be not cold. 😀 lots of restaurants in the area and safe to walk. Short taxi ride to the beach. I’d stay there again if I go back to Accra!!👍👍
Stayed 5 nights in Jan 2024
Response from Joe on Mar 24, 2024
Thank you very much for your awesome review

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joe on Jan 14, 2024
Dear Margaret,Thank you for your awesome review I will escalate to all the workers.We were very happy to have for the long stay in our Hotel.Thank you and see you anytime you plan to visit Ghana.

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Joe on Jan 14, 2024
Thank you very much, we appreciate that fact you were happy during your stay with us.Thank you.

10/10 Excellent

Margaret, Vodyane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Joe on Jan 14, 2024
Your review is well appreciated.Thank you.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and friendly staff, clean comfortable room with AC.
Response from Joe on Dec 5, 2022
Thank you very much Mr Ahmed for such a awesome review and we look forward to see you again anytime you plan to visit Ghana.Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Customer Service
Fautina and Albert were amazing! Such friendly faces greeting all guests day and night. I truly appreciate that they responded to any concerns and were very attentive.
Stayed 7 nights in Dec 2019
Response from Joe on Feb 18, 2020
Thanx for the excellent review on Expedia. I am happy you like the location as well as the customer service from the staff and really enjoyed the breakfast. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra. Thank you.

8/10 Good

Nnursesophia, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Oxford Street, the major shopping and entertainment area in Osu.
Stayed 3 nights in Dec 2019
Response from JOE on Jan 15, 2020
Thanx for the excellent review on Expedia. I am happy you like the location as well as the customer service from the staff and really enjoyed the breakfast. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra. Thank you.

8/10 Good

KAY, TORONTO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overalll the property was clean, the staff was friendly and ready to help when i had questions.
Stayed 8 nights in Dec 2019
Response from Joe on Dec 24, 2019
Thanx for the excellent review on Expedia. I am happy you like the location as well as the customer service from the staff and really enjoyed the breakfast. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra. Thank you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by the staff was second to none. The room was comfortable.
Stayed 23 nights in Nov 2019
Response from Joe on Dec 24, 2019
Thanx for the excellent review on Expedia. I am happy you like the location as well as the customer service from the staff and really enjoyed the breakfast. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra. Thank you.

2/10 Terrible

Michelle

Disliked: Property conditions & facilities, room comfort
Deborah the receptionist is an absolute asset to this hotel. Apart from her the hotel is disorganised and unprofessional. This hotel is not cheap to stay at yet the water cut out three times within a 2 weeks day resulting in after having bucket washers. The breakfasts are mediocre at best and when you make requests even get back to you as to whether or not your request as possible. The internet is not the best and there electricity cut-out without warning as does their water supply. On the day we checked out we couldn't have have a shower until 12 p.m. as there was no water to do so. If we hadn't have paid to extend the room for the day how could we have left the room without washing in a hot country before 12pm. Each time we went without water there was no proper apology or explanation. We had to move three times in three days; the first room the air conditioning started leaking, the second room the mattress kept on dipping and they would just flip it over like that was a remedy. The third room was much more acceptable but there was a bath for me that we were not allowed to go out on because it was unsafe and the windows didn't lock. What is this hotel is ok if you just want somewhere to stay for a night or two but for a 2 weeks day you're only be disappointed.
Stayed 14 nights in Nov 2019
Response from Joe on Dec 19, 2019
Thanx for the correction review on Expedia. We are very sorry for the inconvenience caused and was because of our basted pipe. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra to give you our priority of service. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average hotel
Good for 1-2 nights only. I wouldn’t stay more than that. The staff was very pleasant and helpful. The room was clean, with a good bathroom and a/c unit. Close to Oxford street in Osu, with all bars and restaurants near. However, Even though It’s off oxford, the street can sill be as noisy as Oxford. So bring ear plugs if you are a light sleeper or want to take naps during the day. I did not eat at the location because I only spent one night thus no comment on The free breakfast.
Stayed 1 night in Dec 2019
Response from Joe on Dec 12, 2019
Thanx for the excellent review on expedia. I am happy you like the location as well as the customer service from the staff and really enjoyed the breakfast. I will pass your compliments on to our staff. We look forward to seeing you the next time you are in Accra. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I liked the breakfasts. I also iked the professional courteous staff. I didn't like how the water temperatures changed when showering.
Stayed 4 nights in Nov 2019
Response from Joe on Nov 25, 2019
Thank you for your awesome review. Hope to see you again.

4/10 Poor

Mark, Accra

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The location is not ideal. Too noisy!! Property need upgrade. Restaurant food is too expensicve.
Stayed 7 nights in Oct 2019
Response from Joe on Oct 28, 2019
Dear Ampah, Thank you for your review, we will look into all that you have mentioned. Thank you

10/10 Excellent

Tadesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is comfortable and location is close to many attraction areas, easy to catch taxi. Rooms was clean and nice view to city. Friendly customer services and lovely talking to mostly of the people working there. Service was great. The room includes microwave, refrigerator but would have nice to have kettle.
Stayed 3 nights in Jul 2019
Response from Joe on Jul 11, 2019
Dear Tadesse, Thank you so much for a wonderful review and we are so happy you enjoyed your stay. We are also pleased with your suggestion of the kettle we will work on it. Hope to see you again. Thank you.

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, room comfort
Nice and quiet hotel
Nice quiet area close to Oxford Street, which is full of dining choices and local pubs.
Stayed 6 nights in Jun 2019
Response from JOE on Jul 1, 2019
Dear Ashraf, Thank you for this wonderful review and I hope to see you again. Regards.

10/10 Excellent

Olatunji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing as always...
Stayed 2 nights in May 2019
Response from Joe on May 28, 2019
Dear Mr. Olajunji Prestige Suites would like to thank you for search awesome review. Thank you for staying with us, looking forward to see you again at your home away from home. Regards. JOE.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water completely left, there wasn't a drop in any room, so they couldn't even move me.The staff only responded with buckets of water for bathing and flushing the toilet. It was more than a day situation, and I had to leave.. Days later I met a couple who was staying there and they said they had no water in the hotel at the time I saw them. It seems it's a reoccurring problem. I left because of this and I have yet to get management to agree to refund me for the nights I didn't stay there due to this issue. The hotel presents well but this inconvenience is unacceptable and I cannot recommend it.
Stayed 7 nights in Mar 2019
Response from JOE on Apr 29, 2019
Dear, Thank you for your review .Please we had underground pipe basted so our water run out and it happens everywhere but this was only the first time that cause the problem but we have fully worked on it by professional plumbers, therefore there is no issue again. We are very sorry for the inconvenience. Thank you and hope to see you again. Regards. JOE.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic option for Accra.
Wonderful option for Accra. Great location in Osu, close to restaurants, shops and the beach. The staff are great and the hotel is wonderful. Would definitely stay again.
Stayed 2 nights in Jan 2019
Response from Joe on Mar 7, 2019
Thank you so much and hope to see again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful option in Accra.
Wonderful gem of a hotel in accra. Centrally located in Osu and a few minutes walk from the shops and restaurants of Oxford Street. Great WiFi, lovely clean rooms, hot water and great staff. All for a brilliant price. What’s not to love!
Stayed 1 night in Jan 2019
Response from JOE on Mar 11, 2019
Thank you for the review and hope to see you again. Thanks.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem of a place in Accra
Great budget option for Accra. Centrally located in Osu which has plenty of shops, supermarkets and some of the best restaurants in town. The staff are lovely and couldn’t do enough for you. The room is spacious with a decent sized bed and ample hot water. WiFi is great also. Couldn’t fault it and would definitely stay again.
Stayed 3 nights in Jan 2019
Response from JOE on Mar 7, 2019
We are so grateful to have you at our hotel see you . Thank you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 2 nights in Sep 2018
Response from JOE on Oct 5, 2018
Dear Mr Daniel, Prestige Suites Hotel would like to thank you for this amazing review, we are so proud to have you and wish to see you again. Thank you. JOE.

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Waste of Money.
This hotel has good Wifi, that’s about it. Some will say it’s location near Oxford St is good but it’s on a very loud side street that’s away from the restaurants and bars you’d want to frequent. I was awakened at night by honking, screaming and roosters. The room was dirty, missing items like toilet paper and generally unpleasant. Breakfast was hot dogs and a piece of bread. There are also no safes in the room and the hotel posts all these warnings that your things will be stolen if not handed over to the front desk. I left after 1 night and I’m a frequent Africa traveler that’s slept in barns, tents and hostels- all better than this place.
Stayed 3 nights in Dec 2017
Well Noted Sir, we have worked on them. Thank you.

10/10 Excellent

Khisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of Osu
My stay at Prestige was awesome. The staff catered to my needs & made me feel safe as I was traveling alone. I arrived as a stranger and by the time I left, I felt like a family member. I highly recommend Prestige.
Stayed 7 nights in Aug 2017
Response from JOE on May 21, 2018
Dear Prestige Suites would like to say thank you for your stayed and your awesome recommendation. We have also improve more so would like to see you again. Regards.

8/10 Good

Luis Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, staff very friendly and prestative. I felt like at home.
Stayed 4 nights in Jul 2017
Thanks Mr. Gustavo, we appreciate your friendliness and support.

10/10 Excellent

jacelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and updated rooms
The hotel room was spacious and included a bathroom with updated fixtures. The free breakfast was great and far surpassed most free hotel breakfasts. And most importantly the staff went above and beyond to make sure that we enjoyed our stay. Upon arrival we were told that the free shuttle was only offered for airport pick up and not drop off. But, since we arrived to the hotel by bus we didn't use the shuttle and asked if we could get a ride to the airport instead. To our delight, they obliged and because the driver was off-duty at the time we needed to leave, the manager drove us there himself. All in all, we enjoyed our stay and will book again if ever in the area.
Response from JOE on Oct 5, 2018
Dear Jacelyn, Prestige Suites Hotel would like to thank you for this wonderful review. Hope to see you again Thank you. JOE.

6/10 Okay

Jide, Nigeria

Liked: Cleanliness, staff & service, room comfort
Good Local Hotel, in authentic Ghana
Good value hotel via Expedia, very good kitchen service, helpful staff, hotel needs some building services expertise to get the hot water sorted. Also external work was not full completed as of 26/8/16. But it is a decent small hotel and I have no hesitation to recommend it, if you are working to a budget
Response from JOE on Nov 27, 2018
Dear Anonnymous, Thank you for this wonderful review, all points are well noted .We are now done for the renovation .Wish to see you again. Thank you. Joe.

6/10 Okay

Oluniyi

Response from Joe on Jul 1, 2020
Dear I would like to thank you for this amazing review, we are so proud to have you and wish to see you again. Thank you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Joe on Oct 31, 2019
Thank you for your awesome review and I hope to welcome you again. Thank you.

6/10 Okay

Mona

Ved ankomst hadde ikke hotellet registrert at vi var 3 voksne på ett rom, og hadde tildelt oss et "standard enkeltrom" som de selv kalte det for. Fikk ekstrasenge som ikke funka og endte opp på en madrass på gulvet. Neste dag bytta en stamgjest rom med oss slik at vi fikk litt mer plass. Hotellet ligger akkurat innafor "belasta området" så ingen gåtur på kvelden. Kun taxi. En i reisefølget levert passet inn i hotellets safe, og det tok oss 12 timer før vi fikk det utlevert(fra vi ba om det) heldigvis hadde vi fly sent, om ikke hadde vi hatt et problem. Kun 1 person som kunne med safen....
Stayed 3 nights in Jul 2017
Response from JOE on Oct 5, 2018
Dear Mona. Thank you for staying with us at Prestige Suites Hotel Accra. We are very sorry for the inconvenience caused during your stay , we have worked on our mistakes respectfully . We would be glad to have you at our hotel again. Thank you. JOE.

6/10 Okay

Aasa

Disliked: Cleanliness
Response from Joe on Jul 1, 2020
Dear Sir, Prestige Suites Hotel would like to thank you for this amazing review, we are so proud to have you and wish to see you again. Thank you