Family Apartment, 3 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop
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Reviews of Chateau Towers Hotel Apartment

3.5 out of 5
Chateau Towers Hotel Apartment
Salem Road, 3rd Lane, Accra

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Demetrius

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay. Highly recommend.
Stayed 1 night in Jan 2024
Response from Winnard on Jan 25, 2024
Thank you

8/10 Good

Kwame

Liked: Cleanliness, room comfort
Christmas holiday. Relaxing day. Cool place
Stay at Château Towers was spacious,, relaxing, and a good bang for the buck. I rented the one bedroom / 1.5 bath apartment it had everything you needed including washer, full kitchen, and king bedroom. Clean. Great pool. Only ask that property should fix the air-conditioning at the gym because inadequate ac there makes a great gym almost unusable. Also, enough dishes for 4 instead of 2 people would be good. Other than that, perfect stay and would recommend.
Stayed 7 nights in Dec 2023
Response from Winnard on Jan 25, 2024
Recommendations well received

6/10 Okay

Oakie, Winter Garden

Liked: Cleanliness
Hotel room had a sewage smell coming from sink my first few days of my stay. I had to go out buy bleach to pour down drain to help mask the ordor. Some kitchen appliances were inoperable, such as the oven. Customer service was a little slow had to follow up with staff to get things done. Lastly, room safe stop working and staff had to cut the back of the safe open to get my passport out, nearly damaging it the process. Overall, decent place if you are on a budget, but will probably not stay here again.
Stayed 6 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Philip

Liked: Staff & service
Disliked: Property conditions & facilities
Not as expected
Location was great with many restaurants around especially Breakfast till Breakfast (look for it as it doesnt show up on google). Large space in all rooms. Weinard at reception was great and always willing to help and find solutions to our problems....which were a lot considering the price paid and the high reviews the apartments got. 1) no mirror in any room except for small mirrors in bathrooms (real problem) 2) room may not be as depicted in photos on the internet (lack of furniture in our apartment like desk, chair, and lampshades in room) 3) No floor rug going into the apartment which made floor muddy from rain outside. The building was not very well kept. Dirty lift and cupboards. I may consider staying again in the future. Just simple details that were overlooked.
Stayed 4 nights in May 2019
Response from IvoneSong on May 10, 2019
Dear Philip Thanks for your comments. We will work hard to improve on the detail you mentioned. And we expect your next visit. best regards Ivone Song

10/10 Excellent

Cynthia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great very close to shops and bars in Osu. Staff very courteous and helpful. Winnard and Maud didn’t disappoint, very willing to help whatever time you contact them. The cleaning ladies worked efficiently to keep the apartment in good condition. I will recommend to friends and family anytime. I will plan my next visit with my family.
Stayed 7 nights in Oct 2018
Response from Ivonesong on Oct 31, 2018
Dear Cynthia It is really a great pleasure receiving such kind comments from you about us. We look forward to seeing you in the near future. Thank you and best regards. Ivone

10/10 Excellent

Joyce, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"From home to home"
This place is absolutely superb, excellent location, the road the apartment is on is not too busy...just right. The apartment is a stone throw from the famous Oxford street in Accra. Right in the heart of the Capital. You are spoilt for choice in eatery places, supermarkets, gift shops, transportation, clubs, bars, local markets, boutiques, hair salons, beauty parlours to name but a fewer.. The apartment is so comfortable, clean and spacious.. in fact just how I like it. You have so much privacy, I felt like I was in my own apartment. The place is safe and secured. Security is excellent...very tight. All the staff are so nice, very accommodating and always ready to help. Wonderful experience. Highly recommended.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Spent valentines and 6 nights at this facility with my wife and it was awesome . Nice and clean rooms, welcoming staff and security was top notch . Definitely staying there on my next visit to Ghana
Stayed 6 nights in Feb 2018

6/10 Okay

Adebayo , lagos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom towels and other accessories terrible.
The towels in the bathroom were red and blue in color . Not decent for a hotel. The window blinds of the bedrooms too light and makes room hot and difficult to rest in the afternoon. Not satisfied with the facilities.
Stayed 2 nights in Jan 2018
Response from chateau towers on Jan 31, 2018
Dear Adebayo Thanks for your comments, we will working on the things you mentioned. your information is important to us as it could help us to improve and give better experience to the customers.

10/10 Excellent

jimmy, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was great, clean and the staff was great.
Stayed 6 nights in Nov 2017
Response from Ivonesong on Dec 8, 2017
Dear Jimmy, Thank you very much for your comments. and look forward to your next visit.

10/10 Excellent

Tommy, Calgary AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place centrally placed in Osu.
Once again a very pleasant stay at Chateau Towers. Everything was ready for me when I arrived. This time they had taken the time to install a WiFi unit inside my unit to ensure that I had good coverage, so my feedback from my last visit was reacted upon. Excellent service. I was also informed this time that the pool had opened and that I of course had access to the pool. If you are missing anything during your stay all you have to do is contact the staff and they bring it to you within minutes.
Stayed 15 nights in May 2017
Response from Chateau Towers Hotel Apartment on Jun 20, 2017
Dear Tommy We really appreciate your comments and happy to hear that you were satisfied. Sorry for the gym issue, we will look at to see whether we could find any solution for that.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Top value for your $'s
The hotel is close to Osu center but far enough away to avoid the noise. I was amazed with the size of the apartment, big living room with seating and dinner table. Everything was brand new so there were a few things "missing" in the kitchen but you just send the staff a note on WhatsApp or call the Manager on Duty and they bring it within minutes. Amazing friendly and fast service. What was missing: knifes, wine glasses and regular glasses. Nothing that was not corrected within minutes.
Big spacious living / dining room
Big master with a great view of Accra
Nice washroom with pelanty of hot water
Nice kitchen with everything you need for cooking