This was a mistake! It's our 9th hotel in Denmark through our road trip. This is the first time that we weren't welcomed. I expected, Hello, welcome to KOMPAS, how may I help you? Didn't get that. I expect, do you have car? Do you need parking? Help with the luggage... Nothing like that. I'm Golden VIP, didn't receive a welcoming beverage, didn't even mentioned. I only got an upgrade because I had requested, if not I'm sure they would ignore it! At the breakfast the tall gentleman walked by me twice and didn't wished me good morning! There's no hospitality in this hotel. It's not a VIP hotel. Extremely disappointing, should kept staying at Comwell, they are amazing. The room didn't match the photos, I expected wood flooring or tan carpet, had a dark blue carpet, the sink was clogged so you brush your teeth and the next person had to wait for 10 minutes to brush it. Super disappointing. I do not recommend.