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ベスト ウエスタン ウィリアムズ レイク ホテルの口コミ

2.5 out of 5
ベスト ウエスタン ウィリアムズ レイク ホテル
1850 Broadway Avenue S, Williams Lake, BC

口コミ

8.4

とても良い

評価 10 - 608 件の口コミ中 267 件が非常に良い" "
評価 8 - 608 件の口コミ中 231 件が良い" "
評価 6 - 608 件の口コミ中 67 件が普通" "
評価 4 - 608 件の口コミ中 23 件が不満" "
評価 2 - 608 件の口コミ中 20 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Irene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay was enjoyable and the staff were very good, but they could have used another person on reception.
2024 年 5 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 5 月 10 日)
We will share your review with Management and we hope that you will consider staying with us again, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Did not disappoint.
2024 年 5 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

8/10 (良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your review

6/10 (普通)

kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Nice quality facility. Basic everything but clean and comfortable. Beds were comfy. Selected this location based on it having pool and hot tub. Pool was closed/out of order and the hot tub had a crazy amount of suds/foam being generated so didnt go in. Front desk was great. Waffels at continental breaky were decent.
2024 年 4 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your review and will share your feedback our Maintenance Team for follow-up. We hope that you will consider staying with us again, here at the Best Western Williams Lake Hotel

4/10 (不満)

Rochelle

カップルで旅行
気になった点 : 施設のコンディションと設備
Pool was closed. Mold in bathroom tub. Smokey smell in room. Smelled really bad in the elevator. Main lobby was beautiful and clean but the hotel room was not. Had a Smokey smell and felt like the 80s. Turned on the heater and it instantly smelt like something burning. Was one of the most expensive hotels in the area but we were happy to pay more bc the photos made the rooms look nice. Next time we will stay elsewhere.
2024 年 4 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 27 日)
We sincerely apologize for your experience at our property. Your comments will be shared with our Management Team for immediate follow-up with Housekeeping/Maintenance Teams. We hope that you will consider staying at the Best Western Williams Lake Hotel and allowing us to show you a superior stay...

10/10 (非常に良い)

Don

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

wendie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
liked high ceilings and back door exit-room size was great and the bar area.
2024 年 3 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your review and we thank you for your business and look forward to your next stay with us, here at the Best Western Williams Lake Hotel

8/10 (良い)

Don

2024 年 4 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

8/10 (良い)

Yifei

カップルで旅行
良かった点 : 清潔度、設備とサービス
It’s ok
2024 年 4 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your review and we thank you for your business and look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your review and we thank you for your business and look forward to your next stay with us, here at the Best Western Williams Lake Hotel

6/10 (普通)

Conrad

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Was decent enought, switched to this hotel for the pool just to find out the pool was closed for some unknown reason. Sucks because it was double the price of the hotel i originally booked.
2024 年 3 月に 3 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your review and we sincerely apologize for our pool not being open during your stay and we are making efforts to re-open the pool as soon as we are able...

10/10 (非常に良い)

Chantel

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay, easy, convenient and a great hot breakfast!
2024 年 3 月に 3 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your kind review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Stacii

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet!!
2024 年 3 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Joanna

ペット同伴の旅行, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
The only bad was pool closed
2024 年 3 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your review. We sincerely apologize for the closure of the pool during your stay and we hope to have that corrected in short order and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

6/10 (普通)

Aranka、Kelowna

出張, カップルで旅行
良かった点 : スタッフとサービス
Staff is great, breakfast options are good, room and bathroom cleanliness could be greatly improved.
2024 年 3 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for your review and feedback and Hotel Management will follow-up with our Housekeeping Team and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

8/10 (良い)

cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel but a little pricy for what you get, rooms are nice but I don’t think the “queen” bed is really a queen
2024 年 3 月に 2 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your review and we look forward to your next with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
BWWL Assistant Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your kind review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

8/10 (良い)

Gord

2024 年 2 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

4/10 (不満)

Lawrence

$180 a night. Pool and Hot Tub NOT available again. Only notice on Expedia ... was at the bottom of the Room Selection Page. Shower supplies and towels ... in adequate. Sorry this property lets down the BW Brand.
2024 年 2 月に 1 泊滞在
BWWL Assistant GMからの返信 (投稿日 : 2024 年 2 月 18 日)
We are truly sorry about your experience at our Hotel. We are just about complete with Pool/Hot Tub repairs and hope to reopen both in the near term and we hope sincerely that you will consider staying at the Best Western Williams Lake Hotel, once again...

6/10 (普通)

Lacey

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I booked this hotel through Expedia I was under the impression that the amount shown was all that I would pay. When we arrived I was told that amount did not include taxes or the pet fees. It ended up being an extra $65 on top of the rate I was quoted. It felt very underhanded and the employee that checked us in wasn’t super helpful or accommodating. The continental breakfast was excellent and the service from the gentleman that checked us out was very nice. The room was very clean and it was very helpful that the room had a door to the outside for walking our dogs.
2023 年 12 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2024 年 1 月 7 日)
We are sorry for your experience and Hotel Management will review this

10/10 (非常に良い)

Marianne

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We booked a pet friendly room and there was another door in our room that let out at the back of the hotel, we didn’t have to talk the dog through the lobby, it was wonderful to be on the main floor as well. This property also takes cats, I phoned ahead to make sure. Easy checking, friendly staff
2023 年 12 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 12 月 30 日)
Thank you for your review and your wonderful comments about our property. And we look forward to your next stay with us, here at the Best Western Williams Lake Hotel..

2/10 (非常に不満)

Karen

Not so pet friendly?
We did not realize that there were limited “pet friendly” rooms, and were denied a room at check in. We had our small dog with us this trip.
2023 年 12 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for your review. We are truly and genuinely sorry that we were not able to accommodate you as our 4 pet friendly rooms were already occupied upon your check in. We do encourage guests to call the hotel directly before booking to ensure that we can accommodate them and their pet(s) as our pet friendly rooms get reserved very quickly and often... We hope that you will consider staying with us once again, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice places but pricey for what and where it is.
2023 年 12 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Duane

BWWL Assistant GMからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your review

8/10 (良い)

Bert

出張
2023 年 12 月に 2 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for your review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

4/10 (不満)

Eva Nancy

気になった点 : 清潔度、スタッフとサービス、設備とサービス
Upon checkin, we were very disappointed to see that the pool and hot tub were closed. It was the very reason I booked at this hotel. We were informed by the front desk staff that we had been informed by Expedia. We had not been. After getting to our room and opening up the hide-a-bed for my 2 kids we found a dirty fitted sheet on the mattress with rice and candy wrappers/garbage on it. I went to the front desk where I waited for 5 minutes but no one came. I then went back to my room and called with the in-room phone. I was told I could come get some sheets but she wanted to come take pictures first. On checkout I had to request my bill be amended to reflect the experience. The employee was reluctant but gave me $40 off my $410 bill. We won’t be staying here again.
2023 年 11 月に 2 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 12 月 17 日)
We apologize for your experience at our Hotel and the matter has been reviewed by Hotel Management and discussed with Front Desk Staff. We hope that you will consider staying with us again, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property is good, parking is tight. The front desk person is absolutely amazing.
2023 年 11 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your review and we look forward to your next stay, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We like easy check in, friendly staff, wonderful breakfast and easy check out
2023 年 11 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for your kind review! And we look forward to your next stay, here at the Best Western Williams Lake Hotel

8/10 (良い)

Elizabeth

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
With the exception of one very rude front desk staff and the fact that the pool and hot tub were closed for our whole trip this was a good experience. The room was nice and very clean the rest of the staff were very friendly. The manager gave us a price reduction do to the pool issues and check in and out we’re very easy.
2023 年 10 月に 6 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 11 月 5 日)
We are truly sorry about your experience with our Front Desk Staff and we will review that with the entire Front Desk Team. And we hope that you will consider staying at the Best Western Williams Lake Hotel during future stays in Williams Lake

10/10 (非常に良い)

Tanya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful for furry friends
2023 年 10 月に 1 泊滞在
BWWL Assistant Managerからの返信 (投稿日 : 2023 年 11 月 4 日)
Thank you for your kind review and yes, we love welcoming our furry friends to our Hotel and we look forward to your next stay, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

stephen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for your review

10/10 (非常に良い)

Taylor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you for your review

10/10 (非常に良い)

Ben

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet, and safe property on edge of town. Friendly, courteous, knowable and efficient staff at property. Good breakfast offerings. It would great if the property had a dry sauna, but probably a costly service to maintain.
2023 年 10 月に 3 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you for your review. We look forward to your next stay with us!

10/10 (非常に良い)

Joyce

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Nice Hotel with Complimentary Breakfast
The Best Western in Williams Lake was a very nice unexpected surprise. From the outside it is quite plain, but the lobby with high open ceiling was stunning, and the pool room with hot tub was very bright, sunny and clean.
2023 年 10 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you for your kind review and we look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Kyu Bae

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you for your review

6/10 (普通)

Rachell

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Middle of the road
Highest rated hotel in Williams Lake, but we couldn't figure out why exactly. It was honestly nothing special and a very run of the mill hotel. Nothing overtly terrible but nothing that was wonderful. Pros: ample parking has hot tub/pool bed was comfy had complimentary breakfast Cons: staying in room by pool was noisy room was starting to show deficiencies breakfast ran out of food, not enough seating staff at night were unable to assist when asking about later check out
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you for your review and your comments. They will be shared with our Hotel Management Team. We hope that you will consider staying with us again, here at the Best Western Williams Lake Hotel

8/10 (良い)

Cara-Anne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed here numerous times and find this hotel very comfortable and friendly. Definitely a great home away from home.
2023 年 9 月に 5 泊滞在
BWWL Assistant Mgr. からの返信 (投稿日 : 2023 年 10 月 1 日)
Thank you for your kind review. Yes, we try to make it comfortable for our guests as they are travelling away from home and we look forward to your next stay with us!

10/10 (非常に良い)

MARILYN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 10 月 1 日)
Thank you for your review

10/10 (非常に良い)

Ginger

2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 10 月 20 日)
Thank you for your review and we look forward to your next stay with us

6/10 (普通)

Steven

気になった点 : 施設のコンディションと設備
The room is not a proper normal hotel room which looks like more like a sauna room on the first floor with a big jacozine
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 9 月 29 日)
Thanks for your review

10/10 (非常に良い)

Lara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service was welcoming, the room clean, tidy and with all sort of amenities. Breakfast was also very good too with various food options. Thank you so much, Lara
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 9 月 29 日)
Thanks for your kind review and we look forward to a future stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

Kristine

2023 年 9 月に 1 泊滞在
Sid からの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for the review.

8/10 (良い)

Villette

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s fine.
2023 年 9 月に 1 泊滞在
Saeed からの返信 (投稿日 : 2023 年 9 月 19 日)
Thank You for your review.

2/10 (非常に不満)

Mohammad

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Expensive and without and facilities.
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 9 月 24 日)
We are sorry about your experience at our Hotel. We hope that you will consider staying with us again, so we can demonstrate "Superior Customer Service"...

8/10 (良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beds were very comfortable. Didn't eat breakfast so can't rate that part. Tight parking for pickup truck in handicap stall, but it did work for us.
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for your review. We look forward to your next stay with us, here at the Best Western Williams Lake Hotel

10/10 (非常に良い)

monika

2023 年 9 月に 2 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you for your review

10/10 (非常に良い)

Simon

2023 年 9 月に 1 泊滞在
BWWL Assistant Mgr.からの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for your review

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 9 月 15 日)
Thank you for your review

8/10 (良い)

Bhajan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
BWWL Assistant Mgrからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your review

8/10 (良い)

April

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was great!
2023 年 9 月に 1 泊滞在
BWWL Assistant Managerからの返信 (投稿日 : 2023 年 9 月 10 日)
Thank you for your kind review. We look forward to future stays with us, here at the Best Western Williams Lake Hotel