Pelican Peak is a beautiful property with amazing views, a nice open floor plan, and a number of extras we really appreciated (beach towels, beach chairs and beach bags). We went here really expecting a "5" experience, but were disappointed on several fronts. Issues included the following: 1. No hot water in the guest house for two days (discovered the on/off switch for the water heater was wired backwards and "on" meant the hot water heater was off); 2. Pool was not clean. Upon arrival (Wednesday) we saw the pool hadn't been cleaned in a while. On Thursday the property manager told us it would be cleaned Friday. Friday afternoon she asked us if it had been cleaned, and we said "no", so she said she'd get back to us. We never heard back from her after that, and the pool still hadn't been cleaned when we left the next Thursday. 3. Pool was cold. Listing does not indicate that the pool is heated, so no issue there, but the cold temp (about 70 degrees F?) was disappointing. 4. The king bed mattress in the guest house was so soft both my wife and I ended up with sore backs after 3 or 4 nights. 5. Both shower drains in the guest house backed up. The indoor shower drain backed up because it was totally covered in hair (really gross), and the outdoor shower appeared to have some type of pipe blockage. Again, this