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Reviews of Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5
Holiday Inn National Airport/Crystal City, an IHG Hotel
2650 Richmond Highway, Arlington, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 665 out of 1484 reviews" "
Rating 8 - Good. 396 out of 1484 reviews" "
Rating 6 - Okay. 209 out of 1484 reviews" "
Rating 4 - Poor. 110 out of 1484 reviews" "
Rating 2 - Terrible. 104 out of 1484 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Alisi

Stayed 2 nights in May 2024

4/10 Poor

Magdalena

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I booked the hotel for just one night, thus I was not expecting much. But at least the minimum standards of a Holiday Inn. The room was extremely small with old furniture. There was an old lady sleeping on the corridor with her bags and everything!!!! How odd is that? Hotel or shelter?????
Stayed 1 night in May 2024

8/10 Good

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with the woman at the front desk who didn’t have a name tag. She was working on Thursday night, May 16. She was very rude. My husband was talking to another front desk agent because we had a major problem with the bathroom. The tub was always flooding because the stopper wasn’t working. As my husband was talking, she interrupted him and put her hand out so that he would stop talking. She was not helpful at all and rude to other guests. This is someone who should not be working at a high paced customer service industry.
Stayed 4 nights in May 2024

8/10 Good

Lmekka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a shuttle is very helpful
Stayed 1 night in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Lmekka, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

Randolph

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Kids filled the elevator
Stayed 4 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Randolph, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine
Stayed 2 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear john, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Hyeon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Hyeon, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

John Edward Huyer

Liked: Cleanliness, staff & service, property conditions & facilities
The phone/alarm clock didn't work.
Stayed 2 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear John Edward Huyer, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Rj

Easy check in process
Stayed 1 night in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Rj, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

Ayisha, Hamilton Parish

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Ayisha, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

bob

Convenient
Stayed 1 night in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 6, 2024
Dear bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Talib

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Talib, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 Good

Tandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 6, 2024
Dear Tandi,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Akiera, suitland

Liked: Staff & service, amenities
wasn’t a pleasant area for a women traveling by herself .
Stayed 2 nights in Apr 2024

10/10 Excellent

EDGARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear EDGARDO, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

4/10 Poor

Peter

Business traveler
Disliked: Staff & service
Ok room but no continental breakfast....
Stayed 1 night in May 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 5, 2024
Dear Peter,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Okay

Lamia

Business traveler, Traveled with family
Our phone didn’t work. Our shower mat was taken. The air filters didn’t seem to be working, woke up every day with congestion.
Stayed 3 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on May 5, 2024
Dear LamiaI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of phone and shower is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with onsite parking. Staff friendly. Nice hotel
Stayed 1 night in May 2024
Response from Sayed Seddik | Guest Service Supervisor on May 5, 2024
Dear ClaireThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Reagan International.
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on May 5, 2024
Dear Robert Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Stayed 4 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on May 5, 2024
Dear Suzette Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I apréciate the cleanliness and great customer service of the staff and very convenient location
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 30, 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 30, 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 29, 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Good

Thomas Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Chuda on Apr 27, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Bradley

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Bradley, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 26, 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Stayed 1 night in Apr 2024
Response from Chuda on Apr 27, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Kimberly

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 26, 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 Good

KUNJAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 26, 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Met my needs so was good
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 22, 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Okay

Brian

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Area around the Motel is dirty
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 22, 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

sharla

Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear sharla, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 Excellent

Ruth Wairimu

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 22, 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Norman

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 22, 2024
Dear Norman, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 19, 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 19, 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 Good

Timothy James, Northridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to transportation and 5 minutes to DCA airport.
Stayed 2 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 19, 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Kelly

Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on May 5, 2024
Dear Kelly,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 19, 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 Okay

Sandra

Traveled with family
Disliked: Amenities
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 14, 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 14, 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Good

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on Apr 12, 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on Apr 12, 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Terrible

ZIQIAN, CHICAGO

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on Apr 30, 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

Malika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on Apr 12, 2024
Dear Malika Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Christina, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on Apr 12, 2024
Dear ChristinaThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Norris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noteworthy customer service
Stayed 1 night in Feb 2024
Response from Sayed Seddik | Guest Service Supervisor on Apr 12, 2024
Dear NorrisThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!