6/10 Okay
Joan L.
Oct 5, 2023
Liked: Cleanliness
Should have been easier
We will start with the positive. This is a lovely house, albeit with some annoying fix-it items. The bedrooms and bathrooms are as pictured and the common areas nice, if on different levels. The location of the house was an easy commute to downtown and quiet. We didn't really use the outdoor deck due to rain, but it was spacious.
The items that caused us problems should be easy enough to fix and have been mentioned by others. Our first call to Vacasa regarded trying to enter the property as we stood in the pouring rain. The archaic lock boxes (there were 2, one downstairs that did not work and one up). To get the physical key to the property you had to struggle with the lock box on the upper deck level, but once you got the key out it didn't work on the knob at that door -- you had to take it downstairs to the side door to get in. Our second call to Vacasa was made with the smoke alarms went off near bedtime for no reason as we had not used the stove at all. The Vacasa agent told us to call again if it went off again! We worried that the heat might have kicked on, so we turned off every thermostat even though it was chilly. Our third call to Vacasa came when we tried to stream a movie on the family room TV and it didn't allow us to access anything. Prior to our call it Vacasa we had spent an hour on the phone with Xfinity and they tried to find the problem. We needed to call Vacasa again before they sent someone out on day 5 of our week long rental to get it work
Joan L.
Stayed 7 nights in Sep 2023