Cerro da Vila Ruins

Staff was very helpful and accommodating

We stayed at this hotel from 22nd-28th of May. This holiday was for myself and my wife’s honeymoon. Whilst here my bracelet was stolen from the room, this must have been taken by one of the cleaners, as it was present until the day before our departure. I wouldn’t have been so bothered but it was a gift for me to wear on our wedding day, and therefore holds sentimental value! This was left on the unit under the television, alongside the matching necklace ( to ensure no tan lines). We informed the receptionist, the cleaners were then asked about it this and I was informed that the bins would be checked, I also asked on the day of our departure and this still hasn’t been found. I’ve messaged the hotel since returning home, I was informed this would be looked into and I haven’t heard back for 2 week, very dissapointed, The hotel was wonderfully clean, rooms were lovely and receptionists were welcoming. The pool and sunbathing area was beautiful and it was in a perfect location. Just a shame the bracelet situation let it down.