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Reviews of La Joya Hostel

2 out of 5
La Joya Hostel
Calle Quillota 80, Valparaiso

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Jul 2023

10/10 Excellent

Elias

Stayed 1 night in Dec 2022
Response from Seba on Jan 23, 2023
Muchas gracias por tu calificación.Estamos muy contentos de saber que tuviste una estadía 10/10 con nosotros y nos gustaría volver a verte en el futuro. Si puedes, cuéntanos que fue lo que más te gusto de tu tiempo en Valparaíso y por su puesto de tu estadia junto a nosotros.

6/10 Okay

Declan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff and extra charges
Room was comfortable and the kitchen was okay for cooking basic meals. It was quite far out of the centre of town but close to the bus station and the bus to vina Del mar. Staff were rude and charged us more than we should have been charged as they added on a tax that was not applicable to us and then said they were unable to refund us. We specifically asked about payment methods to make sure we were not charged extra and were told if we paid on card we would not be charged this tax, we were then told that paying on card was the reason we could not receive a refund. Staff were rude and unhelpful throughout our stay.
Stayed 4 nights in Oct 2022
Response from Maite on Dec 28, 2022
Hi Declan, we are glad you liked some aspects of our hostel and thank you for mentioning them.About the tax you mention, we would like to let you know that every time you pay in Chilean pesos, it is mandatory for us to charge you a 19% tax. Everything you purchase in our currency already has that 19% added to it, food, transportation, clothes, etc.The only way to NOT pay that would be to do it with a CREDIT CARD (not debit card), or in cash in USD.So if you paid with a credit card, it was most likely with a debit card, in CLP.We hope you understand our explanation, and we are sorry for the misunderstanding.

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Seba on Nov 26, 2022
Hola. Gracias por darnos tan buena puntuacion. Nos hubiese gustado que nos contaras un poco mas de tu experiencia con nosotros y que nos faltó para llegar a tener un 10/10. Esperamos vuelvas a hospedarte con nosotros y nos cuentes en esa oportunidad. Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar. Si bien fui en un fin de semana de cuarentena para descansar y desconectarme, aproveché los ricos tragos del restaurant y la compañía de esos dos hermosos gatos que te acompañan a todos lados (cuando no están durmiendo, claro!) El personal es excelente, super amables y preocupados. Tuve un problema con la ducha, pero nada del otro mundo. Volveré de todas maneras
Stayed 3 nights in Mar 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hostel
We had a great time at La Joya Hostel. The room was a private twin room. It was really clean and well presented. The staff were super helpful too. They have a lively bar which do great Pisco Sours!
Stayed 3 nights in Dec 2019

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast
Welcoming, helpful staff and fabulous restaurant joint to the hostel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Francesco, Borgo Val di Taro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located near the bus terminal and the Chile Congress building, it is a nice place to stay: friendly and helpfull staff, modern design and a really good restaurant and bar.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the availability and helpfulness of the staff; the partner-restaurant-bar next door provided a hearty and varietal breakfast.
Stayed 3 nights in Jan 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel experience
This is a lovely clean hostel with great staff and a great restaurant attached. Our room was a bit warm and dark, but other family members’ room was pleasant. The common areas are well lit with daylight and very comfy. The kitchen is minimalist— no stove. A great feature of this property is the rooftop deck. It is a great place to hang out! This area of Valpo is pretty gritty. It’s near the market but far from the historic port area.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
not worth extra cost compared to other hostels
Well-designed communal areas. Private room was fine by not worth additional cost compared to other hostels. Good breakfast, rooftop terrace and bar. Felipe very helpful on reception desk. Near bus station - no reason to stay in this area!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Very cool hostel with great decor in all the common areas and rooms and a fantastic free breakfast, including eggs, fruits, bread, coffee. The bar on the terrace is also a nice place for a drink. The hostel was quite quiet when we were there but that could have been the time of the year. Not in the centre of town (20 minute walk), but very convenient if you are arriving and leaving by bus, as it is right by the bus station. Would definitely stay again.
Stayed 1 night in Nov 2018

10/10 Excellent

TSZ HUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Valparaiso
Staff was fantastic, given Soap and shampoo with towel, cool vibe, very hipster. I lived hope easy it was to get everywhere from the hostel

10/10 Excellent

IRENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lidia Condemayta, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay! The staff was always super friendly and welcoming! They replied to all our questions and made of our stay in Valpo a great one!

10/10 Excellent

Neil, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun stay at a great hostel
I stayed for three nights, and met some great friends at the hostel. And had some fun nights out in town. Also the hostel is near the metro, and bus station s, so ideal a base for travelling!

8/10 Good

Hannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy, stylish and clean hostel with friendly and helpful staff. Good breakfast, good kitchen and excellent rooms and bathrooms. Not in the nicest part of town, but close to the bus station and supermarket.

10/10 Excellent

Julio Angel Moctezuma

Stayed 1 night in May 2024

6/10 Okay

João Vicente

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Experiência decepcionante e banho frio
Experiência muito decepcionante. O hostel era muito sujo, chão super empoeirado e molhado, espelhos muito sujos e pelos pubianos até no teto do banheiro. Além disso, em 4 dias no hostel, não consegui tomar nenhum banho quente. Embora os atendentes fossem muito atenciosos, nunca conseguiam resolver o problema e só diziam para esperar/tentar de novo, o que nunca adiantava. A localização é um ponto fraco também. Longe das principais atrações, o que me fazia ter que pegar o trem sempre que queria sair. Achei a região bem perigosa também, especialmente à noite, não me sentia seguro. Fora isso, o hostel não oferece nenhum tipo de entretenimento, nem atividades. NENHUM. Não tinha pesseios, quebra gelos ou qualquer outro entretenimento (que costumam acontecer nos hostels). Por fim, gostaria bastante que os quartos tivessem tranca. As portas ficam destrancadas o tempo todo e nem se tem acesso às chaves. O KPOP tocando o tempo todo na recepção também foi um pouco demais e desconexo com a experiência.Muito desagradável
Stayed 3 nights in Dec 2023

8/10 Good

Philippe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bruyant la 1ere nuit jusque 1h30 du matin, sinon, les gatos sont gentils.
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan-Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hostal es una joya como su nombre, se encuentra muy cerca de la estación de autobuses de Valparaíso, por lo que es muy conveniente. Por otro lado, sus instalaciones son muy buenas, impecable, lo mantienen muy limpio. Es ordenado, tiene restaurante y pizzería, además de cocina para preparar tus alimentos. Realmente muy buen lugar, justo a mitad entre Valparaíso y Viña del Mar.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Seba on Dec 22, 2022
Muchas gracias por tu valoración Jimmy. Estamos muy contentos de que tuvieras una experiencia 10 de 10 hospedándote con nosotros. Esperamos verte nuevamente disfrutando de nuestro hostal y de nuestra hermosa ciudad.Te deseamos una feliz navidad.

10/10 Excellent

Jaime Esteban

Stayed 1 night in Nov 2022
Response from Seba on Nov 26, 2022
Hola. Muchas gracias por puntuar tu estadía con un 10/10. Estamos muy contentos de que hayas tenido una excelente estadía junto a nosotros.Esperamos nos vuelvas a visitar pronto. Saludos

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I totally recommend!
The place is pretty nice, very well located and close to the bus station, supermarkets, drugstores, metro and bus stops - in case you need to go further than the main area. It has nice restaurant with delicious food for a good price. Room was clean, spacious and lit, furniture was new, but acoustics is not that good since you can hear what people say next door and it bothers a bit if you need a rest. Staff is amazingly kind and helpful.. all of them!
Stayed 5 nights in Oct 2022
Response from Seba on Nov 26, 2022
Thank you very much for taking the time to write a review about your stay with us.We appreciate you telling us what you liked and what you didn't. We are constantly working to improve our service and customer service, and it is very nice to know that you noticed. We want to tell you that we listen to everything our guests have to say and we will take your review into account to continue improving.It would be great if you tell your friends and family about your experience with us and we hope to see you again in Valparaiso. We wish you an excellent end of the year.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendado
Fue una experiencia muy buena, el servicio fue genial, el restaurant 100% recomendado, exquisito. La única incomodidad es que hasta las 22 hrs había mucho ruido y como a las 4 de la mañana comienza otra vez, pero todo lo demás espectacular
Stayed 1 night in Feb 2021

8/10 Good

AI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アットホームなホステル
2020/2に2泊しました。一階は駐車場、レセプションや部屋は二階にあるので、チェックイン時はインターホンを鳴らし、ドアを開けてもらい入ります。 チェックイン後は入り口と部屋の鍵の二つをもらいます。スタッフは英語が話せる方でした。ロビーはくつろぐスペースがあり、レストラン、ダイニング（簡易キッチン付）、キッチンが別にあります。 ドミトリーの部屋もあれば個室もあるので、私達は二人用個室に泊まりました。アメニティは石鹸、シャンプー、トリートメントがついていました。タオル（一人2枚）もあります。シャワールームは狭かったですが湯圧、温度共に充分でした。 部屋に冷蔵庫はないので、共用冷蔵庫を使うことになります。近くのモールにスーパーがあるので、材料を買ってきてダイニングで食べることもできます。朝食は簡単なものですが、パン、フルーツ、卵、ホットティーなど十分な量ありました。 可もなく不可もなくといった宿です。バスターミナルや駅にも近いので、観光には困りません。 宿から徒歩距離の mirador baron には必ず行って下さい。絶景が見られます。
Stayed 2 nights in Feb 2020

8/10 Good

erdal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
not best
if your goal is to be the best hostel in south america. The sound between the rooms was very annoying. the room is not ventilated with a small fan. Find solutions to these problems.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La joya de Valparaíso
Me encantó el lugar, la atención y todo. Muy conveniente el restaurante al lado. El sector es un poco peligroso en la noche pero nada que un taxi no solucione. Las habitaciones son preciosas. La ubicación es demasiado conveniente. Iría de nuevo y lo recomiendo.
Stayed 3 nights in Sep 2019

8/10 Good

AlinaJu, Hof

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hostal! Es cómodo y el desayuno es bueno. Muy cerca del terminal de buses y de estación Barón.
Stayed 1 night in Jul 2019
Response from Recepción on Aug 23, 2019
Muchas gracias por tu comentario Jennifer. Nos pone muy feliz que hayas disfrutado tu estadía con nosotros! Ojala que vuelvas a visitarnos. Saludos!!!

10/10 Excellent

cesar a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simpatico...
Com uma boa estrutura, varios ambientes e equipe atenciosa.
Stayed 1 night in Jan 2019

10/10 Excellent

cesar a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito legal...
Um hostel com uma estrutura interessante e voltado ao conforto e praticidade dos hóspedes. Espaçoso com vários ambientes. Equipe interessada e solicita ás nossas necessidades.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good and helpful staff
Stayed 3 nights in Nov 2018

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon lieu, bon rooftop, bon séjour!
Super logement! Le rooftop est super agréable et le lieu est conviviale. Le petit déjeuner est à volonté et pas mal du tout. J'étais dans une chambre mixte à 8 lits et il y a une salle d'eau pour la chambre. C'était propre. Le restaurant relié à l'auberge proposait de bons hamburgers pour un prix moyen. Le lieu est à seulement 7 minutes de la gare routière et un supermarché se trouve à 2 minutes.
Stayed 3 nights in Dec 2018

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le plus bel hôtel de tout notre séjour au Chili
Stayed 1 night in Jan 2019

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localizaçao: 5 minutos da rodoviaria. Equipe muito disposta a ajudar. Recomendo
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
バルパライソの交通の要衝にありピニャデルマルにも足を伸ばしやすい。隣にショッピングセンターがある。スタッフは親切で平易な英語で対応してくれました。
Stayed 2 nights in Nov 2018

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo novinho
Localizado próximo a rodoviária, o hostel está todo novo, boas roupas de cama e toalhas. É um loft com 2 andares, vc entra por uma saleta com frigobar , mesa e banheiro e depois sove uma escada onde tem a cama, um ventilador e aquecedor. Prático e com bons funcionários. O café da manhã é ok.
Stayed 1 night in Sep 2018
Response from Felipe Urrea on Oct 26, 2018
Luciana gracias por sus comentarios, trabajamos para dar el mejor servicio posible, esperamos tenerla de vuelta

8/10 Good

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
bien!!!!! la zona de noche es un poquito densa.
Lo que no me gustó, fue el ruido entre los cuartos, paredes (tabiques). Lo demás muy bien.
Stayed 4 nights in Jul 2018
Response from Felipe Vergara on Aug 8, 2018
Gracias por tus comentarios, lo tomaremos en cuenta para brindar cada vez un mejor servicio

10/10 Excellent

소연, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다
버스터미널에서 무척 가깝고 바로 옆에 슈퍼랑 쇼핑몰 있어요:) 중심가까지 충분히 걸어갈 수 있는 거리입니다! 조식이 정말 맛있었어요!! 침대도 무척 편했습니다!:)
Stayed 2 nights in Nov 2017

10/10 Excellent

Ana maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo. Ótimo. Preço bom. Nota 10.
Muito bom. Recepcionistas educados. Limpeza . Café bom. Preço bom. Enfim, recomendo.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netter und unkomplizierter Umgang, schönes gepflegtes Hostel, gute Lage zum Busbahnhof und zum Pazifik