Condo, 2 Bedrooms, Non Smoking, Beach View | Terrace/patio
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Reviews of Pinestead Reef Resort

4 out of 5
Pinestead Reef Resort
1265 N US Highway 31 N, Traverse City, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 451 reviews" "
Rating 8 - Good. 153 out of 451 reviews" "
Rating 6 - Okay. 40 out of 451 reviews" "
Rating 4 - Poor. 20 out of 451 reviews" "
Rating 2 - Terrible. 8 out of 451 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jayme, Grand Rapids

Traveled with family
Liked: Cleanliness, amenities
Staff very pleasant & professional. Location is great & the room is spacious.
Stayed 1 night in May 2024

10/10 Excellent

trisha, cadillac

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel friendly staff, staff was on top of things making it even more nice!
Stayed 5 nights in May 2024

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great weekend loved the pool and great views
Stayed 2 nights in May 2024
Response from Tom on May 13, 2024
Thank you for staying with us.

10/10 Excellent

Big Face

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Tom on May 14, 2024
We appreciate you staying with us and taking the time to write a review.

8/10 Good

Erin Frances

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Tom on May 13, 2024
We appreciate your stay and review.

10/10 Excellent

Margaret J

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the view of the lake
Stayed 1 night in Apr 2024
Response from Tom on May 9, 2024
We appreciate you staying with us and your review.

8/10 Good

Kimberly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in May 2024
Response from Tom on May 8, 2024
Thank you for your visit and review.

8/10 Good

Bonnie

Liked: Cleanliness
Very used property. Always a favorite. Stayed one night
Stayed 1 night in May 2024
Response from Tom on May 6, 2024
Thank you for staying with us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First floor has easy beach access
Stayed 3 nights in Apr 2024
Response from Tom on May 6, 2024
We appreciate you staying and writing a review.

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property on the beach, will come back with family and friends.
Stayed 1 night in Apr 2024
Response from Tom on Apr 22, 2024
Thank you for staying with us and taking the time to write a review.

10/10 Excellent

Dodie

Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay. Really liked the condo setting. Good location. Short drive to downtown. A lot of construction right now so does take a little longer to get to some areas.
Stayed 3 nights in Apr 2024
Response from Tom on Apr 17, 2024
We appreciate you staying with us. We hope you can return soon.

10/10 Excellent

Annette

Traveled with partner
Liked: Amenities
Friendly staff
Stayed 1 night in Apr 2024
Response from Tom on Apr 16, 2024
Thank you for your stay and review.

8/10 Good

Katie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
From the outside and the halls it looks a little worn in but the condo is beautiful!!!! The beds are comfy! The view is amazing!! The kitchenette was so useful and clean. The beach is also beautiful!
Stayed 1 night in Apr 2024
Response from Tom on Apr 17, 2024
Thank you for staying with us. We still have plans more more renovations this year and next.

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
I like the separation in rooms and the view. The beds are comfy. The sliders were hard to lock and the bathroom was awkward to get to.
Stayed 2 nights in Apr 2024
Response from Tom on Apr 9, 2024
Thank you for staying with us.

10/10 Excellent

Chantel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean
Stayed 2 nights in Apr 2024
Response from Tom on Apr 9, 2024
We appreciate you staying her and your review.

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a phenomenal! Hotel for families! They have full kitchens so we were able to cook breakfast for our family and we also cooked one dinner. Amazing! The pool was wonderful. They even have a sauna, my husband loved everything's just down the road if you need anything! Including a Dairy Queen in walking distance!!! That was a true huge bonus!!! The lady behind the counter was exceptionally nice. Perfect stay. Thank you for everything
Stayed 2 nights in Apr 2024
Response from Tom on Apr 8, 2024
We appreciate you staying with us and sharing your stay with us. We hope you can return soon.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property and the waterfront view of the room was breathtaking. The hotel seemed full but quiet and there is easy access to the beach. The one bedroom suite was lovely with full kitchen and large living area. The room was quite warm despite attempts to adjust the thermostats, but it may have been user error. It is worth noting that the front desk is only staffed until midnight. We were arriving late and tried to call several times with no answer and made it just in time.
Stayed 1 night in Apr 2024
Response from Tom on Apr 9, 2024
We would like to thank you for staying here and taking the time to write a review. We hope that you can return soon.

10/10 Excellent

Heather

Traveled with family
The gal who checked us in at the desk was very nice! We came here one other time and she was fantastic.
Stayed 1 night in Apr 2024
Response from Tom on Apr 8, 2024
Thank you for staying with us. We are glad you enjoyed it and hope you return

8/10 Good

Taylor, Charlevoix

Traveled with family and small children, Traveled with partner
Disliked: Amenities
The property could definitely use a deep clean and an update throughout. Linens and bathroom were clean enough, but there seemed to be a massive lack in detail cleaning. Our balcony was also covered in spider webs and bugs, but this wasn’t a huge issue this time of year. The front desk attendant was polite at check-in.
Stayed 1 night in Mar 2024
Response from Tom on Apr 4, 2024
Thank you for your visit and review.

4/10 Poor

Kimberly

Liked: Cleanliness, property conditions & facilities
The rooms were nice the pool was cloudy and so was the hot tub but other then that it was beautiful
Stayed 3 nights in Mar 2024
Response from Tom on Apr 3, 2024
Thank you for staying with us. We are correcting the issue with the pool

10/10 Excellent

William

Traveled with family
Disliked: Cleanliness
Beautiful view of the East Arm of Traverse Bay. Generous room/suite with kitchenette. Some of the areas of rooms and public areas need deep cleaning. (e.g vents )
Stayed 2 nights in Mar 2024
Response from Tom on Apr 4, 2024
We appreciate your visit and review. We are working on a thorough deep cleaning and painting project at the resort.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tom on Mar 29, 2024
Thank you for staying with us and your review.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was older but clean and spacious. Staff was friendly
Stayed 2 nights in Mar 2024
Response from Tom on Mar 29, 2024
We appreciate you staying with us and your review.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times. Always reasonably priced. Plus you have a kitchenette if you want to make your own meals. Nice pool and hot tub. The view is fabulous.
Stayed 2 nights in Mar 2024
Response from Tom on Mar 11, 2024
We appreciate you choosing us and staying here.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities
This was a great stay. Separate from bedroom living area with kitchen. Clean except for some cobwebs in corners and above doors. A little dated. Very quiet with a nice view and beach. Huge balcony. Staff was friendly, quick check in. Nice pool area with warm pool and great hottub. Looking forward to going back.
Stayed 2 nights in Mar 2024
Response from Tom on Mar 5, 2024
We appreciate you staying with us and hope you can return soon.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness
Loved it enjoyed the stay and the room
Stayed 2 nights in Feb 2024
Response from Tom on Mar 4, 2024
We are glad you enjoyed it. Hope you can return soon.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Super cute little condos. Perfect for family’s with the full kitchen. The sauna was great. Heated pool. The view was amazing. Only really downside but also not. Smoke detectors are super sensitive, I was cooking dinner and the steam set them off. Would return.
Stayed 2 nights in Feb 2024
Response from Tom on Feb 28, 2024
We appreciate you staying with us and taking the time to write a review. We hope you can return soon.

10/10 Excellent

Beth

Liked: Cleanliness, room comfort
We cant wait to come back!
Stayed 1 night in Feb 2024
Response from Tom on Feb 27, 2024
Thank you for staying and writing a review.

10/10 Excellent

Allyson

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was incredibly friendly and accommodating! Building looks older but everything was veey clean.
Stayed 1 night in Feb 2024
Response from Tom on Feb 27, 2024
Thank you for staying with us and writing a great review. We hope you come back soon.

4/10 Poor

Timothy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Other than the constant smell of weed in the hallway and stairwell that went into the room for the 3 days, the broken microwave that the door was basically off of, and the fact when the people above us sounded like they were un the room with us while they used the restroom it was a great stay.
Stayed 2 nights in Feb 2024
Response from Tom on Feb 19, 2024
We are sorry for the issues that you experienced. The resort tried to find out which room was responsible.

8/10 Good

Jacob

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Old property, but location is great. Having your own kitchen is nice also.
Stayed 1 night in Feb 2024
Response from Tom on Feb 19, 2024
We appreciate you staying with us and your review.

8/10 Good

Roxanne

Stayed 2 nights in Feb 2024
Response from Tom on Mar 29, 2024
Thank you for staying with us.

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Tom on Feb 19, 2024
Thank you for your stay and review.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Big clean place
Stayed 1 night in Feb 2024
Response from Tom on Feb 16, 2024
We appreciate you staying with us.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, room comfort
Great location. Needs some remodeling, but would stay again. I like the convenience of having a full kitchen.
Stayed 3 nights in Feb 2024
Response from Tom on Feb 16, 2024
Thank you for staying with us. We are working on some remodeling.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Tom on Feb 16, 2024
Thank you for staying with us

10/10 Excellent

JoAnn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and quiet
Stayed 1 night in Feb 2024
Response from Tom on Feb 8, 2024
Thank you for staying with us and taking the time to write a review.

8/10 Good

James

Traveled with family
Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Tom on Feb 5, 2024
We appreciate you staying with us and taking the time to write a review. We hope you can return soon.

6/10 Okay

Beverly A.

Traveled with partner
Great location though somewhat dated facility
Stayed 4 nights in Jan 2024
Response from Tom on Jan 30, 2024
We appreciate you staying with us and your review. We are in the process of renovating some rooms.

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room.
Stayed 1 night in Jan 2024
Response from Tom on Jan 30, 2024
Thank you for staying with us.

10/10 Excellent

Paula

Stayed 2 nights in Jan 2024
Response from Tom on Jan 30, 2024
We appreciate you staying with us.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Tom on Jan 30, 2024
Thank you for your stay and great review.

4/10 Poor

Lawrence, Traverse City

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This property has a great view of the bay and that's about it. Outdated and in poor shape with rips in furniture. Dust on light shades and other fixtures, bathroom ceiling poorly patched and stained with ? Doors didn't close on their own and had to be pushed closed. terrible stay.
Stayed 2 nights in Jan 2024
Response from Tom on Jan 18, 2024
Thank you for staying with us and writing a review. The resort is currently remodeling some rooms, with plans to continue into the next year.

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Check in/check out was super fast and easy! Amazing view of the lake, they have a great pool/hot tub it was clean and warm! It was a crazy snow storm the entire weekend we were there for a wedding but Our overall stay was great ,the inside halls and rooms look like they need a little work but still a great place to stay! Very convenient area!
Stayed 2 nights in Jan 2024
Response from Tom on Jan 18, 2024
Thank you for choosing us. We hope you can return soon.

10/10 Excellent

Donald

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful waterfront
Stayed 1 night in Jan 2024
Response from Tom on Jan 18, 2024
Thank your for your stay and review.

10/10 Excellent

Don

Stayed 2 nights in Jan 2024
Response from Tom on Jan 30, 2024
Thank you for staying with us.

2/10 Terrible

Susanne, Naples

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No heat in our room. Space heaters given. Logos of ants on kitchen counter every morning and evening. When let front desk know that put two more ant trays under frig and oven but never touched the problem.
Stayed 3 nights in Dec 2023
Response from Tom on Jan 2, 2024
We appreciate you staying with us and taking the time to write a review. We apologize for the issues that you had during your stay. We are following up with the staff to see why the issue with the ants was not corrected properly.

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tom on Jan 2, 2024
Thank you for staying with us and your review.

10/10 Excellent

Alishia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Feel more like being at home then at a hotel
Stayed 1 night in Dec 2023
Response from Tom on Dec 26, 2023
Thank you for your visit and review.

8/10 Good

Carol, Hillman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tom on Dec 21, 2023
We appreciate you staying with us and hope you will return.