ローズプラザスラトの口コミ

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ローズプラザスラトの口コミ

ローズプラザスラト

Delhi Gate Ring Road, Surat, Gujarat

6.4

6.4/10

清潔度

6.4/10

スタッフとサービス

5.0/10

設備とサービス

5.8/10

施設のコンディションと設備

6.8/10

環境への配慮

8/10 (良い)

manan

2024 年 2 月 12 日

2024 年 2 月に 1 泊滞在

6/10 (普通)

Taher

2024 年 2 月 7 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

2024 年 2 月に 5 泊滞在

4/10 (不満)

Jabir

家族旅行

2024 年 1 月 27 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2* UK equivalent rating

2024 年 1 月に 5 泊滞在

8/10 (良い)

Mohammad Ali

家族旅行

2024 年 1 月 4 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

Check out time needs to be confirmed

The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests

2023 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行

2023 年 10 月 27 日

良かった点 : スタッフとサービス、客室の快適度

Extended stay

Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!

2023 年 10 月に 1 泊滞在

8/10 (良い)

Kulwinder

出張

2023 年 9 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Sunil

出張

2023 年 5 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 5 月に 1 泊滞在

6/10 (普通)

Mahendra

出張

2023 年 5 月 8 日

2023 年 5 月に 1 泊滞在

6/10 (普通)

Mohamed

2023 年 2 月 15 日

良かった点 : スタッフとサービス

Very helpful staff especially Divya,but most times don't work,

2023 年 2 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

2022 年 11 月 18 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property

2022 年 11 月に 9 泊滞在

8/10 (良い)

Hemant

2022 年 9 月 4 日

良かった点 : 清潔度、スタッフとサービス

Bathroom and beds needs a upgrade

2022 年 8 月に 2 泊滞在

6/10 (普通)

Hemant

出張

2022 年 4 月 24 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、施設のコンディションと設備

Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.

2022 年 4 月に 1 泊滞在

2/10 (非常に不満)

Ravindra

2022 年 2 月 15 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2022 年 2 月に 1 泊滞在

8/10 (良い)

Varun

出張

2022 年 1 月 17 日

気になった点 : 施設のコンディションと設備

2022 年 1 月に 1 泊滞在

4/10 (不満)

H

家族旅行

2020 年 1 月 25 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

RIP off artists

Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.

2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月 25 日

2020 年 1 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行

2020 年 1 月 17 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Not so good

2020 年 1 月に 1 泊滞在

6/10 (普通)

Ebadul

出張

2019 年 9 月 29 日

気になった点 : 清潔度、客室の快適度

Improvement required

The hotel needs to upgrade the beds and rooms need to be more clean.

2019 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 1 月 30 日

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

Good location. There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.

2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 1 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 1 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 1 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Very nice Hotel, Staff is very helpful, very reasonable price too.

2019 年 1 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行

2019 年 1 月 1 日

良かった点 : 清潔度

It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good

2018 年 12 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

2018 年 12 月 29 日

2018 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2018 年 12 月 23 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

Family visit in Surat

Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed. Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights. Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating. Shower in 1 room seemed blocked. Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy. Jay.

2018 年 12 月に 2 泊滞在

10/10 (非常に良い)

Jaiprakash

2018 年 11 月 13 日

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 11 月に 1 泊滞在

10/10 (非常に良い)

CHARLES

2018 年 11 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Clean, comfortable, good value

Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.

2018 年 11 月に 1 泊滞在

6/10 (普通)

KA CHUN

2018 年 10 月 2 日

気になった点 : 清潔度、客室の快適度

舊的酒店

有点殘舊

2018 年 9 月に 1 泊滞在

Samir Desaiからの返信 (投稿日 : 2018 年 11 月 4 日)

Dear Mr,Chun, Namaskar from Lords Plaza Surat ! On behalf of Lords Plaza Surat, we thank you for choosing to stay at Lords Plaza Surat. It was a pleasure having you with us and we hope that the services extended were to your satisfaction. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern regards to in old room on a serious note and taken adequate steps to prevent such incidence in future. We have started renovation of the room and other facilities. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. Best Regards Samir Desai Reservation Manager

2/10 (非常に不満)

Arpankumar、Usa

2018 年 6 月 4 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

The hotel staff is very rude.They don't hsve a customer facing skills.

2018 年 6 月に 1 泊滞在

Samir Desaiからの返信 (投稿日 : 2018 年 6 月 6 日)

Respected Mr. Patel, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make you stay with us. We apologize for the inconvenience caused to you because of local photo id address proof provided at time of check in. As local authority & hotel policy “Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.” Thanks & Regards Samir Desai

10/10 (非常に良い)

ZAIDI

2018 年 5 月 31 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

good

2018 年 5 月に 1 泊滞在

Samir Desaiからの返信 (投稿日 : 2018 年 6 月 4 日)

Dear Mr. Zaidi, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 (非常に良い)

Marcelo

2018 年 5 月 23 日

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

Es lo que hay...

El hotel tenia sus años pero bien conservado. Viendo el entorno de surat en general estaba bien y el personal super amable.

2018 年 5 月に 4 泊滞在

Samir Desaiからの返信 (投稿日 : 2018 年 6 月 4 日)

Dear Mr. Marcelo, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 (非常に良い)

CHARLES

2018 年 3 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Convenient, comfortable and clean

Very convenient to railway station, and an excellent buffet in rooftop restaurant. Good value for the money.

SUMIT ROYからの返信 (投稿日 : 2018 年 3 月 27 日)

Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

4/10 (不満)

Raj、London

2018 年 3 月 19 日

気になった点 : 清潔度、施設のコンディションと設備

Rooms not as good as they can be, but food is good

This would have been a good hotel 20 years ago!, it needs a lot of updating, as there are many new Hotels in the area. The windows never cleaned, the water in bath tubs floods when showering, the rooms are always missing items even after reminding the house keepers. The risk for the hotel is that they loss overseas customers, due to current level of customer expectations. The hotel does offer a good range of food and is close to the Train station to Mumbai.

2018 年 3 月に 7 泊滞在

SUMIT ROYからの返信 (投稿日 : 2018 年 3 月 27 日)

Respected Guest, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern on a serious note and taken adequate steps to prevent such incidence in future. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. We look forward to welcoming you again very soon! Thanks & Regards

8/10 (良い)

Jayesh

2018 年 2 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great Stay

Comfortable Hotel in Surat, Staff are very friendly and do try their best to make your stay pleasant, I would really recommend the deluxe rooms they are considerably comfortable, overall great experience.

SUMIT ROYからの返信 (投稿日 : 2018 年 3 月 27 日)

8/10 (良い)

Amit

2018 年 1 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good Experience

Very courteous staff, and supportive. near most market places (surat is not a very big city anyways), good connectivity, visit the roof top restaurant for fun. We ate only a little in the hotel, but the food was good. Rooms were clean and decent hygiene standards.

2018 年 1 月に 1 泊滞在

6/10 (普通)

Dhananjay

2018 年 1 月 9 日

気になった点 : 清潔度、施設のコンディションと設備

The location is in a crowded area. The parking facility is not so safe. The Rooms, particularly the toilets are dated and old. they require an upgrade/ refurbishment.

2018 年 1 月に 1 泊滞在

4/10 (不満)

Goksel

2017 年 12 月 30 日

気になった点 : 清潔度

İnternet problemi ve günlük giriş problemi

Hotel oda giriş kartı ne kadar kalırsanız kalın hergün giriş kartını resepsiyona onaylatmanız lazım. Ve çok ciddi internet problemi var. Şikayeti kaale bile almıyorlar ilgilenmiyorlar.

2017 年 12 月に 6 泊滞在

8/10 (良い)

Jyoti、Brisbane, Australia

2017 年 12 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Hotel near the station

Internet connection not up to speed. Password valid for 24 hours only - not good when you are staying for a week or more. Password should be valid for duration of stay.

2017 年 11 月に 6 泊滞在

6/10 (普通)

M、London

2017 年 10 月 23 日

Average hotel close to Bombay market.

Room was comfortable with nice decor. Hotel staff were excellent and restaurant was good.

2017 年 10 月に 4 泊滞在

10/10 (非常に良い)

Rajeev、New Delhi

2017 年 10 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice experience to stay in comfort. Back view is not that good. some toiletries facilities may be added more

2017 年 10 月に 2 泊滞在

2/10 (非常に不満)

Henning、Denmark

2017 年 8 月 18 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Run down hotel, with very slow internet.

Overpriced, room was dirty and wifi was so slow any work was impossible (could bately open email).

2017 年 7 月に 1 泊滞在

6/10 (普通)

Mukund

2017 年 2 月 7 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

When no options available.

Just OK type. Airconditioning was stinking in common area. When asked to deliver toilet soap, need to remind two times. Finally when person came to give soap, he was reluctant to give two soaps.

10/10 (非常に良い)

宿泊されたお客様

2016 年 10 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

Zakiahmad

2016 年 9 月 5 日

気になった点 : 清潔度、施設のコンディションと設備

Frustrated stay

Frustrating experience. Not giving free wifi. For international travellers wifi could be really big help but they charge lot of money for wifi. I Will not stay again. Despite room cleaning service bathroom was not cleaned appropriately.

6/10 (普通)

jigar

2016 年 6 月 6 日

気になった点 : 客室の快適度

Location wise its ideal but overall hotel experience was not so great. Air conditioner in the rooms weren't working properly. Though they changed the towels everyday in the rooms it looked like used towels. There is no free WIFI in the hotel and we have to pay for WIFI. After that also WIFI network wasn't great at all.

2/10 (非常に不満)

Bharat

2016 年 4 月 27 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.

General Managerからの返信 (投稿日 : 2016 年 9 月 19 日)

Dear Mr. Bharat, Namaskar !! Thank you so much for choosing us for your stay, however I am highly disappointed to read that we failed in keeping up with your expectations. I sincerely regret the inconvenience caused to you due to service issues, food & beverages, staff behaviour, and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the staff and also improving concerns.hence there is always a scope of improvement. . We hope that you will not let this isolated incident influence your perception of Lords Plaza & you would accord us another opportunity to serve you We look forward to welcoming you again very soon!

4/10 (不満)

Angel、UK

2016 年 3 月 5 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Hotel needs updating.

Reasonably clean hotel near the shopping area with hard working staff. It looks like trapped in the 1960s style so does need updating to a modern standard.

4/10 (不満)

宿泊されたお客様

2016 年 2 月 28 日

良かった点 : 清潔度、客室の快適度

気になった点 : スタッフとサービス

Mess up with payment system - staff very unhelpful, tried to speak to manager who was rude and condescending. Wifi not working.

6/10 (普通)

Sri、kanpur

2016 年 1 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

An upcoming hotel in Surat

Is a good hotel with great price. However though had booked for twin bedrooms they only could offer with single bed and had to add a rollaway bed for second guest. This was unexpected. With some glitches aside the hotel is good and has a good value for price.

8/10 (良い)

Tisha 、Naperville, illinois

2016 年 1 月 7 日

A five minute taxi/auto drive to the rail station.

Our experience was positive, and the complimentary breakfast was great. The morning of our checkout the taxi that we booked, did not show-up after waiting approx. 20 minutes the hotel's van took us to the rail station, so we would not miss our scheduled train to Mumbai. Upon arrival at the rail station the driver found a porter for us to handle our four heavy luggage. This took the pressure off for us, trying to find the correct platform, carrying the luggage, and the porters placed it on the assigned seats as well. That's why I feel the little extras made this an overall positive experience. The hotel itself was reasonable for 2 nights expect to pay $100 USD for 2 nights. The rooms were clean, complimentary bottled water, and a coffee pot with tea bags, coffee, and creamer in the room.

10/10 (非常に良い)

Malik、Canada

2016 年 1 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice clean hotel with excellent breakfast.

The hotel is nice and clean with friendly staff. The breakfast was good too.

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