Outdoor pool, sun loungers

Reviews of Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

4 out of 5
Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel
42 First Avenue and Fairway Drive, Maroochydore, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 202 out of 364 reviews" "
Rating 8 - Good. 86 out of 364 reviews" "
Rating 6 - Okay. 39 out of 364 reviews" "
Rating 4 - Poor. 17 out of 364 reviews" "
Rating 2 - Terrible. 20 out of 364 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful, there were buildings and workman around the area but was very organised. Breakfast was great and well organised
Stayed 1 night in Mar 2024

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided an adequate breakfast for the traveller, beds very comfortable, it was quiet, staff very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Barry

Stayed 1 night in May 2024

10/10 Excellent

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Rooms were clean and beds comfortable!
Stayed 1 night in May 2024
Response from Front Office on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Front Office on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary-anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was everything we were expecting Lovely room great service
Stayed 1 night in May 2024
Response from Front Office on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast were great and a short walk to town
Stayed 2 nights in Apr 2024
Response from Front Office on May 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorraine

Traveled with partner
Liked: Property conditions & facilities
Shopping is very close you can walk everywhere
Stayed 4 nights in Apr 2024
Response from Front Office on May 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jamie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Close to everything
Stayed 2 nights in Apr 2024
Response from Front Office on Apr 19, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

vera

Traveled with partner
Rooms are so small
Stayed 1 night in Apr 2024
Response from Front Office on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

vera

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated swimming pool on the 8th floor was great. Breakfasts were ample and tasty.
Stayed 5 nights in Apr 2024
Response from Front Office on Apr 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Wayne

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Front Office on Apr 13, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Norm

Stayed 1 night in Mar 2024
Response from Front Office on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front Office Team on Apr 7, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Maria

Traveled with partner
Liked: Staff & service, amenities
Didn’t like only having a fitted sheet and no top sheet
Stayed 2 nights in Mar 2024
Response from Front Office Team on Mar 14, 2024
Thank you for your feedback. We apologise that you were not provided a top sheet during your stay. We will forward this to our Housekeeping team and address this issue. We hope to welcome you again soon and have a better stay.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Things up
Stayed 2 nights in Feb 2024
Response from Front Office Team on Mar 14, 2024
Thank you for your feedback. We hope to welcome you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Team on Mar 14, 2024
Thank you for your feedback. We hope to welcome you again soon.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Rooms are quite small and definitely overpriced. Think student accommodation type of thing. Overall property is good but pricing needs review.
Stayed 1 night in Mar 2024
Response from David on Mar 3, 2024
Thank you for your review Samuel. We appreciate constructive feedback. We do have other room types that have bigger sizes. Hope we can welcome you back in the near future.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to plenty of things. Poor parking options for free.
Stayed 2 nights in Feb 2024
Response from Front Office on Feb 24, 2024
Hi Chris,We appreciate your feedback! we hope to welcome you again soon.

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent night rest! Very clean, great facilities, excellent customer service and yummy breakfast! Even made us scrambed eggs dairy free! Well done Holiday Inn thankyou for making our stay a lovely experience 👍
Stayed 1 night in Feb 2024
Response from Front Office on Feb 21, 2024
Hi Shane,Thank you again for staying with us.We are glad to hear that you enjoyed your recent stay. We hope to welcome you again next time.Kind Regards,

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was great in every way but no onsite parking is an issue for such a great hotel-
Stayed 1 night in Feb 2024
Response from Reservations on Feb 15, 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Bradley

Business traveler
Liked: Cleanliness, staff & service
Had to park off site, over priced, size of the room was the size of a bathroom, bed was like a rock
Stayed 1 night in Feb 2024
Response from Reservations on Feb 15, 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Sean

Traveled with partner
First few nights were only just bearable. Unable to sleep due to aircon turning off every hour or so, this would then cause us to wake up hot AF and turn aircon back on. We repeated this for two nights, staff unable to help until we requested a new room or we were ready to check out. Moved to new room and the aircon issue did not continue so clearly a fault in the first room. Apart from almost getting a divorce due to the ongoing sleep deprivation the first few nights, everything else was ok. Probably wouldn’t stay here again though.
Stayed 4 nights in Feb 2024
Response from Chan Saisut on Feb 11, 2024
Dear Mr. Sean,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that you deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Engineering Team to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Chan SaisutDuty Manager

10/10 Excellent

Bo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's pretty well maintained and staff were kind too. Many restaurants to walk in nearby the hotel and Sunshine plaza shopping centre was so close. The beach was 17 mins walk distance, though. The rooftop swimming pool was good too but a bit dirty. I saw some white settlement or papers? in the water, and saw them again the next day. Overall, it was good.
Stayed 2 nights in Jan 2024
Response from Front Office on Feb 4, 2024
We're glad you enjoyed your stay and appreciate your feedback. We apologize for any inconvenience with the rooftop pool and have taken immediate steps to address it. We hope to welcome you back for an improved experience.

10/10 Excellent

Craig, Kallangur

Stayed 3 nights in Jan 2024
Response from Front Office on Feb 11, 2024
Hi Craig,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,

6/10 Okay

Laura

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office on Feb 11, 2024
Hi Craig,Thank you for your feedback. We hope to welcome you again soon.Kind Regards,

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Front Office on Feb 11, 2024
Hi Philip,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,

2/10 Terrible

Charles

We was their for 5 days they never clean the floor in our room
Stayed 5 nights in Jan 2024
Response from Chan Saisut on Feb 11, 2024
Dear Mr. Charles,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After listening to you during your stay and reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Duty Manager

10/10 Excellent

Kolby

Stayed 3 nights in Jan 2024
Response from Reservations on Feb 15, 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic hotel
Very basic hotel. Don’t expect too much when you stay and I would only recommend for a short one or two night stay. I wish I had read previous reviews about the pillows - they really need to invest in better pillows.
Stayed 5 nights in Jan 2024
Response from David on Jan 16, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Sunshine CoastI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We will forward this to management for further review.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel with all new everything. Top notch service, nice rooms, short drive to main beach.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Richard,Thank you very much for your stay with us and excellent score feedback.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Naysan

Stayed 5 nights in Dec 2023
Response from David on Jan 14, 2024
Thank you for your review Naysan. Hope we can see you again soon!

8/10 Good

Camille

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well located to all recreational options. The staff were professional and friendly. The rooms wete clean and comfortable.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Camille,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

4/10 Poor

Emma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very unfortunate experience at this hotel. First we were given a dirty, unmade room. Staff did their best to deal with the situation and put as straight into another room, however it took a long time to get our extra towels and bedding delivered. It was chaos because one lift wasn’t working, leaving only one lift for all guests and staff. Breakfast options were poor, and for the price and location one would expect free parking with the booking.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Emma,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. Regarding parking, we have just launched accommodation with parking package inclusion.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Wendy, Mentone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new hotel so it's still in good condition. I could see signs of it starting to slip eg. Bathrooms showing signs of wear and tear. The TV has inbuilt chromecast which was a bonus. But it's overall it's a great Holiday Inn. Breakfast is included and has something for everyone.
Stayed 3 nights in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Wendy,Thank you very much for your stay with us and excellent score.In terms of bathrooms showing signs of wear and tear, this issue will be raised up to Management team accordingly.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab place to stay
Location was super. Everything was in walking distance with great restraunts and beach within 10 min walk. Parking was easy with the undercover parking facility behind the hotel and reasonable at only $6 a day. Having breakfast there was super with a good range of food to kick start the day. The only small issue we had was no clean towels available each day because the hotel had run out, acknowledging this was in peak season. The room unfortunatley has no where to dry towels / swimmers. A couple of extra towel racks or hooks in the bathrooms may solve this.
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Ruth,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay overall was good but the room was too cramped. I injured my foot on the heavy glass bathroom door on the last night because there is no space to move around and it has an unprotected sharp corner. Free breakfast was well done. Rooftop pool beautiful.
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Jacqueline,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations in terms of bathroom configuration. After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Katherine,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Lisa

Traveled with family and small children
Liked: Amenities
The standard room was cramped with 2 x queen beds. No storage space. No privacy door to the bathroom/toilet. Shower walls showed a silhouette of the person showering. For a room that slept 4 there was only 1 chair, 2 coffee cups, 2 teaspoons. No microwave. The hotel itself was beautiful and the amenities pretty good with guest laundry, gym and roof top pool. Staff were polite when approached.
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Lisa,Thank you very much for your stay with us.Regarding the shower room door can be swop around for both side main bathroom door and shower door as well.In addition, for 4 people we would suggest you make a reservation in Suite that will be providing more spacious space with 1 king bad in the main bedroom and 1 big sofa bed in the living area as well as the wardrobe mirror can be pull over for the partition with 1 TV in living area and 1 TV in bedroom.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Just need to have more towels at pool area. There was never any towels there .
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Jason,Thank you very much for your stay with us and excellent score.Regarding the pool towel feedback, it has been figured out successfully.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Rochelle

Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Rochelle,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Michelle,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear George,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was very nice, front service women were very kind and helpful.
Stayed 4 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Daniel,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel room was very clean, would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on Jan 14, 2024
Dear Tina,Thank you very much for your stay with us and excellent feedback.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Sam

Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on Jan 14, 2024
Dear Sam,Thank you very much for your excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on Jan 14, 2024
Dear Julia,Thank you very much for your excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Walter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room very small seating was by almost nil.
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on Jan 14, 2024
Dear Walter,I would like to thank you for sharing your honest feedback.We do have the spacious room type which is suite that will be 1 bedroom and 1 living area for you.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.