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Reviews of Sonata on Nevsky 11

3 out of 5
Sonata on Nevsky 11
Nevsky Prospect 11, app 6, St. Petersburg

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 55 reviews" "
Rating 8 - Good. 24 out of 55 reviews" "
Rating 6 - Okay. 2 out of 55 reviews" "
Rating 4 - Poor. 7 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, wonderful service
The service was amazing. The facilities are a bit old but the location is unbelievable and in general the hotel gives a very good value for money
Stayed 3 nights in Jun 2019
Response from Yuliya on Jun 18, 2019
Thank you for staying with us!

8/10 Good

Andrew, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is a good place to stay. Location is great, it is right on Nevsky ave. There are some cons: there is no elevator, so if you have a heavy bag, you'll have to drag it to 3rd/4th floor. It is noisy, people walking on the floor entire night.
Stayed 1 night in Oct 2018
Response from Администратор on Nov 2, 2018
Thank you! We will really appreciate your feedback and suggestions regarding our service.

4/10 Poor

Woonhak

Disliked: Property conditions & facilities, room comfort
Think twice before booking.
Don't be deceived by the picture. They gave me an attic room with low ceiling, telling me no more rooms available. There is no elevator so you will have to carry your luggage to your room. 135 steps to the attic room. Breakfast was meager. No choices.It was not a pleasant stay.
Stayed 3 nights in Aug 2018
Response from Администратор on Aug 17, 2018
Dear Woonhak, Thank you for your opinion! Sorry, but now the high season. Next time we will meet your expectations. Best regards, hotel staff and Manager.

6/10 Okay

ngswe, Toronto, ON

Liked: Staff & service
Disliked: Property conditions & facilities
Great location for visitors
Great location for first time visitors to St. Petersburg. Located right in the centre on Nevsky Prospect, this hotel is a good base camp to see all the sights. Hotel is in historical district and therefore the building itself is quite old. Our room had a faulty electrical fuse where bumping the wall briefly would cause the fuse to trip. No elevators so it could be challenging for accessibility as you would need to walk up at least 4 floors. The rooms that face onto Nevsky Prospect could be quite noisy at night. Being a main arterial, there are lots of pedestrians on the street into the late hours of the night (lots of amenities are open throughout the night). A lot of locals also like to rip through the streets along the street into the wee mornings. Overall it is a good base camp and for the money it could be good value. If you’re looking for more modern hotels and amenities like an elevator, I would look elsewhere.
Stayed 4 nights in Jul 2018
Response from Администратор on Jul 19, 2018
Thanks a lot for your respond! We will be waiting for you again in our hotel. Best wishes, Hotel "Sonata"

10/10 Excellent

shahrouz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nice hotel with a premium location. Very clean and friendly staff. After having an awful experience booking an apartment we moved to this place and enjoyed our stay. Just remember there is no lift in the building and the rooms are located in 3rd and 4th floor.
Stayed 4 nights in Jun 2018
Response from Администратор on Jun 21, 2018
Hello, Shahrouz, Thank you for your message. Our hotel is located in the historical building and we, unfortunately can't afford to have a lift! We are hope to see you again in our hotel. Best wishes, the staff of the hotel "Sonata"!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Great place. No complaints at all. Clean, friendly staff, sound proof windows that can be opened for fresh air. Excellent breakfast included.
Stayed 3 nights in Jun 2018
Response from Администратор on Jun 21, 2018
Hello, Thanks a lot for your comment! We are glad that all was great for you. Will be waiting for you next time! With regards, the administrator of the hotel "Sonata"

10/10 Excellent

M, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Clean, quiet, well-maintained and very close to the Hermitage. Helpful staff and excellent value for money. It's on Nevsky and so there can be some traffic noise at night - bring earplugs - but it's surprisingly quiet overall. I stayed for five nights and would certainly stay there again. As other reviews have noted, it's up four flights and there is no lift.
Stayed 5 nights in Sep 2017
Response from Администратор on Jan 12, 2018
Dear guest! Thank you for your great feedback! We hope that you will visit our hotel once again. Sincerely, the hotel administration.

4/10 Poor

Tatiana

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The photos on the site do not correspond to the actual hotel. The staff told us that they do not even have that type of a room. It was definitely not a junior suite we expected to get for this money. The room was very small. There was also supposed to be large sofa according to the description, however, there was only a fold-up cot, which was very uncomfortable to sleep for seven nights. The hotel is also located on the high third floor of an old building with no elevator or somebody available to help with your luggage.
Stayed 7 nights in Sep 2017
Response from Администратор on Jan 9, 2018
Dear Guest! Thanks for your feedback. We apologize for the inconvenience. We hope that you will visit our hotel again. Sincerely, the hotel administration.

8/10 Good

BB, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, clean and reasonably priced.
The hotel is hard to find as it is at the top of a rundown common stairway. Look for the entrance with a black canopy and adverts for the pizza restaurant on the 1st floor. Don't be put off by the climb up the stairs to the hotel reception on the 4th floor. The staff are very welcoming and speak great English. Our room was fresh, modern and quiet with a view over the main road. Rooms are on the 4th, 5th and 6th floors and there is no lift. Breakfast was the only disappointment, not much choice, poor quality and lukewarm. We chose to go to one of the main local restaurants instead. For the money and location we were very pleased with this hotel.
Hotel entrance
Stayed 5 nights in Jun 2017
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback and look forward to seeing you again!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
The Hotel was in a good location
114 steps to get to your room, no lift, no coffee facilities or fridge in the room. The air con in my room was only blowing cold air and my friend's room was so hot it was not pleasant at all. My bed blanket had a yellow stain on it. The breakfast lounge was small with no great variety of breakfast choices, it was extremely hot and uncomfortable and the air con was not working so we had to ask for a fan to be able to eat our breakfast, . They had no brochures available on tours or things to do in Russia, they managed however to book our taxi to get back to the airport.
Stayed 2 nights in Jun 2017
Response from Елизавета on Jan 10, 2018
Good afternoon! We apologize for the inconvenience, we always work on the mistakes, so that in the future you can be satisfied with the visit of our hotel. Thanks for your feedback!

10/10 Excellent

Steven , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel staff!!
The stay is great here, with reasonable pricing and great hotel staff. They are friendly and tried their very best to provide all needs. The small coffee corner opening 24/7 is also great for a coffee chat there. Just a minor point this there is no elevator in the building!
Stayed 2 nights in Jun 2017
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback and look forward to seeing you again!

10/10 Excellent

Don

Liked: Cleanliness, staff & service
A good deal in great location
Great desk help, very friendly and efficient. Clean room, very centrally located to Hermitage and stores
Response from General Manager on Jan 30, 2017
Hello! Thank you very much for choosing our hotel and such a great review! Come and visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Елизавета on Jan 10, 2018
Добрый день! Спасибо за вашу оценку!

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Great location
Didn't realize that it would have so many steps. Hard to find. Just a door in the middle of a busy block. Great location. Staff was very kind and helpful. Spoke very good English.
Response from General Manager on Jan 12, 2017
Hello! Thank you for choosing our hotel and evaluating the effectiveness of the work! Hope You all liked it and will be waiting for You again! Manager, Saldeva Lydia

10/10 Excellent

Eugene, Los Angeles,Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent service
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback!

8/10 Good

Nishith

Liked: Cleanliness, staff & service, property conditions & facilities
Small clean centrally located Micro hotel
Sonata Nevsky is a Micro Hotel. First the negatives - It has 12 small rooms, that requires guests to climb between 5 to 7 segments of stairs. Now the positives - Staff is great, friendly, genuinely wanting to be helpful and hospitable. Rooms are clean. Breakfast is well made. All day complementary coffee, tea and pastries is cherry on the top. Location is outstanding, very close to Hermitage, landmark cathedrals, and canals.
Response from Елизавета on Jan 10, 2018
Good afternoon! Unfortunately, we can not install a lift in an old building in the center of Nevsky Prospekt. Thank you for your feedback and look forward to seeing you again!

8/10 Good

peanut

Liked: Staff & service
Nice location and staff
It is not easy to find, but if you pay attention to the signs in the wall you ll find it. Be prepared to 5 levels of stairs. Clean and confortable room, a bit noisy because i had my window to the street, and thre is not a lot of isolation for corridor. Staff very friendly and helpfull Great location, 1 min to subway, 5 min to hermitage Would recommend and stay again
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback! We are waiting for you again!

8/10 Good

Juhani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Yuliya on Jun 13, 2019
Уважаемый Илья, большое спасибо за ваше мнение!

8/10 Good

Svetlana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Сам отель и его месторасположение понравились. Осадок остался от заселения. На ресепшене дали схему прохода к апартаментам с неправильным кодом домофона, номер квартиры не указали вообще, девушка на ресепшене первый день работает, ничего не знает. Потратили нервы и время.
Stayed 3 nights in May 2019
Response from Yuliya on Jun 1, 2019
Спасибо за ваше мнение. Приносим свои искренние извинения за доставленные неудобства.

4/10 Poor

Dan

Disliked: Property conditions & facilities, room comfort
Bon emplacement mais le reste est mauvais
L’hôtel ne vaut pas un 3 étoiles. En France ça serait un 1 étoile je pense. L'entrée de l’hôtel est une pizzeria. Il faut monter plusieurs étages sans ascenseur pour arriver à la chambre. Il n'y a pas de lobby mais juste un comptoir. Le petit déjeuné est vraiment faible. A ce prix j'aurai préféré m'acheter quelque chose bien mieux dehors a manger. Ma chambre avait un plafond penché ce que je n'aime pas et mon drap était déchiré. Il ni a aucune carte électrique tout est a clé chambre et même le coffre fort. A la TV il y avait que des chaines russes. J'avais la possibilité de rester mais je suis parti des le lendemain pour un 4 étoiles. Le seul point positif est l'emplacement.
Stayed 1 night in Apr 2019
Response from Yuliya on Apr 18, 2019
Merci pour vos commentaires. Vous avez été informé à l'avance de tous les services de l'hôtel. Et vous êtes parti parce qu'un chauffeur de taxi vous a trompé pour une somme d'argent, les taxis que vous avez commandés à l'aéroport ne sont pas avec nous. L'hôtel a essayé de vous aider le mieux possible, vous avez proposé de loger dans un autre hôtel de notre chaîne, vous avez refusé. Bon voyage.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Остановилась в этом отеле на одну ночь. Уютный небольшой отельчик. Прекрасное расположение. Персонал отличный, номер комфортный. Мне достался с видом на внутренний двор, поэтому в номере было тихо. В течении дня можно выпить чай кофе бесплатно. Единственный минус- это отсутствие на улице вывески отеля или указателя. Нужно всматриваться в мелкие надписи у всех дверей в этом доме, чтобы отыскать вход.
Stayed 1 night in Jan 2019
Response from Юлия on Feb 5, 2019
Добрый вечер, Елена! Большое вам спасибо за то, что нашли время поделиться вашими впечатлениями о нашем отеле! Мы рады, что вам у нас так понравилось. Что же касается вывески: она вот-вот появится, находится в стадии согласования! Ждем вас в гости вновь!

4/10 Poor

Galina

Liked: Cleanliness, property conditions & facilities
Завтраки отвратительные.Каждый день недоваренная гречневая каша и яйца вареные. Остальное все пакетированное.
Stayed 3 nights in Jan 2019
Response from Юлия on Jan 22, 2019
Уважаемая Галина, спасибо за ваше мнение. Мы обязательно проработаем указанные вами замечания.

8/10 Good

Tomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入り口が大変分かりにくく、何度も人に聞き、1時間かけてたどり着いた。
Stayed 3 nights in Dec 2018
Response from Yuliya on Jan 13, 2019
Dear Guests, Thank you for a nice feedback!

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Nasz pokój znajdował się na 3 piętrze i to właściwie jedyny minus , bo nie ma tam windy, napewno nie jest to miejsce dla niepełnosprawnych czy starszych ludzi. I to właściwie jedyny minus Cała reszta to jeden wielki plus. Po prostu rewelacja -lokalizacja -czystość ( poprostu laboratoryjna steryloność ) -personel -wygodne łóżka długo by można zachwalać. Tak powinien wyglądać każdy hotel Gratuluję poziomu
Stayed 6 nights in Dec 2018
Response from Yuliya on Jan 13, 2019
Dear Guests, Thank you for a nice feedback!

6/10 Okay

Maksim

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
В отеле все было хорошо: номер, чистота. расположение. Его было трудно найти (не было указателей) и персонал наотрез отказался выдавать чек об оплате услуг по проживанию. Что в принципе является нарушением прав. Спорить и пререкаться уже не было времени. Учитывая, что цель поездки была командировка, это оставило очень отрицательное впечатление.
Stayed 2 nights in Dec 2018
Response from Yuliya on Jan 13, 2019
Уважаемый Максим, благодарим вас за ваше мнение. Хотели бы отметить, что отель ВСЕГДА выдает отчетные документы в том случае, если оплата за проживание производится отелю напрямую. В вашем случае вы оплачивали проживание на сайте компании Hotels.com, которая и должна предоставить вам документы. Считаем вашу претензию необоснованной. От вас лично денежных средств отель не получал.

8/10 Good

Martti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Yuliya on Oct 26, 2018
Thank you for a nice feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
メトロ駅すぐそば、ネフスキー通りやエルミタージュ美術館も徒歩圏内でアクセスが素晴らしい。エレベーター無しが難点。
Stayed 1 night in Mar 2018
Response from Administration on Aug 17, 2018
Thank you so much for such s nice feedback! We are so grateful to you and glad to hear that you have such great experiences and impressions about the hotel! Hope some day we will meet again! Best regards, hotel staff and Manager Julia.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Sjekket ut etter en natt.
Sentralt, men har lite med hotell å gjøre. Er som et rom i femte etasje uten heis. Resepsjon på størrelse med et telefonkiosk. Trist frokost. Sentralt plassert på Nevsky Prospekt, men jeg opplevde det som masete og uten pusterom.
Stayed 3 nights in Jul 2018
Response from Administrator on Aug 17, 2018
Dear Guests, thank you very much for your opinion! We have quite rooms rooms bigger. Unfortunately today is a high season and many tourists in the city and in the hotel. Hope to see you someday again! Kind regards, Hotel Manager

10/10 Excellent

Ricardo, Mendoza, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Más que recomendable
Úbicacion ideal, y el personal muy predispuesto a colaborar en todo momento a pesar de las diferencias en el idioma siempre intentan ayudar, la verdad más que recomendable
Stayed 4 nights in Jun 2018
Response from Администратор on Jul 21, 2018
Thanks a lot for your respond! We will be waiting for you again in our hotel. Best wishes, Hotel "Sonata"

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herrvorragende Lage
Top Lage (eine Hotelbeschriftung wäre hilfreich, damit man nicht vor dem Hotel herumirrt.) Ansonsten ein gutes, sauberes Hotel) Hilfsbereites Personal
Stayed 2 nights in Jun 2018
Response from Администратор on Jun 21, 2018
Guten Tag, Andreas! Vielen Dank für Ihr Feedback, bitte kommen Sie wieder zurück! Mit Respekt, der Verwalter des Hotels "Sonata"!

10/10 Excellent

KatiayRafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, el personal muuuuy amable, servicio excepcional, limpieza total. Falta un letrero más grande a la entrada del hotel.
Stayed 1 night in Jun 2018
Response from Администратор on Jul 17, 2018
Thanks a lot for your respond! We will be waiting for you again in our hotel. Best wishes, Hotel "Sonata"

10/10 Excellent

YAHOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauber und sehr gute Stelle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
В целом все хорошо
Хорошее расположение, комфортный номер, чистая ванна. К сожалению не дали никаких отчетных документов за проживание.
Response from Евгения on Feb 22, 2018
Добрый день Спасибо Вам за отзыв, Ваше мнение очень важно для нас. Вы оплачивали проживание через нашего партнера, а не на прямую в отеле, в связи с этим мы не можем выдать счет и чек об оплате. Если необходимо, мы выдаем гостям справку о проживании на фирменном бланке отеля. Спасибо за понимание, с уважением, администрация отеля.

8/10 Good

María Teresa

Disliked: Cleanliness, property conditions & facilities
Hotel sucio pero bien ubicado
Nunca nos cambiaron las sabanas y no hicieron limpieza del baño. El hotel está muy bien ubicado pero es una lástima que nooooooo lo tuvieran limpio
Stayed 7 nights in Nov 2017
Response from Администратор on Jan 9, 2018
¡Gracias por tus comentarios! ¡Tu opinión es muy importante para nosotros! Nos disculpamos por las molestias. desafortunadamente, debido a problemas técnicos tuvimos problemas con la disponibilidad de ropa limpia, que tratamos de advertir a todos los huéspedes de nuestro hotel, en el momento en que se eliminan los problemas, lo cual estamos felices de informarle. Atentamente, la administración del hotel.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente! Muy buena ubicación. Personal muy amable. Muy buenos en desayuno. Muy recomendable.
Stayed 3 nights in Sep 2017
Response from Администратор on Jan 9, 2018
Estimado invitado! ¡Gracias por tus excelentes comentarios! Esperamos que visite nuestro hotel una vez más. Atentamente, la administración del hotel.

4/10 Poor

SERGEY

Disliked: Cleanliness, property conditions & facilities, room comfort
Ужас!!!
Предоставили номер без вентиляции, напротив окон вытяжка из пиццерии, запах угара, поменять номер или вернуть деньги отказались, пришлось срочно переезжать в другой отель
Stayed 1 night in Sep 2017

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Не плохо
Из плюсов: отличное расположение, все рядом; ежедневная уборка номера; чистое белье, полотенца; хорошая скорость wi-fi Из минусов: у нас был 5-ый этаж без лифта; очень скудный завтрак (может лучше и без него); Знаете, остановлюсь ли я тут снова- думаю да. Что хотелось бы добавить?- одноразовые тапочки, может это уровень след категории отеля, не знаю, но была бы им очень рада. На полу кавролин, наверное его пылесосят (не спорю), но до меня там же могли ходить обутыми ?-думаю да, поэтому очень хотела увидеть тапочки.
Stayed 3 nights in Sep 2017
Response from Администратор on Jan 9, 2018
Добрый день, Татьяна. Спасибо Вам за Ваш отзыв! Он очень важен для нас. Мы рады, что Вам понравилось у нас в отеле! Одноразовые тапочки предоставляются по просьбе гостя. В следующий раз просто скажите администратору. Ждём Вас в гости! С уважением, администрация отеля.

8/10 Good

Lena

Liked: Cleanliness, staff & service, room comfort
St Petersburg enkelt men trevligt hotell.
Hotellet har en perfekt placering. Nära sevärdigheter. Lite svart att hitta. Ligger i en trappuppgång till en pizzeria på tredje våningen. Trevlig hjälpsam personal. Frukosten kunde varit bättre. Oftast saknades något. Dvs de fyllde inte på kontinuerligt. Men sa man till så tog de fram.
Stayed 6 nights in Jul 2017
Response from Елизавета on Jan 10, 2018
Good afternoon! Thanks for your feedback! We will wait for you again!

8/10 Good

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saint Petersbourg à pieds
Très bien situé cet hôtel est toutefois bruyant,du moins pour les chambres donnant sur la Perspective Nevski.Si de plus elles sont au 3eme étage sans ascenseur,il vaut mieux être jeune.Le personnel est charmant,et l'impression globale est très bonne,même si le prix est élevé
Stayed 4 nights in Jun 2017
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback and look forward to seeing you again!

8/10 Good

Sara

Liked: Cleanliness, room comfort
Disliked: Staff & service
Response from Елизавета on Jan 10, 2018
Добрый день! Спасибо за вашу оценку!

8/10 Good

Yoshifumi

Liked: Cleanliness, staff & service
笑顔を絶やさず旅行者をホッとさせるホテル
フロントの女性が四六時中笑顔を絶やさない接客でした。大変すばらしいです。
Response from Елизавета on Jan 10, 2018
いい午後！ ご意見ありがとうございました。もう一度お会いできますように！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Елизавета on Jan 10, 2018
Добрый день! Спасибо за вашу оценку!

8/10 Good

Stefano

Liked: Cleanliness, room comfort
hotel comodo e pulito
Data la posizione centrale abbiamo potuto visitare monumenti e cattedrali a piedi
Response from Елизавета on Jan 10, 2018
Good afternoon! Thank you for your feedback and look forward to seeing you again!

10/10 Excellent

Alexandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Елизавета on Jan 10, 2018
Добрый день! Спасибо за вашу оценку!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay !
Response from General Manager on Jan 30, 2017
Hello! Thank you very much for choosing our hotel and such a great review! Come and visit us again.

8/10 Good

Natochka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший Отель ,вернёмся ещё сюда !
Все понравилось! Отель очень хороший,расположение просто в 1 минутной доступности.
Response from General Manager on Jan 12, 2017
Здравствуйте! Большое спасибо за Вашу оценку и комментарий относительно работы гостиницы "Соната"! Будем ждать Вас снова. Управляющая, Салдаева Лидия.

8/10 Good

SERGEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Великолепное расположение для пеших прогулок по историческому центру Питера. Выдти утром напротив арки Генштаба редкое удовольствие. Единственный минус крайне сдержанное информирование вновь прибывающих гостей. Розыск ресепшн по 3 этажам напрягает. Могли бы и внятную табличку повесить.
Response from General Manager on Jan 12, 2017
Добрый день! Благодарю Вас за оценку работы гостиницы и столь информативный отзыв! Все замечания будут обязательно учтены в дальнейшей работе. Будем рады видеть Вас снова! Управляющая, Салдаева Лидия.