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Reviews of Casino Queen Hotel

3 out of 5
Casino Queen Hotel
200 Front Street, East St. Louis, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 605 out of 1443 reviews" "
Rating 8 - Good. 392 out of 1443 reviews" "
Rating 6 - Okay. 249 out of 1443 reviews" "
Rating 4 - Poor. 110 out of 1443 reviews" "
Rating 2 - Terrible. 87 out of 1443 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Cassie

Traveled with family and small children
The first room we were in the toilet was falling off the wall. We did get moved to another room that wasn’t much better. Very stained carpets and bed linen. The curtains wouldn’t close all the way. We stayed 2 nights and even with directly speaking to the housekeeper they not clean our room while we were out. I had to call the front desk to get fresh linens and towels and had to take out my own trash. The hotel hallways smell so much like marijuana that I had to put a towel at the bottom of the door to keep the smell out. The control panel in the elevator was damaged and unsafe. The only positive I have for our stay was the shuttle ride to and from the ballgame.
Stayed 2 nights in May 2024

4/10 Poor

Liz

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Early staff was nice and respectful.. Late night staff was rude and unprofessional also very ignorant
Stayed 1 night in May 2024

4/10 Poor

Mary

Front desk is very rude. Once coffee pot is empty they don’t replace and if you don’t like coffee there’s no tea. Tiles in bathroom are loss and very slick when wet. Toilets are low, they should be higher.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is top notch !
Stayed 1 night in May 2024

2/10 Terrible

Mindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not acknowledged by staff barley during the entire stay. Everything and surface was dirty. Our room had s fantastic view of the Arch but the room was filthy. Stains in the carpet everywhere and didnt even try to clean them. Furniture was majorly chipped and old. Lamps did not work and shades torn. They had an amenity card and they didnt have anything that was mentioned. When asked if we could have extra cream and coffee they stated we gad to go to a room down stairs a use a dispensing machine. Could not get packets for the room. Called your service on Saturday and no relief. Gave $25 credit to use your service again. Called monday to soeak to manager and no call back! Ridiculous!!!
Stayed 2 nights in May 2024

4/10 Poor

Gary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We use to go to the Casino Queen years ago and it was a decent place to stat. It is now in dire need of updating. Our rooms carpet was dirty with many visible stains on the floor. The bedside table was all chipped up. The hallway and lobby carpets obviously vrry dirty. Would not recommend this hotel and we will not stay there again. The shuttle service to Busch Stadium was awesome though.
Stayed 1 night in May 2024

10/10 Excellent

Dan

Liked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

samantha

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
terrible experience
Stayed 1 night in May 2024

4/10 Poor

Lucas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby bathrooms looked like a worker had not been in them in years. The stall door was broken, and the other toilet didn't flush without spraying the person using it. Our sheets had stains on them. Room was a good size, but it is obvious the entire hotel could use some work and more attention.
Stayed 1 night in May 2024

6/10 Okay

Shane

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This place is too isolated unless you're planning on doing nothing but gambling at the casino
Stayed 1 night in May 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Adrea

Traveled with partner
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Michelle, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to everything we wanted to do. Very clean and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very friendly and helpful. Large rooms with good facilities but looks a bit tired. Metro nearby is very convenient for getting in/out of St Louis.
Stayed 3 nights in May 2024

10/10 Excellent

Tendai

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to all the places I needed to go. the location is convenient.
Stayed 1 night in May 2024

8/10 Good

Ben

Liked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Hello Ben, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

6/10 Okay

Gil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reservation staff could be more friendly and smile and actually be happy
Stayed 1 night in May 2024
Response from Hotel Management on May 19, 2024
Hello Gil and thank you for taking a moment and giving us a review. We strive to give the best customer service possible, and we apologize for falling short during your visit. Once again, we thank you Gil and we hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 18, 2024
Hello Sharon, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and a casino was close by
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room though clean was shabby. Large tear in carpet, all the lamp shades were torn and furniture has seen better days. Just sad state
Stayed 1 night in May 2024
Response from Hotel Management on May 19, 2024
Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

8/10 Good

Sally

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Management on May 14, 2024
Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cleaning staff needs to clean showers better. Everything else was good.
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.

8/10 Good

Tommy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to and from baseball park
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!

6/10 Okay

Brendon

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
To begin with the casino was the highlight. Very clean, well lit, non smoking, Deccent game selection for the size. The staff in the casino and hotel were great, but the hotel was rough. To be charging premium prices for a two star at best is laughable. The rooms haven’t been remodeled or upkept in years. The water pressure is somehow too much, feels like a fire hose. Torn up carpet and doors don’t fully latch. Overall would stay again if it was cheaper because there is plenty of positives. The casino was nice, location to the tram was convenient and the shuttle service was great. Aslong as you set your bar low it is fine, just hunt for deals.
Stayed 2 nights in May 2024
Response from DraftKings at Casino Queen on May 8, 2024
We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been a few years since i stayed here. The rooms are much nicer and cleaner than the past. The food was 100x better - we ate the pizza and it was the best pizza i have ever had at any casino. Great job !
Stayed 1 night in Apr 2024
Response from DraftKings at Casino Queen on May 8, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!

10/10 Excellent

Kim

Stayed 2 nights in May 2024

6/10 Okay

Holly

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel is in the boonies and a dead zone as far as restaurants, gas stations and shopping.
Stayed 2 nights in May 2024
Response from Hotel Management on May 7, 2024
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 7, 2024
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

6/10 Okay

Shawn

Liked: Staff & service
Stayed for 2 nights Apr 20-22, 2024. Hotel room had nice view of river and Arc. Train was conveniently located. Shuttle service for the game was nice to have. Floors were dirty. Only 1 elevator was working, at peak times would take up to 10 mins.Was charged a deposit of $142USD. Been almost 2 weeks and still have not received my deposit back. Tried calling their number but doesnt seem to connect. $142USD seems pretty steep for a deposit and would like it back!
Stayed 2 nights in Apr 2024
Response from DraftKings at Casino Queen on May 8, 2024
We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

10/10 Excellent

pam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is to find off the hwy.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Noah, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

10/10 Excellent

Josie

Stayed 1 night in Apr 2024
Response from Hotel Management on May 19, 2024
Hello Josie! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train will keep you awake, other than that not a bad stay
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Brian, thank for taking a moment and giving us a review. We truly appreciate your business and look forward to seeing you again.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close proximity to everything we wanted to do
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Hello David! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the casino
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Hello Robert, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again

2/10 Terrible

payten

Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

4/10 Poor

Tanner

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

6/10 Okay

Wendy, Mounds

Traveled with partner
Liked: Cleanliness
Staff wasn’t friendly but wasn’t rude either. Just didn’t feel welcoming. The room needed update as well as the other areas of the hotel I seen. No breakfast and the coffee wasn’t anything to speak of
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Hello Wendy and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Wendy and we hope to see you again soon.

6/10 Okay

Nicholas

Traveled with group
Always love the view
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 21, 2024
Hello Nicholas, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest and glad that you enjoyed your view! Thank you and we will see you on your next visit.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 21, 2024
Hello Edward, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

8/10 Good

Michelle

Stayed 1 night in Apr 2024
Response from Hotel Management on May 12, 2024
Hello Michelle! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

4/10 Poor

Annamicka

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check-in, the clerk was very nice and friendly when we got to the room the floor was very dirty. It turned our white socks, black, Brown. our car alarm went off and put our car on lockdown because someone tried to break in. The bedding was very dirty. There was hair. The walls also had dripping marks on it, and the TV did not work.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. Again, thank you for your feedback Annamicka and we hope to have another opportunity in the future to make it right.

6/10 Okay

Conor, Oak Harbor

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
The room smelled of Marijuana. They used a heavy dose of cleaning liquid to try and cover it. The smell was all over the hotel, not just our room. Hair on the floor in the bathroom, frgot to sweep. Broken lamp. Beds were clean. For one night it was ok, ive stayed st worse.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 21, 2024
Hello David, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the service were great but party goers were too noisy in the middle of the night.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 21, 2024
Hello Brenda, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We apologize for the noisy neighbors you had, if you stay with us in the future please do not hesitate to alert the front desk so they may handle the situation immediately. We look forward to your next visit with us.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good, comfortable night's sleep. Staff was friendly and was very quiet at night.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Hello Randy, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.

4/10 Poor

elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was filthy in our room. Walking in socks, I tracked dirt into the bed (lots), so had to clean my feet to get in bed after that. Staff directed us to casino twice for breakfast because they didn't know the coffee shop is not open Monday and Tuesday. Metro is LITERALLY next to hotel; you can carry a bike (or just yourself) up the metro elevator and then take a short ramp to use the pedestrian walkway over the bridge. But lady at desk said she had no idea how to do that, even just to walk. Very uninformed staff. Had to ask twice for a receipt (they charged a deposit at desk). Was told "you registered via expedia. You don't need one, because the deposit/hold won't be on your card later." I said, "you put a deposit hold on my card that you may not remove in error later, so I need the receipt." I got a receipt with a huffy sigh.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 14, 2024
Hello Elizabeth, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Regarding the front desk service, your feedback is crucial in holding us accountable for the quality of service we aim to provide. We will be addressing the issues you raised with our team to ensure that our staff is attentive, respectful, and responsive to our guests' needs. We understand your frustration, and we genuinely appreciate your patience and understanding during this challenging time. If there is anything specific you would like us to address or if you have additional details to share, please feel free to contact us directly. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Michael, Chandlerville

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was fantastic as far as sleeping and the room was fairly quiet. The shower was terrible the water barely came out of shower head. Only one elevator was working. and the cart to take our luggage up to the room had a flat tire to low tire. when i told the front desk they put it back with the other carts and when I came back down the next day the tire was still flat, but in with the other cart. I almost took it again. Their was no place to get food after 10 pm except for one chicken restaurant that only served chicken or a salad on the facility.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Hello Michael and thank you for taking a moment and giving us a review. We are delighted to hear that you enjoyed your bed and room. We would like to thank you for notifying us about the shower head in your room, we will be sure to have maintenance fix that problem. We do apologize about the luggage cart being flat and we appreciate you for notifying us of this issue. Unfortunately, we do only have one restaurant open after 10pm which is That Chickn' Place but we do have several other restaurants open during the day.