ピロートップベッド、デスク、遮光カーテン、アイロン / アイロン台

レッド ルーフ イン セント ジョージ、ユタ - コンベンション センターの口コミ

2.5 out of 5

口コミ

7.0

良い

評価 10 - 1000 件の口コミ中 268 件が非常に良い" "
評価 8 - 1000 件の口コミ中 279 件が良い" "
評価 6 - 1000 件の口コミ中 198 件が普通" "
評価 4 - 1000 件の口コミ中 132 件が不満" "
評価 2 - 1000 件の口コミ中 123 件が非常に不満" "

7.0/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

6.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
全てのタオルに黒いシミがついており、トイレ周りの床には修繕部材と思われる破片が複数落ちていた。部屋に清潔感がなかった。
2020 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2020 年 1 月 25 日)
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

6/10 (普通)

Kevin

家族旅行
気になった点 : 設備とサービス
Best thing about this hotel is the location near downtown St George and the Price. The stay was about what I expected. The rooms have been updated and look nice. But the update was a quick overlay that left it feeling a bit underwhelming. To be clear, I was satisfied with the hotel because that is what I expected for the brand and the price. Check in and service were good.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Kevin, We are glad to hear you found our location convenient and your stay satisfactory overall. We appreciate your feedback on our updated rooms. Rest assured, your comments will be shared with our team for further improvements. Your satisfaction is our priority, and we hope to welcome you back for an even better experience in the future.

2/10 (非常に不満)

Crystal

気になった点 : 清潔度
Wouldn’t give a refund when I had a family emergency to get to
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Crystal, We regret any inconvenience this may have caused and encourage you to reach out to our management for further assistance with your concerns.

10/10 (非常に良い)

Wenqing

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 14 日)
Hey Wenqing,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn St George, UT - Convention Center. Our goal is to provide a clean and comfortable stay for all our guest and we're proud to have achieved a nice one with your visit. Red Roof value you as our guest and welcome your perfect score of 5/5.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

Joseph、Chula Vista

カップルで旅行
良かった点 : スタッフとサービス
The staff was helpful
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Joseph,We are pleased to hear that our staff was able to assist you during your stay. Your feedback is appreciated and we hope to welcome you back in the future.

8/10 (良い)

Mikel

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff were very friendly and helpful. Would stay again!
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Mikel,We are delighted to hear that you found our front desk staff friendly and helpful. We look forward to welcoming you back on your next visit. Thank you for your kind words.

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, newly remodeled, so convenient good vale for cost
2024 年 5 月に 1 泊滞在
Sashauna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Steven,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good value, the convenient location and the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 (良い)

Anita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in was very friendly. Room was clean and quiet.
2024 年 4 月に 2 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Anita, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn St George, UT - Convention Center. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of the staff and the spotlessness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Trever

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Trever,We are thrilled to hear that you had an excellent stay with us! We strive to provide memorable experiences for all our guests, and we hope to welcome you back soon for another fantastic visit.

10/10 (非常に良い)

Erelynn

Hotel was great, very clean and well maintained
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Hello Erelynn,We are thrilled to hear that you found the hotel to be very clean and well maintained. Our team works hard to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 (普通)

Peter

気になった点 : 設備とサービス、施設のコンディションと設備
My room was was very basic. Looks old and in need of upgrade.
2024 年 3 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your review, Peter. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I value you as our guest and appreciate your 3/5 score. However, you indicated that the room looked basic and is in need of an upgrade. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Tammy

ペット同伴の旅行
気になった点 : 設備とサービス
The man who checked me in never greeted me or smiled . More of a glare .. very unfriendly.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Tammy,We appreciate you sharing your experience with us. Our team strives to provide excellent service to all our guests. Your feedback will be shared with the appropriate department for further review and improvement. Thank you for bringing this to our attention.

10/10 (非常に良い)

Jason

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
friendly stafff
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Jason,We are delighted to hear you found our staff friendly during your stay. If you have any other feedback or require assistance, please feel free to reach out to our management team directly.

4/10 (不満)

erin

Well it was cheap & served it’s purpose. Huge eyelash on the floor by the door & hair in the bath tub. Very old & dilapidated but it was only $56 for the night.
2024 年 3 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Erin,Thank you for taking the time to write a review of your stay at the Red Roof Inn St George, UT - Convention Center. I'm glad you took liking to our prices, however, our apologies for the lash and hair found in the tub. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 (普通)

Karen

2024 年 3 月に 3 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St George, UT - Convention Center and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean property recently updated. Check-in fast and pleasant. Had good coffee in the lobby every morning. Close to restaurant's and fast foods.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Robert,We are delighted to hear that you enjoyed our recently updated property and the efficient check-in process. It's great to know that you appreciated the complimentary coffee in the lobby each morning and found our location convenient for dining options. We look forward to welcoming you back for another pleasant stay.

8/10 (良い)

Kimberly

出張, 家族旅行
良かった点 : 清潔度
Very minimalist. Older property, but rooms had nice amenities.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Kimberly, We appreciate your feedback on our amenities at the property. Our team strives to offer a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

8/10 (良い)

Jennifer、Rock Springs

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a pleasant stay. No complaints.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Jennifer,We are stoked to hear that you had a pleasant stay with us. Your feedback is appreciated, and we hope to welcome you back in the future for another enjoyable experience.

2/10 (非常に不満)

Russell

気になった点 : 清潔度、施設のコンディションと設備
Honestly I wasn't expecting much based on previous reviews. I can say that it was not clean, hairs (a lot of hairs) on the bed sheets, gross
2024 年 3 月に 1 泊滞在
Red Roof Management からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Russell,Thank you for your review following your stay at Red Roof Inn St George, UT - Convention Center. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hair on the bed sheets, the uncleanliness mentioned and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 (良い)

Ruby、Zimmerman

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was clean, staff were curteous. The hotel was close to restaurants & transportation. It was quiet there and comfortable.
2024 年 2 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 2 日)
The team at our Red Roof Inn St George, UT - Convention Center would like to thank you for sharing your feedback with us, Ruby. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean rooms and courteous staff, along with our comfortable location and our close proximity to points of interest delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

2/10 (非常に不満)

Brandon

気になった点 : スタッフとサービス
Didn't stay as my wife and I were sick with the flu. Call Red Roof to explain, I was told to call Expedia for a refund because it was past the 24 hours. Told the person at the hotel that I didn't expect to get sick and again I was referred to Expedia to cancel. Called Expedia - while on the call with them saw the charge for the hotel come through. At that point I knew I wouldn't get a refund. Called the hotel and was told that their policy is their policy whether sick or not. Told them that I would drive down and check-in... Was told by the hotel they didn't want anyone sick checking in and they had already cancelled my reservation as a no show, but kept my money anyway per policy. Won't stay at Red Roof ever again.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Brandon,We're sorry for any inconvenience you experienced. Hotel policies are in place for all reservations regardless of circumstances. Please note that bookings made through third parties adhere to their cancellation policies as outlined upon booking. If you have any further concerns, feel free to reach out to our management team directly.

6/10 (普通)

Angela

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 4 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 28 日)
I appreciate the time that you took to share your sentiments with us, Angela. Our team at the Red Roof Inn St George, UT - Convention Center appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 (非常に不満)

Pablo

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not clean
Not clean. The carpets were not vacuumed and the bedsheets were questionable.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Pablo, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly with any concerns for further assistance.

2/10 (非常に不満)

Jill

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I walked in ready to check in but the smell of the spray or cleaner was awful! And didnt look at all like
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Jill, We appreciate your feedback and apologize for any inconvenience caused by the scent upon your arrival. We will share your observations with our housekeeping team for their attention to ensure a pleasant experience for all guests in the future.

2/10 (非常に不満)

Natalie

出張, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was gross. Super dirty and unsanitary. The hallways were full of dirt and were not vacuumed. The walls had marks on them, the sinks were dirty. I would not stay here. We booked this for two nights, unfortunately on the first night all other hotels were sold out so we were forced to stay here. We could not sleep all night because you could hear everything going on in other rooms/the hallway. Someone kept snoring and coughing extremely loud. After talking to the front desk employee, he only offered to switch us rooms. Why would we want to switch rooms when we experienced a dirty room already? We were able to find another hotel for the 2nd night. Expedia also was no help. DO NOT BOOK HERE!!
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Natalie, We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and will address the cleanliness issues with our housekeeping team. Your comments will be shared for improvement. Thank you for bringing this to our attention so we may enhance our services for future guests.

6/10 (普通)

Karen

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス
Bed was good. Towels the size of wash cloths. Listed a breakfast, never saw one and alot of vagrent looking people around
2024 年 2 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Karen, We value your feedback and apologize for any inconvenience. Our team strives to provide a comfortable stay for all guests. Please reach out to our management team directly to discuss your concerns further.

10/10 (非常に良い)

Leslie

ペット同伴の旅行, 出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was so helpful, I did not request my room be clean everyday but when I asked for towels and stuff they went above and beyond. Really great staff.
2024 年 2 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Leslie,We are delighted to hear that our staff exceeded your expectations in their service during your stay. Our team takes pride in providing excellent customer service, and we are glad that you felt well taken care of. If you have any further feedback or need assistance, please do not hesitate to reach out to our management.

4/10 (不満)

Luis

2024 年 2 月に 2 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 21 日)
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 (普通)

Casey

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Red Roof Inn NOT a win
The appearance of the inn seems fine from first look. But once you step inside the place, this is the stinkiest hotel I have ever been in. Think a mix between wet dog and bad Indian food. We had to run from our room to the exit every day as fast as we could!! It also had whiffs of smoke every couple minutes even though there were NO Smoking signs everywhere. The pool area was swarming with bugs and made a nice feast for all the crows - our nickname for the pool area was “dirty bird bath” I’ll leave the rest up to your imagination. Convenient location and they do clean your rooms everyday.
2024 年 2 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Casey, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 (良い)

Leo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’ve stayed here before. The Red Roof is my St. George choice. Quality, price, and convenience.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hello Leo,We are thrilled to hear that you enjoyed your stay at Red Roof in St. George and found our hotel to be your go-to choice for quality, price, and convenience. Your loyalty is greatly appreciated, and we look forward to welcoming you back on your next visit to the area!

2/10 (非常に不満)

Sam

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Propery was dirty and gross.
2024 年 2 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Sam,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 (非常に不満)

EDWARD

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 14 日)
Hello Edward, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 (良い)

Ayden

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Good for the price
2024 年 2 月に 3 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Ayden,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. Myself and the staff were so glad we earned your 4/5 score following your stay. It's also great to hear that the price to value ratio met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bed sheets not clean.
One bed sheets not changed. The sheets were dirty and their was hair on the sheets. Management did not make any apology or offer any resolution to this problem.
2024 年 2 月に 1 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. You indicated that the lack of cleanliness as it relates to our sheets hindered your experience. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 (非常に不満)

Kelsi

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
This place was disgusting. Sheets were stained the walls had something all over them. There was something reddish orange in the shower, we asked for a new room and the lady accommodated us. The other room was also disgusting. The place smells like cigarettes. We left and got a new hotel and just ate our money because this place was so bad. Don’t waste your money on this place like we did.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Kelsi,We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will share it with our housekeeping department for immediate attention. We regret that we fell short of your expectations and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 (普通)

NIna

出張
良かった点 : スタッフとサービス
Room was clean and the staff was kind. I used a towel to block the light from the hallway that shone through the door. Very noisy the weekend I was there.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Hello NIna, Thank you for your feedback. We're glad to hear that you found the room clean and the staff kind. We apologize for any inconvenience caused by the noise during your stay. Your comments will be shared with the hotel management for their future considerations. We appreciate your feedback and hope to welcome you back in the future for a more peaceful experience.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This place is a rundown dump!
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Guest, We're sorry to hear that you didn't enjoy your stay. We value all guest feedback and will take your comments into consideration for future improvements. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

8/10 (良い)

Ralph

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Lighting in the Room
We liked the comfort beds, quiet surroundings, good quality of TV set, updated sink faucet that does not leak or splash water all over the place, the shower water mixed well that does not go extremely hot and then cold, and especially the well lit room. We've been bringing a flash light while traveling due to the poor lighting that made it hard to see on the microwave and TV remote.
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Hello Ralph,Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that you enjoyed the comfort of our beds, the quiet surroundings, and the good quality of our TV set. We are also pleased that the updated sink faucet and well-mixed shower water added to your positive experience. Furthermore, it's great to know that the well-lit room made a difference for you. We appreciate your valuable feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 (非常に不満)

Lena

気になった点 : 清潔度、施設のコンディションと設備
The linens and bedding, shower curtain were all stained!!! The tub was dirty and furniture dusty. My neighbor was slamming doors and stomping down the hallway frequently. I reported in the late evening post putting up with it all day. The office was aware and know the person so apparently from the way she spoke this is an on going problem. Why? Why do they put up with it????
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Hello Lena, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests. We take your feedback seriously and will address the issues mentioned to prevent any future occurrences. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 (非常に良い)

EMÉRITA ARELI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Hello EMÉRITA ARELI,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another outstanding stay.

10/10 (非常に良い)

SONEBANDITH

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Hello SONEBANDITH,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we would love to hear them. We look forward to welcoming you back in the future.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very dirty rooms
Desk staff were nice. Rooms were filthy. Floors looked like they haven’t been swept or cleaned in weeks. Bedding didn’t look much better. I would not recommend this place to anyone.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience with our desk staff. However, we apologize for any cleanliness issues you encountered during your stay. We take guest satisfaction seriously and will address this matter with our housekeeping team. If you have any further concerns, please reach out to our management directly.

10/10 (非常に良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and clean.
Our family enjoy our stay. It was nice and clean. We would love if it could have a continental breakfast.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Veronica,Thank you for choosing to stay with us and for your positive feedback on our cleanliness. We appreciate your suggestion for a continental breakfast and will pass it along to our team for consideration. We continuously strive to enhance our guests' experience, and your input is valuable to us. We hope to have the opportunity to welcome you back in the future.

2/10 (非常に不満)

Michelle、West Valley

2023 年 12 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 23 日)
Hello Michelle, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 (非常に不満)

Cesar

2023 年 12 月に 3 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 22 日)
Hello Cesar, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 (不満)

silvia

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Facility was poor condition. You had to be in front of tv to change channel. Bed not comfortable.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello silvia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the condition of our facility and the TV channel changing. We appreciate your input and will pass it along to our team for further review and improvement. We aim to provide comfortable accommodations for all of our guests, and we regret that the bed did not meet your expectations. If you have any further concerns, please reach out to our management directly.

8/10 (良い)

Jose

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 (不満)

John

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello John, We appreciate you taking the time to rate your recent stay with us. We're sorry to hear that your experience didn't meet your expectations. We kindly encourage you to reach out to our hotel directly, so we can address any specific concerns you may have had during your visit. We value your feedback and hope to have the chance to make it right for you in the future.

2/10 (非常に不満)

Youkyung

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We chose this place because there was no dog fee, but it turned out to be the worst place we stayed during our 8-day trip to Utah. The entire hallway on the second floor smelled bad, the bathroom in the room had a horrible urine smell, and everywhere in the room showed signs of not even basic cleaning. There was hot water in the sink, but not in the bathtub. The beds didn't seem to be properly covered either, so we just slept in our street clothes with no covers and left as soon as we woke up at dawn. We didn't even feel like having breakfast. I felt so sorry for the family we were staying with.
2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Youkyung,I appreciate you sharing your feedback following your stay at the Red Roof Inn St George, UT - Convention Center. I was saddened to read that your stay fell short of your expectations due to the odor of the room, the uncleanliness of the room and the bedding situation you described. Please allow me to extend my sincerest apologies for the inconveniences caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Red Roof Management

6/10 (普通)

Jesse

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Clean but super noisy. Very thin walls without much insulation. Bed mattress felt old and very uncomfortable. For price was not too bad but would not recommend
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Jesse,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise level during your stay; we understand how important a peaceful environment is for a good night's rest. Our team is constantly working on improving the insulation to minimize any disturbances. We appreciate your feedback on the mattress as well and will pass it along to our management for their consideration. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.