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Reviews of Hotel Sonderborg Strand, Sure Hotel Collection by BW

4 out of 5
Hotel Sonderborg Strand, Sure Hotel Collection by BW
Strandvej 1, Sønderborg

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 1005 reviews" "
Rating 8 - Good. 452 out of 1005 reviews" "
Rating 6 - Okay. 106 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 8 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey nice overall
Stayed 1 night in Jul 2023
Response from Trine, Hotel Sønderborg Strand on Sep 5, 2023
Hi Robert.Thank you very much for your review, it means a lot to us. We're happy to hear that you have enjoyed your stay here at our hotel. We're hoping to see you again soon. Best regards Trine Hotel Sønderborg Strand

8/10 Good

JUERGEN

Stayed 1 night in Jul 2023

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice location near harbour and beach
Stayed 1 night in Jun 2023
Response from Trine, Hotel Sønderborg Strand on Jun 22, 2023
Hi Jan. Thank you very much for youre review, it means a lot to us when our guest takes the time to give us feedback. We are happy to hear that you enjoyed you're stay here at our hotel. We are hoping to see you again. Have a nice summer. Best regards Trine Hotel Sønderborg Strand

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, nice room, great location, and absolutely superb food in the restaurant. Strangely, breakfast was just OK, but evening meals are outstanding.
Stayed 2 nights in Feb 2023

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Vita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is delightful.
Stayed 3 nights in Jul 2022
Response from Trine, Hotel Sønderborg Strand on Jul 19, 2022
Hi Vita. Thank you very much for your review, it means a lot to us that our guests take the time to give us feedback. We are glad that you enjoyed your stay here with us and we hope to see you again another time. Really good summer to you.

10/10 Excellent

Jarle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nighter.
Came down by car from Oslo/Norway, for a next day appointment in Flensburg, had an enjoyable evening and nights stay. Close to the ocean with options for long walks and the city-center with restaurants and pubs. Breakfast excellent. Enjoyed a lot :)
Stayed 1 night in Jun 2022
Response from Trine, Hotel Sønderborg Strand on Jun 22, 2022
Hi Jarle. Thank you very much for your review, it means a lot to us when our guests take the time to give us feedback. We are really happy that you enjoyed your stay here with us and we hope to see you again another time. Best Regards

8/10 Good

Sutinah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like the location . Walkable about 15 mins to cafes and restaurant within the neighbourhood and the seaside ..hotel is huge property and my room was ( upgrade to suite room )was impeccable 👍👍 Cleanliness and wifi was very good too. We will come back next year for summer holiday 💥 Highly recommend this hotel to you guys …..🇩🇰🤗👍👍
Stayed 2 nights in May 2022
Response from Trine, Hotel Sønderborg Strand on Jun 21, 2022
Hi Sutinah. Thank you for your review, we are really happy about it. It means a lot to us when our guests take the time to give us feedback. We are looking forward to see you again next year. Best regards

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Per

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Kira, Hotel Sønderborg Strand on May 30, 2022
Kære Per, Tusind tak for din anmeldelse af dit besøg hos os, det er vi glade for. Det er dejligt at se, at det har været et godt ophold.

10/10 Excellent

Sigurjón

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, location good. Very helpful staff. Room very good.
Stayed 4 nights in Mar 2022
Response from Kira, Hotel Sønderborg Strand on Mar 22, 2022
Dear Sigurjón, Thank you so much for your review, we really appericate it, it is important for us. I am glad to see that you enjoyed your stay and the central location.

4/10 Poor

Mads

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig betjening ved indtjekning, hvor den unge mand næsten var uhøflig over for mig. Morgenmaden var bestemt ikke særlig god, meget intetsigende. Værelserne er gamle og trænger til en Update. Specielt sengen var helt slidt.
Stayed 1 night in Mar 2022
Response from Kira, Hotel Sønderborg Strand on Apr 3, 2022
Kære Mads, Tusind tak for din anmeldelse af dit besøg hos os, det er vigtigt for os. Jeg er ked af at høre om din oplevelse ved check in, det er bestemt ikke den oplevelse vi ønsker at give. Du er mere end velkommen til at give en uddybning af din oplevelse, så vi kan tage det med videre og blive bedre. Vi tager også gerne imod feedback på vores morgenmad, så vi ved hvad der skal til for at forbedre den. Jeg håber, at du ellers nød området hernede.

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice location
Nice stay at a nice hotel in a nice location. Friendly Staff and good atmosphere
Stayed 1 night in Jan 2022
Response from Kira, Hotel Sønderborgstrand on Feb 3, 2022
Dear Bo, Thank you very much for your review, it is important for us. I am glad to see that you had a nice stay and enjoyed our atmosphere and the central location.

6/10 Okay

Niels

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Reception
This hotel could have had two stars more if was for the appalling greeting received on our arrival. We arrive on Saturday afternoon 11/12.2021. at around 1pm. The receptionist came reluctantly out of a back room and her first words was, you can’t come her before 3pm. I then had to beg her to check or reservation which she only reluctantly did. This rather rude, reluctant, and frankly appalling greeting brought the entire experience down, however the hotel is: • Situated beautiful and close to the castle and beach. • Spacious and clean rooms. • Close to the town centre
Stayed 1 night in Dec 2021
Response from Kira, Hotel Sønderborg Strand on Dec 15, 2021
Dear Niels, Thank you very much for you review, it is important for us. I am sorry to see, that you have experienced a rude reception at check in, it is not how we would like to appear to our guests. For several reasons we first have check in a 3pm or when alle rooms are ready. but I am sorry that this not have been communicated in an welcomed way. I am glad to here, that you despite this enjoyed the room and our location.

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Kira, Hotel Sønderborgstrand on Nov 18, 2021
Kære Claus, Tusind tak for din anmeldelse af dit besøg hos os, det er vigtigt for os.

10/10 Excellent

EDUAR

Stayed 1 night in Sep 2021

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Aug 2021
Response from Kira, Hotel Sønderborgstrand on Aug 18, 2021
Kære Li, Tusind tak for din fine anmeldelse af dit besøg hos os, det er vi glade for.

8/10 Good

Kasper Rolighed

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Kira, Hotel Sønderborgstrand on Aug 18, 2021
Kære Kasper, Tusind tak for din anmeldelse af din oplevelse hos os, det sætter vi pris på.

6/10 Okay

Arne

Liked: Cleanliness, staff & service
So so
Overall a nice hotel well placed and friendly serviceminded personell. However the room pllaced over the backside of the kitchen made a lot of noice till midnight, and with a lot of old people at breakfast, there was not anough service, lack of food and very stressed personell.
Stayed 1 night in Jul 2021
Response from Kira, Hotel Sønderborgstrand on Aug 2, 2021
Dear Arne, Thank you very much for your review. It is important for us. I am sorry that you have had a bad experience with the noises. I have noted your feedback for the breakfast. I am glad to hear you after all think it is a nice hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the water, such a great location to easily get to anywhere we wanted.
Stayed 2 nights in Jun 2021
Response from Kira, Hotel Sønderborgstrand on Jul 5, 2021
Dear guest, Thank you very much for taking your time to give us feedback. We appericate it very much. We are glad to hear, that you had a nice stay and enjoyed the view.

2/10 Terrible

Keith

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special
Terrible and expensive buffet room standard area uninspiring dissapointed
Stayed 1 night in Jun 2021
Response from Kira, Gæsteansvarlig, Hotel Sønderborg Strand on Jul 8, 2021
Dear Keith, Thank you very much for the feedback, that means a lot for us. I am sorry to hear that you did not enjoy the stay here. I hope that you after all enjoyed the area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Kira, Hotel Sønderborg Strand on Jun 17, 2021
Kære gæst, Tusind tak for den fine anmeldelse af din oplevelse hos os.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Gæsteansvarlig on Oct 24, 2020
Hej. tusind tak for de fine 8 ud af 10, dem sætter vi stor pris på. Vi ønsker dig en god weekend. De bedste hilsner Marlene R. Receptionen.

8/10 Good

Johan Stejn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Standard with nice location
It was a pleasant stay in a fairly standard hotel. Location is perfect.
Stayed 1 night in Oct 2020
Response from Gæsteansvarlig on Oct 7, 2020
Dear Johan, thank you for your review. We are glad to hear, that the stay here was pleasant. We wish you a very nice day. Best regards Marlene R. Reception.

8/10 Good

Suresh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a great location
A very nice comfortable hotel with views over the Als Sund and very close to the castle, city, harbour and beach.
Stayed 3 nights in Sep 2020
Response from Gæsteansvarlig on Sep 21, 2020
Dear Suresh Thank you so much for you review of your stay here, we appreciate it. You may have a very nice evening. Best regards Marlene R. Reception.

6/10 Okay

Justin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Gæsteansvarlig on Sep 1, 2020
Kære Justin, tak for at du har brugt tid på at bedømme vores hotel. Venlig hilsen Marlene R. Receptionen.

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank-you for a nice stay!
Nice room, nice view, friendly service, comfy bed. Thank-you!
Stayed 1 night in Aug 2020
Response from Gæsteansvarlig on Aug 31, 2020
Dear Anders, thank you so much for you review of our hotel, we appreciate it. We wish you a very nice day. Best regards Marlene R. Reception.

8/10 Good

Kindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great placement
Super well placed. Very clean. Breakfast was very basic.
Stayed 1 night in Jun 2020

8/10 Good

Werner

Traveled with family
Liked: Cleanliness, staff & service
Keine Infos auf deutsch in den Unterlagen und Prospekten
Stayed 1 night in May 2024

10/10 Excellent

Susanne Høilund

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastisk beliggenhed og udsigt. Dejlig morgenmadsbuffet.
Stayed 1 night in Apr 2024
Response from Trine, Hotel Sønderborg Strand on Apr 23, 2024
Hej Susanne, Mange tak for din anmeldelse, det betyder virkelig meget for os. Vi er super glade for at høre, at du har nydt dit ophold her hos os og håber meget på at se jer igen en anden gang. Rigtig god dag til dig. Vh Trine Hotel Sønderborg Strand

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel mit ausserordentlich freundlichem Personal!
Stayed 1 night in Apr 2024
Response from Trine, Hotel Sønderborg Strand on Apr 16, 2024
Hi Claudia. Thank you very much for your review, it means a lot to us when our guests take the time to give us feedback.We are very happy to hear that you enjoyed your stay with us and hope to see you again another time.Have a nice day. Best regards Trine Hotel Sønderborg Strand

8/10 Good

Fabiano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and well located. The only issue I had was in the hotel's restaurant. The restaurant was empty when I went there with my mom and there were three employees only talking with each other for all the 15 minutes I spent there waiting. None of them didn't even care to come and ask anything, I found it really disrespectful and just left to find some place to eat in the city.
Stayed 1 night in Apr 2024
Response from Trine, Hotel Sønderborg Strand on Apr 16, 2024
Hi Fabiano. Thank you very much for your review, it means a lot to us when our guests take the time to give us feedback.We are very sorry that our waiters have not been more present during your stay. This has been passed on to the department manager, who will ensure that the employees are briefed.We hope that we can change your perception of us another time.Best regards Trine Hotel Sønderborg Strand

8/10 Good

Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel liegt schön gelegen am Hafen/Strand. Das Personal war sehr freundlich und das Frühstück war ebenfalls lecker und es gab eine gute Auswahl. Unser Zimmer war an ein paar Stellen etwas in die Jahre gekommen, aber dennoch alles sauber.
Stayed 3 nights in Feb 2024
Response from Trine, Hotel Sønderborg Strand on Feb 29, 2024
Hi Sebastian. Thank you very much for your review, it means a lot to us when our guests take the time to give us feedback.We are happy to hear that you enjoyed your stay with us and hope to see you again another time.Best regards Trine Hotel Sønderborg Strand

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold i Sønderborg
Dejligt ophold, som primært var baseret på at vi skulle til koncert i Alsion og høre Brandtelit. Var også interesseret i at spise på Alsiks Syttende, som vi var blevet anbefalet hjemmefra. Og her var Sønderborg Strand godt beliggende som udgangspunkt. Havde dejligt værelse med havudsigt og satte pris på at der var parkering lige udenfor. Sødt og serviceminded personale hele vejen rundt.
Stayed 2 nights in Jan 2024
Response from Trine, Hotel Sønderborg Strand on Feb 9, 2024
Hej Susanne. Mange tak for din anmeldelse, den betyder virkelig meget for os. Vi er virkelig glade for at I har nydt jeres ophold i skønne Sønderborg, og har haft mulighed for at udnytte nogle af mange muligheder, som Sønderborg kan tilbyde. Vi håber meget på at se jer igen en anden gang. Rigtig god weekend til jer. Vh Trine Hotel Sønderborg Strand

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Vivi Richelsen

Stayed 1 night in Jan 2024

10/10 Excellent

Morten

Stayed 1 night in Jan 2024

8/10 Good

Mikko

Stayed 3 nights in Jan 2024

10/10 Excellent

Iben Bach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sønderborg
Som altid en god oplevelse
Stayed 2 nights in Jan 2024
Response from Trine, Hotel Sønderborg Strand on Jan 24, 2024
Hej Iben. Mange tak for din anmeldelse, den betyder virkelig meget for os. Vi er meget glade for at du igen har nydt dit ophold her hos os, og håber meget på at se dig igen en anden gang. Rigtig god dag til dig. Vh Trine Hotel Sønderborg Strand

8/10 Good

Elmar

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lene Aastrøm

Stayed 1 night in Dec 2023

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Vinoth

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Spacious, free parking, Quiet, Good Breakfast. Bathroom had small mold in some places.
Stayed 1 night in Dec 2023
Response from Trine, Hotel Sønderborg Strand on Dec 8, 2023
Hi Vinoth. Thank you very much for your review, it really means a lot to us when our guests take the time to give us feedback.We are really happy to hear that you enjoyed your stay with us and hope to see you again another time.Best regards Trine Hotel Sønderborg Strand

8/10 Good

Lisbeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Johannes

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Nov 2023

8/10 Good

eva

Stayed 2 nights in Nov 2023

10/10 Excellent

Jytte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023