外観

レッド ルーフ イン シアトル エアポート - シータックの口コミ

2 out of 5

口コミ

8.0

とても良い

評価 10 - 2965 件の口コミ中 1238 件が非常に良い" "
評価 8 - 2965 件の口コミ中 905 件が良い" "
評価 6 - 2965 件の口コミ中 461 件が普通" "
評価 4 - 2965 件の口コミ中 199 件が不満" "
評価 2 - 2965 件の口コミ中 162 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Naomiki

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
セキュリティボックスが壊れていた点。
2024 年 4 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Naomiki, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Seattle Airport - SEATAC. We value you as a our guest and welcome your 3/5 score. In regards to the security box being broken, we encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Mana

家族旅行
良かった点 : スタッフとサービス、設備とサービス
お値段が安かったので期待はしていませんでしたが、部屋の清潔感もありゆとりのある作りで満足しています。 朝の5時から空港へのシャトルサービスがあり、利用させていただきましたがドライバーの方も丁寧でありがたかったです。シャトルはチェックインの際に予約が必要なため、利用される際は忘れずに伝えることをおすすめします。 (朝5時のシャトルを利用しましたが予約客で満席でした。)
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 12 日)
マナさん、こんにちは。レッド ルーフ イン シアトル エアポート - SEATAC を最近ご利用いただき、フィードバックをお寄せいただきありがとうございます。お部屋の清潔さ、広さ、送迎サービス等、ご満足いただけたご様子を大変嬉しく拝読させていただきました。私たちの目標は、すべてのお客様に清潔で快適な滞在を提供することであり、お客様の訪問によってそれが達成されたことを誇りに思います。私たちはお客様をゲストとして大切にしており、お客様のお取引に感謝していることをご理解ください。私たちは、清潔で快適な 5 つ星の体験を手頃な価格で提供し続けられる当ホテルの屋根の下でお会いできるのを楽しみにしています。心から、Tianna Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Ayaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking a moment to leave a review, Ayaka. The staff and I at the Red Roof Inn Seattle Airport - SEATAC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 (良い)

Michitoshi

2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Michitoshi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

NOBUHIRO

出張, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very close at SEAairport Flexible of transition
2024 年 1 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Nobuhiro,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being close to the airport. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 (非常に良い)

KEI

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable to go to the airport. Good shower and good air conditioning.
2024 年 1 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Kei,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. I am glad to read that you were pleased how comfortable it was to get to the airport as well as the shower and the air conditioning, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Toshiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Carla RediResponse Specialist からの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Toshiya, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Seattle Airport - SEATAC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

KOICHI

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
最悪のホテル。自動販機で水を買い、カードで支払ったのにも関わらず出てこなかった。フロントスタッフt伝えるも、自分で自動販売機に電話しろと言われた。まったく誠意のない対応。 道を聞いても親切に教えてくれない。
2023 年 11 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 1 日)
親愛なる光一様レッド ルーフ イン シアトル エアポート - SEATAC でのご宿泊に関するご意見を共有していただき、ありがとうございます。あなたの経験があなたの期待に応えられなかったことを残念に思います。心よりお詫び申し上げます。あなたは、水の代金をカードで支払ったのにカードが出てこなかったと説明したときに、フロントデスクから得た理想的とは言えない対応に満足していないと述べました。当社はお客様のビジネスを尊重しており、これが当社の通常の基準を反映したものではないことを保証させていただきます。レッド ルーフでは、ホテルの改善に継続的に取り組んでいますので、フィードバックをお寄せいただき誠にありがとうございます。ご懸念を共有していただきありがとうございます。次回ご旅行の計画で宿泊が必要になった際には、レッド ルーフでより良いサービスをご提供できることを願っております。 Sincerely, Carla Red Roof Management RediResponse Specialist

6/10 (普通)

Susumu

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
時間の関係で寝るだけだったのでもう少しホテルの様子など見てみたかった。
2023 年 9 月に 1 泊滞在
Linton Red Roof Management Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 30 日)
親愛なるススム様レッド ルーフ イン シアトル エアポート - シータックをご利用いただきありがとうございます。当ホテルがお客様のニーズに十分対応できたことを嬉しく思います。サービスの品質を継続的に向上させるよう努めておりますので、お客様からのフィードバックはいつでも歓迎いたします。私たちはお客様をゲストとして大切にしており、お客様のお取引に感謝していることをご理解ください。ご経験を共有していただきまして、重ねて御礼申し上げます。レッドルーフのチームは、ご旅行で私たちの地域に戻ってきたら、ぜひまたお会いしたいと思っています。心から、LintonRed Roof ManagementRediresponse Specialist

6/10 (普通)

nakamura

家族旅行
価格から考え普通
2023 年 7 月に 3 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 15 日)
中村さん、こんにちは。レッド ルーフ イン シアトル エアポート - SEATAC でのご滞在に関するアンケートにご協力いただきありがとうございます。 3/5 という評価をいただき誠にありがとうございます。また、当ホテルでのご滞在にご満足いただけたことを嬉しく思います。すべてのお客様に清潔で快適、そして価値のあるご滞在をお届けできるよう努めておりますので、お客様からのフィードバックは非常に重要です。改めて感謝いたします。次回のご旅行でもまた当館をご利用いただければ幸いです。Sincerely, ChevaneseRediResponse Specialist

8/10 (良い)

YOSHINOBU

2023 年 3 月に 1 泊滞在
Abigail RediResponse Specialistからの返信 (投稿日 : 2023 年 3 月 26 日)
Dear Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Seattle Airport- SEATAC appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

2/10 (非常に不満)

KENJI

2023 年 3 月に 7 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 4 月 14 日)
Hello Kenji,Thank you for taking a moment to leave a review. Myself and the staff at theRED ROOF INN SEATTLE AIRPORT - SEATAC is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 (非常に良い)

Kengo

2022 年 12 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 20 日)
Hello Kengo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were happy to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 (普通)

Akihiko

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
低価格の宿泊施設。低予算を希望する場合はベストチョイス
料金的に非常に手頃で立地もよく、低予算での旅行を計画している場合には好条件です。ホテル自体は古さを否めず施設等に期待をしている場合は選択肢から外した方が無難です。 追記) 出発日の朝、エレベーターが故障中で、階段で荷物を運ぶことに。大きい荷物を持っている場合は少々しんどい思いです。
2022 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2022 年 12 月 26 日)
あきひこ様ゲストアンケートにご協力いただきありがとうございます。レッド ルーフ イン シアトル エアポート - シータックでの最近のご滞在に関するご意見に感謝いたします。リーズナブルなお部屋にご満足頂けたようで大変嬉しく存じます。サービスの品質を継続的に改善するよう努めているため、ゲストからのフィードバックはいつでも歓迎されます。今後、何か問題が発生した場合は、リアルタイムでご満足いただけるようフロントデスクまでご連絡ください。あなたの経験を共有してくれてありがとう。今後のご旅行でお会いできることを楽しみにしております。心から、Tianna RediResponse スペシャリストAki hiko yō gesutoankēto ni go kyōryoku itadaki arigatōgozaimasu. Reddo rūfu in Shiatoru eapōto - shītakku de no saikin no go taizai ni kansuru go iken ni kansha itashimasu. Rīzunaburu nao heya ni go manzoku itadaketa yōde taihen ureshiku zonjimasu. Sābisu no hinshitsu o keizoku-teki ni kaizen suru yō tsutomete iru tame, gesuto kara no fīdobakku wa itsu demo kangei sa remasu. Kongo, nanika mondai ga hassei shita baai wa, riarutaimu de go manzoku itadakeru yō furontodesuku made go renraku kudasai. Anata no keiken o kyōyū shite kurete arigatō. Kongo no go ryokō de o ai dekiru koto o tanoshimini shite orimasu. Kokorokara, Tianna RediResponse supesharisuto

10/10 (非常に良い)

Elizabeth

2022 年 12 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2022 年 12 月 12 日)
Thanks for sharing this perfect rating, Edward. Myself and the staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC were so thrilled to see you enjoyed your stay, resulting in a 10/10 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Samantha RediResponse Specialist

10/10 (非常に良い)

Toshiyuki

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
スタッフが親切でした。
2022 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2022 年 10 月 3 日)
Thank you for staying with us. We appreciate your feedback!

4/10 (不満)

Takahiro

2022 年 6 月に 1 泊滞在

8/10 (良い)

MIKI

グループ旅行
良かった点 : スタッフとサービス
部屋の広さは充分でした。窓の鍵を閉めることが出来ず、安全面では少し不十分です。コーヒーメーカーも汚れがたまっていて使用できませんでした。
2022 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2022 年 1 月 13 日)
Thank you for sharing your experience. We appreciate your business.

10/10 (非常に良い)

Kengo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フレキシブルな対応がスバラシイ
朝9時にチェックインさせてくれてありがとうございます。
2021 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2022 年 1 月 2 日)
Thank you for sharing your experience. We appreciate your business

8/10 (良い)

Theodore

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ITS IN CONVIENTE LOCATION AND CLEAN AND QUITE. STAFF WERE VERY HELPFUL AND PLESANT.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean. A little outdated but close to a Dennys and railway. Staff friendly. Would love early check in.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Chris、Vancouver

良かった点 : 清潔度、スタッフとサービス
Check in was quick and efficient. Early check in for a small fee. Room was adequate and clean. Property is a little dated but otherwise ok. Bed was comfortable.
2024 年 5 月に 2 泊滞在

6/10 (普通)

linda

良かった点 : スタッフとサービス
It was convenient and close to airport. Older and dated.
2024 年 5 月に 2 泊滞在

8/10 (良い)

linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dated
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your review, Linda. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were so glad we earned your 4/5 score following your stay. However, you indicated that the hotel looked dated, which was disappointing to hear. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Stephen Thomas George

家族旅行
気になった点 : 施設のコンディションと設備
Bustling area that didn't seem very safe Room could've been cleaner
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Stephen Thomas George,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. You indicated that the uncleanliness of the room did not meet your expectations and the safety concerns you had as it relates to the bustling area hindered your experience. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Juan D De La Cruz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your 4/5 rating with us, Juan. Our staff at the Red Roof Inn Seattle Airport - SEATAC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Debra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for the airport,
2024 年 5 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Thanks for sharing your feedback with us, Debra. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. You mentioned that you were fond of our location's convenience to the airport, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

catherine、boynton beach

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
This place is very close to airport for late arrival and early departure situation. Close to public transportation. I did have people and noise late into night.
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Catherine,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. I am happy you were pleased with our close proximity to the airport and public transportation. However, you indicated that the noise disturbance hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you are completely satisfied. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Fabiana

家族旅行
Near the airy
2024 年 5 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Fabiana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It is rewarding of to see that our convenience to the airport was the highlight of your stay. Thank you for sharing, I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 (普通)

Sarah

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
I appreciate the time that you took to share your sentiments with us, Sarah. Our team at the Red Roof Inn Seattle Airport - SEATAC appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 (不満)

Jose

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

BARRY、ARCHDALE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and great staff
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

BARRY、ARCHDALE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and great staff
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 (良い)

Shawne

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean quiet works well for SeaTac parking and shuttle,clean nice room
2024 年 4 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Shawne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, quiet, clean room and available shuttle service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

Irene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your positive rating, Irene. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Anne

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the closeness to the airport, unfortunately the shuttle was not operating when we landed,until 40 minutes later, so we walked there. Not an easy feat with 2 50lb bags of luggage 2 backpacks and a carry on bag. We managed. In the morning, we got dropped off at the light rail station, very happy.
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Anne, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We are happy to hear the location was nice and conveniently close to the airport. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read you liked that we were close to the airport. However, the shuttle service was not operating. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Cory

良かった点 : 清潔度、スタッフとサービス
Good for an overnight stay.
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Cory,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Lyla、Pensacola

Our reservation was placed on the wrong day, a month after the day we actually needed to stay there. We went to check in and he said I didn’t have a reservation and once he found the incorrect reservation, rather than fixing the day, we had to pay for an entire new reservation so with 2 reservations for an overnight near the airport, we paid several hundred dollars. It was not his mistake on the initial reservation, but he could have made it right.
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Lyla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having to pay for a new reservation due to the original one booked being placed on the wrong day. Unfortunately due to the reservation being booked through a 3rd party website, the front desk staff was unable to make changes to that reservation, you would need to contact the site for changes to be made. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 (良い)

Regina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Large room. Good location. On time shuttle service.
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Hey Regina, The staff and I at the RED ROOF INN SEATTLE AIRPORT - SEATAC appreciates your feedback following your recent stay. You highlighted you liked our spacious room, good location and timely shuttle service. We at Red Roof, aim to deliver enjoyable experiences for all our guest. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Syed

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Syed, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Brent

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were friendly and efficient. Room was clean except for a half-full food container left on the desk in the room. Otherwise good. Air conditioning worked good as well.
2024 年 5 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Brent,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, working air conditioning, friendly and efficient staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Robert、Sequim

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Robert, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Helen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Helen,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read your stay was comfortable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 (良い)

senobio

Good location
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Senobio,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our location was great. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

John

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Person was not helpful getting info on van ride to facility
2024 年 5 月に 1 泊滞在
Kerry-Lee からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear John, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. Our apologies for the poor service you indicated to have received. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

zack

家族旅行
良かった点 : スタッフとサービス
*
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Zack,We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Marcus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was friendly.
2024 年 3 月に 9 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Marcus,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was friendly. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Dionysios

気になった点 : 清潔度、施設のコンディションと設備
Carpet was dirty. Parking lot didn’t look safe.
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Dionysios,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. You indicated that the uncleanliness of the carpet and the safety concerns you had as it relates to parking lot hindered your experience. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

8/10 (良い)

Mason

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Nice staff, convenient location & airport shuttle. Our room wasn't very clean thia time, which was disappointing (sticky floors with noticeable debris on them). We've stayed here before ans rooms were clean, so hopefully this was just a fluke. Good stay though aside from the cleanliness.
2024 年 5 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Mason,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was nice, we were conveniently located, and we offered shuttle service to the airport. However, you mentioned the room was not clean. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Gillian

カップルで旅行
Great location near airport and food. Staff were very friendly. Room is large and comfortable but the pillows are hard. Also problem with airport shuttle. It didn’t start till 5am which they said was too late for our flight and when I tried to call for the shuttle from the airport the phone was engaged for over half an hour so couldn’t call.
2024 年 5 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Gillian,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was a joy to read our location was great, our staff was friendly, and the room was spacious and comfortable. However, the pillows were hard, and you had issues with the airport shuttle. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist