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Reviews of Hotel Max

3.5 out of 5
Hotel Max
620 Stewart, Seattle, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 567 out of 1174 reviews" "
Rating 8 - Good. 279 out of 1174 reviews" "
Rating 6 - Okay. 178 out of 1174 reviews" "
Rating 4 - Poor. 99 out of 1174 reviews" "
Rating 2 - Terrible. 51 out of 1174 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Very helpful staff Room is extremely tight.
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your feedback.

8/10 Good

Ashleigh

Traveled with partner
Liked: Amenities
Walkable area close to concert venue!
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your feedback. Please come back soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your rating!

6/10 Okay

Courtney

Traveled with partner
Liked: Cleanliness, staff & service
The walls are paper thin. I would not stay again for that reason alone.
Stayed 4 nights in May 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your feedback.

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your rating, please come back soon.

8/10 Good

OMAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well located hotel and less expensive than the alternatives in the neighborhood. Although room and bathroom are small, they are sufficient and with the necessary features. Several sites for having breakfast are near, and important public transportation stops are around the hotel.
Stayed 3 nights in May 2024
Response from Samuel - Director of Front Office on May 20, 2024
Thank you for your feedback! Please come back soon!

4/10 Poor

crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was absolutely terrible! It was loud and the bathroom was so small one of the worst bathrooms I’ve ever been in. Very, very disappointed.
Stayed 1 night in May 2024
Response from Samuel - Director of Front Office on May 20, 2024
Thank you for your feedback. Please note that Hotel Max does have different rooms with larger layouts.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are friendly and super helpful. The AC in the room tad noisy, thankfully it's not too cold in May, we have an option to turn it off.
Stayed 3 nights in May 2024
Response from Samuel - Front Office Director on May 16, 2024
Thank you for your feedback, please come back soon!

10/10 Excellent

Howard

Liked: Staff & service, property conditions & facilities
Convenient location. Walkable to the waterfront.
Stayed 1 night in May 2024
Response from Samuel - Director of Front Office on May 14, 2024
Thank you, please come back soon!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk
Stayed 1 night in May 2024
Response from Samuel - Director of Front Office on May 14, 2024
Thank you, please come back soon!

8/10 Good

Chuck, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beer was nice after a day of walking.
Stayed 3 nights in May 2024
Response from Samuel - Director of Front Office on May 13, 2024
Thank you for your rating! Please come back soon!

6/10 Okay

Janice

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
On the plus side, Max isn’t too bad of a walk into town. If you’re looking for dining, head north into South Lake Union - but many of the options don’t come up in Google maps!? Hotel is quirky - afternoon beer happy hour at 5pm is nice but we had the same beer each day. On the minus, the room is small, and the bathroom is so ridiculously small to be almost unusable. The toilet is half under the small sink, the bowl barely fits a cheek. The shower is claustrophobic. There’s very little storage for clothes so don’t plan on staying more than a night or two.
Stayed 4 nights in May 2024
Response from Samuel - Director of Front Office on May 13, 2024
Thank you for your feedback. Please note that Hotel Max has different room categories with different room layouts that offer more space in the bathroom and room.

6/10 Okay

Deepika Chennapura

Business traveler
Disliked: Amenities
Average
Stayed 3 nights in May 2024
Response from Samuel - Front Office Director on May 6, 2024
Exceptional

6/10 Okay

Gabrielle Anita, laguna Beach

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Only one robe for two people in spite of several requests, no restaurant or bar which the pictures show on Expedia No cleaning unless specified, great lobby staff
Stayed 3 nights in May 2024
Response from Samuel - Front Office Director on May 6, 2024
Thank you for your feedback. Please note that Expedia may show pictures from previous guests that were patrons when the hotel once had a restaurant.

4/10 Poor

Souk

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Old and outdated. Strange shower in a closet and toilet in a closet. For the price I was expecting a clean modern hotel.
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on May 6, 2024
Thank you for taking a moment to share about your stay. Please note that pricing for the hotel has many factors.

10/10 Excellent

carolina

Stayed 1 night in Jan 2024

6/10 Okay

kyall

Stayed 3 nights in Apr 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your rating!

8/10 Good

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Some of the features need updating
Stayed 5 nights in Mar 2024
Response from Samuel - Front Office Director on May 1, 2024
Thank you for your feedback!

10/10 Excellent

Kieana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean! The staff was extremely kind. We enjoyed our stay, the only thing that was not the best was the Internet.
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Oh no! Seems like almost a perfect stay except for the Wi-Fi. We'll look into that!

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel with my three kids and had a pleasant experience. The atmosphere was quiet, which was perfect for our family getaway. The highlight for my kids was definitely the bunk beds, which they absolutely loved. The room was comfortable and provided enough space for all of us. The staff was friendly and accommodating, making our stay even more enjoyable. Overall, it was a great choice for a family trip.
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Thank you for your kind words! We're glad you and your family enjoyed your stay with us. Please come back soon!

10/10 Excellent

Alta, Coosbay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Thank you for your rating! Please come back soon!

8/10 Good

Michelle

Stayed 2 nights in Apr 2024
Response from Samuel - Front Office Director on May 21, 2024
Thank you for your rating! Please come back soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Thank you for your rating. Come back soon!

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place to stay
Stayed 3 nights in Apr 2024
Response from Samuel - Front Office Director on Apr 27, 2024
Thank you so much! Please come back soon!

6/10 Okay

Danyah

Stayed 2 nights in Apr 2024
Response from Samuel - Front Office Director on May 16, 2024
Thank you for your rating.

8/10 Good

Daniel H

A little dated and small rooms.
Stayed 4 nights in Apr 2024
Response from Samuel - Director of Front Office on Apr 25, 2024
Thank you for your feedback.

8/10 Good

Monique

Traveled with pets
Liked: Cleanliness, property conditions & facilities
When we checked in, our front desk woman was beyond friendly and helpful. The am checking out was a different storry. There was 2 young ladies who were most interested in sharing stories and gossiping then helping those checking out. No smiles, acted like we were an inconvenience. Sometimes 2 is not better than one. Neither girls did a good job.
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on Apr 25, 2024
Thank you for sharing about your experience with the staff. We love to hear feedback about how our team is doing. Although it's great to hear about your check-in, we're going to investigate a bit further into the check-out. Thank you for alerting this to us.

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service
Great price,service and nice place. Felt safe and clean
Stayed 2 nights in Apr 2024
Response from Samuel - Director of Front Office on Apr 25, 2024
Thank you for taking a moment to share about your time with us. Please come back soon!

6/10 Okay

Stacie

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
Boutique
Stayed 3 nights in Apr 2024
Response from Samuel - Director of Front Office on Apr 16, 2024
Yes, very much a boutique hotel!

6/10 Okay

Darren

Traveled with partner
Liked: Cleanliness
It's a nice, clean, convenient mid range hotel. If the prices go much higher they'll need to renovate, add some services like in room coffee but for now it's a good property.
Stayed 2 nights in Apr 2024
Response from Samuel - Director of Front Office on Apr 16, 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean, staff was very polite
Stayed 4 nights in Apr 2024
Response from Samuel - Director of Front Office on Apr 16, 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Missy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was chill and near everything we wanted. We were there for a show at the Moore theatre! We stayed in the parking lot across the street and that was $45 overnigh5, which felt steep. But close !
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on Apr 14, 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Nadia

Stayed 3 nights in Apr 2024
Response from Samuel - Front Office Director on May 4, 2024
Thank you for your rating! Please come back soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was ver helpful
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on Apr 10, 2024
Thank you! Please come back soon!

10/10 Excellent

Patrick

Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Thank you for your rating. Come back soon!

10/10 Excellent

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on Apr 10, 2024
Oooooh! We love to hear it!

6/10 Okay

Jeanie

Disliked: Amenities
Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on Apr 30, 2024
Thank you for your rating!

6/10 Okay

Danni

Traveled with partner
Disliked: Amenities
It was fine, but I won't be returning. Stayed here for Sakuracon weekend. Rooms are tiny, probably the tiniest shower I've ever seen too. Bare bones interior. Our window could just open to an 8 story drop, no screen no nothing. Kinda spooky. Walls are paper thin and you can share everything your neighbors are saying. Bring earplugs. No housekeeping unless you request it 24 hours in advance. My one major complaint is there isn't a microwave anywhere on property, not even the lobby. So, we had a mini fridge full food and no way to heat it. Kinda strange, I've never stayed at a hotel without a microwave somewhere on property. Steep security deposit of $100 per day, plus $25 per day for an amenities fee for stuff like coffee downstairs (btw, no coffee maker in room). Again, kinda weird but not unheard of I suppose. If you're in town to just crash and sleep, it'll be fine, but don't expect anything else from this property. The lobby is done up nice, but the rooms are lacking and honestly that's what matters when I book.
Stayed 4 nights in Mar 2024
Response from Samuel - Front Office Director on Apr 2, 2024
Thank you for your feedback!

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value for the price and everything that actually matters is excellent quality. The general motif of the hotel is a great alternative if you’re not into big chain hotels.
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on Apr 2, 2024
Thank you for understanding our aesthetic! Please come back soon!

4/10 Poor

John

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Cool theme, but had surprise Resort fee of 300 bucks
Stayed 3 nights in Mar 2024
Response from Samuel - Director of Front Office on Apr 1, 2024
Thank you for your feedback. The nightly destination fee is 25 per day. I believe you meant your security deposit was 300 because it is 100 per night. Please note that if you do not have any charges pending against it, the entire 300 is returned.

8/10 Good

Hui-yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall clear and nice, easy access to all tourist places either walking or by public transport. Quiet day and night, did not bother my sleep at all. However the website did not specify about the room layout which was quite inconvenient where the shower and the toilet was separate, as well as facing straight towards the room door. Also the hotel wifi quality was pretty bad throughout the stay, complimentary but basically no use.
Stayed 3 nights in Mar 2024
Response from Samuel - Director of Front Office on Apr 1, 2024
Thank you for your feedback and taking a moment to share. Please note that if Hotel Max is ever in your future, we do have larger rooms with different layouts that have both the toilet and shower in the same space. The Wi-Fi was just upgraded. We're sorry to hear that you encountered issues. Hopefully this was brought to the attention of the Front Desk for further assistance.

10/10 Excellent

Nayeli

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good stay for a weekend trip to Seattle. In a super convenient location, and the rooms were perfect for a quick weekend. Also the staff was super friendly and the free beer was a huge plus! Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on Mar 30, 2024
Thank you for taking a moment to share about your time with us! Please come back soon!

2/10 Terrible

Armando Hernandez

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didnt know there was additional chaged for parking an a resort fee beside i already was charged 50.00 then a 75 .00 for parking. I should of went to the Hilton. Staff liies about parking then there not parking here at hotel wanted me to parking a block away.
Stayed 1 night in Mar 2024
Response from Jaime- Front Desk Lead on Mar 29, 2024
Hello and thank you for your candid feedback. When it comes to the resort fee, it is mentioned before confirming your reservation. As for the parking, we do apologize if there was any miscommunication, but we do have parking with us for 62.98 that we only charge at checkout.

10/10 Excellent

jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute
Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on Mar 29, 2024
Awwwww! **blushes** Please come back soon!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected it to experience a boutique style stay and it delivered. Parking fee was a bit steep.
Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on Mar 29, 2024
Thank you for your feedback! Please come back soon!

6/10 Okay

Hisham

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room is a little tight, bathroom is tiny. Internet asks you to log in every 5 minutes which is extremely frustrating. Charged me for early check in which was very odd, area around hotel is a little noisy. Overall an ok property for the price I would not stay there again
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, helpful.
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on Mar 26, 2024
Thank you for your feedback! Please come back soon!

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Samuel - Director of Front Office on Mar 22, 2024
Thank you for your rating!

6/10 Okay

Daniel, Dallas

Traveled with family
Liked: Cleanliness
The toilet was broke in the room I stayed in. The bath tub was dirty with stains. They changed the price on me with early check in.
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on Mar 19, 2024
Thank you for taking a moment to share about your time with us. We apologize about your toilet and bath tub experience. Hopefully, these concerns were mention to the Front Desk so they could assist. We do see that the Front Desk did lower the early check in fee for you.

2/10 Terrible

Simon, North York

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old with a fresh paint cover. Small rooms. No amenities No coffee machine in the room No linen services provided
Stayed 3 nights in Mar 2024
Response from Samuel - Front Office Director on Mar 19, 2024
Hello there! Thank you for taking a moment to share about your stay with us. Please note that Hotel Max does in fact have linen service and we do have local coffee service for all guests in the lobby daily. Several amenities are included with your stay such as: the daily craft beer hour, Shinola bicycles for your enjoyment, daily tea service in the lobby, electric vehicle charging, gym, and more.