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Reviews of Holiday Inn Express & Suites Port Elgin, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port Elgin, an IHG Hotel
1208 GODERICH ST, Saugeen Shores, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 219 out of 266 reviews" "
Rating 8 - Good. 33 out of 266 reviews" "
Rating 6 - Okay. 10 out of 266 reviews" "
Rating 4 - Poor. 2 out of 266 reviews" "
Rating 2 - Terrible. 2 out of 266 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany Ting

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2024
Response from Susan on May 15, 2024
Hello Tiffany TingThank you for taking the time to share your feedback with us, we appreciate the 5/5 and are happy you enjoyed your stay!Have a wonderful week!

10/10 Excellent

Ruth, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was neat, breakfast was delicious and we had variety to choose from.
Stayed 2 nights in May 2024
Response from Susan on May 13, 2024
Hello Ruth, Thank you for taking the time to send your feedback, we are happy to see you enjoyed your stay with us. We hope to have you stay with us again soon.Have a wonderful week!

10/10 Excellent

Sherry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff in the morning and at night. Very helpful too!
Stayed 1 night in Apr 2024
Response from Trevor R on May 1, 2024
Sherry,We appreciate you taking the time and letting us know about your stay. We are so please all staff impressed you on all shifts. We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. The breakfast was quite good. All in all, we would return.
Stayed 2 nights in Apr 2024
Response from Trevor R on May 1, 2024
Sandra,Thank you so much for your kind comments. We are so please you enjoyed our staff and breakfst was good. We are glad you plan on returning and we hope to see you sooner than later. Have a great May.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

musiliu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Trevor R on Apr 24, 2024
musiliu,Thank you for staying with us and providing us with a 5* review. We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Trevor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, and close to everything, and the breakfast has a great selection of food and you won’t leave hungry after breakfast.
Stayed 1 night in Apr 2024
Response from Trevor R on Apr 11, 2024
Trevor,Thank you for the great score and your kind comments about your recent stay at our hotel. We are so pleased you enjoyed our hotel and the amazing breafkast. We couldn't agree more, you shouldn't leave hungry. We hope you have a chance to come and stay with us again real soon.Yours In Hospitality,Trevor Raynsford,General Manager

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan on Mar 24, 2024
Good Morning Curtis, Thank you for taking the time to send your feedback , we hope to have the opportunity to have you stay with us again!Have a wonderful day

10/10 Excellent

Amie

Traveled with partner
Liked: Amenities, property conditions & facilities
Great place! New, modern and very clean. The breakfast was incredible too. We’ll be back!
Stayed 2 nights in Mar 2024
Response from Trevor R on Mar 18, 2024
Amie,Thank you so much for staying with us during your recent visit to Port Elgin. We really appreciate you taking the time and letting us know about your 5 star stay. We are so pleased your breakfast experience was incredible and we look forward to seeing you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Susan on Feb 26, 2024
Hello Nigel, Thank you for taking the time to share your feedback with us, we appreciate the 5/5 and are happy you enjoyed your stay with us.

10/10 Excellent

Napoleon and Happy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Service is one of the best we've experienced with very friendly staff from the start of our 4 day stay until we checked out. Hotel property and rooms were spotless. Suite room with 2 queen sized beds and a couch was ample room for our family of 4. Many dining options, even a grocery store, on the same plaza making it a very convenient location. Overall a great stay. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Trevor R on Mar 3, 2024
Napoleon,,Thank you so much for the 5* review and the amazing review from your experience at our award winnign hotel. Thank you so much for the recommendation and we hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Jennifer

Traveled with family
Great lounge/bar area
Stayed 1 night in Feb 2024
Response from Susan on Feb 21, 2024
Hi Jennifer!We are happy to hear you enjoyed your stay, and took in our beautiful amenities. Have a wonderful day.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan on Feb 14, 2024
Thank you for the 5/5, we are happy to see you enjoyed your stay with us. Hope you can come stay with us again soon. Have a wonderful day!

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Susan on Feb 8, 2024
Keely,Thank you for taking the time to send your feedback! We appreciate the 5/5 and are happy you enjoyed your stay with us!Have a wonderful weekend

8/10 Good

Keely

It’s good
Stayed 2 nights in Jan 2024
Response from Susan on Feb 4, 2024
Thank you for taking the time to share your feedback! We are happy you enjoyed your stay. Have a wonderful week

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this hotel ten stars if I could! Luxury at an affordable price. Hands down best hotel breakfast. Staff were so kind and cheerful.
Stayed 2 nights in Jan 2024
Response from Susan on Feb 4, 2024
Thank you Holly for the amazing review! We appreciate your feedback and hope you come to stay again soon!Have a wonderful week

10/10 Excellent

Susan

Business traveler
Liked: Amenities
The staff were amazing!
Stayed 1 night in Jan 2024
Response from Susan on Feb 4, 2024
Thank you for taking the time to share your feedback! We have an excellent team and are happy you enjoyed your stay!SusanFront Office Manager

10/10 Excellent

Ljubica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Susan on Feb 4, 2024
Thank you for taking the time to share your feedback with us. We appreciate the 5/5 and are happy you enjoyed your stay with us. We hope you stay with us again soon.Have a wonderful week.

10/10 Excellent

Tony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Susan on Jan 23, 2024
Thank you Tony for the feedback on your recent stay, we are happy to see that you enjoyed your time here. We hope to have the opportunity to have you stay with us again soon

10/10 Excellent

Zoran

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Susan on Jan 23, 2024
Thank you Zoran for the feedback on your recent stay, we are happy to see that you enjoyed your time here. We hope to have the opportunity to have you stay with us again soon

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Susan on Jan 23, 2024
Thank you Tony for the feedback on your recent stay, we are happy to see that you enjoyed your time here. We hope to have the opportunity to have you stay with us again soon

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Susan on Jan 23, 2024
Thank you Jason for the feedback on your recent stay, we are happy to see that you enjoyed your time here. We hope to have the opportunity to have you stay with us again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan on Mar 4, 2024
Hello Stephen, Thank you for taking the time to share your feedback,. we are to see you enjoyed your stay and appreciate the 5/5!We hope you stay with us again soon.

6/10 Okay

Jackson

Stayed 1 night in Dec 2023
Response from Trevor R on Mar 3, 2024
Jackson,Thank you so much for staying with us. We trust everyting met your expectations and we hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Shavana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Trevor R on Jan 4, 2024
Shavana,Thank you so much for staying with us. We trust you enjoyed everything and we hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Tony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Trevor R on Jan 4, 2024
Tony,Thank you so much for staying with us. We trust you enjoyed everything and we hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was so lovely. The hotel was exceptionally clean and decorated beautifully for Christmas. The breakfast was delicious.
Stayed 1 night in Dec 2023
Response from Trevor R on Jan 4, 2024
Andrea,Thank you so much for your kind words. I'll be sure to pass on all your kind comments to our amazing staff We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience. Staff was very friendly. Other than some noisy guests, it was a great stay.
Stayed 1 night in Dec 2023
Response from Trevor R on Jan 4, 2024
Andre,We are so pleased your experience was very good and our staff were very friendly. We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trevor R on Jan 4, 2024
Holly,Thank you so much for staying with us. We trust you enjoyed everything and we hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Trevor R on Mar 3, 2024
Brittney,Thank you so much for the 5* review and staying with us. We hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Rasool

Response from Trevor R on Mar 3, 2024
Rasool,Thank you so much for staying wtih us during your recent vist to our area. We trust you enjoyed everyhing and we hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Carlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan on Dec 28, 2023
Carlie, Thank you for taking the time to share your feedback with us, we are happy you enjoyed your stay and hope you give us the opportunity to have you stay with us again in the future. Happy Holidays

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Trevor R on Mar 3, 2024
Nigel,Thank you so much for the 5* review and staying with us. We hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. And the staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Susan on Dec 12, 2023
Thank you Kerry for your feedback , we hope to have the opportunity to have you stay with us again and work for that 5/5!

8/10 Good

Marc

Stayed 1 night in Nov 2023
Response from Trevor R on Nov 29, 2023
Marc,Thank you so much for reviewing our property. We hope you enjoyed everything and have a chance to come and stay with us again real soon.Yours In Hospitality,Trevor Raynsford,General Manager

4/10 Poor

Colin

Stayed 1 night in Nov 2023
Response from Susan on Dec 12, 2023
Hi Colin,. I am sorry to see from your rating that we did not meet your expectations, please feel free to reach out to let us know what we could do in the future to make your stay with us better .Have a wonderful day.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, amenities
Very clean and kind staff
Stayed 1 night in Oct 2023
Response from Trevor R on Oct 29, 2023
Joanne,Thank you for the 5* review from your recent stay. We trust you enjoyed everything. We hope you have a chance to stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

8/10 Good

Omar

Stayed 2 nights in Oct 2023
Response from Trevor R on Nov 29, 2023
Omar,Thank you for staying with us and providing us with feedback from your recent visit. We trust everything was excellent and we hope to see you again real soon.Yours In Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Austin

Stayed 1 night in Oct 2023
Response from Trevor R on Oct 25, 2023
Austin,Thank you so much for letting us know about your stay with us. We are so pleased you enjoyed our award winning Hotel and we can't wait to have you stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Jon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Trevor R on Oct 24, 2023
Jon,Thank you so much for the 5* review on your recent stay with us. We are so pleased everything worked out so well and we can't wait to have you stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Trevor R on Oct 29, 2023
Ashley,Thank you for staying with us and also reviewing our property. We are so pleased everything worked out well for you. We hope you have a chance to stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and excellent service. Impressed with the room updated and the bed sheets smell so clean. I will definitely be back to stay here.
Stayed 1 night in Oct 2023
Response from Trevor R on Oct 15, 2023
Dorothy,Thank you for your kind words and we are so pleased you enjoyed everything during your stay. We look forward to having you stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay to enjoy Lake Huron port Elgin Southampton, sauble. The amenities are great and give a good diversion if weather is bad.
Stayed 2 nights in Aug 2023
Response from Trevor R on Oct 15, 2023
Chris,Thank you so much for staying with us during your recent trip our Saugeen shores. We are so pleased you had time to explore our area and you enjoyed all the ammenities at our award winning Hotel. We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

shelby

Stayed 1 night in Oct 2023
Response from Trevor R on Oct 30, 2023
Shelby,Thank you so much for staying with us during your recent visit to Port Elgin. We trust you enjoyed everything and we hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Everything seems brand new. Location for eating on a Tuesday night was poor
Stayed 1 night in Sep 2023
Response from Trevor R on Sep 28, 2023
Reg,We are so pleased you enjoyed your stay with us. Our hotel has nearly been open for three years and we are glad everything still has the new feel. Sorry you had issues finding a good restaurant on the Tuesday evening.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Sep 2023
Response from Trevor R on Sep 28, 2023
Ann Marie,Thank you for your feedback on your stay. We are so pleased you loved it and we hope to see you again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from Trevor R on Sep 28, 2023
Cynthia,Thank you for staying with us and also providing us with a review. We trust we exceeded your expectations and we hope you have the chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new place to stay while in Port Elgin. The common areas were generous and well laid out . The added bonus was great views of the famous Lake Huron sunsets from our room facing towards the lake. Breakfast was plentiful and had a lot of variety. Staff were very friendly and accommodating.
Stayed 1 night in Aug 2023
Response from Trevor R on Sep 11, 2023
Elizabeth,Thank you so much for staying with us and letting us know about your recent stay with us. We couldn't agree more, the views of the sunsets from our hotel truly are amazing. We really look forward to having you stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Reham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean property. rooms and spacious and modern. breakfast is very decent... Great bonus having the coffee/ tea display in the lobby 24/7. staff is very friendly and helpful. i will definitely come back again
Response from Trevor R on Aug 23, 2023
Reham,Thank you so much for all your kind words regarding your recent stay at our award winning Hotel. We are so pleased everything worked out well and we hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

10/10 Excellent

Julia, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a wonderful breakfast and very clean accommodations. Pool was a bonus.
Stayed 2 nights in Aug 2023
Response from Trevor R on Aug 23, 2023
Julia,We are so pleased you were able to proivde us with a 5* review form your recent stay. We trust we exceeded your expectations on all fronts. We hope you have a chance to come and stay with us again real soon.Yours in Hospitality,Trevor Raynsford,General Manager

6/10 Okay

Mark

Disliked: Cleanliness, staff & service
It was just ok. Breakfast was good. Staff not very helpful
Stayed 2 nights in Aug 2023
Response from Trevor R on Sep 11, 2023
Mark,Thank you for your review. I'm sorry you didn't have the perfect 5* experience we are used to seeing. We hope you will give us another opportunity to serve you in the future.Yours in Hospitality,Trevor Raynsford,General Manager