Unfortunately this is the case of a guest not happy to be charged a cleaning fee for smoking in the room, something that was clearly mentioned at check in and at the apartment. We of course notified the guest during the same day

Hola Maria, Lamentamos mucho los inconvenientes presentados en el momento de tu estadia intetaremos mejorar cada uno de los puntos que acabas de darnos. Saludos

Muchas gracias por tu evaluación. Lamentablemente en Hotels.com no se puede cobrar el IVA directamente, los impuestos deben ser cobrados directamente en el establecimiento por política de ese portal. Esperamos verte nuevamente

Gracias por tu review, intentaremos mejorar los puntos expuestos.

muchas gracias!

Thank you very much for your feedback we are glad to know that you had good time in our facilities.

Hola Gabriela, gracias por tus comentarios. Hemos revisado los procedimientos que han ocurrido con tu estadía para que no se vuelva a repetir. Revisamos cuidadósamente cada departamento antes de ser entregado a nuestros huéspedes.

Thanks for your review

Hi, thanks for your comments. We are contacting the guest immediately regarding this issue. Unfortunately due to a mistake at the check in, the guest provided his credit card for payment when the reservation was pre paid. When noticing the double charge, the guest contacted Expedia which suggested that they would refund the guest. Apparently this didn´t happen. We would like to take the chance to confirm to every guest that we don't overcharge and any mistake is corrected as son as its detected

Thanks for your feedback, Jacobus. We do have air conditioned apartments, but not all of them. Guests who want A/C units should look for the Superior Apartments. We definetly try to maked check in/out processes smooth to our guests as much as we can, so we are happy to make the check out at the apartment when possible. We have improved the wifi since you last visited, the area didn't have the best technology but slowly the internet provider has been updating the equipment.

Que bueno que te haya gustado, esperamos verte de nuevo saludos

Nos alegra que te haya gustado el lugar saludos

Hola, muchas gracias por sus comentarios y sugerencias. Efectivamente quienes dejan su depósito mediante tarjeta de crédito no deben volver al lugar de check out una vez revisado el departamento. Por razones de seguridad debemos entregar el dinero en efectivo en nuestras oficinas. También hemos revisado y corregido el alhajamiento de ese departamento para que efectivamente tenga todo lo necesario para 5 personas. Le deseamos un feliz retorno a casa!

Hola Santiago, muchísimas gracias por tu comentario! estamos haciendo muchos esfuerzos para brindar la mejor experiencia a nuestros pasajeros. Buen viaje!

Hi, thanks so much for taking the time to review us. We have checked the apartment where you stayed and made sure the issues you report are corrected. Indeed we supply portable heaters for the convenience of our guests. Hope to see you again soon

Hi, thanks for your review. We take each of them very seriously. We have checked the apartment where you stayed and corrected all of the issues mentioned. At each check in we provide maps and make sure our guests know all of the restaurant and bar options around, which are many! We will reinforce this with our receptionists. Thanks again

Hi, thanks for your review. We take our guests' comments very seriously. We have corrected the problems mentioned, of course every room has to have curtains. This was a discoordination and has been fixed. Regarding breakfast, its complimentary and not advertised. The check in location is a block and a half away, roughly 150 meters.

Thanks for your comments, we are glad oyou enjoyed the apartment. Check in is a block and a half away at Mac Iver 661, we send a confirmation email with a map and its location. We are happy to provide assistance at our check in desk, but we don't have staff at the building itself since its a residential premise, which is the reason we don't publish services at our prfofile.