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Reviews of Hilton Grand Vacations Club La Pacifica Los Cabos

4 out of 5
Hilton Grand Vacations Club La Pacifica Los Cabos
Mexico 1 Tourist Corridor, San José del Cabo, BCS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 93 reviews" "
Rating 8 - Good. 15 out of 93 reviews" "
Rating 6 - Okay. 4 out of 93 reviews" "
Rating 4 - Poor. 3 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place I’ll stay when I come to Cabo. The resort is beautiful, beach front, multiple restaurants, pools, amazing staff, and all of the rooms are great. I’ll be back in a few months!
Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Traveled with group
Incredible service and facilities! The management’s and staff’s dedication to the highest standards is evident in absolutely everything. Exceeded our expectations. Would definitely stay here again when vacationing in Cabo.
Stayed 4 nights in Feb 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Cutter

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with a great staff and look forward to coming back again.
Stayed 4 nights in Dec 2023

8/10 Good

Maryn

Stayed 2 nights in Jan 2024

10/10 Excellent

joyce

Stayed 5 nights in Dec 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Stayed 4 nights in Dec 2023

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suprise
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
What a gorgeous Hilton. Amenities, pools, beach location and restaurants all fantastic. Modern, spacious rooms as well. Despite the size there are ample spots to relax that never felt crowded. Highly recommend.
Stayed 2 nights in Nov 2023

8/10 Good

viliami, west jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful. The housekeeping was thorough. Food and drinks were overpriced.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very clean and accommodating
Stayed 1 night in Oct 2023

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!
My only negative comment would be I had to check out. Everything was incredible! I’ve never experienced such amazing derive from every area of the hotel! Can’t wait to come back.
Stayed 6 nights in Oct 2023

10/10 Excellent

Mason

Stayed 1 night in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
OVERCHARGED
Resort was very nice. However when we checked in the had added over $700 in taxes and fees that were already included in my price. They said they would take care of it but upon checkout a week later they had not. They once again said they would take care of it. When I asked that it be done before I left the resort they said it would take some time. I left without knowing if they were going to charge the extra money to my card. The resort was beautiful with beautiful views and the staff was friendly and accommodating but wouldn’t stay there again due to the mixup in charges.
Stayed 7 nights in Sep 2023

10/10 Excellent

Leslie, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not really anything to complain about other than the shower leaked. Otherwise the place was awesome. Very nice. I would go back again for sure.
Stayed 5 nights in Sep 2023

10/10 Excellent

Dana, Castle Rock

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Aug 2023

8/10 Good

Guycaelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very well kept. Service is pretty good. Poolside service is attentive and very gracious. Front desk is ok... not always accommodating. Too many times I have to ask, beg, for extra bottle of water. The attendants at the health club said they have no water bottles but I could see in the mirror 1.5 cases behind the counter. The restaurant list is large (5). The selection that are open is limited. Pool side bars, attached to a great infinity pool close at 5:00 (?!?!?). One of there biggest restaurants has limited nights of operation while the Italian restaurant (in Mexico) is open every night. It is a great property that is challenged by being connected to one of Hiltons Grand Vacation sites (aka Timeshare). They struggle with the us/them thing.... Lastly as nice as the property is the challenging food options limit you and a trip to one of the towns - San Jose ($18) and San Lucas ($24) make it a little 'out of the way'.
Stayed 1 night in Aug 2023

6/10 Okay

Giovanni C

Traveled with partner
Disliked: Amenities
Great rooms, great view…horrible Margaritas, poor selection on beer for being Mexico all we hear was the hotel has a hard time getting beer😂 food was okay for Hilton, but servers were too pushy to sell alcohol. Thanks will be back in December😊
Stayed 5 nights in Aug 2023
Response from Guest Services on Aug 29, 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

ABDULRAUF

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Sada

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was at 3pm per our reservation booked and when my fiancé and I arrived the receptionist told us that our room would be ready by 4pm. That is unacceptable. We expected to arrive shortly before our check in so we could go straight to our room and relax and cool down given that it was hot. My fiancé is pregnant and we still had to wait about 30 mins before our room was given. Hilton needs to do better with assigning rooms. It really makes for a bad start to our trip when we have to wait for a room. I’m paying top notch dollar for a Hilton room that apparently is rated 4 stars. With that kind of start it’s more of a medley 2/5 start for us. Also, why does your hotel charge 8-10$ for a cup of regular medium sized cup of coffee? This is just ridiculous and a prime example of inflation which really kills the vibe when vacationing. It wasn’t even Kona coffee or anything exquisite about the coffee. Bartenders at the main bar were very good and made the drinks stiff.
Stayed 2 nights in Jul 2023

8/10 Good

Trixie Charmaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Clean. Top notch. Room were huge! I just hoped breakfast included considering the rates weren’t cheap!
Stayed 4 nights in Jul 2023

10/10 Excellent

Tanya M

Stayed 4 nights in Jun 2023

4/10 Poor

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top notch
Stayed 2 nights in Apr 2023

10/10 Excellent

Peyton L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort awesome!! Prices for everything outrageous!!
Stayed 3 nights in Apr 2023

8/10 Good

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was food closer by like at least grocery options. We wanted to leave the hotel everyday for more food options and ended up getting Ubers. Loved the hotel though, very clean, comfortable bed and beautiful grounds to enjoy.
Stayed 2 nights in Apr 2023

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing ocean views from everywhere, spacious and modern rooms. Staff was great!
Stayed 3 nights in Apr 2023

2/10 Terrible

Andrea

Stayed 1 night in Mar 2023

10/10 Excellent

A

Stayed 3 nights in Feb 2023

8/10 Good

Colin Lynn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Location was lovely tho a bit isolated. I objected to insistent timeshare sales staff in lobby after perfect check in.
Stayed 3 nights in Feb 2023

10/10 Excellent

Cynthia, GEORGETOWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful from the moment you walked in to the sleeping accommodations and the swimming pool resort area. The ocean views and private beach access was fantastic. One of the best customer service is experience we’ve had so far. Everyone was attentive and paid attention to detail.

2/10 Terrible

sherry

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I got food poisoning at their "BEST FINE DINING" restaurant located on the lower level the first day of my vacation the following morning I woke up with terrible vomiting and diarrhea. I rushed myself to the hospital... upon returning I requested to speak with a manager, Instead of showing any type of empathy, she automatically got defensive. I will not be staying here ever again, and will not recommend it to anyone.
Stayed 2 nights in Feb 2023
Response from Guest Services on Feb 23, 2023
Thank you for your review. We apologize for what you describe. We have shared your experience with our leadership teams for further review.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Daniel

Stayed 4 nights in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023

10/10 Excellent

ROHIT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is elegant and is kept properly.

10/10 Excellent

Omolola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is Top Notch! My Fiancé and I loved the food, views and amazing staff. Our first time in Cabo will always be memorable because of this resort. We plan on staying here again.

8/10 Good

John Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice, food was good but took a bit long to deliver. Was forgotten by servers for a larger parties more than once. Poolside food took an hour. They made lots of mistakes on the food like pepperoni pizza (added mushrooms etc...) yet asking every time if you have a food allergy lol. Drinks were so effing expensive and they walked away with credit cards for 15 minutes and a certain higher ground stance like you're in the south of France (it's Mexico!) No place local to go for water or anything you might need popping up. Property was clean and view obviously amazing. Staff were very nice but front desk were out to shake you upside down. Not enough food options and no place to get water for less than $6 USD. Go to Costco before you check in! Closer to the airport than Cabo resorts which is nice. Would go back if they lower the drink prices. Everyone agrees!!!!

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Daniel Charles, Middleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 7th time visiting this resort in Cabo! Looking forward to going back again!
Stayed 4 nights in Nov 2022

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful private beach and amazing infinity pool
Stayed 4 nights in Oct 2022