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Reviews of Hotel Contessa

4 out of 5
Hotel Contessa
306 W Market Street, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1830 out of 2740 reviews" "
Rating 8 - Good. 464 out of 2740 reviews" "
Rating 6 - Okay. 215 out of 2740 reviews" "
Rating 4 - Poor. 121 out of 2740 reviews" "
Rating 2 - Terrible. 110 out of 2740 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return staff was great and room was extremely clean and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and comfortable beds!
Stayed 3 nights in May 2024

10/10 Excellent

Juan Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The valley guys were so helpful and polite, as well as the receptionist guy! I wish the restroom and carpet in the room felt cleaner.
Stayed 2 nights in May 2024

10/10 Excellent

Cliffielda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located Downtown and off of Riverwalk. It's convenient and close to shops and restaurants. I had a wonderful stay.
Stayed 6 nights in May 2024

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Some staff good reception staff very bad Concierge great. Valet great Breakfast excellent and good value Laundry very expensive Our bedside table was dirty on arrival and not used by us and still dirty when we left Room was excellent and spacious
Stayed 3 nights in May 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Craig, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay except that the music was deplorable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dylan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean place and staff was friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Virginia Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for fiesta week and the opportunities for entertainment were wonderful and services available. We utilize them all. my daughter were on a mother-daughter trip. I would definitely stay at the Hotel Contessa again
Stayed 8 nights in Apr 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and accommodating, even going above my expectations!
Stayed 3 nights in May 2024

10/10 Excellent

Kruz

Liked: Cleanliness, staff & service, property conditions & facilities
It was very unique and felt luxurious
Stayed 2 nights in May 2024

10/10 Excellent

Savannah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on a quieter section of the river walk, not sure it’s worth the up charge for river walk view. We could only see trees and small bit of water. It is right next to the Briscoe art museum. Easy walk from back of hotel to the busier restaurants. Fiume pizzeria or Prost Stein Haus are 5 minutes. Ambler bar is solid but taste your drink before you walk off. Valet is $49 a night with in and out access. Overall facilities and ambience are excellent and feel luxurious. Live music at the bar every night of our stay Thurs-Sun

10/10 Excellent

Magnolia

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was understaffed and the food was below average. Staff was attentive and courteous.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tom

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were exceptional and very attended to our needs. My husband blacked out on the Riverwalk outside the hotel and before I could get down to him from the room, the EMTs were already there. The staff made us feel very important and were very attentive to our needs after his accident. I will definitely stay here anytime I’m in San Antonio.
Stayed 3 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Sten

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We had no hot water for several hours and received different explanations from the staff. It did get fixed overnight but we could not take a shower and get ready for a concert we were in town for. Front Desk staff was not willing to extend checkout from 11am to Noon and was supposed to comp valet fee.
Stayed 2 nights in May 2024

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was 5 stars out of 5 stars
Stayed 2 nights in May 2024

10/10 Excellent

Duarte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here !
Stayed 1 night in May 2024

4/10 Poor

Craig

Traveled with partner
Bathroom had mold in grout, silicone around tub. Shower looked like it had black mold across the top
Stayed 3 nights in May 2024

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, and excellent service
Stayed 1 night in May 2024

10/10 Excellent

jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, well cared for on the riverwalk. Saturday was very busy! We loved walking the riverwalk and seeing all the flowers and vegetation! Hotel was very nice and all employees very kind!
Stayed 5 nights in May 2024

2/10 Terrible

Roel

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We check in on Friday went out to shop came back to get ready for the concert we were there for.. when we where gonna shower there was no water in both rooms that we had gottten.. so we went downstairs to talk to manager said there was noting they could do there had the engineers working on it.. the other guy at front desk mention this had been a problem since last weeek so I asked why are you even open and why aren’t you telling us before checking in! We order room service the food was gross and cold! The to list was super dirty, there was hair in the shower, dust on nightstand next to bed… I would never stay here again!
Stayed 1 night in May 2024

2/10 Terrible

Vanessa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Had a horrible experience for the first time here. Upon check in, no water. I had a concert to attend and had driven 8 hours to check in and get ready. Decided to order room service while I get dressed and food was horrible and cold. Tasted pretty dated and fries were gross! The worst part is management basically said “yes we’re aware and are working on it, too bad- wait” go back to your room and figure it out basically. Their empathetic skills were severely lacking. I won’t stay here anymore. Solely because of the way they handled the issues and their dreadful customer care. .
Stayed 1 night in May 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, fast Eddie the bell boy is awesome!!
Stayed 1 night in May 2024

10/10 Excellent

Peggy, Berlin Center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Karson

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and accommodations!
Stayed 2 nights in Apr 2024

10/10 Excellent

Brissa, San Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo sus habitaciones son muy amplias, es muy fácil caminar en el centro cuando te hospedasen este Hotel el servicio del restaurant también es muy bueno
Stayed 4 nights in Apr 2024

10/10 Excellent

Ilya, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding hotel.
Stayed 3 nights in May 2024

8/10 Good

elia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

jeffrey E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hospital, helpful, curious
Stayed 7 nights in Apr 2024

10/10 Excellent

Jenna, Dallas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Contessa was perfect for our family! This hotel is conveniently located near everything you’d want to do along the riverwalk and in downtown San Antonio. The pool was quiet and never busy. My husband enjoyed the fitness center which had great equipment and was also never busy. The suite set up was great for our family of four and even though our room overlooked the riverwalk it was so quiet.
Stayed 4 nights in May 2024

10/10 Excellent

Jessica, Cypress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome experience
Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Xavier H.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, & family friendly. Very spacious rooms, on-site restaurant & within the river walk but a good walk from the market square. Will stay again!
Stayed 2 nights in Apr 2024

2/10 Terrible

Pranvera

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was loud. Food in the restaurant was terrible. Recent renovation will never be maintained if it is not kept nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia, Coon Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The rooms with the separate living space was great to have, the decor was very modern yet inviting, and the service was great as well! No complaints except the shower was lower so I feel like a tall person might have a hard time. Would definitely recommend and would use the hotel again!
Stayed 3 nights in Apr 2024

6/10 Okay

Judith

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Upset that when we walked in our room , there was a big stain on the carpet . They took off one night of valet parking . Called for room service the next day , 1 hr wait for breakfast . I was told she was alone sorry . For these 2 reasons and over 300.00 a night I would stay at a different hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay during Fiesta. From Mariachis to different events, this hotel makes it very enjoyable.
Stayed 6 nights in Apr 2024

10/10 Excellent

Holly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super sweet and great service and location
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice staff and property.
Stayed 2 nights in Apr 2024

6/10 Okay

Iris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the outside bellman/parking staff are not very polite if you choose not to valet
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location.
Stayed 3 nights in Apr 2024

4/10 Poor

Richard

Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a Yelp event and decided to stay the night. Great room Great food Great bar The room was spacious and well laid out! Good time. This was during Fiesta Week here in San Antonio so decorations and events reflected that. Fun!
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite in San Antonio!
Stayed 1 night in Apr 2024

10/10 Excellent

Carl, Ovilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary
Stayed 3 nights in Apr 2024