Liked the location and quick communication. The place itself was a bit dirty especially the blankets.
Monica
2024 年 3 月に 3 泊滞在
10/10 (非常に良い)
Hugo
グループ旅行
2024 年 3 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Súper buen lugar!
Hugo
2024 年 3 月に 4 泊滞在
10/10 (非常に良い)
Byungjin
2024 年 2 月 6 日
良かった点 : 清潔度、客室の快適度
Byungjin
2024 年 1 月に 7 泊滞在
10/10 (非常に良い)
Eric Jacob
家族旅行
2024 年 1 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
Eric Jacob
2024 年 1 月に 5 泊滞在
6/10 (普通)
Maria
家族旅行
2024 年 1 月 8 日
気になった点 : 清潔度
Great location but below average apartment!
Great location but the whole Sonder experience leaves a lot to be desired. I think they try to be part BnB part hotel and end up not really achieving either. A few issues - the place smells terrible - a damp odor throughout but particularly in the bathrooms where there is mould / discoloration on the roof. Windows don’t seal / close properly and worst of all the power kept tripping out. When I asked the staff about this they questioned what appliances we had on. Apparently, you can’t have lights on run the washing machine and the tv at the same time. They said they would send staff to have a look but heard nothing about that and it continued to trip the next morning! No tea towels provided, average linen and quite noisy - probably another issue caused by the windows. The toiletries provided are nice but the dispensers don’t work.
Maria
2024 年 1 月に 4 泊滞在
8/10 (良い)
Susan
家族旅行
2023 年 12 月 30 日
良かった点 : 清潔度、施設のコンディションと設備
The location of this property was very good for what we had planned to do. The rooms are nicely remodeled and reasonably spacious for a city hotel.
Just be aware that Sonder is not a full service hotel. There is no front desk reception and therefore no immediate help for what you may need.
For example, I needed bag storage on our arrival Christmas Day but all of the storage places the Sonder app recommended indicated they were closed for the holiday. I texted Sonder on the app and asked about earlier checkin and they at first just quoted the same info from the app which I had already explained would not work. After some back and forth they said they would “push through” a request for letting us drop our bags before checkin. I got an email later denying the request. Fortunately, we were able to find a different storage company open nearby and solved the problem on our own.
Another example is that I had a lot of trouble getting my credit card to work on the app to pay the city accommodation tax upon arrival. I tried at least five times with two different cards and always got an error message. These cards were working fine at every other business and online as well otherwise. After texting back and forth for two days l, Somder had to call me and upload my card via a phone bot which finally worked.
These problems were not terrible but were distracting and annoying while on vacation.
Susan
2023 年 12 月に 3 泊滞在
10/10 (非常に良い)
Patricia
2023 年 11 月 17 日
良かった点 : 清潔度、施設のコンディションと設備
Great location great staff
Patricia
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Heather Lynn
家族旅行
2023 年 9 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wonderful stay at this Sonder location. It was nice to have coffee and tea for the morning. Always lots of extra supplies in the lobby entrance. Perfect location
Nice market next door.
It would of been easier if you could reach someone by phone instead of email for a quicker response.
Great stay in Rome.
Heather Lynn
2023 年 8 月に 3 泊滞在
10/10 (非常に良い)
Ryan
カップルで旅行, グループ旅行
2023 年 8 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect place to stay. Do it!!
Ryan
2023 年 8 月に 1 泊滞在
10/10 (非常に良い)
RENE IGNACIO
家族旅行
2023 年 8 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Muy céntrico . Todo esta cerca de 10 a 30 minutos a pie. Tranquilo y seguro .