Thank you for taking a moment to leave a review, Atsushi. Myself and the staff at the Red Roof Inn Chapel Hill - UNC were disappointed to see your 2/5 score following your stay. You indicated that your stay was not good, which was saddening to read. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRediResponse Specialist

Dear Ryunosuke, We at the Red Roof Inn Chapel Hill - UNC appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Hello Brenda, Thank you for telling us about your stay at the Red Roof Inn Chapel Hill - UNC. I am glad you found your experience to be okay, despite the odor you encountered. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hey Terry,The staff at the RED ROOF INN CHAPEL HILL - UNC aim to provide clean and comfortable stays for all guest and it was good to read that was achieved. You mentioned you liked our nice and clean rooms and easy access to Chapel Hill though a little cramped. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your feedback. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee RedRoof ManagementRediResponse Specialist

Dear Christopher,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chapel Hill - UNC. We appreciate your 5/5 score flowing your stay and we are happy to hear that you like turtles. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for sharing your feedback. We appreciate your comments on the room and bed comfort. We apologize for the quality of towels. We'll address these issues promptly. We understand your concern about the area and assure you that we prioritize guest safety. We hope you had an overall decent stay and appreciate your input.

Dear Azazul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAPEL HILL - UNC. It's saddening to hear that your stay fell short of your expectations due to the indicated high rates, poor lighting, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Correy. The staff and I at the RED ROOF INN CHAPEL HILL - UNC were disappointed to see your 2/5 score. You indicated that the noise disturbances you mentioned, the cleanliness of the shower, and the other concerns highlighted hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

Dear Matt, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. We are delighted to read that you were pleased with the helpfulness of the front desk staff, their friendliness and how welcomed they always make you feel. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear William, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the heater not working in the room. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Rolando, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. I am glad to read that you were pleased with our location as you mentioned that it is a good area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hey Rafal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.

Hello Megan,We apologize for the inconvenience you experienced.Kindly consider my heartfelt apologies for any inconvenience that this may have caused you.However, I will make sure that any such error is not repeated again in the future.Thank you for your cooperation and understanding.Thnak uou.

Hello Terrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all ouR guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Telisha, The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all ouR guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Francesca, The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your review! We appreciate your feedback and hope to see you again in the future.

Hello Lee,The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Alayna,Thank you for taking a moment to write a review of your recent stay at the Red Roof Inn Chapel Hill - UNC. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our fast check in, kind staff, clean room and quiet location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

Hello Aaric,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Elnora,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello LylianI am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Thank you for your review, we appreciate the feedback. We would like to know more about how we didn't meet your expectations so we can improve in the future. Would you be willing to share any additional feedback?

Hello Rosetta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Matt,I am happy to read we were your ideal choice here at the RED ROOF INN CHAPEL HILL - UNC. It was rewarding to hear you were pleased with our close proximity to the dentist and the great Brian Glover DDS of Chapel Hill. We truly appreciate your kind remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Thank you for your review! We appreciate your feedback and hope to see you again in the future.

Dear Weiqing, We at the RED ROOF INN CHAPEL HILL - UNC appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for your review! We apologize for the inconveniences you mentioned and appreciate the feedback so we can correct any issues. We hope to see you again in the future.

Dear Kent,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC. Red Roof value you as our guest and welcome your 4/5 score. We are happy to know that you enjoyed your stay, you are pleased with our location and the motel exterior. However, regarding your comment of renovations for the room, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hi Anna,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chapel Hill - UNC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Inessa,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHAPEL HILL - UNC. I was saddened to read that your stay fell short of your expectations due to the insects, cleanliness of the property and all other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Chapel Hill - UNC. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for your review, we appreciate the feedback. We would like to know more about how we can improve in the future. Would you be willing to share any additional feedback?

Hello Valued Guest, Thank you for your feedback following your stay with us at the RED ROOF INN CHAPEL HILL - UNC. I am so sorry to hear that your most recent experience with us did not meet your expectations as seen in your low scoring. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated there the TV was not working, the AC made noises along with other listed concerns. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Darryl, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAPEL HILL - UNC. It’s great to hear that you were pleased with our clean and comfortable room and our free pet policy. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent any future happenings. Please know that we value you as our guest and appreciate your business with us. Thank you for sharing your feedback and we would love to have another chance to provide you with another experience the next time you re in town.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Peter, We at the RED ROOF INN CHAPEL HILL - UNC are appreciative of your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for your feedback following your stay with us at the RED ROOF INN CHAPEL HILL - UNC I am so sorry to hear that your most recent experience with us was poor. Our main goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the lock on the door was faulty, the bed was super hard and the room had an unpleasant odor. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Bridgette,We appreciate the feedback given highlighting a few concerns you had at our RED ROOF INN CHAPEL HILL - UNC. You made mention the room smelled like an ashtray, it was uncomfortable and the lobby was filled with boxes piled up on the floor. It was truly disappointing to know we failed to have achieve the best stay for you. Please accept our sincerest apologies. Know that your voice is of great importance to us as we at Red Roof aim to improve for the betterment of guest experiences.Thanking you again for voicing your concerns. All the best in your future travelsSincerely,Kerry-leeRed Roof ManagementRediResponse Specialist

Hello Ronald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Ralph,Thank you for you participation in our guest survey, after your experience with us at the RED ROOF INN CHAPEL HILL - UNC. You indicated you were displeased with the appearance of the property. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Derrick, We at the RED ROOF INN CHAPEL HILL - UNC are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Roger, Thank you for leaving your feedback after your experience at RED ROOF INN CHAPEL HILL - UNC. It was good to hear you liked our location and our staff was pleasant. However, regarding the mold yo reportedly saw, the lack of a vanity in the bathroom and the lengthy check in, we apologize for the unfavorable experience. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Robert, We at the RED ROOF INN CHAPEL HILL - UNC appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist