Buen día Sr Jose Luis, lamento la confusión en cuanto a la información referente a la mascota. Esperamos que pueda volver a darnos la oportunidad de tenerlo con nosotros. Cualquier comentario adicional, quedamos atentos.

Aunque lamentamos sinceramente su desilusión con su estancia en el Hotel Four Points By Sheraton Querétaro Norte, nos gustaría que nos compartiera su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.

Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Hotel Four Points By Sheraton Querétaro Norte siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Thank you for reviewing your recent stay in our Hotel Four Points By Sheraton Querétaro Norte. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Dear Richard. Thank you very much for your preference and for your comments. We are glad to know that he enjoyed your stay with us. We hope to see you soon :)

Buen día, Sr. Cuauhtémoc Francisco: De parte de todo el equipo de Four Points by Sheraton Querétaro Norte, nos complace saber que su estadía con nosotros fue placentera, y que recibio el servicio y la atención que se merece. Si hay algo más en lo que le podamos apoyar, quedo al pendiente, saludos!

Buen día, Sr. Cuauhtémoc Francisco: De parte de todo el equipo de Four Points by Sheraton Querétaro Norte, nos complace saber que su estadía con nosotros fue placentera, y que recibio el servicio y la atención que se merece. Si hay algo más en lo que le podamos apoyar, quedo al pendiente, saludos!

Agradecemos su estancia, fue un placer tenerla hospedada en nuestro Hotel, ¡esperamos verla muy pronto!

We appreciate your comments. Our sincere apologies, we will take the necessary actions to improve this point.

Agradecemos su estancia en Hotel Four Points By Sheraton.

Thank you so much for your comments, we hope se you son!

Muchas gracias por su visita, gracias por tomarse el tiempo en responder nuestra encuesta, esperamos verl@ pronto!

Dear guest, Thank you for choosing to stay at the Four Points by Sheraton Queretaro Norte and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Queretaro. Sincerely Mayra López

Thank you for staying with us! Your opinion is very important. We hope to see you soon!

¡Gracias por alojarse con nosotros! Su opinión es muy importante. Esperamos verle pronto, saludos cordiales.

Thank you for staying with us! Your opinion is very important. We hope to see you soon!

It makes me very sad to know these situations, especially because our quality and our service standards are to satisfy the guests, unfortunately the weather affected our property that day. Nevertheless I want to make sure that we will make a greater effort to eliminate these types of events and to guarantee that will not affected you in your next stays. We hope to have your preference and that you will give us the opportunity to serve you again in the near future.

It makes me very sad to know these situations, especially because our quality and our service standards are to satisfy the guests, unfortunately the weather affected our property that day. Nevertheless I want to make sure that we will make a greater effort to eliminate these types of events and to guarantee that will not affected you in your next stays We hope to have your preference and that you will give us the opportunity to serve you again in the near future.

Thank you for staying with us! Your opinion is very important. We hope to see you soon!

Thank you for staying with us! Your opinion is very important. We hope to see you soon!

Thank you for staying with us! Your opinion is very important. We hope to see you soon!

Thank you for staying with us! Your opinion is very important. We hope to see you soon!