Hospitality Suite | In-room dining

Reviews of Mark Spencer Hotel

3 out of 5
Mark Spencer Hotel
409 Sw 11th Ave, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1069 reviews" "
Rating 8 - Good. 207 out of 1069 reviews" "
Rating 6 - Okay. 47 out of 1069 reviews" "
Rating 4 - Poor. 24 out of 1069 reviews" "
Rating 2 - Terrible. 14 out of 1069 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Comfortable bed, nice shower, fresh coffee in the lobby, great value for the price on a Friday night. Underground hotel parking was extremely tight, narrow spots with cement pillars everywhere, my only minor complaint.
Stayed 1 night in May 2024
Response from MG on May 20, 2024
Thank you for staying with us over the weekend. We appreciate your business and look forward to your next visit.Thanks again!General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in May 2024
Response from MG on May 20, 2024
Thank you for your kind words and we look forward to your next visit at Mark Spencer Hotel.Warm Regards,General Manager

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Most of the services were fine. Too many homeless people around the exterior. I initially was assigned a suite that did not have all of the amenities that I paid for initially( a corner unit with places to sit besides the bed). With an upcharge of $10 per night I was upgraded to a corner suite with seating. On the final night we had people in an adjacent room who was smoking marijuana and cigarettes throughout the early morning hours.
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Nancy,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant. However, we apologize for any confusion with your reservation and for any concerns about the behavior of other guests. While there are pockets of homelessness in the area, we want to assure you that we are located in one of the safest areas of the city and near Portland's upscale Pearl District, which offers so much for our guests to explore. We hope to see you again soon.Guest Relations Manager

10/10 Excellent

Gregg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Mark Spencer Hotel in Portland and it was an absolutely delightful experience! The staff were incredibly warm and helpful, making us feel right at home from the moment we checked in. The rooms are beautifully decorated, offering a cozy, boutique feel with all the modern amenities you could ask for. Its location is unbeatable, nestled right in the heart of Portland, making it easy to explore the city's best attractions on foot. I highly recommend this hotel for anyone looking for a charming and convenient stay in Portland.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Gregg,From our wonderful team members to our prime location, we are so happy to know that you enjoyed everything about your time with us. We hope you got to check out some of the wonderful attractions and shops our neighborhood has to offer, like Powell's Book Store. Thank you so much for the perfect rating, and we hope to see you again soon. Guest Relations Manager

6/10 Okay

Sharon Hiu Wan

Business traveler
Underground parking was terrifying.
Stayed 4 nights in Mar 2024
Response from General Manager on May 16, 2024
Sharon,Thank you for sharing your feedback. We are deeply concerned that our parking did not meet your expectations. Rest assured, our team is looking into this matter to improve our guest experience and sense of comfort. We hope to welcome you back and provide a more pleasant overall experience.Guest Relations Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MG on May 20, 2024
We are pleased you enjoyed your stay.Please keep us in mind for your next visit to Portland.Sincerely, General Manager Mark Spencer Hotel

8/10 Good

Kate

Liked: Staff & service, amenities, property conditions & facilities
The staff were really nice, we were able to check in early that was so convenient and made our day much easier. The sink has mold in the little drainage hole that I thought was pretty gross.
Stayed 1 night in May 2024
Response from MG on May 13, 2024
Thank you for staying with us and your kind words regarding our staff. We will address the drain issue and look forward to your next stay at The Mark Spencer Hotel.Sincerely,General Manager

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience staying at the mark Spencer hotel. Perfect for seeing a concert at the Crystal ballroom
Stayed 1 night in May 2024
Response from MG on May 13, 2024
Thank you for the great score. We appreciate your business and look forward to your next visit. I hope you enjoyed the concert at the Crystal Ballroom.Sincerely,General ManagerMark Spencer Hotel

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent sheets, bed, towels, shower. No breakfast included and could use better toilet paper
Stayed 1 night in May 2024
Response from MG on May 13, 2024
We are delighted you enjoyed our bed linens and terry bath towels. You are correct, we don't offer complimentary breakfast, but we do serve breakfast sandwich's at Spencer's Cafe and we feature fresh squeezed OJ which is a guest favorite here at The Mark Spencer Hotel. We will take a look at our TP and appreciate your comments.Sincerely,General Manager

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a unique property. Very nice Homelessness is still an issue in beautiful Portland. Police presence was strong which gave me a sense security
Stayed 1 night in May 2024
Response from MG on May 13, 2024
Thank you for staying with us and we look forward to seeing you again. The homeless situation is improving and we're glad you noticed the enhanced Portland Police presence in our area. Sincerely,General ManagerMark Spencer Hotel

10/10 Excellent

James, Oak Island

Liked: Cleanliness, staff & service, property conditions & facilities
Great property downtown near shopping and some amazing restaurants. Will be back.
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
James,Thank you for choosing Mark Spencer Hotel! We're glad our location was ideal for your trip, and we hope to see you again soon.Guest Relations Manager

4/10 Poor

Jamie

Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Please call the hotel and ask for me so we can discuss your stay.Sincerely,General Manager

10/10 Excellent

Zulema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Thank you for the great score. We appreciate your business and look forward to your next visit.Sincerely,General ManagerMark Spencer Hotel

8/10 Good

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice as were the staff. As in many cities there is a significant homeless population close to the hotel. We have no difficulty, we were not bothered, it’s just sad to witness. Powell Books is a stones throw away, we had a few (4-5) blocks to walk for a meal. We wanted to watch play off hockey (Canadians!!) and we had no problem finding bars with TV’s. Staff in all areas we were gave great friendly service. All and all good city, very decent hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Paulette,Thank you for taking the time to provide your kind review of Mark Spencer Hotel. We appreciate you highlighting the friendliness of our staff and the overall comfort of the hotel. We are glad you felt safe and were able to navigate the surrounding area easily, enjoying Powell's Book Store and finding bars to catch the hockey playoffs! Our team strives to provide a positive experience for all our guests, and your feedback helps. We look forward to your next stay with us.Guest Relations Manager

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness
Clean
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Tiffany,Thank you for your perfect rating! It's great to know our dedication to cleanliness shone through on your stay. It would be our pleasure to welcome you again, as the new Shake Shack and Travel Portland Visitor Center just recently opened nearby for our guests to enjoy! Thank you again, and we hope to see you soon. Guest Relations Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfy beds!
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Adam,Thank you for choosing Mark Spencer Hotel! We're thrilled you enjoyed our comfortable beds and our team's hospitality. We also hope you were able to experience some of our nearby attractions, such as Powell's Book Store and the Pearl District. It was a delight to have you as our guest, and we look forward to the pleasure of hosting you again!Guest Relations Manager

10/10 Excellent

Kristin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel - it is funky yet cool. The staff is top notch and the location can’t be beat.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Kristin,Thank you for choosing Mark Spencer Hotel! We're glad our friendly staff and convenient location impressed you, and we hope you'll have the chance to visit the Pearl District the next time you're in the area. Please come see us again soon.Guest Relations Manager

10/10 Excellent

Sigurdur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncertain situation
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Sigurdur,Thank you for your perfect rating. We trust that means you had a great stay overall. Please know we are available should you wish to discuss anything further, and we hope to welcome you back soon.Guest Relations Manager

8/10 Good

amrish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Thank you for the great score. We appreciate your business and look forward to your next visit.Sincerely,General ManagerMark Spencer Hotel

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on May 13, 2024
Thank you for the great score. We appreciate your business and look forward to your next visit.Sincerely,General ManagerMark Spencer Hotel

10/10 Excellent

Carla

Stayed 1 night in Apr 2024
Response from MG on May 20, 2024
We are pleased you enjoyed your stay!We look forward to seeing you again!Warm Regards,General ManagerMark Spencer Hotel

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice style. Wish there was coffee in the room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Mike,Thank you for your great review and perfect rating! We're thrilled you thoroughly enjoyed your experience, and we appreciate you mentioning our tasteful decor. Your suggestion for coffee will be shared internally for further consideration, as we are always seeking ways to improve. The next time you stay with us, we hope you take full advantage of our fantastic location and visit Portland's Theatre District and the Pearl District just one minute away! Take care, and we look forward to your return.Guest Relations Manager

10/10 Excellent

Erick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing overall
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Erick,Now, there's a review that will make every team member's day at Mark Spencer Hotel! We are thrilled you enjoyed your stay and hope you also had the opportunity to explore the area around our hotel so you could enjoy places like Travel Portland Visitor Information Center and Powell's Book Store. Thank you for your kind comment, and we look forward to welcoming you back for many more memorable five-star experiences.Guest Relations Manager

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent accommodations.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Lourdes,Thank you for visiting The Mark Spencer and for your fabulous review. We are glad our friendly service and comfortable accommodations worked well for your travel needs. The next time you visit Portland's Pearl District or Theatre District, please stay with us again!Guest Relations Manager

10/10 Excellent

Johanna E Osoria

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area, perfect for exploring
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Johanna,It was a privilege to host you at Mark Spencer Hotel. Thank you for highlighting our great location in Portland, just one minute from the Pearl District and steps away from the Theatre District. Our team looks forward to welcoming you back.Guest Relations Manager

8/10 Good

Kerline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. I had one issue when we first arrived. The AC wasn't working, but the next day it was fixed. The hotel could use very much needed upgrade. The staff made my experience at the hotel great.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Kerline,Thank you for staying with us at The Mark Spencer and for your feedback. We are delighted to hear our team's exceptional service elevated your perceptions of our hotel. With the new Travel Portland Visitor Center and Shake Shack opening recently, there are even more reasons to return. We appreciate your review and look forward to seeing you again soon. Guest Relations Manager

10/10 Excellent

Brianna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 23, 2024
Brianna,Thank you for your review of Mark Spencer Hotel! We are happy to hear you will stay with us again, as our area has added some great reasons to return, such as the new Travel Portland Visitor Center and Shake Shack only a few blocks away. It was a pleasure hosting you, and we look forward to your next visit.Guest Relations Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

8/10 Good

Lori

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

10/10 Excellent

Ed

Traveled with partner
Liked: Amenities
It was so nice to be close to so many things, the staff were pleasant and professional. Room was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Ed,Thank you for sharing your experience at Mark Spencer Hotel. Providing a comfortable stay is important to us, and we're glad to know that you found your room to be cozy. We're also thrilled that you enjoyed the hospitality of our team and our convenient location, close to attractions such as Powell's Book Store. It was a pleasure to have you as our guest, and we look forward to welcoming you back!Guest Relations Manager

10/10 Excellent

Spencer Dean Ealey

Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Thank you for the great score. We appreciate your business and look forward to your next visit.Sincerely,General ManagerMark Spencer Hotel

10/10 Excellent

Carlton, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of good everything.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Carlton,Thank you so much for the five-star review. We're glad you were able to enjoy our convenient location, just one minute away from the Pearl District and steps away from Portland's Theatre District. We hope you'll visit us again soon!Guest Relations Manager

10/10 Excellent

Paula

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint little hotel beautifully remodeled with a taste of excellence, staff were wobderful especially Jared in the Coffe & Pastry area and the owner roasys the coffee-LOVE THIS PLACE!!!!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Paula,Thank you so much for the five-star review. We are very happy to hear you enjoyed our cozy, recently updated accommodations and the warm hospitality from Jared and the rest of our team. It was a delight having you join us, and we trust that you could take advantage of our great location, which is just outside of the Pearl District and mere steps away from Portland's Theater District. We hope to welcome you back soon so you can fully experience all that we have to offer. Guest Relations Manager

8/10 Good

Linda, Bainbridge Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark Spencer is one of the classic hotels in Portland. Perfect location for downtown and transit central.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 18, 2024
Linda,It was an honor to host you at Mark Spencer Hotel. Thank you for sharing this lovely review of our hotel. With a wonderful location near the Pearl District and Powell's Book Store, our property is the perfect choice for a trip to Portland. Please come back and see us again soon.Guest Relations Manager

10/10 Excellent

Juliana, NY

Liked: Cleanliness, staff & service, amenities
Very friendly staff, helpful. Quiet and clean rooms. Close to downtown and the famous bookstore. Close to pioneer square.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Juliana,It was an honor to host you at Mark Spencer Hotel. Our team is delighted you appreciated our friendly hospitality, and it was our pleasure to provide you with clean and quiet accommodations. Situated near Powell's Book Store and one minute from the Pearl District, our guests are just steps away from Portland's Theatre District. Thank you for taking the time to share your review, and we hope to welcome you back soon.Guest Relations Manager

10/10 Excellent

Osvaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The wine happy hour was good. Walls a little thin but it’s whatever. Very easily walkable to great places to eat and drink. Parking was convenient.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Osvaldo,Thank you for your perfect rating. We are thrilled you enjoyed your stay with us at The Mark Spencer Hotel. It is wonderful to know that you enjoyed happy hour, our convenient location, and parking. Our area has added some great reasons for you to return. The new Travel Portland Visitor Center opened recently next to our hotel. The new Shake Shack is a couple of blocks away, and in October, the new Ritz Carlton is opening near by and will offer several new food and beverage outlets. We cannot wait to welcome you back so you can further enjoy your stay with us.Guest Relations Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modernized, boutique like hotel that is either recently renovated or very well kept. The double queen room was very spacious and the mattresses really comfortable. My kid who is 5'7 and who chose the pullout didn't like the springs but slept fine on it in couch mode. We didn't really use the kitchen, but noted the builtin twin hotplate and pans supplied for next time (in addition to the microwave and "full size" undercoubter fridge). Water pressure in the shower was exceptional! Staff were great all round and also found us a tower fan for white noise, as we forgot our box fan that our other kid needs to sleep. Like other cities, Portland has a homeless population but we never encountered any trouble. People are just trying to survive in a nationwide broken system.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
David,Thank you for choosing to stay with us and for taking the time to write your review. We are thrilled that our spacious rooms and comfortable beds added to the enjoyment of your family's visit. In addition, it is wonderful to hear that our team provided you with the high standards of service we are known for. We hope you had the chance to explore all that our area has to offer, including the Travel Portland Visitor Information Center that just opened on our block. We are grateful for your kind words and hope to welcome you back to Mark Spencer Hotel for another five-star experience!Guest Relations Manager

6/10 Okay

Vincent

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

10/10 Excellent

lois

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely corner room. Very quiet. Slept well on comfortable mattress and many pillows
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Lois, We're thrilled you found your room delightful and enjoyed a restful night's sleep. Your comfort is our priority. Nestled in our vibrant neighborhood, we're also just moments away from Portland's renowned attractions, including the bustling Pearl District and dynamic Theatre District, and we hope you had the chance to explore all the area has to offer. Thank you for choosing us for your stay, and we look forward to welcoming you back for another unforgettable experience.Guest Relations Manager

4/10 Poor

Taizo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of animals Dirty air conditioning machine mesh needs to be cleaned Room is facing with other room’s bedroom and not feeling comfortable to open the curtain as I could see the entire bed of others
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Taizo,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for the housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Guest Relations Manager

10/10 Excellent

Erika, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! Very nice and clean hotel in the heart of the city.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Erika,Thank you for choosing Mark Spencer Hotel and for sharing your lovely five-star review. We are delighted you enjoyed our clean accommodations and perfect location. We hope you also had the opportunity to check out the Travel Portland Visitor Information Center and Powell's Book Store, which are both located near our hotel. Should your travels bring you back to the area, we look forward to welcoming you back.Guest Relations Manager

8/10 Good

Keyvan

Stayed 1 night in Mar 2024
Response from MG on May 13, 2024
Thank You for staying with us and we look forward to seeing you again.Sincerely,General Manager Mark Spencer Hotel

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from MG on Apr 9, 2024
Thank you for staying with us and we look forward to seeing you again.Hotel Manager

8/10 Good

marcos

Stayed 1 night in Feb 2024
Response from MG on Apr 9, 2024
Thank You for your feedback.Hotel Management

8/10 Good

Leigh

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from MG on Apr 9, 2024
Thank You!Hotel Manager

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a great part of town. Downside is the lack of hot water during morning prime use times on the weekends
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Kenneth,It's always a pleasure hearing from our guests. We're glad our location was convenient for your trip, and we hope you took advantage of the Pearl District just steps away. However, we apologize for any issues with the hot water, and we'll keep your comments in mind as we continue making improvements for our great guests. Should you be in the area again, we hope you'll come back to see us.Guest Relations Manager

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from MG on Apr 9, 2024
Thank You!Hotel Manager