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Reviews of Black Rhino Game Lodge

4 out of 5
Black Rhino Game Lodge
R565, Derdepoort Road, Lodge 4, Black Rhino Game Reserve, Pilanesberg National Park, North West

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 104 reviews" "
Rating 8 - Good. 28 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 2 out of 104 reviews" "
Rating 2 - Terrible. 1 out of 104 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience with the afternoon safari
Stayed 2 nights in Feb 2024
Response from Management on Feb 29, 2024
Dear Gerry,Thank you kindly for your review, it was an honor to have been your host at Black Rhino Game Lodge.Kind RegardsBlack Rhino Game LodgeManagement

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Sat watching elephants bathing while eating breakfast.
Stayed 2 nights in Jan 2024
Response from Management on Feb 9, 2024
Dear Michael.Thank you for the nice review it was an honor to have been your host at Black Rhino Game Lodge.We are so glad you had a good time with us seeing the animals. We hope you come and visit us soon!!Kind RegardsBlack Rhino Game LodgeManagement

8/10 Good

Julian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, very attentive staff, although reception administration could use a little training. Cabins were wonderful, large and full of character. Game drivers do their best to find animals but there are no guarantees . Remember you’re in the middle of the African bush, wi-fi is spotty and the power goes out briefly, don’t be a baby!
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Traveled with family
Liked: Staff & service, property conditions & facilities
Phillip was the best driver for the safari. Excellent and attentive staff.
Stayed 2 nights in Jul 2023
Response from Management on Aug 23, 2023
Dear Charles,Thank you so much for your beautiful review.It was an honor to have been your host at Black Rhino Game Lodge.Kind RegardsBlack Rhino Game LodgeManagement

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and driver were superb. Did not see many animals on the game park drive.
Stayed 1 night in Jun 2023

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game drives excellent. Kids saw 4 of the big five
Stayed 2 nights in Feb 2023
Response from Chantelle Els on Feb 16, 2023
Good Day Many thanks for your feedback receivedI am glad that you had a good experience at Black Rhino Game Lodge Many thanks & Kind RegardsBlack Rhino Management Team

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Black Rhino
Awesome stay at Black Rhino. Staff were attentive. Meals were scrumptious and we were never bored.
Stayed 2 nights in Dec 2022
Response from Chantelle Els on Jan 3, 2023
Dear JenniferMany thanks for your email and feedback received I am so glad that you had a great stay with us. Hope all is in order Many thanks & Kind RegardsChantele Els

6/10 Okay

jean claude

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Medium
Great rooms renovated . But ivetall poor serbice and very basic food Not worth the cost. Mayn better lodges around
Stayed 1 night in Dec 2022
Response from Chantele Els on Dec 29, 2022
Dear Jean Many thanks for your email and feedback received Please accept my sincere apologies that you did not have a good stay with us We will be working on improving the standards of Black Rhino Game Lodge Many thanks & Kind RegardsChantele Els

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2022

10/10 Excellent

Ansally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Selma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The game drives were excellent the guide was wonderful knowledgeable and quite friendly. However the wifi was spotty and only available in the bar
Response from Chantelle Els on Nov 4, 2022
Dear Selma, Many thanks for your email and wonderful feedback received. Many thanks & Kind Regards Chantele Els

4/10 Poor

Tsvi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
The temperature was 37 C (100F) the air-condition in my unit was broken. I wasn't told about that and the management expected me to stay in the room because "this is Africa". I had to raise a hell so that they found a room for me in a nearby Lodge. But schlepping around from one Lodge to the other destroyed my one day visit. Additionally the two safari trips were disappointing. The guide gave the impression that all he is interested in is to pass the time and if we don't see animals - never mind.
Stayed 1 night in Oct 2022
Response from Front Office on Oct 20, 2022
Dear Tsvi,Thank you for taking the time to complete the survey about your stay at Black Rhino Game Lodge. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We apologise for any inconveniences caused during your stay and the issue with your aircon. Please note that this has been addressed and the aircon repaired.We appreciate all feedback as it is our guests who help us to constantly improve.Kind regards,Black Rhino Game Lodge.

10/10 Excellent

Glynnis

Stayed 1 night in Sep 2022

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Buyisiwe

Stayed 1 night in Apr 2022
Response from Chantelle Els on May 12, 2022
Dear Buyisiwe Many thanks for your email and wonderful feedback received Many thanks & Kind Regards Chantele Els

8/10 Good

Tanja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mmm.
Though fine, the room did nòt match the photos provided. Pillows were horrible - well past their prime. Food was quite good. First time in my entire life I had to pay for drinks on a game-drive. The lodge has small things it can improve on that will make a huge overall difference. Most staff were excellent.
Stayed 2 nights in Dec 2021
Response from Chantelle Els on Jan 12, 2022
Good Afternoon, Many thanks for your email and voicing your below concerns with us – it is greatly appreciated. I would like to start this email off by apologizing profusely on our behalf for any inconvenienced caused at the lodge. I have taken all your concerns to management who is conducting a full investigation these issues, so that we can give the best quality and customer service in the future. Once a full investigation has been conducted, Management will revert back to you with full feedback. Please accept my sincere apologies one again for any inconvenienced caused and I assure you that us at Management will do our utmost best to sort out all these issues timeously. Hope all is in order 😊 Kind Regards, Chantele Els Reservations Manager

10/10 Excellent

Frans

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Excellent service from all staff. Knowledgeable game ranger. Comfortable accommodation, privacy. A worthwhile experience.
Stayed 1 night in Dec 2021
Response from Chantelle Els on Jan 12, 2022
Good Afternoon, Many thanks for your email and valued feedback received. We are glad that you had a good stay with us and looking forward to confirming a booking for you in the future Many thanks & Kind Regards Chantelle Els

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful - with one small suggestion!
This place is all about the game drives. That's why do you go here. And these are excellent! The vehicles are well maintained, comfortable, and arranges a knowledgeable and friendly. Back at the hotel the staff are friendly and accommodating. The hotel overall is comfortably luxurious. The type of place where you wouldn't feel out of place just relaxing with a good book and a cocktail. My only suggestion for improvement and this is not a complaint, is that the level of table service could be improved. The waiting staff sometimes appeared a little confused as to which tables to serve over whether or not the table had ordered food. In the same vein, the wait for cocktails or cappuccinos was quite long. However, it's not as if we were rushing out to do anything else! And the place we were waiting was absolutely beautiful. And having said all that, without any prompting or encouragement from me, the staff went out of their way to ensure my wife's birthday was memorable!
Stayed 2 nights in Oct 2021
Response from Juane Stevenson - Reservations on Oct 18, 2021
Good Morning, We are pleased to hear that you enjoyed your stay and thank you for your valued & positive feedback! Many thanks & Kindest Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2021
Response from Chantelle Els on Aug 30, 2021
Good Day Many thanks for your email and valued feedback received Many thanks & Kind Regards Chantelle Els

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodge is excellent. However, the park is short of animals to view. A nic elephant herd if you are lucky and good Rhinos but otherwise skimpy viewing.
Stayed 3 nights in Jun 2021
Response from Chantelle Els on Jul 5, 2021
Good Day Many thanks for your email and valued feedback received Many thanks & Kind Regards Chantelle Els

10/10 Excellent

marietjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room fridge was not clean for a very long
Stayed 4 nights in Apr 2021
Response from Chantelle Els on Apr 23, 2021
Good Day Many thanks for your email and feedback received Many thanks & Kind Regards Chantelle Els

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Chantelle Els on Dec 1, 2020
Good Day Many thanks for your email and valued feedback received Many thanks & Kind Regards Chantelle Els

8/10 Good

jean claude

Liked: Cleanliness, property conditions & facilities, room comfort
Great room, great game drive, Location far from pilanesberg park Average food
Stayed 2 nights in Sep 2020
Response from Chantelle Els on Sep 8, 2020
Good Day Many thanks for your email and valued feedback received Many thanks & Kind Regards Chantelle Els

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned for Our 2nd stay at this great game reserve in last 3 years... as always great friendly and attentative service. Game drives excellent with very knowledgable guides.
Stayed 3 nights in Mar 2020
Response from Black Rhino Game Lodge on May 5, 2020
Dear Claes. Thank you for your positive and kind review and for choosing our Lodge. We really appreciate you taking the time out to share your experience with us. Our Staff work hard to meet expectations like yours.! Come back and come see us soon.

10/10 Excellent

Henny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chantelle Els on Feb 6, 2020
Good Day Many thanks for your email and valued feedback received. Many thanks & Kind regards Chantelle Els

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Chantelle on Jan 15, 2020
Good Day Many thanks for your email and valued feedback received. Many thanks & Kind Regards Reservations

6/10 Okay

kurt

Great Game viewing experience but...
Had 4 nights and whilest we didnt see big 5 (no buffalo or Leopard), we had some great game viewing experiences. Nice 'service' from friendly staff at restaurant, but food quality and variety was the worst ive had in some 20 visits to game reserves... Convenient location, but lack of food quality will stop me from returning
Stayed 4 nights in Dec 2019
Response from Chantelle on Jan 15, 2020
Good Day Many thanks for your email and valued feedback received. Many thanks & Kind Regards Reservations

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Chantelle Els on Dec 18, 2019
Good Day Many thanks for your email and valued feedback received. Many thanks & Kind regards Reservations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment that we arrived we had not one complaint, Jason was our guide and he was friendly, knowledgeable and a fantastic asset to Black Rhino. The food and wait staff treated you like family. Would recommend that you stay longer than 2 nights as most do, we stayed 5 nights and we were able to see 4 of the big 5.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Caroline on May 13, 2019
Thank you very much for staying with us and for your valuable feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Black Rhino is an excellent choice if you are looking for a wildlife rich environment within an easy drive of Johannesburg. With its own gate and low visitor numbers in this private concession the experience is personal and high quality. The main lodge is well planned and offers a range of spaces to relax and appreciate the opportunities to spot the locals as they wander past the waterhole. The accommodation is high quality and very comfortable, food surprisingly good and staff service efficient and well co-ordinated.
Stayed 2 nights in Apr 2019
Response from Caroline on Apr 25, 2019
Thank you very much for staying with us and for your valuable feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly , rooms are spacious and welcoming
Stayed 2 nights in Mar 2019
Response from Caroline on Mar 15, 2019
Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most wonderful place that we have ever stayed at. Everyone was fantastic
Stayed 4 nights in Jan 2019
Response from Caroline on Jan 21, 2019
Thank you very much for staying with us and for your valuable feedback. We hope to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from Caroline on Jan 15, 2019
Thank you very much for staying with us and for your valuable feedback.

8/10 Good

ulrike

Liked: Staff & service, room comfort
Disliked: Cleanliness
Very disappointing!
We felt initially very welcome and loved our room. Due to rain we missed out on 1 of 2 safari drives. And once we got back from dinner we had a horror experience, the room was infested with termites even all doors and windows were shut. Of course they moved us to another room ( very late at night) . Next morning we expected an apology . Even upon check out still charged 750 aud ! No compensation! We felt their hospitality lived up to what we paid. Maybe Hotel. Com can help us here. I have the photos to prove it.
Stayed 1 night in Jan 2019
Response from Caroline on Jan 18, 2019
Dear Ulrike, It was with great regret that we noted your comments in regard to the reservation for your visit to Imbali Safari Lodge. Unfortunately the reservationist who confirmed the lodge is no longer at the company so we have no record of why the lodge was not booked for TWO nights. We hereby extend our deepest apologies for the confusion and would like to express our thanks for this feedback. We were most disappointed to learn of your difficulties with regards directions. We will address the staff at the property and offer additional training but we always suggest guests to download the map of directions as Kruger can be tricky and the signal is quite unreliable on mobile devises. There is a language barrier as most of our staff are not English first language speakers Bunny may have come across as rude. Please accept our deepest regrets and note that we will request a refund for the difference in pricing due to the change of lodges . Warm regards,

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lodge and safari experience! 2 game drives a day can be tiring but with an enthusiastic guide like Marcus, every second is a joy
Stayed 2 nights in Nov 2018
Response from Caroline on Dec 4, 2018
Dear Ben, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Anna, Pilantesberg Park Black Rhino Gane Lodge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service staff was amazing. Had I gone just to relax it would have been an excellent place to stay. However, I was disappointed with the two daily safari trips we went on for we saw very few animals. the Park recently had a huge fire and i believe the animals must have left or perished.
Stayed 4 nights in Oct 2018
Response from Caroline on Oct 17, 2018
Dear Anna, Thank you very much for the great review, we are glad you enjoyed your stay with us.

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Experience.
Couldn't fault this Lodge....had a brilliant time there! Staff very helpful, welcoming and friendly. Spotlessly clean and well organised in all respects. Loved it!
Stayed 7 nights in Sep 2018
Response from Lethu on Oct 3, 2018
Good Day, Thank you for your valued feedback, we appreciate it. Regards

10/10 Excellent

Monali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Staff was amazing! Enjoyed our stay!!!
Stayed 2 nights in Sep 2017

10/10 Excellent

Manda, Atlanta, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lodge
This was our 3rd time to Pilansburg, but 1st at Black Rhino. The facilities were great, the only minor downside is that that area of the reserve doesn't have too many animals during their winter due to lower water areas. That being said, we did see cheetah and wild dogs, which is rarer to see. Just not many of the other varieties of animals. We weren't disappointed, because the morning of our check in we did our own self drive in the souther portion of the park and saw plenty! Overall a great place to stay and would stay again.
Stayed 1 night in Jun 2017

2/10 Terrible

peteD60, ware

Disliked: Staff & service, property conditions & facilities, room comfort
Production line game experience
Stayed in Suite No 1 - spacious but lacking character - food indifferent especially BBQ dinner - breakfast buffet not replenished - problem with toilet being connected to hot water system - new definition of hot flush - indiffferent response from hotel - guide on game drives - poor - always looking for Big 5 experience - the scenery is spectacular but no stops to take in views or explain different terrain and habitats - had to pay extra for sundowners - all game drives have to keep to tracks - sightings are hit or miss and depend on whether the animals are near or far - hotel enforces the 11.00 checkout even though game drives might run over - this Lodge is tailored for the tours and therefore always needs to find the Game to satisfy customers - if that is what you want then Black Rhino is for you - if not go to Rhulani in Madikwe for off road game drives and animal encounters

8/10 Good

Claudia

Liked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Markos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good lodge
Great lodge

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Neisha, Atlanta, Ga, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Lodge in Pilanesberg National Park
Black Rhino is located in Pilanesberg Park. It's a beautiful lodge with a great and friendly staff. You'll be served breakfast, lunch, and dinner. There was a variety of food from day to day... Given the destination you will find a bug or two in your room. We took two game drives a day, one at dawn and and the other right in the late afternoon.

4/10 Poor

benedicte, US

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice but not great, average value for the price.
The room was nice but we booked as a family and had to request the kids beds upon arrival. Useless stress as it wasn't done upon the return from the game drive.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful safari lodge
We had a lovely stay here...beautiful accommodation, friendly staff and amazing animals!

8/10 Good

lynn, Cape Town

Liked: Cleanliness, staff & service, room comfort
The staff at Black Rhino are fantastic. I was disappointed with the game drive as we had people on board who spoke the whole time - I felt that the game ranger should have managed things better so that we could take in the beautiful surroundings and animals without this constant noise.

6/10 Okay

HILTON, JOHANNESBURG SA

Liked: Cleanliness, property conditions & facilities, room comfort
A PLEASANT RELAXING WEEKEND
THE FOOD AT THE LODGE COULD BE IMPROVED. EG. NO FILTER COFFEE, JUST INSTANT. NO CHEESE AND BISCUITS AFTER MEAL. NO MUCH VARIETY OF FOODS AVAILABLE