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Reviews of Premier Inns Tolleson

2.5 out of 5
Premier Inns Tolleson
8399 W Lynwood St., Tolleson, AZ

Reviews

5.6
Rating 10 - Excellent. 386 out of 1834 reviews" "
Rating 8 - Good. 277 out of 1834 reviews" "
Rating 6 - Okay. 281 out of 1834 reviews" "
Rating 4 - Poor. 281 out of 1834 reviews" "
Rating 2 - Terrible. 609 out of 1834 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Fort Collins

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's appropriate for the price and People were nice to deal with.
Stayed 7 nights in May 2024

6/10 Okay

Heidi

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many transients staying here. Doors slamming all night, people hanging out in the parking lot, noisy. Hardly slept at all. Filthy room with ripped up carpet and the ceiling falling down over the shower. Horrible experience.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Hello Heidi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Donna

Traveled with family
.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Hi Donna,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Lizette, Avondale

Liked: Amenities
It was good
Stayed 3 nights in Apr 2024
Response from General Manager on May 7, 2024
Hi Lizette,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Bertha

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Good customer service
Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Hi Bertha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Sammy

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Hello Sara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Yurisa

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smelled like cigar even thought they were non-smoking rooms it was horrendous, the area wasn’t tooo bad but not a lot of things were walking distance.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Hello Yurisa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

brian

Traveled with partner
Liked: Staff & service
Nice and close to desert sky amphitheater $5 Uber to show 1 mile walk back Otherwise - it’s a bed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Hello Brian, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Jesus

Liked: Cleanliness
Great Great
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Hi Jesus,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Cool..cool
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Hi Andrew,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 Good

marcos

Liked: Amenities
Really respectful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Hi Marcos,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 Poor

Cindi

Liked: Staff & service
Disliked: Cleanliness, amenities
I mean good location but sucked on being clean and safe... neighbors loud and car wash area loud...stain on carpet looked like blood, their was no microwave.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Hello Cindi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Catharine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hi Catharine,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Betty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yhe room smell like crack heads smoking. The tv was like a 19inch. The blankets stunk, the shampoo dispenser was dirty. They ahould of removed it if it was not in use. It look old
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Hello Betty, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Vaughn

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The exterior looked like a decent place to stay for the price. Once we walked into the room it had been run down and not taken care of very well. Whoever painted got paint all over the carpet instead of having a decent chair in front of the desk, there was a fold-up chair. The bathroom was missing a bunch of tiles. There was a hole in the wall by the bathtub. The toilet took forever to flush and by the time we were leaving would not flush. The towels and wash rags have long dark hair on them and the bathroom and countertop in the bathroom had hairs on it as well so I had not been cleaned. The comforter on the bed was pretty much thin like tissue paper and there were no other blankets provided.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Hello Vaughn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Hi Claudia,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

ashleey

Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Hi Ashley,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Aika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from General Manager on Apr 19, 2024
Hi Aika,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 Poor

Teo

Disliked: Cleanliness, amenities, property conditions & facilities
A solid step down from a decrepit motel 6. Door lock didn’t work to get in with card. Toilet loose. No maid service or replacement towels. AC / heat didn’t work. Basically a dump. Swing by Walmart and grab a can of Lysol and some towels before you check in.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Hello Teo, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Juan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m always grateful when I stayed in good places, but this was not the case. Nightmare room with carpet and TV over 30 years old, next day get a newest room but with little cockroach on it, as a guest. The place needs some love.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Hello Juan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Hi Victor,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Claudia

Traveled with partner
Liked: Property conditions & facilities
Fair price , room good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Hi Claudia, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Wycliffe

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Hello Wycliffe, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Noel

Traveled with family
Disliked: Amenities
Carpet are too old
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Hello Noel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Jaime

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Checking in was so easy and fast! Natalia at the front desk was so amazing!! Her customer service and her willingness to help was outstanding, especially after our 5 hour drive! She was killin it up there!! Rooms REALLY need an update! We rented two rooms and both were in really bad shape. Refrigerators didn't work and both had a oders.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Hello Jaime, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Javier

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked this hotel room last minute. The only room available was clean and tidy. There was a lot of noise at night around the hotel. but other than that, my stay was good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Hello Javier, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Thania

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was overpriced for a terrible experience. Upon walking into the room we immediately had to prop open the door because the smoke residue was so strong we had difficulty breathing. Visually, the room was revolting. The carpet was so discolored and covered in stains that we were scared to step on it without shoes. Additional we made the mistake of bringing a black light. The sheer amount of anonymous fluids in the walls, the ceiling, and even inside the fridge was beyond words.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Hello Thania, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 Terrible

Pearl

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In prison and a not so nice people woking and they try to get you for money
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Hello Pearl, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Josh

Disliked: Staff & service, property conditions & facilities
Worst neighborhood in Arizona Police came multiple times through the night Hellish experience.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Hello Josh, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

4/10 Poor

Fernando

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hello Fernando, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

linsay

Liked: Cleanliness, property conditions & facilities
Love it here!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hi Linsay,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Tadashi

Stayed 5 nights in Mar 2024
Response from General Manager on Apr 21, 2024
Hello Tadashi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hi Martha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Leydi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Hi Leydi,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 Good

Corwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed it cause we were tired and there were dining available walking distance and very comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Hi Corwin,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Adelin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Adelin, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unorganized, tv didn’t work - Incompetent staff - Got a refund and left! Never again
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Stephanie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 Excellent

Antoinette

Liked: Cleanliness
Like
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Hi Antoinette,Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Ellen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures on website were of a nice looking room. This room was bare. It had 1 very thin blanket nothing to make the room appealing. There was mold in the shower. The bed was old and lumpy. There was an armed guard and checkin was through a bullit proof glass. DON'T STAY HERE!!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Hello Ellen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Patricia, Seattle

Disliked: Cleanliness
Place not that great but cheap
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Hello Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Robert

Liked: Staff & service
Clean and reasonable price
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Robert, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and Sheets weren’t changed when we arrived
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Michael, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Rodney

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was your average cheap hotel. But at least it was clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Rodney, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Edick

Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Edick, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Bat

Traveled with family
Disliked: Cleanliness, amenities
The customer service was okay. The over night receptionist was super friendly and patient. However, the morning receptionist was rude. The beds were okay. Meh at best. Very stiff. The room seemed clean at night, however, we realized in the morning that not only was there a major gap in the door frame but also a hole in the wall between rooms which allowed for small bugs to get in the room. (The room next to us was being renovated.) Overall, it was just fine. We just needed somewhere to sleep for the night but definitely will look for somewhere else in the future as it was on the higher side of “average” for pricing.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Jack, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Larenza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Larenza, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Ellison

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Hello Ellison, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Joseph, Mt. Pleasant

Disliked: Property conditions & facilities
I had excema outbreak on my neck. Possibly from laundry detergent. I use a mild dtergent at home.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Joseph, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.