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Reviews of Marco Polo Hotel Phnom Penh

4 out of 5
Marco Polo Hotel Phnom Penh
67, St105, Sangkat Boeung Prole, Khan 7 makara, Phnom Penh, Phnom Penh

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 1 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Shailesh, Troy

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Didn’t like: I had booked 3 rooms. Two rooms were in excellent condition. One of the rooms had bad air condition and it wasn’t cooling. They changed the room, the same issue existed and it wasn’t cooling. We complained and the offered another room, but by then it was time to leave in the next morning. I complained to the receptionist and ask her to tell the manager for some refund, but never heard from him. Good: Good facility, dining and laundry facilities. Rooms were clean and nice, except one room with air conditioning issues mentioned above.
Stayed 2 nights in Feb 2024
Response from Tharat on Feb 8, 2024
Dear Valued Guest. Thank you for taking the time to share your experience with us. Please accept my apology for any inconvenience. Thank you again for your feedback and I do hope to be able to welcome you back.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Very nice hotel, clean, good location, friendly staff.
Stayed 1 night in Feb 2024
Response from Tharat on Feb 5, 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Birgit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL
Wonderful experience. Modern clean. Great breakfast. Love it would definitely stay again
Stayed 2 nights in Nov 2023
Response from Tharat on Jan 29, 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Andrew

Stayed 3 nights in Jun 2023
Response from Tharat on Jul 19, 2023
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 4 star hotel. Very clean and modern. Excellent, helpful staff.
Stayed 2 nights in Apr 2023
Response from Sotharat on Apr 27, 2023
Dear valued guest,Thank you for giving us a good rating and a good review for our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very modern. Staffs were very friendly and tentative. The airline missed 2 of our luggage the staff helped us called the airport to get an eta. Laundry facility was great. One day we woke up and didn’t have hot water we called the front desk and not 5 minutes someone knock on the door the check. We went about our ways as we had planned. When we got back in a couple of hours it was already fix. We loved this hotel and we will definitely stay here next time we are in Cambodia. We have already recommend this hotel to our family who have plan to visit.
Stayed 6 nights in Feb 2023
Response from Sotharat Chau on Feb 21, 2023
Dear Calvin,Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel. Room comfortable. I was down graded, working on executive floor. Hotel gsve me free breakfast but breakfast was fair to poor
Stayed 1 night in Sep 2022
Response from Tharat on Sep 13, 2022
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for your positive review. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

8/10 Good

Angeline

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel..could have been even more impressive
The hotel is brand new with wonderful new technology..which was impressive. We were a little taken with the cockroaches we found in our room after coming back from dinner though..did not expect that from a five star hotel..but the customer service was quick to respond to rectify things by moving us and apologies..was impressed with the recovery.
Stayed 4 nights in Jul 2022
Response from Sotharat on Aug 4, 2022
Dear Valued Guest Thank you for choosing the Marco Polo Hotel and for your positive review. We are glad to hear that you had a wonderful staycation with us, It's our pleasure to be at your service and we look forward to welcoming you again soon.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely courteous
Stayed 2 nights in Apr 2022
Response from Sotharat on Apr 18, 2022
Dear Brad, Thank you for the great review! We look forward to welcoming you again soon. Best regards, Sotharat Chau

10/10 Excellent

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tharat on Jan 29, 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Shigeru

Stayed 2 nights in Dec 2023
Response from Tharat on Jan 29, 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Tharat on Mar 24, 2023
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 Excellent

Wante

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的體驗
服務人員很親切並快速完成，房間也很乾淨，設備很新，電梯有持卡管控比較安全不會有閒雜人等進來，唯一美中不足就是sky吧晚上聲音太大會吵到11樓的睡眠，建議晚上10點以後音量要調小不要影響到樓下層的休息。
Stayed 5 nights in Aug 2022
Response from Sotharat Chau on Sep 2, 2022
Dear Valued Guest,Thank you for choosing the Marco Polo Hotel and for your positive review. We are glad to hear that you had a wonderful staycation with us, It's our pleasure to be at your service and we look forward to welcoming you again soon.

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2022
Response from Tharat on Jul 5, 2022
Dear Valued Guest. Thank you for choosing Marco Polo Hotel. We appreciate that you taking the time to feedback about your stay. Deep apologized again that we didn’t make a wonderful staying experience, We’ll keep improving and expecting your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Tharat on Jun 13, 2022
Dear value guest, Thank you for a perfect rating! We look forward to welcoming you again soon. Best regards, Sotharat Chau