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Reviews of Quality Inn Petaluma - Sonoma

2.5 out of 5
Quality Inn Petaluma - Sonoma
5100 Montero Way, Petaluma, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joseph on May 21, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No parking spaces to park at 10:00pm! You spend $250 on a room and you have to park on the street????
Stayed 1 night in May 2024
Response from jim on May 19, 2024
Thank you for staying with us!I am so sorry about the lack of parking.This was a very busy weekend.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete breakfast is always a welcome amenity. Kitchenette was helpful. A bit of traffic noise in building 7 closest to freeway. Would stay here again.
Stayed 2 nights in May 2024
Response from Joseph on May 7, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Toby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient at checking in and the product matches the price.
Stayed 1 night in May 2024
Response from Joseph on May 7, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here definitely a great and affordable place. Comfortable and safe with bice staff and amenities.
Stayed 2 nights in Apr 2024
Response from Quality Inn Petaluma - Sonoma on May 3, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

4/10 Poor

Bhaskar

The motel worth only $80 per day considering the area's other motels rate. It's right on highway and noisy
Stayed 1 night in Apr 2024
Response from Jim on May 2, 2024
Thank you for staying with us. We are sorry you did not enjoy your stay. We hope you would try us again.

2/10 Terrible

Christopher

Business traveler, Traveled with partner
Parking lot parties, people knocking on doors in the middle of the night
Stayed 1 night in Apr 2024
Response from Jim on Apr 30, 2024
Dear Christopher,On behalf of our hotel I apologize for the Parties and knocking on the doors. We encourage our guest to call the front desk with ANY problems as we do not tolerate this behavior. We did in fact get other guest call us about the parties and our Night Auditor did go down and tell them to disburse. Please give us another chance as this was an isolated incident.Thank you

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, good parking, great breakfast. Clean and staff was customer service driven.
Stayed 1 night in Apr 2024
Response from jim on Apr 29, 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Sue

Clean. Doesn’t smell like chemicals…makes me happy!
Stayed 1 night in Apr 2024
Response from jim on Apr 29, 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work out ofntown and will stay again. Nice staff. Comfortable bed. Nice amenities and affordable for a travel nurse like me. Lots of things nearby.
Stayed 3 nights in Apr 2024
Response from Jim on Apr 25, 2024
Thank you for staying with us!We love our Travel Nurses.We hope to see you again

6/10 Okay

Michael Kent, Sendai

Business traveler
Liked: Staff & service
Ok if you just need a place to sleep for the night. Seems to be very popular with work crews so pool side looks like an outdoor bar a night. The area seems a bit unsafe, I wouldn't want to walk around too late at night.
Stayed 2 nights in Apr 2024
Response from Joseph on Apr 24, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jim on Apr 29, 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff, easy check in. Well thought out and comfortable room with everything I need.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 23, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds and room. Excellent breakfast!
Stayed 1 night in Apr 2024
Response from Joseph on Apr 23, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Beatriz

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk desk check-in was easy and the clerk at the front desk. I believe his name is Donnie was very friendly, courteous, respectful made it an easy check-in very fast and speedy. Thank you, Donnie.
Stayed 1 night in Mar 2024
Response from Jim on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here several times and have always had an enjoyable stay. The breakfast in the morning is always hot and ready to go on time! The staff is very super nice and polite. The grounds look great. I really like this property. Thank you for my enjoyable stay!
Stayed 5 nights in Mar 2024
Response from Jim on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was super helpful and professional Close to several breweries we visited. Quiet and good breakfast
Stayed 2 nights in Mar 2024
Response from jim on Mar 24, 2024
Thank you for staying with us

8/10 Good

Paige

Liked: Staff & service, amenities
The location is convenient, we have stayed here many years before. The property could use some maintenance, but the outside was clean and well-kept.
Stayed 2 nights in Mar 2024
Response from jim on Mar 24, 2024
Thank you for staying with us!

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from jim on Apr 11, 2024
Thank you for staying with us!

8/10 Good

Corina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in & out by friendly staff. Quiet & very clean. Complimentary breakfast is average. Overall an excellent stay.
Stayed 1 night in Mar 2024
Response from Jim on Mar 17, 2024
Thank you for staying with us!We hope to see you again!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Joseph on Mar 12, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Sheryl

Stayed 1 night in Feb 2024
Response from Joseph on Mar 22, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and check in was super fast
Stayed 1 night in Feb 2024
Response from Joseph on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Staff is always friendly and goes above and beyond to assist our request. We will definitely be back.
Stayed 1 night in Feb 2024
Response from Joseph on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Jim on Feb 18, 2024
Thank you for staying with us!We hope you will stay with us again

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property
Stayed 1 night in Feb 2024
Response from Joseph on Feb 13, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room very quiet and breakfast was good
Stayed 1 night in Feb 2024
Response from Joseph on Feb 13, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Alondra

Traveled with partner
Amazing i definitely recommend
Stayed 1 night in Jan 2024
Response from Joseph on Jan 30, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Bbbbbbb
Stayed 1 night in Jan 2024
Response from Joseph on Jan 30, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jose v

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Joseph on Jan 25, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Andrew

Stayed 1 night in Dec 2023
Response from Joseph on Jan 16, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Britton

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There is mold in the shower
Stayed 2 nights in Dec 2023
Response from Joseph on Jan 9, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Raymundo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on Jan 9, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable!
This is my favorite place along the highway in Sonoma county. It's clean, comfortable, and priced right. Plus their staff are excellent. I always look forward to my stay.
Stayed 1 night in Dec 2023
Response from Joseph on Jan 31, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on Jan 9, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on Jan 9, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Janette

Liked: Cleanliness, amenities
The front desk person was unfriendly.
Stayed 1 night in Dec 2023
Response from Joseph on Dec 26, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2023
Response from Joseph on Jan 16, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful and attentive when emailed. The comp breakfast was a nice finish.
Stayed 1 night in Dec 2023
Response from Joseph on Dec 26, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Luis

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got charged double on my stay. I only stayed one night and it shows an extra night. I will be disputing with my bank and Quality Inn.
Stayed 1 night in Dec 2023
Response from Julie Front Desk on Dec 24, 2023
A deposit is authorized on your stay for 100.00 but when you check out it gets released back to your financial institution. You should see this as a pending charge until your bank releases it back in 3-5 business days. Thank you for staying with us. Quality Inn Petaluma

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on Dec 26, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Irvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on Dec 21, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joseph on Dec 19, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy park, clean room. This place is fabulous!
Stayed 1 night in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Will do in a pinch.
The man who was at the reservation desk wasn’t pleasant, but he did his job. I often wish people would smile and make you feel welcomed. The place is not bad for the price point. The place wasn’t bad, it was clean, and the bed and pillows were comfortable. I used the gym, which was a room converted into a simple work out room. I could not use the pool or hot tub because it was cold outside. The breakfast was average, but a welcoming lady manages it, and the food was not bad.
Stayed 1 night in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Randal, Newhall

Stayed 1 night in Dec 2023
Response from Joseph on Jan 9, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Front Desk was very professional. Cleanliness needs some improvement
Stayed 1 night in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a great hotel.
Always a great stay here!! Safe clean hotel.
Stayed 1 night in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

April

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish the Wifi in the room was working!
Stayed 1 night in Dec 2023
Response from Joseph on Dec 12, 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!