スイート キングベッド 1 台 禁煙 ビュー (Eiffel View) | 高級寝具、ピロートップベッド、ミニバー、セーフティボックス (室内)
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ル メトロポリタン パリ トゥール エッフェル トリビュート ポートフォリオ ホテルの口コミ

5 out of 5
ル メトロポリタン パリ トゥール エッフェル トリビュート ポートフォリオ ホテル
10 Place de Mexico, Paris, Paris

口コミ

8.2

とても良い

評価 10 - 247 件の口コミ中 113 件が非常に良い" "
評価 8 - 247 件の口コミ中 79 件が良い" "
評価 6 - 247 件の口コミ中 31 件が普通" "
評価 4 - 247 件の口コミ中 10 件が不満" "
評価 2 - 247 件の口コミ中 14 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.2/10

設備とサービス

8.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
過大表示
最上階の円窓がある部屋の予約をしていたと思っていたが、実際は4階の部屋だった。予約サイトの写真には、円窓のある部屋の写真だった。それもガッカリだが、スイートに宿泊しているのに、チェックインの時に部屋まで案内されず、自分達だけで部屋に入った。 バルコニーがあると記載されていたのに、実際はなかった。あと、窓から見えるエッフェル塔ビューの部屋のはずが、工事の仮囲いがあり、エッフェル塔の全容が見えなかった。過大表示すぎてガッカリしましたり
2019 年 12 月に 1 泊滞在

6/10 (普通)

DKK、TOKYO

観光に便利な立地です。
メトロ（地下鉄）Trocadéro （トロカデロ）駅から徒歩約5分。近くにカフェ、コンビニ、コインランドリーもあり、観光には便利な立地です。

10/10 (非常に良い)

mhsystem、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel !!!
Perfect location, nice view, reasonable price, very very clean room and interior !!! Staff's service is kind and smiley !

10/10 (非常に良い)

Yocely

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, walking distance to Eiffel tower
2024 年 2 月に 2 泊滞在
Marina Goyheneche - Hotel Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Yocely,Thank you so much for your kind words and choosing Le Metropolitan, a Tribute Portfolio Hotel! Thank you also for your loyalty to Marriott!We are thrilled to hear that you enjoyed our service and found our location convenient for exploring the beauty of Paris on foot. It's always a pleasure to know that our guests had a great experience. We look forward to welcoming you back on your next visit to Paris!Best regards,

10/10 (非常に良い)

Jiarui

2024 年 3 月に 5 泊滞在
Marina Goyheneche - Hotel Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Jiarui, Thank you for reviewing our hotel. Your complete satisfaction being our main priority, we are honored with the grade you have given to Le Metropolitan. We are looking forward to welcoming you again for another wonderful Parisian experience. Sincerely,

2/10 (非常に不満)

Sharron

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Poor service
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Rosemarie

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We paid big money for the Eiffel Tower suite and received a welcoming champagne bottle and letter from the General Manager, Marina Goyheneche. Unfortunately, the MAJORITY of amenities in this room were broken. The bathtub did not properly drain, nor did it fill up whatsoever; after complaining to the front desk via phone, we were told that they couldn't do anything about it and that they were well aware of the broken tub but that there wasn't anything they could do. The television had a huge dent and was utterly broken as well; again, we were told the same thing, they were aware, and there was nothing they could do about it. We spoke to the general manager upon checkout and were told that they were sorry for the broken amenities, which negatively impacted our stay in the top-floor Eiffel Tower Suite; however, there was nothing they could do about it. To say this was disappointing is an understatement. Yes, the view was phenomenal, but given these guys are charging a similar price to the Shangri-La with an even better view and renowned reputation for service, for The Eiffel Tower Suite, our stay in the suite was not all that we dreamed it would be. The manager either needs to work with better maintenance staff to fix these recurring issues right away, or she may need a replacement altogether for more effective and efficient staff. Not to take it to replace staff, but given how expensive the suite was, we were kicking ourselves for not noticing the broken amenities and the stai
2023 年 3 月に 1 泊滞在

6/10 (普通)

Anneliezze

カップルで旅行
気になった点 : スタッフとサービス
They lost my baggage and they did not want to be responsible, it appeared in another guest's room because they were going to put it there by neglect… bad customer service and bad food
2023 年 6 月に 1 泊滞在
Marina Gからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Valued Guest,Thank you for sharing your feedback about your recent experience with us. We deeply apologize for the inconvenience caused by the temporary misplacement of your baggage and any confusion regarding our responsibility. We assure you that it was never our intention to neglect the situation or place your belongings in another guest's room.Once the error was discovered, immediate actions were taken to locate and retrieve your luggage, ensuring it was returned to you promptly and without any loss or damage. We understand the frustration and concern this may have caused, and we apologize for any distress or inconvenience it may have caused you.Regarding your comment about our customer service, we sincerely apologize if you felt our team did not meet your expectations. We pride ourselves on delivering exceptional service, and we regret any lapses in communication or support you may have encountered. Your feedback is valuable to us, and we will review and address any areas that require improvement.Furthermore, we regret to hear that the food did not meet your expectations. We strive to provide a diverse and enjoyable dining experience for our guests, and we apologize if we fell short in this regard. Your comments will be shared with our culinary team to ensure we continue to enhance our food offerings.We value your feedback as it allows us to continually improve our services and guest experiences. We hope that you will consider giving us another opportunity to provide you with a flawless stay, where we can exceed your expectations in all aspects.Thank you for choosing our hotel, and we apologize once again for any inconveniences you encountered during your stay.Best regards,

2/10 (非常に不満)

Alfred

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very dirty bathroom.
My recent stay at Le Metropolitan Paris was an absolute nightmare, largely due to the appalling state of the hotel shower and bathtub. I had high hopes for a comfortable and pleasant stay, but unfortunately, those hopes were shattered the moment I stepped into the bathroom. To put it bluntly, the cleanliness of the shower was absolutely abysmal. The walls were covered in mold and mildew, with grime accumulating in the corners and crevices. The matble had a slimy texture, indicating a complete lack of proper cleaning. It was clear that no effort had been made to maintain even a minimum level of hygiene. The showerhead was equally disgusting. It was clogged with limescale and mold, making it impossible to have a satisfactory showering experience. I couldn't help but feel a sense of disgust throughout my entire time in the bathroom. I immediately reported the issue to the hotel staff and hotels.com hoping for a quick resolution. However, their response was far from satisfactory. The uncleanliness of the hotel shower and bathtub not only ruined my stay but also raised serious concerns about the overall hygiene and maintenance standards of the establishment. A dirty shower is not only uninviting but also poses health risks to guests. Hotels.com does not let me to post the disgunting photos...
2023 年 5 月に 3 泊滞在

2/10 (非常に不満)

Mark

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Smallest room ever
Tiny room. Much smaller than specs in superior room description.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Edward

2023 年 3 月に 3 泊滞在
Marina Gからの返信 (投稿日 : 2023 年 3 月 15 日)
Dear Edward,On behalf of the entire team, I would like to thank you for your feedback.We hope to welcome you again soon,Regards,

2/10 (非常に不満)

DONGHY

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Dia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay!
The front desk attendant was awesome. The woman that helped us spoke Arabic and was amazing. She is a gem and really good at her job! Breakfast attendants were great too. Room small but actually big for Paris. Location amazing!
2022 年 11 月に 1 泊滞在

6/10 (普通)

Maya

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is located in an excellent area at place de mexico, surrounded by restaurants and very close to other nice areas. Everything is walking distance. The room was ok, the breakfast was good and the waiter at the resto was helpful and kind. In the room the safe was not working as well as the phone. The reception was informed, yet they didn't do anything about it. That was pretty disappointing. All in all it is pretty much overpriced given the services.
2022 年 11 月に 3 泊滞在

2/10 (非常に不満)

Luoyan

2022 年 10 月に 2 泊滞在
Marina GOYHEENCHEからの返信 (投稿日 : 2022 年 10 月 23 日)
Dear Mr Chen,I am sincerely sorry we didn't met your expectations.In order to improve our offer an service, please do not hesitate to send me further details that explain your disappointment.Regards,

10/10 (非常に良い)

Ronan

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great central location, super friendly staff. Definitely will stay there again.
2022 年 9 月に 2 泊滞在
Marinaからの返信 (投稿日 : 2022 年 10 月 23 日)
Thank you for this kind feedback that has been shared with the entire team.We will be very happy to welcome you again at the Metropolitan !Sincerely,

2/10 (非常に不満)

BERTRAND

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在
Marinaからの返信 (投稿日 : 2022 年 7 月 22 日)
Cher Bertrand, Nous sommes navrés de votre commentaire qui ne peut en aucun cas être le reflet d'un séjour dans notre établissement. En effet, nous n'avons pas eu l'occasion de vous accueillir. Cordialement,

8/10 (良い)

Raoni

2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Frances

良かった点 : スタッフとサービス
2022 年 3 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent location, impeccable service
We visited for 8 days. I arranged a surprise for my wife and the hotel was very helpful in arranging. In addition, they met all my requests such as posting mail. Very pleased with stay. Amazing concierge.
2021 年 12 月に 6 泊滞在

10/10 (非常に良い)

Gabriella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

Binh

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staffs, will come back.
2021 年 12 月に 3 泊滞在

10/10 (非常に良い)

Katharina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel with friendly personal.
2021 年 12 月に 1 泊滞在

8/10 (良い)

Di

2021 年 11 月に 2 泊滞在

8/10 (良い)

Zhe

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
酒店位置很好，但是房间很小。服务也很好。
2021 年 11 月に 2 泊滞在

8/10 (良い)

piero

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small room and good hotel
Room was small, but the concierge is really responsive
2021 年 10 月に 1 泊滞在

4/10 (不満)

Sophia

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Forkert oplysninger.
Det var lidt skuffet i forhold til hvad vi har bestil, oplysninger i forhold til “Max et barn pr.værelser “ og da vi ankomst skulle vi betaler for en ekstra værelses, da personal siger at barn må Max være under 3.
2021 年 9 月に 1 泊滞在

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent spot for a getaway
We really enjoyed this hotel and enjoyed a great weekend in Paris. The staff, service and cleanliness we excellent. The room was a bit small but the bathroom was a nice size.
2020 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay at this hotel. The staff were friendly and helpful. The location is excellent. The room was a good size with an excellent closet. I didnt think I would use the pool, but had a wonderful and rejuvenating swim and sauna after a long day wandering the streets of Paris.
2019 年 12 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parfait
2019 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Uitstekende service. Ontbijt kan beter. Buffet met Uitgebreide keuze mankeert
2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

Brandi

2019 年 10 月に 5 泊滞在

8/10 (良い)

Paris19、Miami

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
We stayed at the Eiffel suit, the view was great! However, the hotel never disclosed that there was a obstruction on the Eiffel view by construction work in another building. The view was still great and I realized that is beyond the hotel control, but considering that only reason someone stays in that specific suit is for the advertised view, the obstruction should had been mentioned during the booking. The hotel staff was very friendly. However, don’t expect anyone assisting you with bringing luggages in and out of the hotel, there is not a bellman service only front desk staff. You have to open the door and take luggage in and out the taxi on your own. The front desk did assist bringing them up to the suit as the elevator is very small and we had 5 pieces of luggages. We had breakfast service and It was fast and delicious! I highly recommend doing that. The room was very spacious, specially for a Paris hotel room. What I found very strange was that there is no a sink to wash your hands after using toilet, basically you have to go all of way around the room into the totally separate bathroom area to wash your hands after using the toilet, this was a bit awkward. Lastly I thought the room lacked of details in the decor. For example there is only one small mirror in the entire suit. It is a hustle to get ready if there is more than one person getting ready at the same time. My husband and I had to do turns to get ready for dinners etc. They should definitely consider to add
2019 年 10 月に 2 泊滞在

8/10 (良い)

seulmi、London

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
지금은 공사만 아니면 에펠전체가 다 보일텐데 그 점이 아쉬웠어요 조식은 그냥. 빵,요거트,차,커피 정도였지만 가볍게 먹긴 딱이였습니다 직원들은 친절해서 좋았습니다
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

JOORI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 8 月に 1 泊滞在

2/10 (非常に不満)

Cindy

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The receptionist’s handling attitude was very bad. We responded to the cleaning problem and there were fleas in the room. The receptionist didn't seem to care! Ask me if it is a mosquito bite? I don't believe there will be mosquitoes in Paris!
2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room for taking pics
2019 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jasmine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel!
Great hotel. I cant wait to go back!
2018 年 11 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The WORST experience in my life. Room: so-so; staff with poor English and an incredible bad Spanish. The card to enter into the rooms were not working many times and I had to go the lobby to reprogramm them at least 12 times (really!). My room had an electric problem and I was moved to another one that where a big spider received me, lot of noise during the night, and the lift was not working the first day...Really, the worst experience of my life.
2019 年 4 月に 3 泊滞在
Johannからの返信 (投稿日 : 2019 年 5 月 13 日)
Dear Guest, Thank you very much taking the time to comment your stay in our property and I'm very sorry to read that your stay did not go as it should. Be sure that all comments have been reviewed with the team to prevent those issues in future. We do hope to welcome you very soon to bring back your confidence in our Hotel. Best Regards, Johann

10/10 (非常に良い)

Angelique、Fullerton, California

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is very accommodating especially Madame Karina. We stayed in the Eiffel Suite and it was lovely. One problem is that the room was very cold. Our thermostat and the heater they provided wasn't working. Other than that, it was really lovely. The view of the Eiffel tower is really breathtaking.
2019 年 5 月に 1 泊滞在

4/10 (不満)

LIONEL

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Très déçus
Très déçu par ce quatrième séjour (et dernier !) : il nous a été refusé de nous servir à dîner (à 21h15) dans le bar/lobby prévu à cet effet, avec l’excuse que la carte était réservée aux non residents... et on nous a proposé le room service !!!! À noter que nous étions les seuls présents dans le lobby... Mécontents, on nous finalement proposé de nous rapatrier « à l’arrière » mais avec une autre carte... celle du room service ! Pour tenter d’apaiser mon émotion, devenue de la colère, on nous a offert un verre... mais aucune excuse ni adaptation de cette règle stupide. À 22h45... il n’y avait toujours personne au bar du lobby !!!!! J’ai formulé mon mécontentement à l’accueil... on m’a écouté poliment, c’est tout ! Cette attitude est simplement incompréhensible et inacceptable, en tout cas pas digne d’un quatre étoiles.
2019 年 4 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Honestly everything I could ever ask for. The view itself makes the whole trip so worthwhile. The staff is friendly and helpful. Just a short walk to the metro and to the Eiffel Tower. I will look to visit again in the future
2019 年 4 月に 2 泊滞在

10/10 (非常に良い)

영아

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

May

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great.
Its a very good hotel with the amazing eiffel tower view from the suite. Comfortable to stay and staffs are all very friendly and helpful. Walkable distance to Eiffel Tower. Perfect for couples.
2019 年 3 月に 3 泊滞在

10/10 (非常に良い)

Xavier、Bethesda, MD

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A really neat boutique hotel in the XVIth of Paris. I only stayed one night ahead of a business meeting; but I want to come again. Superb staff, wonderful rooms decorated with style, ... a free loaner smartphone ( great if your Phone plan does not apply to France, which is my case). A real gem in Paris! And the restaurant is really excellent...
2019 年 2 月に 1 泊滞在

8/10 (良い)

LIONEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Accueil super
Très bel hôtel à deux pas de la Tour Eiffel. Service très prévenant, dommage que le petit déjeuner ne soit pas un buffet. Et dans sa configuration, il est excessivement cher pour quelque chose de très banal. C’est le point négatif !
2019 年 2 月に 2 泊滞在