ゴルフ

ザ コーブ アット アトランティスの口コミ

5 out of 5
ザ コーブ アット アトランティス
Paradise Beach Drive, Paradise Island, New Providence

口コミ

8.4

とても良い

評価 10 - 1005 件の口コミ中 542 件が非常に良い" "
評価 8 - 1005 件の口コミ中 210 件が良い" "
評価 6 - 1005 件の口コミ中 127 件が普通" "
評価 4 - 1005 件の口コミ中 68 件が不満" "
評価 2 - 1005 件の口コミ中 58 件が非常に不満" "

9.0/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 3 泊滞在
The Cove at Atlantis Management Teamからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Hotels.com Guest, Thank you for staying at The Cove. We are disappointed to hear about your overall experience. We want all guests staying with us to have a five star vacation and will take your feedback into review. - The Cove at Atlantis Management Team

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス
2020 年 1 月に 4 泊滞在
Atlantis Management Teamからの返信 (投稿日 : 2020 年 1 月 10 日)
Thank you for staying at The Cove. We are happy to hear that you had an amazing time at Atlantis and enjoyed all the amenities we have to offer. We appreciate your feedback and hope to see you back in Paradise again soon. - Atlantis Management Team

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プールやスライダーが楽しい
2019 年 4 月に 3 泊滞在
The Cove at Atlantis Management Teamからの返信 (投稿日 : 2019 年 5 月 6 日)
こんにちはExpediaゲスト、The Coveにご宿泊いただきありがとうございます。 私たちはあなたがあなたの滞在を楽しんだと聞いてうれしいです! 私たちはあなたのフィードバックに感謝し、また近いうちにパラダイスにあなたを歓迎するのを待つことができません。 - アトランティス経営陣のコーブ

10/10 (非常に良い)

MADHU S、Edison

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed there for three nights. Excellent experience will go back again to stay at same property cannot ask more than this.
2024 年 4 月に 3 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Madhu,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 (非常に良い)

Pamela D

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place to stay. Would recommend it to anyone traveling to the Bahamas.
2024 年 4 月に 3 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Pamela,Thank you for vacationing with us at the Cove, it was a pleasure to have you! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

4/10 (不満)

antal

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great facility horrible problem resolution and management engagement on issues. No where in comparison to Atlantis Dubai with service. Facility great, pool great, food options great and spa great. Two night stay with to many issues and no proper resolution follow up. Unfortunate because it’s my 3 rd time to Atlantis 13 th to Bahamas.
2024 年 4 月に 3 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Antal,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 (非常に良い)

Josee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnel très à l’écoute, très propre
2024 年 4 月に 2 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Josee,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 (良い)

Yulonda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
The Alantis Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Yulonda,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 (非常に良い)

Keris M

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was outdated. Elevators broke daily but they were fixed promptly. Service was amazing. Staff was wonderful. Great staff. I look forward to visiting after the upgrades.
2024 年 4 月に 4 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Keris,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

6/10 (普通)

John

出張, 家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
It was a nice experience
2024 年 4 月に 3 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear John,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 (良い)

Christine Q.

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The reading lights (above the beds) in our suite didn’t work. One of our bathroom sinks didn’t drain properly. Housekeeping didn’t do a great job (surfaces in our room weren’t wiped down, the carpet wasn’t vacuumed, the bathroom mirror was spotty/streaky). The bathrooms near the Cove/Reef beach were gross and not attended to (e.g., no toilet paper, no paper towel). While the staff at the front desk was lovely, other staff (e.g., bartenders at Fish and Paranza) were less so. The food at the restaurants was good (but not amazing, which I expected, given the caliber of the resort), and the prices for everything were exorbitant — especially given the cost just for the room! I will likely not go back.
2024 年 4 月に 3 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Christine,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

8/10 (良い)

Lauren

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Lauren,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
The Alantis Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Daniel.Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 (非常に良い)

Nancy Neal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Nancy,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 (良い)

Lauren

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our family loved our stay at the Cove. Even though it was a busy spring break week, we still managed to do all we had hoped to do. Only difficulty was securing breakfast - limited options available.
2024 年 3 月に 4 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Lauren,Thank you for vacationing with us at The Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we can't wait to have you return again!

4/10 (不満)

Jose

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Check-in today at around 4:00PM and it took a long time (after a long trip) and there was no acknowledgement from anyone of us standing there right at the reception floor, and until I asked a concierge that wasn’t talking to anyone to please help us check in and just said to give her a moment until one of the only two other people working there was able to get us in. Even though I asked very politely, the receptionist flat out said there was no availability whatsoever for upgrading the room. And as I was afraid to see from previous reviews, the room (I’m sure was nice when built) is clean but has no view, it is now very outdated, carpet is beyond its last leg (very worn) and everything is just outdated for the price per night. To get to the room we were just told left, right, and left again… is like you are on your own kind of a place. The WiFi credentials had my last name spelled incomplete/incorrect, and it took three calls to get this information from them in order to log in. We had a walk at the beach for sunrise and saw trash on the sand, sea-weed, a left behind old sandal, not what you would expect to see on a place like this for what the cost is. Not a good first day.
The Atlantis Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Jose,We are disappointed to hear about your overall experience thus far. We want all our guests to have an amazing stay and extend apologies to you. Someone will be in contact with you.

4/10 (不満)

David

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
- Rooms toilets don’t work - Restriction on using the pool in limited hours ONLY because of union workers - Closets lights also don’t work - very expensive The Cove and not good value for money
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 28 日)
Dear David,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Nicole,Dear Sebastian,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 (非常に不満)

Mikhail

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Wifi doesn't work. We asked the administrator to check if there was a problem, they took my phone and put it in airplane mode. CRAIG LIGHTBOURNE. HOTEL MANAGER - BAY AND REEF Atlantis and the manager told me that he could send someone to my room after dinner, but at the moment there was nothing that could be done. The manager does not know how to solve the problem, he is not a professional at all, I don’t know how you can keep such people in such positions. I will never come here again and will not recommend it.
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mikhail,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

6/10 (普通)

Seth

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The Cove is meant to be the high end property in the collection of hotels at Atlantis. The staff were largely friendly, but spent much of their effort making up for the woeful lack of investment in upkeep around the Atlantis. The place is falling into the ocean. Check-in: After a lengthy flight, I arrived to find a line about 25 to 30 guests long, literally weaving out the door, trying to check in. There were 7 stations to check in, but only 2 people working those stations. After waiting in line for 45 minutes, when I got to the front, the (very sweet and professional) hotel staffer told me that I did not have to wait in this line, as I could have used the VIP access (would have been good to know). She then walked me over to the VIP access desk, only to discover that (surprise surprise) NOBODY WAS WORKING THERE! Room: I booked a high floor suite with club access. After the hour ordeal of getting checked in, I was able to access my room. I went into the bathroom and noted that the shower handle looked askew. When I attempted to turn on the shower, no water came out. I went to pick up the phone to call for service, but there was no dial tone. So I went to the other phone in the room, to discover that the “number 2” was locked in place, so I could not actually make a phone call. That night, as we turned off the lights to go to sleep, I discovered that I had been given the room right by the elevator machinery, which, it turns out, was badly in need of a tune-
2024 年 3 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Seth,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 (非常に良い)

Donald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The views from every direction were just amazing, the pools and beaches were perfect. Staff and dining locations were also amazing, looking forward to our next trip back!
2024 年 3 月に 6 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Donald,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 (非常に良い)

Thomas

2024 年 2 月に 4 泊滞在
The Alantis Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Thomas,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 (普通)

Ala

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
its perfect for everyone if you have family or just adults or young people with friends all people have fun and safe. staff is very nice and helpful they are so clean and care about their job. I definitely suggest this hotel
2024 年 3 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Ala,We appreciate your taking the time to share your feedback with us and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

8/10 (良い)

Jamal Farouk

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Jamal,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again.

8/10 (良い)

SANDEEP

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
all activities in the resort
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Sandeep,Thank you so much for staying with us at the Cove and for this feedback and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 (良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a bad property, offers lot of activities and options to eat
2024 年 2 月に 7 泊滞在
The Alantis Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Ryan,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time! The Cove was very nice the beach was beautiful and the staff was friendly and professional! Food was great! Definitely will be going back.
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Michelle,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back

10/10 (非常に良い)

Ilona

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
2024 年 2 月に 7 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Ilona,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 (非常に良い)

Brittney Von

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Atlantis is a great property, the cove tower in particular is nice and new, close to the action. It is more windy than the royal tower since its right on the water but we also went in the off season.
2024 年 2 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Brittney,We are so thrilled that you had a great stay with us at the Cove and took the time to share your feedback. We truly appreciate it. At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back again.

8/10 (良い)

Guillaume

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They need to up grade the restaurant. Concierge was ok…
2024 年 2 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guillaume,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again.

8/10 (良い)

Jennifer Michele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jennifer,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Helen,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 (非常に良い)

Jamie L

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful property and everyone was super friendly and helpful.
2024 年 2 月に 3 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Jamie,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 (非常に良い)

kimberlee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
EVERYTHING AT THE ATLANTIS IS PERFECT! It never disappoints!!!
2024 年 2 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Kimberlee,Thank you for returning to the Atlantis and for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All your feedback will be shared with our team. Thank you so much again and we can't wait to welcome you back again soon

8/10 (良い)

Patricia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Service could have been better at times
2024 年 2 月に 4 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Patricia.Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns. Thank you again and we hope to have the honor of welcoming you back again.

2/10 (非常に不満)

Scott、Lafayette

気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Scott,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

10/10 (非常に良い)

Barbara

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is friendly and helpful which makes the stay so pleasant.
2024 年 2 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Barbara,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time at the Cove. We look forward to welcoming you again.

2/10 (非常に不満)

Jason Lee

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Passport was stolen by the staff out of our room. Hotel manager could care less about it. Took the fun right out of the trip. Never again….
2024 年 1 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Jason Lee,Thank you for taking the time to share your feedback on your recent visit with us at the Cove Atlantis. We are truly y dismayed to read your review as a resort, we take great measures to ensure the safety of all our guests and their property.We are sorry to learn that your vacation was adversely affected by this unfortunate loss, and we apologize for the inconveniences you experienced as a result of this.We appreciate your stay and will share your feedback with the Team.

6/10 (普通)

cyril

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in a room with access to the Lapis Lounge. The in room dining menu was poor with very limited options ie Tukey club sandwich. We had to leave crockery outside the room and this was still on the corridors in the morning. Water was provided in the rooms but the in room bar was empty. The Lapis lounge was a dissapointment. Breakfast was the same every day with bread or croissant and scrambled egg. The staff did not bother to fill up finished platters of snacks at other times. The swimming pools are good. Our room faced the adult pool and we had blaring music from 10-7. 15 percent added to all bills as gratuity but staff still wait to be tipped.
The Atlantis Team からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Cyril,Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that we are truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations.Thank you again and we hope to have the honor of welcoming you back again.

10/10 (非常に良い)

Roy Ernest

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First class
2024 年 1 月に 7 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Roy,Thank you so much for staying with us at the Cove and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 (良い)

Gustavo

2024 年 1 月に 7 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Gustavo,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 (非常に良い)

Ravinder

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with pristine beaches. Cove open air lobby was amazing. All Atlantis resorts were beautiful. Wonderful service with plenty of food options. Chop Stix was little disappointing, service and food was below standards.
2024 年 1 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Ravinder,Thank you so much for your recent stay and review. We are happy to read that you enjoyed the property and amenities offered. While we weredisappointed that you didn’t have a five-star experience at Chop Stix, we will be sharing your complete review with our Team to ensure that we learn and grow from your feedback. We hope that you will stay with us again.

10/10 (非常に良い)

Sonia、Thonotosassa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It’s a beautiful hotel! Many employees are so nice; however, others seem to be very unhappy. The grounds were kept very clean and well manicured.
2024 年 1 月に 3 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Sonia,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 (非常に良い)

Afiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had the BEST time at the Cove. Reusable water bottles, tote and flip flops were the sweetest welcome gift
2024 年 1 月に 2 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Afiya,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 (非常に良い)

Robert E

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the whole experience and atmosphere around the Cove. It is very relaxing and peaceful. First class resort.
2024 年 1 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 14 日)
Robert,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 (非常に良い)

Allison

家族旅行
良かった点 : 設備とサービス
2024 年 1 月に 5 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 12 日)
Allison,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 (非常に良い)

Jeffrey

2024 年 1 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Jeffrey,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 (非常に良い)

Renee、Lake Worth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Ocean view from the bed beautiful. Service was awsome I do think the carpet in the room needed updating. They need way more places to eat.We had to taxi over to the Royal to eat every day.The Royal has MANY restaurants on a long strip.super trendy beautiful at night and the yachts are docked right next to the restaurants.
2024 年 1 月に 2 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Renee,Thank you for vacationing with us at the Cove it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 (非常に良い)

Sangamitra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
amazing place to relax and rejuvinate.
2024 年 1 月に 5 泊滞在
The Atlantis Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Sangamitra,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 (非常に良い)

Gary W

2024 年 1 月に 4 泊滞在
The Atlantis Team からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Gary,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!