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The only thing that we didn’t like was that the toilet was so close to the ground. I am not really tall and it bothered me but my husband is 6”4 and it was really hard on him. Otherwise everything was fine the staff was very friendly and the property was great. Just need higher toilets.
Right across the street from Stanford University and 7 minutes to Stanford Medical Facilities. We were greated with a warm, friendly welcome by guest services and bottles of water. Mattresses were comfortable and bedding was upscale. The facility was full and yet the rooms were well insulated and quiet.
The staff also accommodated us by getting us a microwave.
- After checking-in we waited 2 hours in the lobby for the room to be cleaned,
- you can hear every whisper from the hallway or another room. I wasn’t able to sleep through my whole stay there,
- internet is a joke, it even didn’t load a single page,
- TV has just a few channels,
Never again!
Agnieszka
Stayed 1 night in Apr 2024
8/10 Good
Shreshtha
Apr 26, 2024
Liked: Cleanliness, staff & service
Old property but convenient location from standford hospital.
I arrived with my family around 11:30 PM we asked for our reservation, and they could not find it. They checked several times, and it was not found. There was no way for us to contact Expedia or anybody about this issue so finally clicked I could just send you a message on chat but you chat took my message and nobody ever responded. You guys just took my money and I have not heard from anybody. Very very poor service.
On our first night someone tried to push our door open around 1:30 am. Reported to front desk, asked for security, no one ever showed up. They checked door in the morning, said card not used. They overlooked that forceful entry was attempted.
Our room had a strong chemical odor that actually was giving us sore throats. They claimed it was air freshener (no way possible) but they did move us next door to the Westin property for no additional charge. So, bad, but also good!
I did not like the idea that they charged me $10 for parking. I’ve stayed in lots of hotels in Menlo Park Palo Alto area and they are the only ones that charge for parking.
This is such an amazing hotel! The staff was professional, the location near Stanford was key, and the overall vibe was so relaxing. Our kids loved the heated pool and spent hours swimming. Highly recommend! :)
The tv did not work for hdmi or network cable. No instructions to access. Also Phone is a paperweight. Technician soent alot of tome and couldnt do eitherb