Front of property

Reviews of Apa Hotel Biwako Seta Ekimae

3 out of 5
Apa Hotel Biwako Seta Ekimae
1-16-1 Ogaya, Otsu, Shiga-ken

Reviews

8.0

Very Good

Rating 10 - Excellent. 119 out of 414 reviews" "
Rating 8 - Good. 184 out of 414 reviews" "
Rating 6 - Okay. 86 out of 414 reviews" "
Rating 4 - Poor. 20 out of 414 reviews" "
Rating 2 - Terrible. 5 out of 414 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super friendly and amnesties nearby. Room was also great.
Stayed 1 night in Apr 2024
Response from Front Morita on Apr 22, 2024
Thank you very much for staying at APA Hotel Biwako Seta Ekimae. We are very honored to receive your compliments. We will continue to strive to improve our services. Thank you for your post.

8/10 Good

Yangjin

Stayed 3 nights in Feb 2024
Response from フロント 羽者家 on Mar 20, 2024
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きましてありがとうございました。滞在中はゆっくりとお過ごし頂けましたでしょうか。また機会がございましたら是非当館をご利用頂けると幸いでございます。お客様のまたのお越しをスタッフ一同お待ちしております。

8/10 Good

LAP YEE

Stayed 1 night in Sep 2023
Response from フロント 藤原 on Oct 19, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。滞在中はおくつろぎ頂けましたでしょうか。今後もお客様に選んでいただけるホテルを目指して精進してまいりますので、また機会がございましたら是非当館をご利用下さいませ。またのお越しをお待ちしております。

4/10 Poor

Steven

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I’ve stayed here countless times and usually it’s a great experience but this time was quite the exception. The staff at check-in (first time seeing this staff) was quite…rude or unfriendly for lack of a better word. No greeting upon check in (after saying checking in and giving my name), I hand my residence card (didn’t ask if it’s ok to make a copy like usual), the room was for two guests (one key this time), and didn’t even tell me the room number (just handed me the slip of paper). Room was clean but quite low water pressure, but the first time experiencing this as well, so perhaps just an older room.
Stayed 1 night in Nov 2021
Response from フロント 梶 on Nov 22, 2021
To customers Thank you for staying at APA Hotel Biwako Seta Station. Also, I am very sorry that the front desk staff at the time of check-in made me feel very uncomfortable. We will strengthen our guidance so that we can improve our response immediately. I am very sorry.

8/10 Good

Kevin Barton

Stayed 1 night in Sep 2021
Response from フロント 清水 on Jan 18, 2022
この度はアパホテルびわ湖瀬田駅前にご宿泊いただき誠にありがとうございました。今後もより良いサービスを目指して参ります。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

KIJU OKAMOTO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from フロント 首藤 on May 30, 2020
この度はアパホテル〈びわ湖瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はゆっくりとお過ごし頂けましたでしょうか。当館はJR瀬田駅前に位置し京都からも5駅と観光やビジネスの拠点としてご好評頂いております。 お近くにお越しの際は是非お立ち寄り下さいませ。 お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APA is always a pleasant hotel to stay at!
I’ve stayed at another APA hotel in Kyoto. The staff and rooms are always a wonderful accommodation with friendly staff, clean rooms and great amenities. They’re always gonna be a choice of mines.
Stayed 2 nights in Feb 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cost effective
Typical APA hotel efficient and cost effective. Only gripe is the pillows which are small and hard.
Stayed 4 nights in Nov 2019
Response from フロント 城内 on Dec 6, 2019
この度はアパホテル〈びわ湖瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。大変良い評価を頂きまして光栄でございます。スタッフ一同サービスの向上に努めて参りますので、お近くにお越しの際は是非お立ち寄り下さいますようお願い申し上げます。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located near to SETA station, 2 X 24hr convenient right beside the hotel, with several restaurant nearby, including 1 of the best Takoyaki i ever had! Newly renovated.
Stayed 2 nights in Oct 2019
Response from フロント 石川 on Aug 11, 2021
Thank you for staying at APA Hotel (Lake Biwa Seta Station). We are very happy that you were able to spend your time comfortably. Looking forward to seeing you coming again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip to Kyoto Station, Lake Biwa and surrounded attractions.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Near Station
APA HOTEL〈BIWAKO SETA-EKIMAE〉had great staff, some of which spoke English. The WIFI worked well, and the rooms were clean. The hotel is next to Seta station, it is also close to shopping and restaurants.
Stayed 1 night in Jun 2019
Response from Front Tabuchi on Jul 2, 2019
Thank you for staying at APA hotel ( Kyotokeimae ). we hope to see you again. Thank you for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
The APA hotel was undergoing construction when I stayed, and you couldn’t notice. The rooms were clean, and comfortable. The WIFI works well and is available in all the rooms. The staff spoke English and were very nice.
Stayed 2 nights in Jun 2019
Response from Front Tabuchi on Jul 2, 2019
Thank you for staying at APA hotel ( Biwakosetaekimae ). We are looking forward to your next visit!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Very convenient location -- right next to the train station. The staffs were very helpful. My friend needed to rent a wheelchair, and one of the staff went out of his way to find us a wheelchair rental nearby. Highly recommend this hotel.
Stayed 2 nights in Apr 2019
Response from APAHOTEL-BIWAKO-SETAEKIMAE on Apr 17, 2019
Thank you for your receive a valuabele opinion. I wait for your stay again.

8/10 Good

Verified traveler

Liked: Cleanliness
Good hotel location. Basic hotel services, amenities.
Stayed 4 nights in Mar 2019
Response from Front Tabuchi on Jul 2, 2019
Thank you for staying at APA hotel ( Biwakosetaekimae). We hope to see you again. Thank you for sharing your experience.

10/10 Excellent

elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location. Just next to seta stn
Stayed 2 nights in Apr 2019
Response from Front Tabuchi on Jul 2, 2019
Thank you for staying at APA hotel ( Biwakosetaekimae). We hope to see you again. Thank you for sharing your review.

8/10 Good

Verified traveler

Stayed 9 nights in Mar 2019
Response from フロント 田渕 on Jul 4, 2019
この度は、アパホテル<びわ湖瀬田駅前>にご宿泊頂きまして誠にありがとうございます。 お客様のまたのご利用お待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the name of the hotel on the exact day I was to check in, so when I got there and saw a different name on the hotel that I thought was going the be the Seta Urban Hotel and saw that it said Apa Hotel instead I had to call the Hotel just to make sure it was the correct Hotel. Other than that the hotel is in a good location right in front of the train station and restaurants and convenience stores nearby. Parking is limited so you have to call the hotel before hand to reserve a parking spot if you are coming by car.
Stayed 1 night in Oct 2018
Response from Front Tabuchi on Nov 24, 2018
Thank you for having stayed at APA hotel ( Biwakosetaekimae ). As you know, we changed the name from Seta Urban hotel to APA hotel. Our hotel is close to Seta station, so it is easy to get to the sightseeing places. If you have a chance to come to Shiga again, please come to our hotel. Thank you for your post!

8/10 Good

Polar, Gifu, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the JR station
I stayed at the hotel since the JR of local transportation service was stopped by strong raining. In spite of my sudden reservation via this Expedia system, the hotel people are kind and did prompt response for me. Also the cost was not expensive. It was nice.
Stayed 1 night in Jul 2018

8/10 Good

Polar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Response from フロント 池崎 on Oct 29, 2018
この度は、ご宿泊いただき、誠にありがとうございました。 お客様のまたのご来館をお待ちしております。 お忙しい中、ご投稿ありがとうございました。

8/10 Good

Verified traveler

Liked: Staff & service
Budget hotel with a lot of conveniences.
Appreciated the proximity to Kyoto without the high cost of Kyoto hotels. Also like the proximity of the Jr station right next to the hotel. Would stay here again.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Neil, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Seta Urban a try - you won't regret it.
Excellent hotel in great location. Was only about 20 mins by train from Kyoto Central station but make sure you get a local train and NOT a special rapid express as they do not stop at Seta. The short 20 min ride was well and truly off set by the much cheaper than Kyoto price !! The lobby/lounge area was roomy and had a good supply of guide books to borrow whilst there. Breakfast in the attached cafe was very reasonably priced and excellent quality. Two combini stores right next door if the cafe was not to your liking. Staff spoke great English and were very helpful. Very close by train (2 stops) to Otsu and Lake Biwa. Although Seta is not a bona-fide tourist location it was still a great place to camp and use as a base for your adventures. Last, but not least, it is virtually right next to the station and that is a most welcome sight when you are lugging your bags..!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good value for money
Hotel was nice room was very comfortable and more room than expected however the onsen spa on site still does not permit tattoos even though there are so many foreign visitors still caught in traditional ways

6/10 Okay

CY, Singapore

Liked: Staff & service
Very near Seta Station
Location was very good and hotel staff were polite. There were items (extra blanket and pillow, etc) in the lobby area that were free for customers to take into their room to use.

6/10 Okay

Joyce, Southern California

Disliked: Staff & service, room comfort
The best thing about this hotel is it's location - across the street from the subway line and a small good restaurant. We booked a twin room and knew that it would be small, but when they had 3 single beds in the room and refused to remove the extra bed, it was almost impossible to move around. Nothing special about this hotel.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It's nice to be near a railway station and to have two convenient stores nearby.

10/10 Excellent

CKF, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and safe hotel
Value for money. At first I had my anxieties but things turned out very well. Couldn't get a room in Kyoto so had to stay here. The staff are very warm, friendly and helpful despite the language barrier. Convenience stores and eateries nearby.

6/10 Okay

robert, philadelphia

Liked: Cleanliness, staff & service, room comfort
Veyr good business hotel, good surburban hotel
Good hotel for business purposes in Seta and a decent inexpensive tourist choice as a base for exploring Kyoto. Hotel is a bit on the old side with older furnishings but acceptable. Room size was decent, especially for Japan. Two convenience stores right outside the front door. Easy to find from Seta(Shiga) train station....4th floor lobby. Many taxis available at the station. Breakfast was good with choices of either western or eastern fare. Breakfast cafe (Cafe Figaro) staff were friendly. Easy access (15 minutes) to downtown Kyoto for a fraction of the price of downtown Kyoto hotels.

8/10 Good

まさひろ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from フロント 岩谷 on May 8, 2024
この度はアパホテル〈びわ湖瀬田駅前〉にご宿泊頂きまして誠に有難うございます。また貴重な評価をお寄せ頂きましたこと重ねてお礼申し上げます。まだまだ至らぬ点はございますが、これからもお客様にご満足いただけるより良いホテルを目指して日々精進してまいります。今後ともアパホテルズ&リゾーツをご愛顧賜りますようお願い申し上げます。

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from フロント 東野 on Mar 26, 2024
この度はアパホテルびわ湖 瀬田駅前にご宿泊いただき誠にありがとうございます。お客様からの最高評価をいただき大変光栄でございます。これからもより良いホテルを目指し精進してまいります。また、近隣に来られた際は是非当館を御利用下さいませ。

8/10 Good

KAZUYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

TOMOAKI

Stayed 1 night in Dec 2023
Response from フロント 番 on Dec 27, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。高評価を頂き大変光栄でございます。今後もお客様にご満足いただけるホテルづくりを目指して精進して参りますので、またお近くにお越しの際は是非当館をご利用下さいませ。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Hikotaro

Stayed 1 night in Nov 2023
Response from フロント 髙木 on Nov 11, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。滞在中はごゆっくりとお過ごしいただけましたでしょうか。お客様から最高の評価をいただくことができ大変光栄でございます。またお近くにお越しの際は是非当館をご利用下さいませ。お客様のまたのご来館スタッフ一同心よりお待ちしております。

10/10 Excellent

TAKANAO

Stayed 2 nights in Oct 2023
Response from フロント 高橋 on Oct 28, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。お客様から高評価をいただくことができ大変光栄でございます。滞在中は快適にお過ごしいただけたようでうれしく思います。お客様のまたのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Fumitomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロント 森田 on Oct 16, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。高評価を頂き重ねてお礼申し上げます。今後もお客様にご満足いただけるホテルづくりを目指して精進して参ります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

MITSUTOSHI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from フロント 吉田 on Oct 11, 2023
ご宿泊いただきまして誠にありがとうございます。また、高い評価を頂き。重ねてお礼申し上げます。これからもサービスの向上に精進してまいります。今後ともご愛顧下さいますよう、よろしくお願いいたします。

6/10 Okay

あい

Stayed 1 night in Sep 2023
Response from フロント 番 on Sep 20, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか。お近くにお越しの際は是非当館をご検討下さいませ。スタッフ一同お待ちしております。

10/10 Excellent

TAKANOBU

Liked: Cleanliness, property conditions & facilities
良かった
Stayed 1 night in Sep 2023
Response from フロント 岩谷 on Sep 18, 2023
この度はアパホテル〈びわ湖瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中は快適にお過ごし頂けた様子で嬉しく存じます。また、最高評価を頂けたこと大変光栄でございます。お客様から頂いた評価に見合ったホテルであるよう日々精進して参ります。今後ともアパホテルズ&リゾーツをご愛顧賜りますようお願い申し上げます。

6/10 Okay

キョウミ

Traveled with partner
清潔で過ごしやすい
Stayed 1 night in Aug 2023
Response from フロント 森田 on Aug 26, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。快適にお過ごしいただけたご様子で私どもも大変嬉しい限りです。今後もお客様から頂いた評価に見合ったホテルであるよう精進して参ります。また近隣にお越しの際は当館のご愛顧の程、よろしくお願い致します。

10/10 Excellent

HIGUCHI

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from フロント 藤原 on Aug 23, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。高評価を頂き大変光栄でございます。これからもお客様に選んで頂けるよう精進してまいります。また近隣にお越しの際は是非当館をご利用下さいませ。お忙しい中ご投稿いただきありがとうございました。

10/10 Excellent

kotone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from フロント 藤原 on Aug 18, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。滞在中は快適にお過ごしいただけたご様子で大変うれしく思うとともに高評価を頂き光栄でございます。またお近くにお越しの際は是非当館をご利用くださいませ。お客様のまたのお越しをお待ちしております。

6/10 Okay

sachie

Stayed 1 night in Aug 2023
Response from フロント 岩谷 on Sep 1, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。快適にお過ごしいただけたご様子で私どもも大変嬉しく存じます。今後もお客様から頂いた評価に見合ったホテルであるよう精進して参ります。また近隣にお越しの際は当館のご愛顧の程、よろしくお願い致します。

10/10 Excellent

しずか

Liked: Cleanliness, staff & service, property conditions & facilities
滞在時間が短かったのですが、もっといたいなと思うくらい居心地が良かったです
Stayed 1 night in Jul 2023
Response from フロント 高木 on Jul 23, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。滞在中は、ごゆっくりとお過ごしいただけたようで大変嬉しく思います。また近くにお越しの際は是非当館をご利用くださいませ。お客様のまたのお越しをスタッフ一同心よりお待ちしております。この度は、お忙しい中ご投稿いただきましてありがとうございました。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from フロント 東野 on Jul 20, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。快適にお過ごしいただけたようで何よりでございます。これからもお客様にとってより満足のいくサービスが提供できるよう努めてまいります。お客様のまたのお越しをお待ちしております。

8/10 Good

Tsutomu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
遅い時間帯での到着でしたが瀬田駅から徒歩1分と抜群の立地環境で直ぐにチェックインでき 翌朝の移動もらくらくでした。 部屋は掃除が行き届きとても清潔で気に入りました。
Stayed 1 night in Jul 2023
Response from フロント 藤原 on Jul 5, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。当館の立地や清掃につきましてお褒め頂き光栄でございます。また、ご宿泊中は不自由なく快適にお過ごし頂けたご様子で大変うれしく思います。お近くにお越しの際は是非当館をご利用下さいませ。スタッフ一同心よりお待ちしております。

10/10 Excellent

ODA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from フロント 藤原 on Jun 15, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。高評価を頂きまして大変光栄でございます。今後もお客様に選んで頂けるようなホテルを目指してまいります。またお近くにお越しの際は、是非当館をご利用下さいませ。お客様のお越しをお待ちしております。

8/10 Good

Takateru

Stayed 1 night in Jun 2023
Response from フロント 梅原 on Jun 14, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊いただきまして誠にありがとうございます。これからもお客様にご満足頂けるホテルを目指して精進してまいります。お忙しい中ご投稿いただきありがとうございました。またお近くにお越しの際は、是非当館をご利用下さいませ。お客様のお越しを心よりお待ちしております。

2/10 Terrible

Junichi

Business traveler
Disliked: Cleanliness, property conditions & facilities
部屋に大きなゴキブリが出て最悪の気分でした
Stayed 1 night in Jun 2023
Response from フロント 杉江 on Jun 12, 2023
この度はアパホテル〈びわ湖 瀬田駅前〉にご宿泊頂きまして誠にありがとうございます。 滞在中におかれましては、ご不快な思いを抱かせてしまう事となり誠に申し訳ございませんでした。心よりお詫び申し上げます。 スタッフ一同今回のことを共有し、今後このようなことが起きないよう、対策の強化に取り組んで参ります。お忙しい中貴重なご意見を投稿して頂き誠にありがとうございます。 フロント 杉江