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Reviews of Hôtel Château de l'Ile

3 out of 5
Hôtel Château de l'Ile
4 Quai Heydt, Ostwald, Bas-Rhin

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 298 reviews" "
Rating 8 - Good. 74 out of 298 reviews" "
Rating 6 - Okay. 37 out of 298 reviews" "
Rating 4 - Poor. 15 out of 298 reviews" "
Rating 2 - Terrible. 4 out of 298 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside downtown next to a a park. Beautiful surroundings. Good service from their staff. We had dinner and breakfast at the hotel which was reasonably priced and tasty.
Stayed 2 nights in Jul 2023

6/10 Okay

kambiz

Liked: Cleanliness, staff & service
Air conditioning not e
Unfortunately after checking we noticed A/C is not working.they mentioned is going to be fixed by 1-2 days .after 6days since we checked out still was not fixed.
Stayed 6 nights in Jun 2023

8/10 Good

Martyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Henrik

Stayed 1 night in Mar 2023

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa hotel
recommend hotel. Restaurants and spa. Big rooms.
Stayed 3 nights in Dec 2022

10/10 Excellent

Matias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It was ok, bit dated, not convinced it a 4☆, food choices limited.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
We came to stay for 4 nights/no breakfast over christmas with our 5 and 14 year old kids to escape the usual Uk xmas. We decided to have christmas eve dinner with them for €340 including drinks. None of us ate much from the 3.5 course meal, as most of it was not only bland but a lot of it actually unpleasant in taste! Ive never before experience a meal, where i didn’t like anything. But we had similar experiences with the food in other areas of Strasbourg and Colmar. So it wasnt just the hotel’s restaurant food. The first day we got up early to use the gym - to find out there was none. Better check the facilities properly next time.. The pool and sauna however were excellent. Lucky from the second day onwards the jacuzzi’s heater worked and we could enjoy that too. The beds very massive and comfy. Strasbourg is about 20mins by car. Watch out for speed restrictions in km, as a speeding ticket was send to us in the UK afterwards. Overall I doubt we’ll be visiting Alsace again in a hurry.
Stayed 4 nights in Dec 2019

10/10 Excellent

Valerie, er City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my goodness- what an unexpected joy! An incredibly beautiful property, huge rooms, lovely setting and excellent front desk staff.
Stayed 1 night in Dec 2019

8/10 Good

Keiji

Business traveler
Liked: Cleanliness, staff & service
Nice Castel hotel
Very nice looking historical Castle hotel. However, little disappointed with the normal interior. Service was nice and could be much better if they invest in matching the interior design with its outstanding exterior.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Château is a lovely old building. Our room was very beautiful and we enjoyed our dinner in the restaurant.
Stayed 2 nights in Oct 2019
Response from Aurélie Artzt on Oct 16, 2019
Dear guest, We thank you for taking the time to share your experience with us. We are so happy to see how much you enjoyed your stay at Le Château de l'Ile. We hope to welcome you back in the future, Best regards

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic place!!! A great place to stay if you have transportation and want to visit Alsace Lorraine
Stayed 2 nights in Sep 2019
Response from Aurélie on Oct 1, 2019
Dear guest, We thank you for sharing your comments regarding your stay with us. We are glad to see how much you enjoyed your experience at Le Château de l'Ile and we hope to see you soon again. Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to relax, GO GO GO AMAZING!
WOW WOWWWW WOWWWWW!! We loved the hotel! So Beautiful, Amazing Relaxing and so much more! Great service, Great food, Amazing rooms very big and comfortable, Great Air Condition, Wifi and all the facilities was so nice and welcoming. Big swimming pool and Jacuzzi, such a nice location and garden - SO SO SO Beautiful over there the hotel and everything in it. No words can explain, it was so Great!! we will go back there for SURE!
Stayed 4 nights in Aug 2019
Response from Aurélie on Aug 14, 2019
Dear Michelle, We thank you for taking the time to share your experience with us. We are so glad to see how much you enjoyed it! We will be looking forward to your next visit. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Aurélie Artzt on Jul 28, 2019
Cher client, Nous vous remercions d'avoir pris le temps de noter votre séjour parmi nous, et nous sommes ravis de constater que tout a été à votre convenance. Au plaisir de vous accueillir prochainement,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean, nice pool, atmosphere superb. Nice relaxing spot
Stayed 2 nights in Jun 2019
Response from Aurélie on Jul 4, 2019
Dear Lindsey, We thank you for your kind comment. We will look forward to your next visit. Best regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place I've Stayed with Family
This was the best place I've stayed in all of Europe. They were so extremely accommodating of our baby. They even provided some snacks for him and a stuffed animal. Their dining is very good, and they have high chairs. It is a beautiful property and the room is very spacious. I could not recommend a place more! We were so happy with our stay.
Stayed 2 nights in Apr 2019
Response from Aurelie Artzt on Apr 19, 2019
Dear Andrea, We thank you for taking the time to share your experience with us. We are glad to see how much you enjoyed your stay with us, and mostly our customer services. We hope to see you again in the future. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but with a lot of history. They preserved it very well thus making it an authentic experience. The casle room is grand and huge with high ceilings. Staff are very friendly.
Stayed 1 night in Feb 2019
Response from Aurélie Artzt on Feb 21, 2019
Dear customer, We thank you for taking the time to share your experience with us. We are glad to see how much you enjoyed your stay. We will be looking forward welcoming you again. Best regards,

10/10 Excellent

John

Booked due to the pool and the location. We were very pleased with everything. The pool was small but the kids approved, so all was well. The building was breathtaking, my wife actually booked the hotel and I was taken aback when we pulled into the parking area...it is gorgeous. The staff made me feel like visiting royalty. The room was clean. I would call this hotel an "experience" more than I would call it a hotel. It was one of the best surprises in our 8 day trip to the area. I can not say enough good things about it. Booking with children - we booked with two children (age 8 and 9) and when we arrived, our room was set up with an extra bed for them along with coloring books and pencils for them. Later in the evening, one of the staff knocked on the door to ensure everything was well. He then offered us some chocolate for the children and wished us a pleasant night. The staff at this location left no detail overlooked and did everything they could to accommodate us, even though we were not French speakers. My experience left nothing to be desired and I would recommend this hotel to anyone visiting. Thank you to all the staff! I hope I can have experiences like this in the future when travelling to other locations.
Stayed 1 night in Nov 2018
Response from Aurélie Artzt on Nov 27, 2018
Dear John, We thank you for taking the time to share your experience with us. We are so happy to see how much you and your family enjoyed your stay! We will be looking forward seeing you again. Best regards,

10/10 Excellent

Anne Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Really sweet staff and good food. Part of the wellness area was closed off due to renovations. But is was stille really nice.
Stayed 1 night in Oct 2018
Response from Aurélie Artzt on Nov 7, 2018
Dear Anne Martha, We thank you for taking the time to share your experience with us. We are happy to see how much you enjoyed your stay and we hope to see you soon again, once our renovation are done. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not so romantic after all...
Very romantic style hotel and excellent indoor pool facility boasting also a generously sized bar and lots of cultural ambiance. However, the overall picture was clouded by slow service (or even ignorance to answer telephone calls), often slow working restaurant service staff and inferior quality of food items, especially room service breakfast. Management went into defense mode when we complained about high room temperature (it turns out the AC was centrally switched off...).
Stayed 2 nights in Oct 2018
Response from Sylvia Schwab on Nov 29, 2018
Dear guest, We thank you for taking the time to share your comment about your stay. We are sorry that we didn't meet your expectation, we will make sure to advise our member of staff for a better quality service in the future. Please note that someone is at Reception 24 hours a day, should you have called at the time of issue, we could have fix it for you. Best regards,

4/10 Poor

Louis

Not 5 star. Not even 2
Bad unsecured internet. Smelly mildewed rooms. No river view from any room. Old delapidated furniture
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Leyna, New York, NY

Romantic luxury escape from downtown Strasbourg
Quiet classic serenity amidst a larger city setting. If you want to escape downtown Strasbourg and feel luxurious relaxation, this is your spot! Indoor pool, sauna, hot tub - and massage/spa if you like. The bar offered top-notch specialty drinks at a bucolic setting - you’ll feel like you stepped into a different era. The room itself was romantic and elegant, with a outdoor veranda that allowed for early morning coffee in my robe ( provided ). Took a quick walk through the grounds - wish I could have spent more time.
Stayed 1 night in Aug 2018
Response from Aurélie Artzt on Sep 24, 2018
Dear Leyna, We thank you for taking the time to share your experience with us. We are so happy to see how much your enjoyed your stay, and mostly the quietness of our area. We will be looking forward seeing you very soon again. Best regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Condition of 3* motel not worth the price. Really far from the center. Pool is very old
Stayed 1 night in Jul 2018
Response from Aurélie Artzt on Aug 14, 2018
Dear customer, We thank you for your feedback. We are sorry our Hotel didn't meet your expectations. We are sorry you felt to be too far from the Center, altough most of customers appreciate the quietness and the beauty of our gardens. Best regards,

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Phillip, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Near Strasberg, France
This is a beautiful hotel near Strasberg. The rooms are very comfortable, and the staff is great. It is difficult to find if you don't have a GPS. The food is very good but rich. We ate at the chateau twice and at a small nearby restaurant once. My wife enjoyed the spa.
Stayed 3 nights in May 2018
Response from Aurélie Artzt on Jun 6, 2018
Dear Phillip, We thank you for your feedback. We are glad to see how much you enjoyed your stay with us! We will look forward seeing you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Amazing experience, very positively surprised by the hotel’s restaurants
Stayed 1 night in Apr 2018
Response from Aurélie Artzt on Apr 20, 2018
Dear guests, We thank you for taking the time to share your experience with us and we are very happy to see how much you enjoyed your stay with us, and mostly our restaurants. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for our active family
Our family of four stayed in one room with a fold-out bed and a rollaway. They both squeaked unfortunately. The room was clean, the bathroom was lovely, the grounds were fantastic though. The pool was calming which is great for a spa but less useful when you have two active children who want to play. Outside the hotel had a badminton court, bikes to rent and a forest to explore. They also had an obstacle course next-door. That was fun for the kids. It was easy to catch the tram into town as well. It's about a 10 minute walk. The meals were good too. Nice choice!
Stayed 2 nights in Jun 2017
Dear Jeanette, We thank you for taking the time to comment your stay with us. We are glad you enjoyed all the activities we offer, as well as the ones nearby the hotel. We thank you also for your comments regarding the sofa and rollaway bed, as we will be able to fix it. Best regards, Aurélie Front Office Supervisor

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has lost its touch if it ever had it.
I felt like a zoo animal at one point we were the only people in the hotel. The place was staffed by primarily young adults who were just starting. I give them a A for effort. They appeared to understand English but in the end they clearly didn't. After the first nights confusion over what was included in half pension drinks I told the front desk to cancel and we would order wine. I didn't realize until we had checked out that I continued to pay for half pension drinks plus the wine I ordered. I was overcharged 38€ per day for three days. We checked out a day early and I became terribly sick upon arrival at our next destination. Could have been anything but you get my meaning.

10/10 Excellent

Peggy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and enjoyed our stay. Room was a bit small but the charm of the Chateau made up for it and staff was brilliant.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly.
We stayed one night. We arrived at night, the weather was cold and wet so we couldn't appreciate the property. The staff was very nice and helpful. A nice place to stay if you are visiting Strasbourg, just afew minutes outside of the city.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the countryside.
We stayed for 10days The hotel was only 20 minutes from Stasbourg in a quiet town . The grounds were lovely with lawn games set up . All the amenities were perfect. The pool, though not outdoors, was next to a outside terrace . The staff couldnt have been nicer or more helpful and by the end of our visit we felt like family. We highly recommend this hotel

10/10 Excellent

Cam, Malvern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, great setting and local to City
Great location, the staff were very friendly and nothing was too much trouble, not just saying that. A very French hotel in the most beautiful setting. Good location to the tram which takes you into Strasbourg, a real must and so easy to use.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a romantic getaway!
Decided to try this for Valentines Day and it was sublime! Great welcome and service. Very clean and stylish room. Loved the restaurant. Wish we had more chances to take advantage of the pool.

8/10 Good

Nizoo, Suffolk, UK

Liked: Cleanliness, staff & service, room comfort
Jacuzzi incident
A very good hotel and restaurant. Staff very responsive and helpful. Problem with bathroom jacuzzi but management unreservedly acknowledged poor maintenence and agreed to a very acceptable day rate discount on the suite room.

8/10 Good

Anthony, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stop over on the way to Austria
We stayed here for one night on the way to skiing in Austria, so we had spent the whole day driving when we arrived. Our stay in this hotel was just what we needed to relax and recharge for another day of driving the next day. The staff were very welcoming and the room was both comfortable and full of character. We had a nice swim in the pool before eating dinner. There is a gourmet restaurant with tasting menu, but we went for the more basic brasserie type restaurant as we had the kids with us. The food was good and we enjoyed a very nice bottle of Alsace Pinot Noir. The next morning we had a walk in the lovely grounds before hitting the road again.

6/10 Okay

Karen, Basel, Switzerland

Liked: Cleanliness
Chateau Okay
It was a lovely, if not quirky, old chateau. The spa was very basic. Unfortunately, the steam room was not very steamy or hot, and had mood lighting that changed color, so not very relaxing. The sauna was too hot to sit it, and the jacuzzi wasn't very hot at all. We had a lovely meal at the hotel. Overall, I think it was a 3-4 star hotel with 5 star prices. Just a nice, easy overnight getaway, but for 175€ a night, and no breakfast included, we would have to give it a pass next time.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed one night at the Chateau de I'lle. From description and photos online, thought it would be a much more luxurious stay than it was. Room clean, but very dated. Bedding horrible, with bedspread a disgrace (visible stains). I was a bit surprised how poor the condition was. The food was good (room service and breakfast) and the pool was nice, however, I wouldn't consider this a luxury hotel by any stretch of the imagination. It was an acceptable hotel, that hasn't been updated for many decades. Staff were very kind, but for the price I would hope for a bit more style.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very welcoming hotel
beautiful room with balcony. The grounds and setting are lovely. Very relaxing stay

10/10 Excellent

Elena, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for family stay
It was absolutely superb!!!! We did not want to leave. The hotel, the room, white soft towels, friendly staff, delicious meals (although the portion size was a bit small). Area around the hotel was adorable! The air was alive!!! We will definitely come back!

8/10 Good

carinne, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, in a beautiful park. Very good restaurant, friendly staff

2/10 Terrible

Per, Europe

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
not to recommend
the wi-fi connection at download speed of 0.1 Mbps is about 1:50 of acceptable. Emailing both the provider and office assistant gave no response even after one week! the expensive french wine offered at the beer stube was of a lousy quality. an expensive hotel of low value.

6/10 Okay

Andrew, Chicago

Disliked: Property conditions & facilities
OK but nothing special
Stayed three nights - solid two or three star hotel -needs lots of work

8/10 Good

kate, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well placed hotel
A beautiful relaxing hotel that feels like it is in the middle of nowhere but is actually only a short drive from Strasbourg. The hotel staff were extremely helpful and my children were greeted with a small toy and a bag of sweets which they thought were fantastic. The restaurant had nice food but was massively over priced. We travel regularly to this standard of hotel and the restaurant was so over priced compared to similar hotels that I felt a little ripped off Breakfast was 24 euros and very average and a glass of juice was 4.50 euros when a whole bottle of the same male was 1.90 in the supermarket around the corner. There is a little salon de tee a couple of minutes walk away and we went there for breakfast after the first morning.

10/10 Excellent

Ernie, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place
A beautiful place to relax! I stayed with my family for 1 day while driving through the region, would have love to stay at least another night, nice calm place to disconect if you come from a big city!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An idyllic French getaway
Great surrounds, great food!! A lovely river flowing at the back of the property