リゾート ビュー

ウィンダム オーランド リゾート インターナショナル ドライブの口コミ

3.5 out of 5

口コミ

6.0
評価 10 - 1815 件の口コミ中 421 件が非常に良い" "
評価 8 - 1815 件の口コミ中 277 件が良い" "
評価 6 - 1815 件の口コミ中 320 件が普通" "
評価 4 - 1815 件の口コミ中 347 件が不満" "
評価 2 - 1815 件の口コミ中 450 件が非常に不満" "

6.0/10

清潔度

6.8/10

スタッフとサービス

6.2/10

設備とサービス

5.8/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Trinity

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this hotel. I’ve stayed here so many times over the years and they’ve never let me down. Always a great stay!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
We are thrilled to have earned you as a repeated guest. Our aim is to please and you are always welcome at Wyndham Orlando Resort International Drive. Thank you for your five-star rating, as it means very much to us.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Danette

カップルで旅行
良かった点 : 清潔度
No microwave, no USB ports, Fridge not cooling. Balcony/terrace tiny. Looked like a regular motel room, not worth the price.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Danette,Thank you for sharing your thoughts. It's unfortunate your stay wasn't what you had hoped for. Rest assured, our maintenance team will research your mini fridge concern and they're grateful for your feedback. Please know that our lobby has a microwave our guests are welcome to use. If your travels bring you back to Orlando, we hope you consider giving us a second chance. Warm Regards,Shauna CallahanDirector of Rooms

8/10 (良い)

Olivia

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Overall our stay was fine! The surrounding area does have a few homeless people that sleep in the parking lot next to the Wyndham. Location was fine! We had easy access to Icon park and other restaurants. It was overall fine just a little outdated.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Olivia,It was such a pleasure having you as our guest during your trip to Orlando. Location is one of the most important aspects of travel, so we’re glad you could experience all the convenience ours affords our guests! While we cannot control the area outside of our hotel, please know the saftery of our guests is of the utmost importance, and we ensure a secure environment on our property. Thank you for your great review, and we hope you return soon! Warm Regards,Shauna CallahanDirector of Rooms

8/10 (良い)

Frederick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Georgie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Georgie,Thank you for your perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was a pleasure having you here, and we hope you return soon!Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Tammi

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
I didnt like the fact that when i was trying to rest there was always banging of the doors until 3-4 am. My room had broken deadbolt. The door had a hinge that was broken. The plug in between the beds dont stay in so your usb can be charged.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Tammi,While we always appreciate guest feedback, we're saddened to hear about your experience and hope you will accept our apologies for any disappointment with the noise and the accommodations. Please know that our team is always ready to provide assistance and address any concerns that may arise. That said, we'll look into your comments further, and we hope you'll allow us another chance to impress you.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Giuliana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

6/10 (普通)

Sarah

カップルで旅行
良かった点 : スタッフとサービス
I only stayed for one night and while the outside looked decent the inside was okayish. The refrigerator didn’t work which sucked, and the ice machine didn’t have any ice in it. There was still left over hair from previous customers in there. The beds weren’t bad at all. They creaked a bit but were still comfortable. The outlet for chargers didn’t really work out. The main thing is that it was a great spot to save and walk inside for the Spooky Empire convention.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Sarah,Thank you for staying with us and for your detailed review. We are pleased our hotel's convenient location and comfortable beds worked well for your needs; however, we apologize for any inconveniences you experienced with our accommodations. We will share your comments with our department heads to ensure we correct the concerns you mentioned immediately. We appreciate your feedback, and we hope you will allow us another opportunity to provide you with an experience aligned with our hotel's high-quality standards.Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Domenic、Seminole

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

4/10 (不満)

Bill

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Needs updating. Carpet in room was stained, and fraying. In room amenities was not adequately stocked. Not a great stay for a Wyndham!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Bill,Thank you for taking the time to share your feedback. We are truly sorry for any inconvenience you experienced during your stay. We appreciate your honesty. Given the opportunity, we would like to provide you with the terrific stay that you deserve, and we hope you consider visiting us again.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Brandi

出張, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was nice
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Brandi,Thank you for the kind five-star review of Wyndham Orlando Resort International Drive! It's great to hear we had just what you needed for a perfect stay. We look forward to being your "go-to" destination on future trips to Orlando.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Carlos、Miami

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The property needs a restoration urgently!! No room clenaing daily!!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Carlos,Thank you for taking the time to share your thoughts. We are disheartened that we were unable to meet your expectations. Your feedback matters to us, and we will be sure to address your comments with our team for improvement purposes. Please allow us another opportunity to show you a much better experience. Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Anthony

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Property seems very old. Needs updating ASAP. First room AC was not working. Front desk was able to switch us rooms however, both rooms had a smell that lingered. Felt like the accommodations didn't match the price.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Anthony,We appreciate your feedback and suggestions. We are disappointed your time with us was not as expected. Our maintenance and housekeeping teams will be notified and resolve any issues accordingly. Thank you for choosing to stay with us, and we hope you will give us another chance to deliver a better experience.Warm Regards,Shauna CallahanDirector of Rooms

2/10 (非常に不満)

Theresa

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
terrible experience overall
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Theresa,We appreciate you sharing your feedback with us. Please accept our most heartfelt apology for your unsatisfactory experience. To better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Thank you for your time and we wish you safe and happy travels.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Alexander

カップルで旅行
Dated establishment
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Alexander,Thank you for your feedback. We apologize if our current facilities did not meet your expectations. We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

arlene

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Mikael

出張, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
The entire resort is in desperate need of an upgrade. The AC system is loud and the condition of each room is awful for the rates they charge
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mikael,We appreciate your candid feedback regarding your recent visit. While we're disappointed to learn of your concerns about the condition of our property and the noise from the AC system, we value your honesty. Rest assured, your comments have been shared with our team for further review and improvement. We're committed to enhancing our facilities, and we hope to have the opportunity to restore your confidence in our resort during your next visit.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Deborah

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Many repairs are needed. Steam room was not operational and I called the day before to confirm that it was. The guy working in the area said it’s been down for “quite some time”. Many areas need fixing and cleaning in building 11. Door doesn’t lock, ice machine doesn’t work. Etc.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Deborah,Thank you for taking the time to provide your feedback. We regret to hear about the discrepancies regarding the steam room and the maintenance issues you encountered during your stay. Your comments are valuable for guiding our improvement efforts, and we will address these issues promptly. We hope to have the opportunity to welcome you back and provide the high-quality experience we are known for.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

April

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not great
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear April,Thank you for your feedback. We're concerned to hear that your experience did not meet your expectations despite the high rating. We are committed to providing excellent service and would appreciate any additional details you could provide to help us understand how we can improve. We hope to have the opportunity to offer you a more satisfying experience in the future.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Amanda

小さなお子様連れの家族旅行
Ok stay
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Amanda,Thank you for your feedback. If there's anything specific you feel we can improve upon, we'd love to hear about it, as we're constantly seeking new ways to improve our guest experience. It was a pleasure to host you. We hope to welcome you back soon!Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Michael、Clewiston

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The main attraction of the property is the location to restaurants enterainment and shopping. The on site Wawas is a definate plus. Our main problem was the conition of the room. The door was not squarely installed and the swinging lock did not work was the main conplaint.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Michael,While we're happy to know that our location was perfect for your needs, we're sorry to hear about upkeep concerns during your stay, as these matters are very important to us. All of your comments will be discussed internally, and we'll make improvements where necessary. Thank you, and we hope to see you again soon. Warm Regards,Shauna CallahanDirector of Rooms

8/10 (良い)

Nataly

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在

8/10 (良い)

Douan Luis

良かった点 : スタッフとサービス
That was a good stay. Highly recommended
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Douan,Thank you for taking the time to leave your feedback. We are glad you had a good stay. We hope to welcome you back for an even better stay in the future at Wyndham Orlando Resort International Drive.Warm Regards,Shauna CallahanDirector of Rooms

8/10 (良い)

Fabio

良かった点 : 清潔度、スタッフとサービス
.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Fabio,Thank you so much for the high rating and we trust that everything was in order for your stay. We hope you'll consider coming back to join us again soon for another amazing visit. Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Rodolfo

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff was great vi asked them for a cot at 11pm at night and brought it right away.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Rodolfo,Thank you so much for the five-star review. We're glad to hear our team was so accommodating, and we'll pass on your compliments. We hope you'll visit us again soon.Warm Regards,Shauna CallahanDirector of Rooms

2/10 (非常に不満)

Jocelin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

4/10 (不満)

Leandra

2024 年 4 月に 1 泊滞在

8/10 (良い)

Lavonda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my brief stay overall. Some observations: The carpets in the hallway needs to be pulled up and replaced it is very dirty. We stay in building 13 and the shower curtains length was shorter then the shower so water got everywhere.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Lavonda,Thank you for taking the time to review your recent experience. We are delighted you enjoyed your overall stay! Your suggestion about the carpets and feedback about the shower curtain will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return soon!Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Tyler

良かった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

4/10 (不満)

Daniela

気になった点 : 清潔度、施設のコンディションと設備
Bed sheets and chairs were stained, live roaches on the bed
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Daniela,Thank you for taking the time to leave a review. We are very disappointed to hear about the unacceptable state of your room and apologize for any inconvenience it caused. While we treat our property regularly, we'll be sure to have our pest control team look into your comments further. Thank you for bringing this to our attention, and we hope you have a great day.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Susan Monique、Brooklyn

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Housekeeping needs to be a little bit more punctual
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Susan,Thank you for staying with us and for your review. We are glad you enjoyed your time overall; however, we apologize for any issues with our housekeeping. Rest assured, our team will review your concerns and address them accordingly. We appreciate your comments, and we look forward to your next visit to Wyndham Orlando Resort International Drive.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Nadia

気になった点 : 設備とサービス、施設のコンディションと設備
I like that there are balconies and patios available. I reported a problem about my room and staff did accommodate me. The staffs were very nice. Inside the rooms, some things looked a little run down, old and outdated. Some items looked old, cracked, discolored and rusted ( ex: lamps, shower/tubs, mirrors) and the curtains haven't been washed in a while. Away from the hotel, you will find a lot of things to do. Overall, improvements are needed for this hotel.
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Nadia,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our great location and wonderful staff, we are sorry the room didn't quite meet your expectations. Your comments help us get better. We hope we can leave you with a better experience of our hotel on future stays.Warm Regards,Shauna CallahanDirector of Rooms

2/10 (非常に不満)

The

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在

4/10 (不満)

flynn

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I stayed for a convention , the convention facility was fine but internet was terrible/nonfunctional . Room was old and basic but functional , saw a hole on outside of building with rats running in which was repaired during my stay , staff was friendly and fine , convention was nice , but hotel is long overdue for renovations , The most run down hotel I have ever stayed in .
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Flynn,Thank you for taking the time to leave a review. We are disappointed to hear about the unsatisfactory nature of your stay and will use your feedback to help us improve the experience of future guests. We thank you for sharing your concerns and hope you had a wonderful day.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Tommy

2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Hector

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Shelisha

出張, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Amazing
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Shelisha,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience here at Wyndham Orlando Resort International Drive, and we hope you return soon for another great stay.Warm Regards,Shauna CallahanDirector of Rooms

2/10 (非常に不満)

Charla

気になった点 : 清潔度、スタッフとサービス
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Cadence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They were very accommodating. Gave us the room we wanted next to our family and on the first floor. They told us housekeeping would be around every three days and housekeeping came everyday and asked if we needed anything. It was a pleasant surprise! The hot tub closed at 8/9pm everyday due to chemicals and that was really unfortunate. But overall, great stay.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Cadence,Providing a comfortable and convenient stay for our guests is always our top priority, and we're glad we could make your stay more enjoyable. We understand your disappointment regarding the early closure of the hot tub due to maintenance, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we'll certainly take it into consideration as we strive to improve our services. Thank you again for choosing to stay with us at Wyndham Orlando Resort International Drive, and we hope to have the pleasure of welcoming you back for another great stay in the future. Warm Regards, Shauna Callahan Director of Rooms

10/10 (非常に良い)

Yomaira

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is phenomenal , its clean and a place to have a great time with their pool, jacuzzi, and bar
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Yomaira,Thank you for choosing Wyndham Orlando Resort International Drive! We're glad our attention to cleanliness impressed you and that you enjoyed the relaxing pool and bar. Please come see us again the next time you're in the area for another exceptional stay.Warm Regards,Shauna CallahanDirector of Rooms

10/10 (非常に良い)

Jasleidy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente ubicación
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Jasleidy,We're thrilled you appreciated our prime location! Your satisfaction is our top priority, and we're delighted to have provided you with a convenient and enjoyable stay. We can't wait to welcome you back to Wyndham Orlando Resort International Drive for another fantastic experience!Warm Regards,Shauna CallahanDirector of Rooms

8/10 (良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and everwas in walking distance
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Jonathan,Thank you so much for taking the time to share your thoughts with us. We are delighted the high standards of cleanliness we adhere to left a memorable impression on you, and we hope you took full advantage of our excellent location. It was truly a pleasure having you here at Wyndham Orlando Resort International Drive, and we hope you return soon!Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Melanie

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Melanie,Thank you for sharing your feedback. We are concerned that your experience did not fully meet your expectations. Please feel free to reach out to us to let us know how we could have made your stay an exceptional one. Our team is committed to improving and hopes to have the opportunity to provide you with a better experience in the future.Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Faith

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
When I first came in the door was already open and door was broken. We also ordered a room with with a view and the view was more so of just some grass and on the first floor. We also asked for more towels however they took our old towels and never brought any back. Honestly the ad makes it seem like your staying at that big white building and even puts a picture of it in the ad and then when we got there it looked like a motel. I mean it’s honestly an average type of room not too bad but I would definitely say it’s false advertisement
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Faith, Thank you for choosing to stay with us while you were in town. We are saddened to hear that your time with us fell short of your expectations and our high standards. Your candid comments are appreciated, and we will review them as a team so that we can make immediate improvements for our guests. We do hope to have the opportunity to provide you with the stay you deserve in the future.Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Angelica

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在

4/10 (不満)

Michael

2024 年 3 月に 1 泊滞在

4/10 (不満)

Kendry、West Palm Beach

気になった点 : 清潔度、施設のコンディションと設備
Nothing like
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Kendry,Thank you for taking the time to leave your feedback. We are remorseful to hear that you did not have a satisfactory stay with us. Please feel free to reach out to us offline so we may address any concerns you have. We apologize for the inconvenience and hope you'll give us another chance to impress you in the future.Warm Regards,Shauna CallahanDirector of Rooms

6/10 (普通)

Jose

カップルで旅行
Nice location it's near to everything in Orlando. The hotel does not clean rooms every day. We asked the front desk to send someone to clean our room and no one went to get the work done.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Jose,Thank you for your feedback regarding your recent stay with us. We provide light housekeeping services, though we are sorry to hear that your service request wasn't addressed. Rest assured, we'll ensure that all guest requests for assistance are handled promptly. However, it's great to hear that our location was convenient for your stay. Your input is valued, and we hope for a chance to make your next visit an exceptional one.Warm Regards,Shauna CallahanDirector of Rooms

4/10 (不満)

Mandy

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our resort experience so far was great, except check-in. I waited in line for 26 minutes and almost missed my nephew's national swim event. Even now 2.5 hours later the line to check in is unreasonably long. I stood for 5 minutes at the counter while the service attendant clicked in the computer. Identifying some computer efficiencies would be very helpful or self check-in kiosks.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mandy,Thank you for taking a moment to share your honest thoughts. We regret to learn of the inconvenience that you encountered upon checking in. Your feedback will be shared internally to determine ways of improving the experience for our guests. Nevertheless, it was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Warm Regards,Shauna CallahanDirector of Rooms