Down comforters, pillowtop beds, desk, blackout drapes

Reviews of SpringHill Suites by Marriott Convention Center/I-drive

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Alex BlancoGeneral Manager

10/10 Excellent

Debra, Bronx

Liked: Property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from General Manager on May 21, 2024
Dear Guest, Thank you for letting us know your visit to SpringHill Suites Orlando Convention Center was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely, Alex Blanco General Manager

10/10 Excellent

David, Berlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and customer service.
Stayed 2 nights in May 2024
Response from General Manager on May 15, 2024
Dear Guest, We are glad that everything went well during your time with us and that our excellent services and warm hospitality made for a memorable experience! Thank you for choosing SpringHill Suites Orlando Convention Center and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Alex BlancoGeneral Manager

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were awesome!! The breakfast crew were amazing!!! So courteous.. we’ll be back!!!
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Orlando Convention Center. We strive to provide a comfortable atmosphere and wonderful hospitality, and we are delighted to hear that you enjoyed our well-maintained accommodations and attentive service while dining with us. We look forward to welcoming you back for more memorable moments in the future. Sincerely, Alex Blanco, General Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness
Disliked: Amenities
As a lifetime platinum Bonvoy member i used to look forward to the breakfast at the hotels. It was just a nice small perk for staying at this level of hotel but it has gotten to the point where it doesn't factor into where i stay. This hotel pushed the button enough for me to write this review. On a Saturday morning at 9:45 my wife and i arrived at the food area it was pretty busy. The food was also severely depleted which is usually SOP, however the staff was extremely energetically removing everything as guests were asking for help with "do you have any ... questions". The severity of how far hotels have degraded this "Perk" for staying there is evident by they the was no waffle iron, no danish or muffins, 1 yogurt. No fruit, however i noticed a bunch of bananas in the back. The eggs in the pan had been there for quite some time and nothing in the other pan. When i finally decided to just get some orange juice it had already been locked. I decided to get on with my day. It should be noted that at 10:02 AM the four employees had absolutely cleared and cleaned the food area and were getting on with their day. I wish i could say that this is a one off but it has been getting worse stay by stay.
Stayed 2 nights in Apr 2024
Response from General Manager on May 12, 2024
Dear Guest, Thank you for being a valued Marriott Bonvoy Platinum Elite member and for choosing SpringHill Suites Orlando Convention Center. We hope you had an overall satisfactory stay. However, please accept our sincere apologies for the disappointment you encountered during breakfast. We understand the significance of breakfast as a part of your stay experience, and we are truly sorry for the inconvenience. We will be addressing these concerns with our team to ensure that similar incidents do not occur in the future. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely, Alex Blanco General Manager

8/10 Good

America

Traveled with family and small children
Nice place to be close to Orlando eye etc but away from traffic still
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Guest, Thank you for providing us with an evaluation of your stay at SpringHill Suites Orlando Convention Center. Innovatively designed and ideally located for both business and leisure travelers. Our Walt Disney World Good Neighbor all-suite hotel is a great place to relax, refuel, and enjoy everything the area has to offer. Therefore, we are glad you loved our location and that you had a comfortable visit. We hope you will be back soon for another experience.Sincerely,Alex Blanco,General Manager

10/10 Excellent

Yosselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Guest, On behalf of our team at SpringHill Suites Orlando Convention Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city.Sincerely,Alex Blanco,General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Alex Blanco, General Manager

10/10 Excellent

Joan

Stayed 5 nights in Apr 2024
Response from General Manager on May 22, 2024
Dear Guest, Thank you for rating your stay at SpringHill Suites Orlando Convention Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely, Alex Blanco General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
All the staff are very friendly and accommodating.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Orlando Convention Center. We strive to provide exceptional hospitality to all our guests, and it is rewarding to hear that we exceeded your expectations. We look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco, General Manager

10/10 Excellent

Octavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Very clean and smell good great choice for family room was a good size and breakfast was good…I would recommend great location
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Guest, Thank you for choosing to stay with us at SpringHill Suites Orlando Convention Center. We are thrilled to know you found our hotel to be family-friendly and that you were pleased with our well-maintained property and courteous associates, as well as the delicious breakfast we serve. It is also nice to read you loved our spacious accommodations. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, Alex Blanco,General Manager

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Staff was very nice
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Orlando Convention Center. We are delighted to hear that you had pleasant interactions with our associates. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco, General Manager

10/10 Excellent

Pavel, Hialeah

Stayed 2 nights in Mar 2024
Response from General Manager on May 2, 2024
Dear Pavel, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at SpringHill Suites Orlando Convention Center. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Alex Blanco, General Manager

8/10 Good

Valarie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size rooms, variety of breakfast items, which was complimentary. Would definitely stay again.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Guest, Thank you very much for the kind review! We work hard to deliver excellent hospitality and appreciate you relaying the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms and our varied complimentary Full American and Hot Breakfast. We are pleased you woke up feeling relaxed in your room and could start your day on an energetic note. It was a pleasure having you at SpringHill Suites Orlando Convention Center.Sincerely,Alex Blanco,General Manager

4/10 Poor

Chandrasekhar

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Chandrasekhar, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Alex BlancoGeneral Manager

10/10 Excellent

Kimaria

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 23, 2024
Dear Guest, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at SpringHill Suites Orlando Convention Center. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely, Alex Blanco,General Manager

8/10 Good

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The place was really good, just the elevators took forever, we waiting about 15 minutes a couple of times
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Guest, We are pleased you had a great stay at SpringHill Suites Orlando Convention Center. We appreciate you letting fellow travelers know how much you liked our hotel and the time you spent here. Having said that, we regret the delay with the elevator service and appreciate your patience. It was a pleasure having you with us, and we hope you will come back soon.Sincerely,Alex BlancoGeneral Manager

2/10 Terrible

Abel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast options were very very limited. One of the breakfast attendants was rude to my wife. The rug in 202 stinks. Hot water in the shower takes almost an hour. The fire alarm went off in the hotel at 1 am. I called the front desk and nobody answered. It is not worth it. I do not recommend it.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Guest, Thank you for staying with us and for taking the time to share your concerns. Our number one priority is excellent service, and we regret the inconvenience you experienced. Please accept our apologies for the behavior of one of our associates that disappointed your wife and that we could not answer your call for assistance. We hope you will consider the latter as an isolated instance. We also regret the disturbance caused by the fire alarms going off. We will share your feedback with the appropriate individuals and take action to ensure we do not repeat these issues in the future. We hope you will allow us another opportunity when you return to our area to provide you with the hospitality for which we are known.Sincerely,Alex BlancoGeneral Manager

10/10 Excellent

Tatiana

Stayed 1 night in Mar 2024
Response from General Manager on Apr 18, 2024
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Orlando Convention Center, and we look forward to welcoming you back soon. Sincerely, Alex Blanco General Manager

8/10 Good

Zahir amyn

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Sheyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent, clean, quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are delighted to know you enjoyed your time with us and that you especially loved our impeccable property and quiet, relaxing atmosphere. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching stay.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Guest, Thank you for staying with us and for your excellent rating. Our optimal location, combined with great amenities and service, makes SpringHill Suites Orlando Convention Center an excellent choice when visiting Orlando. We appreciate you sharing your feedback and look forward to welcoming you again when you return to the area.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Aditya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location closer to Icon Orlando. Overall the rooms are good but the facility requires renovation.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Guest, Thank you for the wonderful review of your stay at SpringHill Suites Orlando Convention Center. We appreciate you pointing out our convenient location and are happy you enjoyed your time with us. While you liked our overall guest rooms, we regret you felt our property needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We look forward to welcoming you back for another outstanding experience.Sincerely, Alex Blanco General Manager

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay with the family . Overall super clean , friendly staff , breakfast is delicious . Spacious rooms, and well equipped. Would recommend staying .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are thrilled to know you and your family had a great stay and that our spacious, impeccable accommodations and intuitive associates enhanced your visit. It was also a pleasure reading our complimentary breakfast offerings started your day on the right note. Thank you again for your recommendation, and we look forward to welcoming all of you back the next time you are in Orlando.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! The property is dated but extremely well kept, excellent service, check in was a bliss, best thing, the breakfast!! You can choose from several options and eat as much as you want. We will definitely come back
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are pleased to learn you enjoyed your time with us and that you loved our seamless check-in service and thoughtful hospitality. It was also a delight reading our complimentary breakfast buffet started your day on the right note. While we appreciate your comments about our well-maintained property, we regret you were not entirely satisfied with the quality and condition of our accommodations. We will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for the terrific rating, and we love knowing you plan to return; we all look forward to it.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Guest, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Orlando Convention Center. We look forward to your return and wish you all the best with your future travels.Sincerely, Alex Blanco,General Manager

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. Staff extremely friendly. Bedding was good. Definitely need upgrade on tvs
Stayed 10 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are glad to know you had a pleasant stay and that our well-kept property and attentive associates enhanced your visit. It was also a delight reading you loved our comfortable beds. Thank you once more for your additional feedback, and we look forward to hosting you again soon.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Debra, Bronx

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Accommodating staff
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Guest, Thank you for the gracious review of your stay at SpringHill Suites Orlando Convention Center, and most notably, for praising our intuitive associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Orlando.Sincerely, Alex Blanco,General Manager

8/10 Good

Fabio, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Guest, Thank you for choosing us and for taking the time to leave your rating. We are delighted to know you had a pleasant stay. We believe our excellent accommodations and convenient location make us a great choice when visiting Orlando. Thank you again for your business, and we hope you will make SpringHill Suites Orlando Convention Center your home away from home whenever your travels bring you to our area.Sincerely, Alex Blanco,General Manager

8/10 Good

Joanna Justyna

Stayed 4 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Alex Blanco,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Orlando Convention Center. We look forward to your return and wish you all the best with your future travels.Sincerely, Alex Blanco,General Manager

8/10 Good

SHANNA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Feb 15, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Alex Blanco,General Manager

6/10 Okay

Francisco, Miami

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Guest, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Sincerely, Alex Blanco,General Manager

8/10 Good

Sierra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
My 4 night stay was amazing! The staff were extremely helpful and nice, the room was beautiful, clean, very comfortable and had everything we needed. It was one of the best hotels I’ve stayed at in Orlando at such a decent price! The only reason I give 4 stars is because only one elevator was working at the time, which made it extremely slow and hard to get on, during a very busy weekend, and I know that’s not they’re fault it just made things a little difficult. Overall it was a great time and I highly recommend!
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center for your recent visit to Orlando. We are glad to know that you enjoyed our well-maintained property, comfortable accommodations, and excellent service provided by our dedicated associates. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We appreciate your recommendation you our future guests and look forward to welcoming you back soon.Sincerely, Alex Blanco General Manager

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Guest, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at SpringHill Suites Orlando Convention Center. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Orlando; we hope to see you again soon.Sincerely, Alex Blanco General Manager

10/10 Excellent

Zach

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable hotel
The best part about this place is the location. It is located right on I-Drive within walking distance of both Icon Adventure Park and the convention center. There are plenty of things to do with a few minutes. The hotel itself is very nice. Lobby and rooms are clean, beds are comfortable, and the extra seating area in the room I had was cool. The breakfast was solid, probably around the same as other 3-star breakfast buffets I have had. The best part about the hotel itself was the shower. My room had dual showerheads, great water pressure, and amazing hot water. I have stayed at much more expensive hotels in the past that had no where near this good of a shower.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Guest, Thank you for sharing your gracious review of SpringHill Suites Orlando Convention Center. We are thrilled to know you had a great stay and that our well-maintained property and complimentary breakfast offerings enhanced your stay. It was also a pleasure reading our dynamic location was perfect for everything you wanted to do on this visit. Furthermore, we appreciate your additional comments about our refreshing shower. Thank you again for your business, and we look forward to welcoming you back for another enriching experience.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
El staff muy atento.
Stayed 8 nights in Dec 2023
Response from General Manager on Jan 28, 2024
Dear Guest, Thank you for choosing SpringHill Suites Orlando Convention Center. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We will certainly share your words of appreciation with our team. It was our pleasure accommodating you, and we look forward to welcoming you back again.Sincerely, Alex Blanco General Manager

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast selection. Parking limited. Too much compact car parking.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear James, Thank you for reviewing your stay at SpringHill Suites Orlando Convention Center. We are glad to learn that you enjoyed our breakfast offerings. However, we regret your disappointment with regard to our parking. We look forward to your next visit.Sincerely, Alex Blanco General Manager

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family environment
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Anabel, Thank you for including SpringHill Suites Orlando Convention Center in your travel plans. We are thrilled that you enjoyed the family-friendly features we offer. Our team works hard to provide all of our guests with a memorable stay. Thank you for your kind comments, and we look forward to having you visit again.Sincerely, Alex Blanco General Manager

10/10 Excellent

Susan M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, and very spacious, though there was little storage for clothing. Cleaning staff was unobtrusive. The breakfast buffet was fantastic!
Stayed 9 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Susan, Thank you for being our guest at the SpringHill Suites Orlando Convention Center and for sharing your review. We are thrilled to hear that you enjoyed our elegant and spacious suites, exceptional customer service, and the complimentary Continental Breakfast Buffet. Your positive feedback brightens our day, and we look forward to welcoming you back on your next visit to Orlando.Sincerely, Alex Blanco General Manager

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great service great location well maintained and everything and everyone was a pleasure to interact with. Great breakfast, great room, comfortable beds. What a great value.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Dear John, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Orlando Convention Center. We are delighted to hear that you enjoyed our convenient location, immaculate accommodations, and delicious breakfast offerings. It is also wonderful to know that you found our exceptional service to your liking. We look forward to welcoming you back in the future.Sincerely, Alex Blanco General Manager

10/10 Excellent

Eduardo Martin

Liked: Amenities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Mr. Martin,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites by Marriott Convention Center/I-drive.Sincerely, Alex Blanco General Manager

10/10 Excellent

Kimberly

Stayed 7 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Kimberly, Thank you for the great rating! We are delighted your time at SpringHill Suites Orlando Convention Center was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely, Alex Blanco General Manager

10/10 Excellent

GEOSER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from General Manager on Feb 10, 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Orlando Convention Center. We look forward to your return and wish you all the best with your future travels.Sincerely, Alex Blanco,General Manager

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Javier, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at SpringHill Suites Orlando Convention Center. We look forward to welcoming you back on your next visit.Sincerely, Alex Blanco General Manager

8/10 Good

sreenivas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area is too small and breakfast choices are very less. Would've been nice if they add more .
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Sreenivas, thank you for choosing SpringHill Suites Orlando Convention Center and sharing your feedback. While we are delighted to know that you enjoyed your overall stay with us, we regret that our menu did not offer the variety for which you were hoping. We appreciate your comments, and we will share them with the appropriate individuals. We look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco General Manager

6/10 Okay

GARNAL

Traveled with family
Breakfast the standard norm - eggs bagel, bacon , yogurt, cereals. The property was clean. However, there's no door that separates the living area from the bedroom. You do have a microwave, and fridge.
Stayed 8 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Garnal, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our spotless property. However, we regret that our menu did not offer the variety for which you were hoping. Your comments are invaluable, and we will share them with the appropriate individuals. We appreciate your room insights and hope to welcome you back soon.Sincerely, Alex Blanco General Manager

6/10 Okay

Majid, North Vancouver

Traveled with family
Disliked: Cleanliness, staff & service
The staff were kind and responsive however we did not have any house keeping for 3 days. Only once in 4 days stay even we asked for every day house keeping. Rooms were large but the hotel did not have enough staff for breakfast and cleaning. Very limited options for breakfast and they did not want to refill the items. Almost every day I asked them to refill for the coffee and milk. Very low quality of food, dirty tables and very crowded. You have to stay in line for 15 min at least in the hallway to go to small area for breakfast buffet!
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Majid, Thank you for sharing your feedback. We sincerely apologize for the service lapse you encountered during your stay with us. This is not typical of our usual standard, and we regret not meeting your expectations. We are also sorry to hear about the challenges you faced while dining with us. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements. We appreciate your patience and understanding, and we hope to welcome you back for a much-improved visit.Sincerely, Alex Blanco General Manager

2/10 Terrible

Elham

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Guest, Thank you for choosing our hotel and for sharing your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Alex Blanco General Manager