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Reviews of Regal Palms Resort & Spa at Highlands Reserve

3.5 out of 5
Regal Palms Resort & Spa at Highlands Reserve
2700 Sand Mine Rd, Davenport, FL

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good. When we walked in room blinds were broken and thrown down in floor. Dryer was full of old towels still wet because dryer was broken. Then woke up to a leak in bathroom that caused several inches of water and went thru to bottom level. Called for maintenance to come and took them 2 hours to get there and wasshorrible rude when walking in.
Stayed 6 nights in Dec 2022

2/10 Terrible

Susan, Wheeling

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Washer/dryer had been broke for a week before arrival, wifi worked 10 minutes at a time before disabling and having to be reset, dresser drawers were broken, doors had to be lifted slightly to latch, locks on doors didn't work, etc.
Stayed 6 nights in May 2022

4/10 Poor

Lulu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Can’t set the Ac to cold, no more than 72 degrees there is a $200 charge as the ac will freeze if set lower than 72 degrees. It was hot there, could not sleep. The carpet was filthy, roaches in the bathrooms, the couch was also filthy and will sink in when sitting
Stayed 3 nights in Apr 2022

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area is enjoyable till about 10-11:00 and then it gets crowded. Multiple families bring their own music speakers and play them loudly.
Stayed 7 nights in Apr 2022

2/10 Terrible

Ruth, fort mill

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was by far the worst property I’ve ever stayed in. I have filed a complaint with Expedia and tried to speak with the management at Regal Palms but they were not helpful as they say the units are privately owned. The townhome we received should not be allowed to be rented. People work hard for their vacation money and it’s disheartening they can rent this with: Badly cracked tile flooring in the bathroom and the cabinet siding is actually peeling off the vanity, the carpeting throughout, is ruined and badly stained everywhere, the furniture is falling apart and actually held together in places with tape, the pillows on the sofas have holes, the beds have very noisy and stained mattresses with nothing even covering the damaged and stained box springs- the fabric on the springs is actually all ripped and falling down on the ground. The air conditioning says it can’t be set below 75 degrees or the unit will freeze and you will be charged $200, the townhomes are 2 story so the upstairs was warm! the 2 fire extinguishers were expired, grease was actively dripping down onto the stove from the dirty microwave above, there was a filthy coffee pot so we couldn’t use it, and the tea kettle was broken, only 2 burners work on the stove top. I can’t even list everything wrong in this unit. The pool area was the good part about this “resort”. Nice looking pool and lazy river. Charge is $22 per day- we weren’t able to use it but charges will be added to your total. Do not stay.
Stayed 3 nights in Mar 2022

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, room comfort
To far out
No wash clothes or garbage bags or dish soap
Stayed 3 nights in Feb 2022
Response from VRM Homes on Feb 22, 2022
Thank you for your review. All guest are sent before arrival, a list of "Self Catering townhomes". This list states what is and is not provided in our homes. All our homes have the phone number for housekeeping needs.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
I liked location and cleanliness. I didnt care for the bedding and condition of towels with no washclothes to use.
Stayed 5 nights in Feb 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Great place to stay in the Orlando area.
Stayed 5 nights in Dec 2021
Response from VRM Homes on Jan 6, 2022
Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Reginald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the information that they required upon check-in was provided ahead of time check-in could have been done a lot quicker. Check out was awesome! No issues whatsoever. For our purposes of what we needed the rooms for it worked out excellent!
Stayed 3 nights in Dec 2021
Response from VRM Homes on Jan 6, 2022
Thank you for your review. We are pleased you enjoyed your stay. Our apologies that your check in at Regal Palms Resort was slow.

10/10 Excellent

Will

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very big 4 bedroom / 3 bath
Stayed 5 nights in Nov 2021
Response from VRM Homes on Nov 28, 2021
Thank you for your great review. We pride in giving excellent service. We are glad you enjoyed your stay.

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stay was good, but entered the unit and there were ants in the kitchen, 2 bedrooms, and one of the bathrooms. No matter how much you wipe down, they kept coming back. Also, one roll of toilet tissue in each bathroom and there was no face towels, had to go and buy towels and tissue. I just feel that for the price we paid that there should have been more items. We also had to go and buy pots. All they had was skillets and a pot to do vegetables. Besides that, the unit was good
Stayed 4 nights in Jul 2021
Response from VRM on Jul 17, 2021
Hi Kimberly. Thank you for taking the time to post a review. All 598 homes at Regal Palms have pest control operated by the Home Owners Association via the front desk. Pest control services are on site and operate 7 days a week. We are sorry if this was not evident but thought the information was in the welcome pack you received at check in. If not your review will allow us to make a change that is positive for future guests. As for facilities within the home, we have staff on site and a number for the guest to ring is in every home. A shortage of cooking utensils would normally be addressed in minutes and we are sorry if this was not the case. We will ask the team to check pots and pans in all our homes but most certainly would have prevented you having to buy any yourself had you contacted us. We are pleased you were happy with everything else and Thank You again

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from VRM on Jul 17, 2021
Hi Mercedes Thank you for your score of 10 out of 10. We hope to see you again soon and posting such a good result means so much to our staff who often only are criticized. Thank you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 3 nights in Jun 2021
Response from VRM on Jul 17, 2021
5 out of 5 is so positive fit our staff to receive. Thank you. We hope you will return

6/10 Okay

Dezrine

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Jun 2021
Response from VRM on Jul 17, 2021
Dezrine 6 out of 10 suggests we let you down in some way. We are sorry if there were any problems with your stay and if you want to contact us directly we can ensure future guests don’t encounter the same issues. Thank you for your time

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from VRM on Jun 5, 2021
Thank you for your rating. We hope you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
It Hass to be more clean
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and myself had a great time quiet friendly peaceful didn’t want to go back North after trip. ❤️
Stayed 7 nights in Aug 2020
Response from PK on Apr 22, 2020
I hope all are safe. Very happy you had a great time with your family. We all look forward to be of service again in the future. Stay safe and take care.

10/10 Excellent

Marianne Andersen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dette var tredje gangen vi har vært her. Og tredje rekkehuset. Posetivt er jo at det er lett fremkommelig, rolig og trygge gater. Varme i bassenget og godt med solsenger rundt bassenget. Det kjipe var at sengene knirker unormalt mye, og at vaskemaskinen i dette huset ikke virket. Jeg sendte en mail om dette, og fikk svar om å ringe vedlikehold og de la med et nr. Dette er vel ikke mitt ansvar som leieboer for ei uke?
Stayed 7 nights in Feb 2022